Synergy Suite

APRIL 25, 2024

Nicknamed the Stevies for the Greek word meaning “crowned,” the awards will be presented to winners at a gala ceremony at the Marriott Marquis Hotel in New York on Tuesday, June 11. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.

Back of House 69

Back of House Customer Service Catering Presentation 69

7 Shifts

JANUARY 31, 2024

A better description might be a balancing act that presents new and unique challenges every day. This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. Notice a spill that your staff is too in the weeds to address?

Scheduling 158

Scheduling Front of House Training Customer Service 158

7 Shifts

DECEMBER 27, 2019

Team culture and customer service also suffer. Recommended Reading: 6 Ways to Strengthen Your Weak Restaurant Culture While Boosting Sales Service Customer-facing roles experience turnover at higher rates than back-of-house roles. When there’s a shortage of servers at a restaurant, service suffers.

Server 144

Server Training Front of House Back of House 144

Synergy Suite

OCTOBER 28, 2024

From cooking techniques to customer service interactions, SOPs enhance quality, delineate routine tasks, streamline processes, and ultimately keep customers satisfied. Therefore, having restaurant checklists and detailed task instructions ensures you’re following the law while providing exceptional customer service.

Customer Service 52

Customer Service Front of House Back of House Training 52

EATER

APRIL 28, 2023

I was cooking for a very long time before I actually presented my food to anyone because I didn’t have TV-level production for my food content. Just regular people skills, customer service. It was half back-of-house, half front-of-house. For a long time, my biggest challenge was getting in my own way.

Front of House 130

Front of House Events Catering Back of House 130

Synergy Suite

MARCH 20, 2024

Front of house staff also work closely with kitchen employees to ensure that orders are delivered promptly and accurately. In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations.

Front of House 52

Front of House Back of House Server Customer Service 52

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. Of all the front of the house positions in a hotel, this is the most senior. The purpose of the role is to ensure that all guests receive high quality customer service. Hotel manager. Hotel receptionist. Hotel porter.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

SiteMinder

OCTOBER 11, 2022

Assistant hotel manager (or assistant front of house manager). Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

7 Shifts

MARCH 16, 2022

In the restaurant industry, it can be difficult to maintain front- and back-of-house staff, as many will eventually move on to pursue new ventures such as school, travel, or alternate employment. Worse yet, some may leave simply because they do not feel valued or that there is no meaning attached to the work they do.

Scheduling 148

Scheduling Server Communication Sanitation 148

Les Roches

SEPTEMBER 16, 2024

This growth presents a multitude of opportunities, not only for hotels themselves but also for individuals seeking a rewarding career as hotel inspectors. Evaluating service quality Inspectors assess the effectiveness of and support provided by hotel staff. The hospitality industry is experiencing significant expansion, rising to $1.5

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

Restaurant Engine

MARCH 13, 2024

In this article, we take a broad look at food service trends to know in 2024. You can use these to provide the best overall customer service experience and increase your bottom line from the previous year. Trend: A Nod to Sustainability According to one study , your customers care about sustainability.

Front of House 52

Front of House Customer Service Information Back of House 52

7 Shifts

JANUARY 31, 2024

A better description might be a balancing act that presents new and unique challenges every day. This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. Notice a spill that your staff is too in the weeds to address?

Scheduling 78

Scheduling Front of House Training Customer Service 78

Lithos POS

DECEMBER 19, 2023

He has duties in both the front-of-house and back-of-house operations. In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. They manage staff schedules, handle customer inquiries or concerns, and contribute to creating a welcoming atmosphere.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

Les Roches

MAY 24, 2023

Customer service and feedback You should always make sure that you use feedback to improve the services and public opinion of your restaurant. Food preparation and presentation: Plating and presentation are important parts of the restaurant experience for customers. These also play into effective teamwork.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Les Roches

MAY 9, 2023

Customer service and feedback You should always make sure that you use feedback to improve the services and public opinion of your restaurant. Food preparation and presentation: Plating and presentation are important parts of the restaurant experience for customers. These also play into effective teamwork.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

The Restaurant Times

DECEMBER 6, 2021

You should tailor your communication with your customers by defining your target audience. It will provide valuable information on how to improve your customer service and avoid bad feedback. Pay attention to the customers you see at your restaurant every day to figure out who your target demographic is.

Catering 52

Catering Back of House Information Marketing 52

Les Roches

DECEMBER 28, 2023

Back of house positions Working away from diners’ eyes you’ll find the back-of-house crew: chefs, kitchen managers and other support staff. Larger restaurants may have separate shift managers for front-of-house and back-of-house operations, letting you have a wider range of options for careers.

Front of House 52

Front of House Server Back of House Training 52

Modern Restaurant Management

DECEMBER 17, 2020

Furthermore, intent to return scores are almost at the levels they were immediately before the virus outbreak back in March. Considering that restaurant food sentiment is improving among guests, an opportunity is presented to explore their favorite menu items.

Travel and Tourism 167

Travel and Tourism Sanitation Marketing Training 167

Modern Restaurant Management

OCTOBER 16, 2019

Rather than assigning people to prep stations or at checkout, Ono takes advantage of automation to free people up to do what they do best; customer service/engagement and education. Snower will lead the combined organization and partner closely with McDonough through the integration. .”

Marketing 126

Marketing Training Maintenance Pricing 126

The Restaurant Times

MARCH 10, 2023

The behavior of your staff makes the biggest difference in the quality of your restaurant’s service. Hence, your restaurant’s front-of-the-house staff members should always maintain a high standard of personal hygiene and present a polished, welcoming image. They also answer phones and direct customers to their seats.

Front of House 52

Front of House Server POS Systems Reservations 52

Modern Restaurant Management

DECEMBER 31, 2019

To that end, while technology and automation will play an increasing role in restaurant operations, we’re focusing on back-of-house technologies that make our employees’ jobs easier so they can focus on our guests. David Cantu, Cofounder and Chief Customer Officer at HotSchedules, Now Powered by Fourth.

POS Systems 138

POS Systems Marketing Training Pricing 138

SiteMinder

DECEMBER 7, 2023

What’s next in service for the hospitality industry, a culture of care Speaker: Jan Smith Talk duration: 16 minutes Maintaining a consistently high level of customer service is one of the most important considerations for a hospitality business. With plenty of guest speakers and exhibitors you’re sure to learn something new.

Blog 59

Blog Travel and Tourism Events Download 59

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. It might sound ordinary now, but back then, it was nothing short of revolutionary.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. It might sound ordinary now, but back then, it was nothing short of revolutionary.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Synergy Suite

JANUARY 4, 2024

In the restaurant industry, where staff interaction and customer service play pivotal roles, managing turnover is particularly critical. 3 Ways Restaurant Back of House Helps Employee Retention The back of the house (BOH) is the heart of your restaurant operations. What Is Employee Turnover Rate?

Training 52

Training Scheduling Communication Demo 52

Synergy Suite

NOVEMBER 30, 2023

Operating a thriving restaurant involves more than merely presenting delectable dishes and designing a welcoming ambiance. Prime costs are a critical component of your restaurant’s profitability, and mastering them is essential for long-term success in the competitive food service industry.

Portion Control 52

Portion Control Scheduling Pricing Training 52

Synergy Suite

APRIL 24, 2023

By reducing phone orders and manual entry, restaurant staff can focus more on food preparation and customer service. Additionally, online ordering systems enable restaurants to cater to a larger customer base, including busy individuals who prefer the convenience of ordering from their computers or mobile devices.

POS Systems 52

POS Systems Information Maintenance Pricing 52

Modern Restaurant Management

OCTOBER 8, 2020

Staff are able to shift to front of the house roles where needs have increased for customer service-oriented activities like heavier and regular cleaning regimes, delivery and takeout order fulfillment, and outdoor ordering and hosting. resulting in a reduction of three fewer customer interactions per order on average.

Marketing 154

Marketing Information Scheduling Download 154

7 Shifts

APRIL 12, 2023

We looked at the back of house, we looked at the front of house, we looked at bartenders and what did everyone make prior to this. When we present the bill at the end, there is a service charge included and we are very transparent when we drop the check. 'We We do a service charge in lieu of tipping.

Server 78

Server Definition Front of House Back of House 78