Modern Restaurant Management

APRIL 13, 2022

Maximizing your POS system would make your restaurant more competitive in a market that is struggling to retain workers. By taking your staff off the phones for order-taking, they can focus on business-critical functions, such as food prep and customer service. Prioritizing Employee Efforts.

POS Systems 215

POS Systems Back of House Customer Service Marketing 215

Modern Restaurant Management

JUNE 30, 2021

Loyalty programs are the bridge to building brand affinity, so prioritizing loyalty as a technology, marketing, and operations initiative will be critical for QSRs to maintain their share of customers’ wallets. With the collection of more customer data comes the opportunity to retool customer engagement marketing.

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Kitchen Operations Back of House Customer Service Budgeting 203

Modern Restaurant Management

MARCH 12, 2021

Gives front-of-house teams the resources to provide better customer service. ” Digital Communication Can Increase Customer Loyalty. Restaurants should have a robust marketing strategy and strong online presence to attract new customers these days.

Communication 197

Communication Front of House Information Customer Service 197

Hospitality Magazine

MAY 20, 2024

But it’s important operators make the time to research the market and invest in platforms that make life easier — running a venue is stressful as it is, so why not streamline where you can? This includes inventory counts and invoices, staff rostering, franchise management, and organising back of house with the kitchen display system.

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POS Systems Catering Reservations Back of House 246

Modern Restaurant Management

OCTOBER 7, 2021

Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. In addition, advanced systems allow restaurants to take vital customer information such as their contact numbers, birthdays, and so on, which can be used for marketing.

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Reservations Kitchen Operations Front of House Back of House 196

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. One great thing about the online delivery market is that it produces massive amounts of data. Marketing efficiency and effectiveness.

Marketing 215

Marketing Catering Customer Service Front of House 215

Modern Restaurant Management

AUGUST 16, 2023

Acquiring this technology allows restaurant owners to focus on creating delicious food and providing excellent customer service — the POS system takes care of the rest. Despite potential price increases, food service businesses can still generate creative strategies to bolster foot traffic and drive sales.

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POS Systems Customer Service Back of House Catering 167

Hotel Owner

DECEMBER 22, 2022

By tapping into these market trends, incorporating small service differentiators and key messages across marketing efforts, hotels can maximise their potential to increase staycation bookings as flight costs continue to remain high. Hotels can highlight key tourist attractions across all digital marketing touchpoints.

Back of House 111

Back of House Book Blog Customer Service 111

Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. Doing so will lead to better service and a better experience for customers. Set goals for your staff. As a manager it is your job to set the tone.

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Budgeting Server Front of House Back of House 166

Synergy Suite

APRIL 25, 2024

The company’s ability to provide flexibility and scalability without integration headaches, coupled with its dedication to customer service and implementation support, further solidifies its position as a leader in the field.” However, SynergySuite’s platform caters to the evolving needs of the market.

Back of House 69

Back of House Customer Service Catering Presentation 69

Modern Restaurant Management

DECEMBER 21, 2022

"In 2023, we’ll see AI becoming more widely integrated into restaurant operations spanning front and back of house. Customers will in turn become more accustomed to conversing with AI in these situations, creating a win-win situation. – David Tracz, Partner at / /387.

Pricing 197

Pricing POS Systems Front of House Marketing 197

LimeTray

JANUARY 31, 2025

The appeal of custom POS solutions is that they’re designed to meet each restaurant’s unique needs, improving everything from customer service to overall productivity. The mobile POS payments market alone is projected to reach 427.80

POS Systems 52

POS Systems Maintenance Server Customer Service 52

Modern Restaurant Management

JANUARY 8, 2024

This shift will necessitate staff training and automation to deliver personalised experiences, and restaurants will cater to the rising trend of digital nomadism by providing high-speed co-working spaces, merging technology with human touch to meet evolving customer expectations.

Pricing 215

Pricing Catering Training Marketing 215

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 158

Scheduling Front of House Training Customer Service 158

Modern Restaurant Management

DECEMBER 19, 2023

which delivers drinks and provides a fun, novel experience for guests, while allowing employees to focus on customer service. Many companies sell robots, but do not service, integrate or repair the robots, making it more difficult for customers to maintain.

Front of House 117

Front of House Customer Service Marketing Concierge 117

Hotel Business

NOVEMBER 9, 2023

Global cloud-based market intelligence provider OTA Insight has rebranded to Lighthouse. “As Lighthouse, we bring the most accurate, real-time data from multiple sources into a single platform; process that data using the latest AI and machine learning techniques; and complement it with amazing customer service. .

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Customer Service Pricing Marketing Back of House 64

LimeTray

FEBRUARY 9, 2025

Top 10 Restaurant POS Systems and Their Features With so many restaurant POS options on the market, finding the perfect POS solution for your restaurant can feel overwhelming. This cuts down on confusion, speeds up order fulfillment, and improves communication between front-of-house and back-of-house staff.

Pricing 52

Pricing POS Systems Server Scheduling 52

7 Shifts

DECEMBER 27, 2019

Team culture and customer service also suffer. That’s a significant amount of money that you could be investing in a renovation or marketing, or giving to high performing staff as a bonus to encourage them to stay at your restaurant. When there’s a shortage of servers at a restaurant, service suffers. Here’s how.

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Server Training Front of House Back of House 144

Synergy Suite

MARCH 20, 2024

Front of house staff also work closely with kitchen employees to ensure that orders are delivered promptly and accurately. In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations.

Front of House 52

Front of House Back of House Server Customer Service 52

Synergy Suite

OCTOBER 14, 2024

The Ireland INC US 250 Index celebrates the achievements of companies headquartered or with roots in Ireland that demonstrate excellence in performance, innovation, and expansion across the US market. Our commitment to innovation, customer service, and global partnerships has been key to our growth,” added Sailsbery.

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Back Office Operations Customer Service Scheduling Back of House 52

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. What are back-of-house positions?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. Of all the front of the house positions in a hotel, this is the most senior. The purpose of the role is to ensure that all guests receive high quality customer service. Hotel manager. Hotel receptionist. Revenue manager.

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Maintenance Concierge Front of House Budgeting 72

SiteMinder

OCTOBER 11, 2022

Assistant hotel manager (or assistant front of house manager). Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

The Restaurant Times

JUNE 18, 2021

For a fast-food restaurant chain, quick service and optimized order management is crucial. Improving the order preparation time, decreasing the customer turnaround time, and ultimately improving customer service have also been key priority areas for the company. . Sumit Arora.

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Front of House Back of House Server Definition 59

Modern Restaurant Management

JANUARY 3, 2024

AI-powered segments and generative AI are poised to gain even more traction, with businesses capitalizing on these advanced technologies to refine their marketing strategies. Stored value will also emerge as a critical element in loyalty programs, offering added flexibility and customer benefits.

Pricing 132

Pricing Marketing Catering Front of House 132

The Restaurant Times

SEPTEMBER 30, 2021

The restaurant management ecosystem now covers every aspect of restaurant operations, allowing you to focus your time and energy on the quality of your cuisine and customer service. It handles payment processing, order management, and day-to-day reconciliation and streamlines operations and marketing.

POS Systems 98

POS Systems Server Information Front of House 98

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. Marketing and advertising : Market your restaurant to help achieve optimal restaurant capacity (social media and review management included). The solution?

Scheduling 113

Scheduling Communication Training Customer Service 113

Les Roches

JUNE 5, 2023

The focus is on delivering exceptional customer service and maximizing profits. This includes meeting all guest expectations, handling behind-the-scenes suppliers and staffing, as well as planning marketing and business growth tactics. But, at a glance, what do these career paths entail?

Menu Planning 52

Menu Planning Housekeeping Front of House Training 52

LimeTray

JANUARY 20, 2025

Kitchen Display System (KDS) The Kitchen Display System (KDS) replaces traditional paper tickets with a digital solution, improving the flow of communication between front- and back-of-house staff. They improve operational efficiency and enable restaurant staff to provide consistent and exceptional customer service.

POS Systems 52

POS Systems Reservations Server Scheduling 52

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Trainees learn how to craft compelling sales pitches, utilise digital marketing tools, and develop strategies to target various market segments.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Lithos POS

SEPTEMBER 27, 2023

Streamlining Customer Management Managing customers is a crucial element in a restaurant business. To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. You can attract your existing customers.

POS Systems 69

POS Systems Accounting Front of House Server 69

Modern Restaurant Management

OCTOBER 16, 2019

“We’re excited to be launching our first market in our backyard, sunny Los Angeles,” said Stephen Klein, Co-Founder, and CEO. Rather than assigning people to prep stations or at checkout, Ono takes advantage of automation to free people up to do what they do best; customer service/engagement and education.

Marketing 126

Marketing Training Maintenance Pricing 126

Restaurant Engine

MARCH 13, 2024

In this article, we take a broad look at food service trends to know in 2024. You can use these to provide the best overall customer service experience and increase your bottom line from the previous year. Trend: A Nod to Sustainability According to one study , your customers care about sustainability.

Front of House 52

Front of House Customer Service Information Back of House 52

Hotel Business

FEBRUARY 7, 2024

Duetto is built on innovation, constantly staying ahead of the market to ensure our customers maintain a consistent competitive advantage,” said David Woolenberg, CEO, Duetto. The addition of Micerate to our platform is incredibly important as it aligns seamlessly with our vision.

Events 59

Events Pricing Book Customer Service 59

7 Shifts

SEPTEMBER 19, 2022

Back-of-House and Front-of-House. Back-of-House and Front-of-House are an even split. 7shifts data shows no large discrepancy between turnover rates in the front- and back-of-house. Front of House Positions: 41% turnover rate. Back of House Positions 43% turnover rate.

Scheduling 78

Scheduling Front of House Back of House Communication 78

Lithos POS

DECEMBER 19, 2023

His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees. He has duties in both the front-of-house and back-of-house operations.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

7 Shifts

MARCH 16, 2022

In the restaurant industry, it can be difficult to maintain front- and back-of-house staff, as many will eventually move on to pursue new ventures such as school, travel, or alternate employment. Worse yet, some may leave simply because they do not feel valued or that there is no meaning attached to the work they do.

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Scheduling Server Communication Sanitation 148