Modern Restaurant Management

DECEMBER 22, 2022

Miso Robotics provides intelligent automation solutions for foodservice that solve some critical back-of-house kitchen operations. Prior to the pandemic, restaurant jobs – especially those back-of house – have seen high turnover rates. restaurants are operating with 2.8 Across the U.S.,

Back of House 188

Back of House Front of House Kitchen Operations Customer Service 188

Modern Restaurant Management

JUNE 30, 2021

Third-party delivery threatens the brand’s relationship with its customers due to the loss of first-party data and control of the customer experience end-to-end, most critically food quality and customer service. Managing down third-party fees will improve margins as labor costs continue to rise.

Kitchen Operations 203

Kitchen Operations Back of House Customer Service Budgeting 203

Modern Restaurant Management

OCTOBER 7, 2021

A growing number of restaurants are embracing technology to run their operations and prepare themselves for the challenges of the ‘new normal. Kitchen operations. Kitchen Operations. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Take Chick-fil-a for example: a QSR that is renowned for its fast but attentive, personalized, human-delivered customer service. This line is often blurred.

Customer Service 193

Customer Service Front of House Server Pricing 193

Synergy Suite

OCTOBER 28, 2024

From cooking techniques to customer service interactions, SOPs enhance quality, delineate routine tasks, streamline processes, and ultimately keep customers satisfied. You do need standard operating procedures (SOPs) in your restaurant. Do I Really Need SOPs?

Customer Service 52

Customer Service Front of House Back of House Training 52

Synergy Suite

MARCH 20, 2024

Front of house staff also work closely with kitchen employees to ensure that orders are delivered promptly and accurately. In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations.

Front of House 52

Front of House Back of House Server Customer Service 52

LimeTray

JANUARY 20, 2025

Kitchen Display System (KDS) The Kitchen Display System (KDS) replaces traditional paper tickets with a digital solution, improving the flow of communication between front- and back-of-house staff. This digital system streamlines kitchen operations, ensuring dishes are prepared accurately and served fresh.

POS Systems 52

POS Systems Reservations Server Scheduling 52