Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. For example, KFC even has facial recognition technology to cater to repeat customers. Role of AI in Back of House. What are AI and ML?

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Back of House POS Systems Training Front of House 211

Modern Restaurant Management

MAY 22, 2024

Leveraging its incredible marketing and branding efforts without having to fight with franchisees that did not invest in stores and back-of house upgrades allows new and very experienced leadership to grow organically. Technology is required for both back-of-house and front-of-house efficiency and effective customer service.

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Back of House Front of House Customer Service Food Operations 188

Modern Restaurant Management

DECEMBER 17, 2024

We've already seen how technology has transformed front-of-house operations with the rise of apps like UberEats and DoorDash, as well as advanced point-of-sale systems. Now, this revolution is extending to the back-of-house. Technology, like e-commerce platforms, is changing the way distributors and restaurants interact.

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Marketing Pricing Customer Service Catering 167

Modern Restaurant Management

OCTOBER 1, 2021

Customer service also can be impacted by this practice because it can help ensure that certain popular items are never out of stock. Strategic overstocking can help you avoid any embarrassments when customers ask for an item and you don’t have what you need to prepare it. Concentrate on Organization.

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Training Back of House Customer Service Accounting 197

Modern Restaurant Management

APRIL 13, 2022

By taking your staff off the phones for order-taking, they can focus on business-critical functions, such as food prep and customer service. POS technology can help with labor shortages, supply chain concerns and customer experience. Taking steps toward long-term success is critical in the first quarter of this year.

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POS Systems Back of House Customer Service Marketing 215

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Take Chick-fil-a for example: a QSR that is renowned for its fast but attentive, personalized, human-delivered customer service. This line is often blurred.

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Customer Service Front of House Server Pricing 193

Modern Restaurant Management

FEBRUARY 15, 2022

Labor in foodservice is especially tight and when wages have increased and there is higher turnover, is having your team members spending hours back of house preparing guacamole the best use of their time?

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Front of House Back of House Pricing Customer Service 189

Modern Restaurant Management

MARCH 12, 2021

Gives front-of-house teams the resources to provide better customer service. Technology can help companies save money simply by reducing their losses in several ways, such as: Less food waste through more accurate ordering : Digitally connecting the front and back of house can reduce order mistakes.

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Communication Front of House Information Customer Service 197

Modern Restaurant Management

JUNE 30, 2021

Third-party delivery threatens the brand’s relationship with its customers due to the loss of first-party data and control of the customer experience end-to-end, most critically food quality and customer service. Managing down third-party fees will improve margins as labor costs continue to rise.

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Kitchen Operations Back of House Customer Service Budgeting 203

Hospitality Magazine

MAY 20, 2024

This includes inventory counts and invoices, staff rostering, franchise management, and organising back of house with the kitchen display system. Qiki-Pay abolishes terminal rental fees, offering significant savings which allows you to focus on superior customer service. Square goes way beyond just payments. commbank.com.au/business/payments/hospitality.html

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POS Systems Catering Reservations Back of House 246

7 Shifts

AUGUST 21, 2024

For example, you can facilitate communication between your front-of-house and back-of-house teams through your restaurant’s POS. With tableside ordering for your front-of-house staff and a kitchen display system for your back-of-house team, communication between FOH and BOH can be automatic and instantaneous.

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Communication Scheduling Front of House Back of House 148

Modern Restaurant Management

NOVEMBER 2, 2022

One House, Different Skills : Shift work is a team sport, and it goes without saying that the front of house and back of house are symbiotic. When it comes to customer-facing roles, restaurant owners should identify candidates they’d feel comfortable with representing the establishment to guests.

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Front of House Back of House Server Customer Service 158

Modern Restaurant Management

AUGUST 25, 2020

Additionally, restaurants will experience a significant shift in technology and customer service. Dining rooms will be smaller, and the back of house will grow larger to accommodate an increase in demand for online orders and third-party pickups. Embracing Different Dining Experiences.

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Back of House Customer Service Reservations Training 212

Modern Restaurant Management

FEBRUARY 15, 2022

With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams. Nowhere is this more clear than in restaurants; many wonder if parts of the workforce left the industry for good and how they will fill that gap.

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Server Marketing Front of House Back of House 225

Modern Restaurant Management

OCTOBER 7, 2021

Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Restaurants are very particular when it comes to cleanliness—from the front of house to the back of house setting. A lot of people handle food before it’s given to customers.

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Reservations Kitchen Operations Front of House Back of House 196

Modern Restaurant Management

JUNE 23, 2022

Technology is making front and back of house operations more thorough and dependable. It’s helping employees track orders, serve quality food, and prioritize customer service.

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Back of House Download Article Customer Service 189

Modern Restaurant Management

AUGUST 16, 2023

Acquiring this technology allows restaurant owners to focus on creating delicious food and providing excellent customer service — the POS system takes care of the rest. With this innovative AI solution, Panera aims to decrease customer wait times, enhance order accuracy and help employees prioritize guest interactions.

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POS Systems Customer Service Back of House Catering 167

7 Shifts

OCTOBER 12, 2022

Until recently, back-of-house workers were not legally allowed to be included in tip pools. But the Department of Labor and the Fair Labor Standards Act (FSLA) has made it clear that cooks, dishwashers, and their back-of-house coworkers can be included in the tip pool. Tip Pooling by FOH & BOH. Fast Food Restaurants.

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Server Back of House POS Systems Customer Service 146

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Cooking and Food Preparation.

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Back of House Server Front of House Download 148

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. Customer service training Customer service is the cornerstone of hospitality. It’s important to train all newcomers on your service standards to make sure they’re giving guests a uniform experience.

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Training Customer Service Communication Information 122

Hotel Owner

OCTOBER 23, 2023

The new development programme will offer a wide range of qualifications, including level 2 and 3 front-of-house roles such as team leader, manager, customer service specialist, as well as levels 2 and 5 available in back-of-house and leadership roles, such as commis chef, business administrator and departmental manager.

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Front of House Back of House Customer Service Accounting 93

Modern Restaurant Management

JANUARY 11, 2024

Doing so will lead to better service and a better experience for customers. For front of house workers set goals on the number of turnovers of tables or good reviews. For back of house set goals on the time it takes to get food to the pass and out to customers. Set goals for your staff.

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Budgeting Server Front of House Back of House 166

Hotel Business

JANUARY 30, 2024

In tandem, OPERA Cloud Sales and Event Management will allow hoteliers to optimize their event space, from meeting rooms to room blocks and catering.

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Events Customer Service Catering Property Management 111

Adora POS

JUNE 26, 2023

Streamline your pizzeria's operations with intuitive front-of-house features, efficient back-of-house management, and seamless integration with third-party applications. Say goodbye to complicated systems and hello to improved customer service.

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Front of House Demo Back of House Customer Service 52

Hotel Owner

DECEMBER 22, 2022

Activities such as cocktail making, wine tasting, bread making, hunting, fishing and vegetable gardening were all once considered reserved for back-of-house participation only, so hotels should consider how they can take this to the next level. Food tasting pre-shift in a fine-dining restaurant?

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Back of House Book Blog Customer Service 111

Synergy Suite

APRIL 25, 2024

The company’s ability to provide flexibility and scalability without integration headaches, coupled with its dedication to customer service and implementation support, further solidifies its position as a leader in the field.”

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Back of House Customer Service Catering Presentation 69

Synergy Suite

NOVEMBER 1, 2024

The heart of a successful restaurant often lies in its back-of-house (BOH) operations, where countless processes work seamlessly behind the scenes. What BOH Means in a Restaurant In the restaurant industry, “BOH” stands for “back of house,” the foundational area where the core culinary activities occur.

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Back of House Front of House Scheduling Server 52

7 Shifts

MAY 31, 2021

Who is responsible for moving the inventory to the right storage and preservation space in the back-of-house when it arrives. Customer Service. Customer service can make or break a guest experience. Service Model. Employees should also be briefed on all storage matters.

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Server Scheduling Portion Control Customer Service 145

LimeTray

JANUARY 31, 2025

Custom restaurant POS software development is becoming a lifeline for businesses that rely on operational efficiency and personalized customer care. The appeal of custom POS solutions is that they’re designed to meet each restaurant’s unique needs, improving everything from customer service to overall productivity.

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POS Systems Maintenance Server Customer Service 52

Synergy Suite

MARCH 20, 2024

Front of house staff also work closely with kitchen employees to ensure that orders are delivered promptly and accurately. In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations.

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Front of House Back of House Server Customer Service 52

Hotel Business

DECEMBER 12, 2023

The company will use the additional capital to expand its PMS software and payments offerings, accelerate customer acquisition and continue to deliver superior customer service to independent hotels, management companies and hotel chains globally, it reports. In October 2022, the company launched Stayntouch 2.0,

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Front Desk Operations Property Management Customer Service Reservations 95

Synergy Suite

OCTOBER 28, 2024

From cooking techniques to customer service interactions, SOPs enhance quality, delineate routine tasks, streamline processes, and ultimately keep customers satisfied. Therefore, having restaurant checklists and detailed task instructions ensures you’re following the law while providing exceptional customer service.

Customer Service 52

Customer Service Front of House Back of House Training 52

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. Verify cashiers are saying the right things at the register, upselling and providing appropriate customer service. Reduce theft.

Marketing 215

Marketing Catering Customer Service Front of House 215

7 Shifts

DECEMBER 27, 2019

Team culture and customer service also suffer. Recommended Reading: 6 Ways to Strengthen Your Weak Restaurant Culture While Boosting Sales Service Customer-facing roles experience turnover at higher rates than back-of-house roles. When there’s a shortage of servers at a restaurant, service suffers.

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Server Training Front of House Back of House 144

7 Shifts

JANUARY 7, 2020

It’s undeniable: employee engagement affects team culture, staff performance, customer service, and ultimately, the bottom line. Alternatively, you can have separate competitions for front-of-house (FOH) and back-of-house (BOH) staff to make the competition more equitable. And they stay with their employers longer.

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Bookkeeping Front of House Back of House Training 139

7 Shifts

JANUARY 14, 2020

For example, “great customer service” turns into “our team goes the extra mile for customers by anticipating needs instead of waiting to be asked.” Front-of-house staff know your customers really well and back-of-house staff know your menu really well. Turn these values into actions.

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Server Front of House Communication Training 146

LimeTray

FEBRUARY 9, 2025

This cuts down on confusion, speeds up order fulfillment, and improves communication between front-of-house and back-of-house staff. Multi-Location Support For multi-location food chains, a POS system centralizes inventory, sales, and customer data, ensuring consistency across outlets.

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Pricing POS Systems Server Scheduling 52