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The Next Generation of the Dining Experience

Modern Restaurant Management

Rise of the Restaurant Concierge. By leveraging new technologies that empower customers to better control their experience, servers are gradually becoming “concierges” of restaurants. Or, once a menu item is being reviewed, in that micro-moment the up-sell items can be presented as a "goes well with" item.

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Everything You Need To Know About Hotel Operations Management

InnQuest

It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. Housekeeping: Housekeeping is responsible for maintaining the cleanliness and orderliness of guest rooms, public areas, and back-of-house spaces.

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Hot Topics—Employee satisfaction helps keep hotels profitable

Hotel Business

It’s the property-level team members who are charged with making the guests feel at home and acting as concierges to provide a quality stay. And it’s up to the managers on and off property to create a positive working environment for their employees to keep them happy and in-house.

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Hyper Nimbus launches AI-powered HMS

Hotel Business

Smart concierge: Hyper Nimbus uses conversational agents to provide guests with 24/7 support. The Smart Concierge intelligently parses, coordinates and assigns requests—whether for room service, maintenance issues or special amenities—ensuring rapid resolution.

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Virdee integrates with CloudBeds

Hotel Business

Virdee , which delivers digital check-in and virtual concierge services to the lodging industry, has integrated with Cloudbeds , an all-in-one lodging operations platform, that will provide hoteliers and hosts with an efficient end-to-end solution for providing contactless guest experiences, the company reports.

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A comprehensive overview of job positions within a hotel

SiteMinder

Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. A reservation agent is similar to a concierge but their duties are limited to making reservations for guests. Front of house manager.

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WHERE NOTHING IS TOO MUCH TROUBLE

Mary Gostelow

Interestingly, Girlahead had a mind-boggling tour of the underground labryinth that is back of house, a subterranean town for the 5,ooo employees who look after resorts, casino, waterpark and grounds – signage down there is pink SLS, and red and blue for the two Hyatt wings, and, if the memory serves correctly, green for Rosewood.