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Rise of the Restaurant Concierge. By leveraging new technologies that empower customers to better control their experience, servers are gradually becoming “concierges” of restaurants. Or, once a menu item is being reviewed, in that micro-moment the up-sell items can be presented as a "goes well with" item.
It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. Housekeeping: Housekeeping is responsible for maintaining the cleanliness and orderliness of guest rooms, public areas, and back-of-house spaces.
It’s the property-level team members who are charged with making the guests feel at home and acting as concierges to provide a quality stay. And it’s up to the managers on and off property to create a positive working environment for their employees to keep them happy and in-house.
Smart concierge: Hyper Nimbus uses conversational agents to provide guests with 24/7 support. The Smart Concierge intelligently parses, coordinates and assigns requests—whether for room service, maintenance issues or special amenities—ensuring rapid resolution.
Virdee , which delivers digital check-in and virtual concierge services to the lodging industry, has integrated with Cloudbeds , an all-in-one lodging operations platform, that will provide hoteliers and hosts with an efficient end-to-end solution for providing contactless guest experiences, the company reports.
Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. A reservation agent is similar to a concierge but their duties are limited to making reservations for guests. Front of house manager.
Interestingly, Girlahead had a mind-boggling tour of the underground labryinth that is back of house, a subterranean town for the 5,ooo employees who look after resorts, casino, waterpark and grounds – signage down there is pink SLS, and red and blue for the two Hyatt wings, and, if the memory serves correctly, green for Rosewood.
Building on this third point, the software should offer support with back-of-house operations to tighten lines of communication and guarantee quality service, either through internal modules that teams can use or through integrations with the PMS (Opera) and the ops platform (HotSOS).
What are back-of-house positions? Summary Whether you’re interested in working front-of-house with customers or prefer to be back of house, the career options in hospitality and tourism are vast. What are the different job roles in the hospitality industry? Hospitality is wonderfully varied.
The company has introduced technology throughout the application that centers around its M3 Concierge in-app assistance tool. The initial target market for M3 CoreSelect is hotel portfolios currently relying on manual solutions or off-the-shelf products that are not hospitality specific.”
Smart concierge services: AI-driven virtual concierges can offer guests personalized recommendations for local attractions, restaurants and events. These AI-powered services can provide real-time suggestions, making it easier for guests to explore and make the most of their stay.
Job titles and roles within the front of house department vary depending on the size and type of hotel. However, some of the positions you might expect to find at front of house can include: Receptionist. Hotel manager (or front of house manager). Assistant hotel manager (or assistant front of house manager). Making beds.
About Kings III: With technology purpose-built for life safety and a dedicated dispatch center staffed 24/7/365, Kings III offers a concierge-level partnership that hotels can trust for their emergency response, providing their staff with an extra layer of security and support that allows them to focus on their key responsibilities.
Actabl was recently awarded eight HotelTechAwards, including first place for Labor Management Software and Concierge Software. Industry recognition In the past six months, Actabl has been recognized by the hospitality industry as the go-to, trusted partner for hotel operators when they think about profitability.
Human connections have been the foundation of the industry – whether it’s the interaction with a server or a concierge at a hotel that makes each experience memorable and can serve to drive repeat business. Health & safety is a major area where restaurants tapped into technology to streamline back-of-house procedures in 2023.
This employee-facing product empowers front desk, concierge and call center employees to book experiences and manage itineraries on behalf of guests. Guest Services includes Guest Portal’s key functionality. Guest Services also includes printable itineraries and can be used to book experiences for day visitors as well as hotel guests.
These include: Hospitality manager Hotel management Resort management Event management Back-of-house and housekeeping management Food and beverage director Careers in luxury hospitality Revenue and finance management. For example, working as a personal concierge could mean helping arrange special services for individual guests.
From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Ensure guest satisfaction, respond to requests promptly, and maintain a proper dining experience.
From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Ensure guest satisfaction, respond to requests promptly, and maintain a proper dining experience.
They also oversee the concierge services, ensuring guests receive personalized recommendations and assistance. Housekeeping manager Responsible for maintaining cleanliness and hygiene throughout the hotel, this position oversees the cleaning staff and ensures guest rooms, public areas and back-of-house facilities are properly maintained.
” General Mills Foodservice, which partners with restaurants to provide back-of-house products, recipe inspiration and culinary support, created the contest to celebrate the creativity and passion of independent operators.
Just look at the wide array of different workers a relatively standard, medium-sized hotel might employ: hotel managers, receptionists, admin staff, salespeople, maintenance workers, housekeepers, concierges, valets, bartenders, waitstaff, chefs, childcare workers and more.
Back-of-house pathways designed for efficiency ensure swift operations while remaining discreet. Offering digital concierge services to maximize convenience for the guest. Key strategies include reducing travel distances for staff and organizing service areas to improve accessibility.
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