Hospitality Net

NOVEMBER 11, 2024

based hotel management company that has been working alongside asset management and service optimization software company OpsTechPro for more than five years to automate its back-of-house workforce communications. Such is the case for High Hotels, a Lancaster, Penn.-based

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Modern Restaurant Management

MARCH 12, 2021

Giving workers mobile communication tools increases retention in several ways: Empowers workers by giving them access to real-time communication to help them perform their jobs better. Gives front-of-house teams the resources to provide better customer service. ” Digital Communication Can Increase Customer Loyalty.

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Modern Restaurant Management

MARCH 1, 2022

.” They enter this demanding industry because they truly enjoy creating excellent guest experiences through outstanding food, atmosphere, and service. Another option is to employ an on-demand learning approach that provides instant access to training – empowering employees to take ownership of their own development.

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InnQuest

SEPTEMBER 12, 2023

Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service. It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management.

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Modern Restaurant Management

AUGUST 25, 2023

The first is communication technology, like paging to communicate to guests or back of house communications for personnel and management. This type of technology can improve operations, timeliness of service, and overall efficiency.

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Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Many restaurants were ill-prepared to compete with food delivery services like GrubHub and DoorDash. Role of AI in Front of House. What are AI and ML?

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Modern Restaurant Management

JANUARY 24, 2022

When properly deployed, they can transform the employee experience by improving daily operations, syncing front-of-house and back-of-house communication and execution, and delivering a memorable dining experience that won’t send staff to the walk-in cooler for a good cry.

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Modern Restaurant Management

JUNE 15, 2021

By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. Lavu, the restaurant technology services company, estimates 42 percent of food purchases are made online.

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The Restaurant Times

MARCH 13, 2023

The back-of-house (BOH) at a restaurant is the behind-the-scenes area of the restaurant — it works like an engine and keeps the restaurant going. While it is not visible to the customers, the restaurant’s services get hampered without back-of-house. Why is Back of House Important?

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Modern Restaurant Management

OCTOBER 5, 2021

Particularly impacted by the staffing shortage, restaurants are struggling to beat the labor crisis, with staffing shortages felt in both back-of-house and front-of-house staff. Although employment numbers are on the upswing, employment at eating and drinking establishments was still 1.5 Addressing Staff Concerns.

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Modern Restaurant Management

MAY 18, 2020

Maintaining a distinct separation between front-of-house and back-of-house. Creating a buffered, contactless front-of-house. Creating clear and consistent communications with employees and customers to boost efficiency, morale and consumer sentiment.

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Synergy Suite

AUGUST 4, 2023

In the fast-paced and competitive world of the restaurant industry, mastering the intricacies of your back of house (BOH) operations can be the game-changer that propels your establishment toward lasting success. The key lies in implementing standardized processes and efficient resource management within your BOH operations.

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Modern Restaurant Management

DECEMBER 18, 2023

In addition, AI can be used to automate and improve many back-of-house processes such as sales forecasting, purchasing, inventory, scheduling, and accounting. Looking forward to 2024, operators should prioritize owning their data to stay in communication with loyal customers and offer promotions for repeat business.

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Modern Restaurant Management

MARCH 10, 2021

In the past, kitchens worked by a paper ticket system, which was handwritten by the waitstaff and passed to the back-of-house (BOH) staff. That means that waitstaff can digitally communicate with the BOH without losing the ticket itself. From there, an API connects to your front-and-back-of-house to communicate the order.

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Modern Restaurant Management

MARCH 29, 2023

In a people-powered industry dependent on sophisticated coordination, management strategies prioritizing mutual respect and enabling communication between the Front and Back of House can cultivate inclusive environments where relationships matter and memories are made.

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Modern Restaurant Management

OCTOBER 27, 2022

The last couple of years have proven that digital experiences will continue to play a central role for quick-service restaurant (QSR) operators. Flexible ordering has become an expectation for restaurant customers – from fine dining to quick service. The app is a vital tool for customers and employees. Enabling Flexible Ordering.

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Modern Restaurant Management

OCTOBER 7, 2021

Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Not only is it more hygienic, but it also significantly increases service quality and speed.

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7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Food Service Skills For Your Resume. Communication.

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Modern Restaurant Management

NOVEMBER 3, 2020

Anyone can come into a restaurant, enjoy a great meal and service that’s personalized to them, and enjoy a convivial experience alone, with friends and/or surrounded by strangers also seeking human contact. There are affordable, expert services that can certify that your digital menu is accessible, such as accessiBE.

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Modern Restaurant Management

FEBRUARY 7, 2023

Offering increased visibility for brands and expanding the pool of customers restaurants are able to reach, the dynamic services these apps provide are essential for owners and operators competing for relevance and market share in a rapidly shifting landscape of business models utilizing SaaS technology.

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Modern Restaurant Management

SEPTEMBER 13, 2023

The importance of (and need for) managers’ frontline leadership spans both back-of-house and front-of-house, extending from the kitchen when cooks need help to the dining room handling guests’ needs. Respondents were a mix of front-of-house and back-of-house employees in 41 U.S.

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Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

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Modern Restaurant Management

AUGUST 4, 2022

It was definitely high-stress at first but we worked together as a team to communicate. Back in the early 2000’s I worked at a restaurant where the head chef smoked through service. This perfectly demonstrates how the industry operated back then. Guests were coming in and requesting the clams we didn't have.

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Modern Restaurant Management

SEPTEMBER 7, 2021

The shortage is especially acute for back-of-house employees, such as prep cooks, line cooks, and dishwashers. Some restaurants are increasing wages to at least $15 per hour or experimenting with sharing tips between front of house and back of house to create more of a team environment.

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Modern Restaurant Management

SEPTEMBER 23, 2024

This can especially be the case in food service industries where employees are often in loud, busy environments while moving in and out of kitchen areas with any number of hazards. This is especially the case if training takes place before a busy service. A more effective approach involves customizing training programs to meet needs.

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Modern Restaurant Management

MAY 8, 2024

More than half (55 percent) of global consumers say automated food preparation is unacceptable for both quick service and table service restaurants, while nearly half (49 percent) say they’re likely to order food through an artificial intelligence tool, such as a chatbot or drive-thru. This line is often blurred.

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7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

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Modern Restaurant Management

JUNE 26, 2024

That's why we recommend drive-thru audio solutions like wireless headsets and high-quality speakers and microphones to ensure crystal-clear communication between guests and staff. Quick service restaurants (QSRs) that can deliver this caliber of experience cement customer loyalty and keep them coming back for more.

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SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. It encompasses a wide range of interactions, from front-of-house dialogue with guests to back-of-house coordination among staff.

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7 Shifts

MARCH 23, 2022

Restaurant Type: Quick Service. With their original methods of scheduling, communication among staff and management was disconnected. Servers and cashiers had their own text group and that's how they would trade shifts or communicate,” says Buck. With 7shifts, communication between staff and their managers is simple.

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7 Shifts

OCTOBER 1, 2024

Key restaurant customer experience aspects From the moment potential diners find your restaurant online to the quality of service they receive, every touchpoint matters. Knowing these customer experience factors can help you create a positive and welcoming environment that will keep guests coming back for more.

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Modern Restaurant Management

JUNE 2, 2021

When thinking about the future of the dining experience post COVID, it is easy to get caught focusing on things like digital only self-service, sci-fi-like drone food delivery and taking pills or shakes instead of food. But not in the way you might think. So what exactly does this future look like? The Shift to Co-Pilot Mode.

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7 Shifts

NOVEMBER 25, 2024

In fact, 70% of Americans said they were willing to spend more money when they believe they were provided with excellent customer service. On the other end of that spectrum, 91% of customers who are unhappy with your service will not do business with you again. A “totally satisfied” customer contributes 2.6

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Modern Restaurant Management

OCTOBER 29, 2019

It is a basic premise that no matter the cost of the item, the purchaser expects they are receiving an equal or greater value in the goods or services received for the money or other item of value exchanged. Innovation Through Service. Innovation Through Communication. Bringing customers value by reducing friction.

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Modern Restaurant Management

JUNE 23, 2022

To stay competitive, the majority of restaurants and retailers moved beyond in-store transactions to adopt more technological methods such as online ordering, curbside and in-store pickup as well as delivery services. Technology is making front and back of house operations more thorough and dependable.

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7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

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7 Shifts

OCTOBER 12, 2022

Full-service restaurant, fine dining. Some staff may not hold themselves to a high standard of service. Cafes, breweries, some full service restaurants, casual restaurants. Casual restaurants, fast food, quick service. Does not take into account level of experience, position, or standard of service provided.

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