7 Shifts

SEPTEMBER 25, 2019

Yes, the back of house (BOH) is where food is prepped, cooked, and plated, but it’s also where chaos can quickly ensue if roles, responsibilities, and tasks aren’t communicated well. Communicate Clear Expectations and Accountability Creating a positive work atmosphere isn’t all fun and games.

Back of House 110

Back of House Communication Training Scheduling 110

SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. It encompasses a wide range of interactions, from front-of-house dialogue with guests to back-of-house coordination among staff.

Communication 59

Communication Information Presentation Front of House 59

Synergy Suite

NOVEMBER 1, 2024

The heart of a successful restaurant often lies in its back-of-house (BOH) operations, where countless processes work seamlessly behind the scenes. BOH operations encompass everything from food preparation to staff coordination, ensuring the kitchen runs smoothly while supporting the front-of-house (FOH) staff.

Front of House 52

Front of House Back of House Scheduling Server 52

Modern Restaurant Management

AUGUST 25, 2023

The first is communication technology, like paging to communicate to guests or back of house communications for personnel and management. This type of technology can improve operations, timeliness of service, and overall efficiency.

Back of House 166

Back of House Communication Demo Budgeting 166

7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

Server 88

Server Front of House Back of House Communication 88

7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

Server 78

Server Front of House Back of House Communication 78

InnQuest

SEPTEMBER 12, 2023

Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service. It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Modern Restaurant Management

MARCH 12, 2021

Giving workers mobile communication tools increases retention in several ways: Empowers workers by giving them access to real-time communication to help them perform their jobs better. Gives front-of-house teams the resources to provide better customer service. ” Digital Communication Can Increase Customer Loyalty.

Communication 197

Communication Front of House Information Customer Service 197

Modern Restaurant Management

JULY 27, 2021

Adopting in-house technologies became necessary for restaurants to stay open throughout the pandemic, restart operations after temporary closures, and pivot services to maintain revenue while still following enhanced health and safety protocols. As such, an industry migration is underway. Want to be Tech-Savvy? Start with Your Staff.

Server 243

Server POS Systems Back of House Front of House 243

7 Shifts

JULY 29, 2024

"Sometimes, it feels like every service is a battle for survival, and just getting to the end of the night is good enough to move on to the next day. Sometimes, it can feel like no employee does enough to keep services running smoothly. One method of this for back-of-house employees is 'station certification.'

Communication 88

Communication Scheduling Back of House Download 88

Modern Restaurant Management

SEPTEMBER 23, 2024

This can especially be the case in food service industries where employees are often in loud, busy environments while moving in and out of kitchen areas with any number of hazards. This is especially the case if training takes place before a busy service. A more effective approach involves customizing training programs to meet needs.

Training 176

Training Scheduling Information Communication 176

Modern Restaurant Management

JULY 29, 2020

For large-scale restaurant operations, now is the time to double down on stringent standards, good customer communication, and consistent application of your standards. For franchises, that means making sure your evaluations and data collection house in order. Communicate Standards and Keep Everyone in the Loop.

Back of House 215

Back of House Sanitation Communication Front of House 215

7 Shifts

OCTOBER 1, 2024

Key restaurant customer experience aspects From the moment potential diners find your restaurant online to the quality of service they receive, every touchpoint matters. Knowing these customer experience factors can help you create a positive and welcoming environment that will keep guests coming back for more.

Scheduling 158

Scheduling Reservations Communication Training 158

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. This is the front of the house, where the customer-facing actions happen. Its also where your restaurant technology lives behind the scenes.

Front of House 52

Front of House Back of House Server Customer Service 52

Modern Restaurant Management

DECEMBER 18, 2023

In addition, AI can be used to automate and improve many back-of-house processes such as sales forecasting, purchasing, inventory, scheduling, and accounting. Looking forward to 2024, operators should prioritize owning their data to stay in communication with loyal customers and offer promotions for repeat business.

Back of House 202

Back of House Communication Scheduling Accounting 202

Synergy Suite

OCTOBER 28, 2024

From cooking techniques to customer service interactions, SOPs enhance quality, delineate routine tasks, streamline processes, and ultimately keep customers satisfied. Therefore, having restaurant checklists and detailed task instructions ensures you’re following the law while providing exceptional customer service.

Customer Service 52

Customer Service Front of House Back of House Training 52

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Many restaurants were ill-prepared to compete with food delivery services like GrubHub and DoorDash. Role of AI in Front of House. What are AI and ML?

Back of House 211

Back of House POS Systems Training Front of House 211

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Food Service Skills For Your Resume. Communication.

Back of House 148

Back of House Front of House Server Download 148

Hotelogix

OCTOBER 25, 2024

This includes guest rooms, public areas, and back-of-house spaces. Benefits of Hotel Housekeeping Software 1: Easy to Delegate, Communicate, Organize, and Supervise When is the room going to be ready for the next guest? All of this can be handled right through the app, streamlining communication.

Housekeeping 130

Housekeeping Guest Satisfaction Training Communication 130

Modern Restaurant Management

MARCH 1, 2022

.” They enter this demanding industry because they truly enjoy creating excellent guest experiences through outstanding food, atmosphere, and service. Another option is to employ an on-demand learning approach that provides instant access to training – empowering employees to take ownership of their own development.

Back of House 230

Back of House Training Front of House Scheduling 230

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 78

Training POS Systems Server Customer Service 78

Modern Restaurant Management

MARCH 29, 2023

In a people-powered industry dependent on sophisticated coordination, management strategies prioritizing mutual respect and enabling communication between the Front and Back of House can cultivate inclusive environments where relationships matter and memories are made.

Server 188

Server Communication Back of House Budgeting 188

Modern Restaurant Management

JUNE 26, 2024

That's why we recommend drive-thru audio solutions like wireless headsets and high-quality speakers and microphones to ensure crystal-clear communication between guests and staff. Quick service restaurants (QSRs) that can deliver this caliber of experience cement customer loyalty and keep them coming back for more.

Training 175

Training Back of House Definition Accounting 175

Modern Restaurant Management

SEPTEMBER 13, 2023

The importance of (and need for) managers’ frontline leadership spans both back-of-house and front-of-house, extending from the kitchen when cooks need help to the dining room handling guests’ needs. Respondents were a mix of front-of-house and back-of-house employees in 41 U.S.

Front of House 190

Front of House Back of House Communication Scheduling 190

Modern Restaurant Management

JUNE 15, 2021

By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. Lavu, the restaurant technology services company, estimates 42 percent of food purchases are made online.

Communication 203

Communication Front of House Information Accounting 203

Modern Restaurant Management

JANUARY 24, 2022

When properly deployed, they can transform the employee experience by improving daily operations, syncing front-of-house and back-of-house communication and execution, and delivering a memorable dining experience that won’t send staff to the walk-in cooler for a good cry.

Back of House 223

Back of House Front of House Server Budgeting 223

Modern Restaurant Management

MAY 8, 2024

More than half (55 percent) of global consumers say automated food preparation is unacceptable for both quick service and table service restaurants, while nearly half (49 percent) say they’re likely to order food through an artificial intelligence tool, such as a chatbot or drive-thru. This line is often blurred.

Customer Service 193

Customer Service Front of House Server Pricing 193

Modern Restaurant Management

OCTOBER 27, 2022

The last couple of years have proven that digital experiences will continue to play a central role for quick-service restaurant (QSR) operators. Flexible ordering has become an expectation for restaurant customers – from fine dining to quick service. The app is a vital tool for customers and employees. Enabling Flexible Ordering.

Back of House 197

Back of House Communication Information Marketing 197

AHLEI

OCTOBER 1, 2019

Elements of Service training builds confidence. The newly revised online program, Elements of Service: Serving Guests with Disabilities , is ADA training with a twist, according to its co-designers, Slatin and Jason Willensky. Rather than focus on compliance issues such as ramps and parking spots, it dives deep into guest service.

Travel and Tourism 52

Travel and Tourism Training Back of House Guest Services 52

Modern Restaurant Management

FEBRUARY 7, 2023

Offering increased visibility for brands and expanding the pool of customers restaurants are able to reach, the dynamic services these apps provide are essential for owners and operators competing for relevance and market share in a rapidly shifting landscape of business models utilizing SaaS technology.

Training 196

Training POS Systems Back of House Strategic Planning 196

Modern Restaurant Management

OCTOBER 5, 2021

Particularly impacted by the staffing shortage, restaurants are struggling to beat the labor crisis, with staffing shortages felt in both back-of-house and front-of-house staff. Although employment numbers are on the upswing, employment at eating and drinking establishments was still 1.5 Addressing Staff Concerns.

Scheduling 223

Scheduling Front of House Back of House Communication 223

Les Roches

AUGUST 10, 2023

Understanding the hospitality and tourism industry The hospitality and tourism industry comprises a diverse range of services to deliver attentive fulfillment of customer needs, promote and plan travel and create great customer experiences. What is the hospitality industry? What is the tourism industry?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Hotel Business

MAY 11, 2023

SMS text messaging is an important communication channel for guests prior to checking in and during their stay. This allows hoteliers to personalize information and recommendations and it opens a direct line of communication between the guest and hotel staff. Is an omni-channel tech approach important?

Communication 64

Communication Concierge Training Information 64

7 Shifts

MARCH 23, 2022

Restaurant Type: Quick Service. With their original methods of scheduling, communication among staff and management was disconnected. Servers and cashiers had their own text group and that's how they would trade shifts or communicate,” says Buck. With 7shifts, communication between staff and their managers is simple.

Scheduling 147

Scheduling Communication Accounting Training 147

Hotel Business

SEPTEMBER 23, 2024

This disconnect between the expected guest experience and the hotel’s ability to respond effectively highlights the critical need for enhanced emergency communication systems and processes. Remember, in the world of hospitality, how you respond to challenges can be just as important as the services you provide.

Communication 64

Communication Guest Satisfaction Concierge Housekeeping 64

Hotel Business

JUNE 15, 2023

Losing phone service at one of our properties was problematic, to say the least,” said Daniel Hernandez, manager, property technology, Buffalo Lodging Associates. It impacts the hotel staff’s ability to make or receive calls, the guest’s stay (unable to order room service, request fresh towels etc.),

Communication 59

Communication Events Back of House 59

Modern Restaurant Management

MARCH 10, 2021

In the past, kitchens worked by a paper ticket system, which was handwritten by the waitstaff and passed to the back-of-house (BOH) staff. That means that waitstaff can digitally communicate with the BOH without losing the ticket itself. From there, an API connects to your front-and-back-of-house to communicate the order.

Back of House 189

Back of House Front of House Information Reservations 189