Synergy Suite

MARCH 20, 2024

Front of House vs. Back of House When you walk into a restaurant, you might immediately notice the friendly hostess greeting you at the door and the waitstaff bustling about to take orders and deliver food. This is the front of the house, where the customer-facing actions happen.

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Front of House Back of House Server Customer Service 52

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills.

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Training POS Systems Server Customer Service 78

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Communication. Cooking and Food Preparation.

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Back of House Front of House Server Download 148

Modern Restaurant Management

SEPTEMBER 23, 2024

Trying to use a one-size-fits-all approach – Generic training programs can often overlook the specific risks or challenges faced by front and back-of-house employees in a restaurant. A more effective approach involves customizing training programs to meet needs. Why Are Incentive Programs Helpful for Safety Training?

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Training Scheduling Information Communication 176

Modern Restaurant Management

JANUARY 8, 2021

That means your back-of-house employees will need every advantage they can find. A fully integrated, cloud-based POS and kitchen display system allows front-of-house staff to submit orders and multiple back-of-house staff members to access those orders without any physical contact. 86 Paper Chits.

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Modern Restaurant Management

JANUARY 24, 2022

When properly deployed, they can transform the employee experience by improving daily operations, syncing front-of-house and back-of-house communication and execution, and delivering a memorable dining experience that won’t send staff to the walk-in cooler for a good cry. Tech can also help your restaurant: 1.

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Back of House Front of House Server Budgeting 223

Modern Restaurant Management

JUNE 2, 2021

Consumers are less forgiving than in the past when a server is not around to call for another round of drinks or to ask for the check. … its purpose is to augment restaurant flows, preserve meaningful guest/server interactions, improve efficiencies, and speed up the customer touchpoints like ordering and paying, when needed. .

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Server Concierge Front of House Back of House 197

7 Shifts

JANUARY 10, 2024

As a chef himself, he noticed the pay imbalance between the front and back of house. Servers came in and worked four and a half hours, [whereas] my chefs started working yesterday. Servers came in and worked four and a half hours, [whereas] my chefs started working yesterday. Servers love it. of their sales.

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Server Front of House Back of House Communication 88

7 Shifts

AUGUST 25, 2021

According to 7shifts internal data, the top 3 jobs restaurants are hiring for include: Cooks & Line Cooks, Servers and Bartenders. 26% of restaurants are looking for cooks + line cooks, 17% looking for servers, and. 12% are for servers, and. 7% looking for bartenders. A view into restaurant job applications. About 7shifts.

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Server Front of House Back of House Scheduling 78

7 Shifts

NOVEMBER 16, 2021

For that to happen, it's necessary to understand the rules of tipping out, choose a structure that works for your staff, and communicate that structure to employees clearly. For example, when guests leave a $20 tip at a restaurant, they might assume the entire amount goes to their server. Table of Contents. What is a Tip Out?

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Server Communication Back of House Scheduling 78

7 Shifts

MARCH 23, 2022

With their original methods of scheduling, communication among staff and management was disconnected. Servers and cashiers had their own text group and that's how they would trade shifts or communicate,” says Buck. With 7shifts, communication between staff and their managers is simple. Request Demo.

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Scheduling Communication Accounting Training 147

7 Shifts

JANUARY 10, 2024

As a chef himself, he noticed the pay imbalance between the front and back of house. Servers came in and worked four and a half hours, [whereas] my chefs started working yesterday. Servers came in and worked four and a half hours, [whereas] my chefs started working yesterday. Servers love it. of their sales.

Server 78

Server Front of House Back of House Communication 78

7 Shifts

JANUARY 23, 2024

For example, you can look at how many covers a server typically completes during service. For example, if you manage a restaurant that regularly does 150 covers on a Tuesday and a server can do 30 covers in an 8-hour shift, then you'll likely need 5 servers. Learn more about shift trading and 7shifts team communication tools.

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Scheduling Server Communication Information 167

Modern Restaurant Management

FEBRUARY 7, 2023

The modern restaurant ecosystem demands that businesses of all shapes and styles, from full-service fine dining to quick-serve fast-casual, incorporate third-party delivery systems into their business models, strategic planning, Front and Back of House training and physical design.

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Training POS Systems Back of House Strategic Planning 196

7 Shifts

OCTOBER 26, 2022

When you dine out at a restaurant, you tip your server. Its founder, George Pullman, hired newly liberated Southern black men as porters and servers. Department of Labor updated tip pooling laws to include back-of-house staff in tip pooling. A guest's tip subsidizes wages for most of America's restaurant workers.

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Presentation Server Front of House Back of House 194

7 Shifts

OCTOBER 1, 2024

In this case, you should train your staff on effective communication, active listening, and conflict resolution skills. Clear communication between front-of-house and back-of-house staff is also vital for efficient service. This way, your restaurant can handle busy times without overwhelming your employees.

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Scheduling Reservations Communication Training 158

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Operators should clearly communicate to customers why they collect data and how they use it, and offer an opt-out for consumers who don’t want to share their data.

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Customer Service Front of House Server Pricing 193

Modern Restaurant Management

MARCH 10, 2021

In the past, kitchens worked by a paper ticket system, which was handwritten by the waitstaff and passed to the back-of-house (BOH) staff. That means that waitstaff can digitally communicate with the BOH without losing the ticket itself. From there, an API connects to your front-and-back-of-house to communicate the order.

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Back of House Front of House Information Reservations 189

EATER

NOVEMBER 1, 2022

As QR codes, app-based service, and robotic servers become more and more common, that makes the job tougher for the humans working alongside them This story was originally published on Civil Eats. For servers, baristas, and other food industry employees, it can already feel like we’re competing with customers’ phones for their basic respect.

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Server Communication Back of House Download 125

Modern Restaurant Management

OCTOBER 7, 2021

Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Moreover, by eliminating unnecessary tasks, staff can focus more on the quality of their work.

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Reservations Kitchen Operations Front of House Back of House 196

Modern Restaurant Management

MAY 18, 2020

Maintaining a distinct separation between front-of-house and back-of-house. Creating a buffered, contactless front-of-house. Creating clear and consistent communications with employees and customers to boost efficiency, morale and consumer sentiment.

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Front of House Back of House Sanitation Information 208

7 Shifts

MAY 31, 2021

Who is responsible for moving the inventory to the right storage and preservation space in the back-of-house when it arrives. What about when the server enters the wrong order in the POS and doesn't realize it until they get to the table? Upon returning with drinks, servers ask if the party is ready to order.

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Server Scheduling Portion Control Customer Service 145

OpenTable

MARCH 1, 2023

Office setting, front of house, or back of house? Office setting Though servers and cooks are the first roles that spring to mind when thinking about restaurant jobs, there are many other positions in the business. Bookkeepers, communications people, HR professionals, and others work in this space.

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Front of House Server Back of House Bookkeeping 52

7 Shifts

FEBRUARY 21, 2023

Salt & Straw in Portland made “Saltie Salutes” part of their internal communication so employees can send each other recognition for jobs well done. When teams participate in non-work activities together, it increases trust, which in turn boosts morale and improves communication. BOH help them sweep and mop.

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Hotel Business

JULY 11, 2024

The new visual capabilities deliver three key features: Persistent Visual Alerts adds a new option for prioritized guest communications. These alerts deliver prioritized communications through a full-screen visual that appears on top of the current content on screen.

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Information Communication Back of House Pricing 104

7 Shifts

FEBRUARY 7, 2024

Digital systems also give employees more autonomy and better tools for communicating their availability, which tends to increase engagement. Better team communication: Say goodbye to endless text threads, email chains, and whatever other inefficient methods your team uses to negotiate schedules.

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POS Systems Scheduling Front of House Accounting 125

7 Shifts

JUNE 8, 2020

Katie: “I worked as a server throughout university and climbed my way through the chain until I was in a management role.” Lindsay: “I started as a part-time server, then I moved to bartending, to being a floor manager and from there I moved into the operations for the whole business. I oversaw the entire glory Juice Co.

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Server Scheduling Communication Front of House 130

Les Roches

DECEMBER 28, 2023

Server Servers have direct communication with customers. Back of house positions Working away from diners’ eyes you’ll find the back-of-house crew: chefs, kitchen managers and other support staff. Host: typically an entry-level role where personable traits and communication skills matter most.

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Front of House Server Back of House Training 52

Modern Restaurant Management

NOVEMBER 3, 2020

Servers can limit their menu-wrangling with guests, while optimizing contact time to engage, answer questions, upsell or recommend wine choices. A good digital menu will open your world up to other technology when you’re ready, via adoption and integration with near-field communications (NFC) and touchless payment systems.

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Front of House Back of House Download Sanitation 218

The Restaurant Times

MARCH 10, 2023

These are the top FOH positions that you’ll need the perfect person for: Manager: The general manager (GM) is responsible for managing the entire restaurant staff , which includes the front and back of house personnel, but they are frequently found in the dining area. They supervise other servers while also serving their tables.

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Front of House Server POS Systems Reservations 52

7 Shifts

MAY 27, 2021

Outside of time off requests and shift swaps, things stay the same, meaning the server who has been working the same Friday night dinner shift for a decade will continue to do so. A rotating schedule means that all servers have the chance to work tip-heavy Friday nights or that employees take turns getting weekends off.

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Scheduling Server Front of House Back of House 148

Les Roches

AUGUST 10, 2023

What are front-of-house positions? Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. What are back-of-house positions? If you’re interested in managerial roles, it’s a good idea to consider a master’s degree.

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Travel and Tourism Front of House Back of House Hospitality Management 52

Modern Restaurant Management

DECEMBER 16, 2021

With more options to work outside of the hospitality industry, operators must offer employees more scheduling flexibility, facilitate transparent communication between management and team members, and avoid overworking staff. The digitization of the kitchen and back-of-house continues to accelerate.

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7 Shifts

JUNE 11, 2021

The traditional back-of-house and front-of-house roles are a relic of the past. Servers have become sanitation experts. Success can also mean asking for that promotion or applying for the server position when it opens up. My advice is to communicate with your manager about what success looks like for you.

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Server Front of House Scheduling Back of House 143

7 Shifts

SEPTEMBER 19, 2022

Back-of-House and Front-of-House. Establish Clear Lines of Communication. Back-of-House and Front-of-House are an even split. 7shifts data shows no large discrepancy between turnover rates in the front- and back-of-house. Front of House Positions: 41% turnover rate.

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Scheduling Front of House Back of House Communication 78

7 Shifts

MARCH 16, 2022

In the restaurant industry, it can be difficult to maintain front- and back-of-house staff, as many will eventually move on to pursue new ventures such as school, travel, or alternate employment. Their health, interests, and familial responsibilities are just as much a part of who they are as cook, host, or server.

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Scheduling Server Communication Sanitation 148

Mary Gostelow

NOVEMBER 15, 2023

The black-nail brothers were boosted by a Hanseatic referee, Lars Seifert, left in photo, whose day job is Chief Communications & Sustainability Officer, Relais & Chateaux. To go with this, servers poured glasses of Hermitage Blanc Chante Alouette 2020. The next marathon was to be skilled service paired with unusual food.

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Back of House Presentation Server Communication 52