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. – ezCater CTO Erin DeCesare Customized Catering for Flexible Occasions – The rise of personalized group dining experiences is reshaping catering trends, and L&L is already meeting the demand. Leveraging AI throughout all touchpoints and will not only be a trend but a need in 2025.
Housekeeping: Housekeeping is responsible for maintaining the cleanliness and orderliness of guest rooms, public areas, and back-of-house spaces. Food and Beverage Services: This department manages all dining and catering services within the hotel, including restaurants, room service, banquets, and bars.
With only half of restaurants using advanced tools like scheduling software and performance tracking, there is a clear opportunity for growth. We've already seen how technology has transformed front-of-house operations with the rise of apps like UberEats and DoorDash, as well as advanced point-of-sale systems.
AI usage has also skyrocketed, primarily in the back-of-house. How operators are catering to their customers online Off-Premise Sales on the Rise : Ninety-nine percent of operators use at least one online ordering platform, with 39 percent offering a direct online ordering option.
Maintaining a distinct separation between front-of-house and back-of-house. Creating a buffered, contactless front-of-house. Best practices for approaching front-of-house and back-of-house operations. Rethinking roles and responsibilities front-of-house and back-of-house.
This includes raising wages, boosting benefits such as offering early wage access, and leveraging technology to improve scheduling, automate processes and streamline operations, ensuring a seamless shift every time. The digitization of the kitchen and back-of-house continues to accelerate. won’t have a dining room.
When it comes to operations, using restaurant management tools with easy scheduling features ensures you have the right number of staff during peak hours without over or under-scheduling. You should also create a cleaning schedule that assigns specific tasks to designated staff members. “That saves me a lot of time.”
At the time, though the topic was not officially highlighted in the schedule, it permeated the conversation throughout the day. In a nutshell, management must do better to understand and cater to their team’s needs. When my colleague George Sell attended the in-person event in 2019, sustainability had dominated the agenda.
From quick-service and fast casual restaurants tasked with accommodating busy holiday shoppers, to dining establishments on a mission to wow guests with an impressive holiday meal or catering order, many restaurants will experience a holiday rush this season. Label all newly introduced ingredients during storage. Be Prepared to Prepare.
Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Restaurant employee scheduling software Other than having a good product, your staff and how you manage them is the ultimate marker of restaurant success.
Employee Scheduling and Time Tracking Scheduling employees can be a real headacheespecially when its last-minute, someones sick, or you’re understaffed during the dinner rush. A restaurant POS system handles employee scheduling and time tracking, giving you a clear view of work hours and performance metrics all on one platform.
What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Cooking and Food Preparation.
As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue. Scheduling and payroll: Balance staff and business scheduling needs, create optimal shift schedules, and pay wages and salaries.
As the trend of digital nomadism continues to rise in the future, catering to this growing demographic becomes increasingly important. We’re seeing strong and growing interest in IoT connectivity and automation in the back-of-house – especially for multi-site operators.
Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. Store schedules and labor management. Virtual restaurants can cater to different consumers, expanding clientele.
I remember teasing San Diego Charger Lew Bush at a catering event in 2007 because he told me he was going to stand in line for the first iPhone. What do you use for back of house? In the modern age, technology like 7shifts allows our managers to help our team with scheduling , and a voice to communicate their needs.
Employee Scheduling and Time Tracking With employee scheduling and time tracking, restaurant managers can organize shifts and monitor hours efficiently. Additionally, fair and transparent scheduling improves employee morale, fostering a positive work environment and a motivated workforce that contributes to smooth operations.
That person could order $5000 worth of catering one day.” If you haven’t already, set up a basic posting schedule and plan for your social media accounts. The traditional lineup of front of house and back of house is shifting, and will likely not go back to how it was before. since March 2020.
2023 Winner of Best SaaS for Catering & Hospitality at the SaaS Awards : Highlighting our cutting-edge contributions to restaurant technology. Ranking #30 on the Deloitte Technology Fast50 Awards : Acknowledging our success in providing industry-leading global restaurant back of house solutions.
Explore Higher-Margin Offerings : Related, next year, restaurants can look to new ways to offset pressures on margins by leaning more into higher-margin offerings like catering and delivery direct through owned channels vs. third party delivery. " – Legion's Chief Customer Officer, Michael Spataro. "Balancing
While he was furloughed, a friend who works in catering contracted COVID-19, which quickly escalated into what Luis calls a “close-to-death encounter.” Instead, Luis began working for the friend’s catering company, designing a contactless pickup system so that the business could safely work outdoor events.
The new Tipping Point resources include server tip cards, back-of-house posters and 30-second videos for every Scoop item included in Tipping Point. These include marketing, website development, appointment scheduling, digital loyalty, review management, and both retail and restaurant POS solutions. million shifts for nearly 2.7
She now co-owns Poppy + Rose, Poppy & Seed , and Root of all Food , an LA-based catering company. And then he had the catering company and then he was also a consultant at several other different restaurants and hotels. Do they do stuff at the front of house? "So So that was my introduction. Just those types of things.
Other than the front of house managers and night managers, a hotel’s management staff go largely unseen by guests. From hiring all staff to scheduling maintenance to creating new revenue management strategies , the hotel management team is extremely busy. Cleaning back of house offices and spaces. Cleaning guest rooms.
To understand the nuances of what this entails, a savvy restaurant manager must delve into the logistics and human factors of such a scheduling practice. The world of labor scheduling has a lot of different terms to describe how the workday is divided up. Swing Shift Night shifts, day shifts, and morning shifts.
Don’t miss the opportunity to experience the future of back of house food and beverage technology – schedule a demo with our team today! For brands looking to elevate restaurant operations, SynergySuite stands as the go-to solution.
CateringCatering businesses, like food trucks, profit from low overhead expenses but have food costs similar to FSRs. The typical profit margin for a high-end catering business is 15% or more. The typical profit margin of a food truck ranges from 6 to 9% thanks to low overhead costs that offset more expensive ingredients.
Nearly a half (48 percent) of consumers are looking to pre-made/catered dinners, meal kits and takeout for their holiday meals. Consumers are looking towards pre-made/catered meals (15 percent), take-out (18 percent), and meal kits (15 percent) in place of meal prep for one of their holiday or New Year’s meals.
Qwick is supporting restaurants pivoting their business model to meal prep and take-out by offering back of house help. ” Restaurant owners and operators can learn more about ConnectSmart Go and schedule a demo of it here. during the coronavirus world health crisis.
At the time, though the topic was not officially highlighted in the schedule, it permeated the conversation throughout the day. In a nutshell, management must do better to understand and cater to their team’s needs. When my colleague George Sell attended the in-person event in 2019, sustainability had dominated the agenda.
These options cater to both vegetarians/vegans and the flexitarian, someone who eats meat but wants plant-based options as well. In 2020, restaurants will have no choice but to respond to that need by reframing the employee experience for their hourly staff and offering up flexible scheduling options.
Back of house positions Working away from diners’ eyes you’ll find the back-of-house crew: chefs, kitchen managers and other support staff. Kitchen manager This role is primarily about managing the administrative tasks in the kitchen, such as staffing, supplies, scheduling, and budgeting.
It helps track vendor bills, manage payment schedules, and streamline the accounts payable process. Here are some key differences to consider: Revenue Structure Restaurants typically have multiple revenue streams, including dine-in sales, takeout, delivery, and catering.
Several website builders are available that cater specifically to the needs of restaurants. Shopify is best known for its sales support tools, so you can easily manage your back-of-house logistics. This makes the creation process easy for even the most non-technical person.
" Grubhub Ultimate back-of-house Kitchen Display System at Taheni Grill in New York City. This transparency allowed students to manage their schedules and avoid skipping meals or eating at other restaurants because of unexpected long lines at their favorites – and still get to their next class on time. "Students
A great answer would also include specific examples of how they handled high-stress situations, such as a sudden equipment failure or a large catering order that came in unexpectedly. Tools like 7shifts automate team scheduling, which helps them focus on high-level operations and staff management.
Restaurant leaders representing nearly 3,700 QSR, fast casual, casual dining, and fine dining locations shared 2024’s top challenges and opportunities alongside plans for investment in back-of-house technology, increased sales, and team training, benefits, and support. It is dead money.
Reception staff won’t get as much out of food and beverage safety training as kitchen staff will, nor would kitchen staff necessarily benefit from guest service training if they’re in a solely back-of-house role. Time management : Efficiently managing tasks to maintain high cleanliness standards within tight schedules.
Housekeeping manager Responsible for maintaining cleanliness and hygiene throughout the hotel, this position oversees the cleaning staff and ensures guest rooms, public areas and back-of-house facilities are properly maintained.
Bakeries may benefit from a POS system with inventory management functionality tailored to track ingredients, recipe management, and production schedules. Specialty restaurants should look for POS systems that cater to their specific needs and streamline their unique workflows.
Additionally, online ordering systems enable restaurants to cater to a larger customer base, including busy individuals who prefer the convenience of ordering from their computers or mobile devices. Open Dining Open Dining is a flexible online ordering system that caters to restaurants of all sizes.
SkyTab POS SkyTab is widely recognized as one of the best alternative restaurant POS systems, offering comprehensive solutions that connect front-of-house to back-of-house operations. Limited Technical Support : Technical support can be inadequate at times, potentially delaying issue resolution.
Dive into Super Bowl-specific catering menus and other deals to reach those not leaving the house. Catering and parties will become increasingly popular in 2024 as people continue to gather for in-person events, so consider offering Super Bowl catering menus for parties at home.
Lehi, Utah, USA – September 19, 2023 – SynergySuite, a leading provider of enterprise solutions for restaurant back-of-house operations, has been declared the winner of the “Best SaaS for Catering & Hospitality” in the 2023 International SaaS Awards. For more information, visit synergysuite.com.
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