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Restaurants will need to ramp up their accommodations for large parties and catering. If a restaurant does not already have a catering or sales manager, they may want to consider finding someone for this role so that gatherings run smoothly. Restaurants will need creative back-of-house teams who can utilize unique ingredients.
Sonesta International Hotels Corporation has unveiled its new Sonesta Simply Suites prototype, which it said is “a streamlined, market-responsive design catering to modern extended-stay travelers.” The suites feature in-suite kitchens, ergonomic workspaces and ample storage.
The main part of our business is catering, which of course was all but dead during the pandemic. I’m happy to say it’s come back, with people holding big business and social events again. We also learned during the pandemic about the value of taking care of our good staff.
. – ezCater CTO Erin DeCesare Customized Catering for Flexible Occasions – The rise of personalized group dining experiences is reshaping catering trends, and L&L is already meeting the demand. Offering consistent customization options across all ordering channels will be critical.
AI usage has also skyrocketed, primarily in the back-of-house. How operators are catering to their customers online Off-Premise Sales on the Rise : Ninety-nine percent of operators use at least one online ordering platform, with 39 percent offering a direct online ordering option.
The business deploys services that provide food access, enjoyment, and ease of use for diners and caterers, which is fundamental to the design. The Self-Serve product allows caterers and hospitality specialists to prepare meals and deliver them to secure thermal food lockers. Square goes way beyond just payments.
Maintaining a distinct separation between front-of-house and back-of-house. Creating a buffered, contactless front-of-house. Best practices for approaching front-of-house and back-of-house operations. Rethinking roles and responsibilities front-of-house and back-of-house.
The architecture can be used in both front-of-house and back-of-house applications to create an experience that is consistent from the kitchen all the way to the guest dining tables, and save valuable time and money. Build Data-First Architectures.
For example, KFC even has facial recognition technology to cater to repeat customers. Role of AI in Back of House. Restaurants use AI and natural language processing (NLP) to reduce user training needs for back of house procedures like equipment and food temperature checks.
Housekeeping: Housekeeping is responsible for maintaining the cleanliness and orderliness of guest rooms, public areas, and back-of-house spaces. Food and Beverage Services: This department manages all dining and catering services within the hotel, including restaurants, room service, banquets, and bars.
We've already seen how technology has transformed front-of-house operations with the rise of apps like UberEats and DoorDash, as well as advanced point-of-sale systems. Now, this revolution is extending to the back-of-house. Technology, like e-commerce platforms, is changing the way distributors and restaurants interact.
The byproduct is a feedback loop that enhances employee guidance and training, reduces shrink and carbon footprint, ensures the highest levels of store cleanliness and hygiene, and enables your teams to focus on and cater to consumers.
Similarly, you’ll need more kitchen towels for back-of-house cleaning and sanitation to keep up with food prep and dishwashing tasks. Consider your uniform needs If you’re hiring extra holiday help for special in-house events, catered events, or extended dining hours, ensure you have enough uniforms on hand.
From automated liquor delivery systems that support operators with back-of-house, front-of-house, as well as self-service solutions that navigate staffing shortages while improving efficiency; to the widespread adoption of intelligent mobile ordering via QR codes and the use of cashless payment technologies.
To cater to these situations, restaurants should have a digitized checklist or a recipe management software tool. Restaurants are very particular when it comes to cleanliness—from the front of house to the back of house setting. Food Safety and Restaurant Cleanliness. The pandemic has only amplified this behavior.
Stephen Walker, principal at KSL Capital Partners, said that the industry had reached “a turning point in realising the importance of employee culture” and that there’s an increasing awareness to balance front-of-house and back-of-house rates of pay. “If Now they’re interested in personal and professional development.” .
What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Cooking and Food Preparation.
In addition, pop-up restaurants (100 openings) and seafood markets (84 openings) experienced an increase in openings compared to the same period in 2019, catering to consumers' interests in novel ways to dine and shop for food outside of traditional restaurant experiences.
From quick-service and fast casual restaurants tasked with accommodating busy holiday shoppers, to dining establishments on a mission to wow guests with an impressive holiday meal or catering order, many restaurants will experience a holiday rush this season. Label all newly introduced ingredients during storage. Be Prepared to Prepare.
QSRs can revolutionize the drive-thru experience and cater to the evolving needs of customers by combining digital solutions with traditional drive-thru infrastructure. Customer Loyalty Is Crucial for Recession-Proofing Cultivating customer loyalty is especially paramount for businesses in today's challenging economic landscape.
As the trend of digital nomadism continues to rise in the future, catering to this growing demographic becomes increasingly important. We’re seeing strong and growing interest in IoT connectivity and automation in the back-of-house – especially for multi-site operators.
In tandem, OPERA Cloud Sales and Event Management will allow hoteliers to optimize their event space, from meeting rooms to room blocks and catering. Adapting to changing customer needs is essential in our industry,” said Erika Alexander, chief global officer, global operations , Marriott International.
Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. Virtual restaurants can cater to different consumers, expanding clientele. " Mike O’Hanlon, Head of Catering Partner Business, ezCater.
I cater events and private dinner parties, too. During the open house, they mentioned they were launching this health-supportive culinary arts program. I learned that the program was pretty much vegan, minus three classes, and it was the only program that I had heard of that catered to what I wanted to do.
We’re seeing strong and growing interest in IoT connectivity and automation in the back-of-house – especially for multi-site operators. In 2024, we anticipate a continued evolution, where technology and sustainability will play pivotal roles in reshaping the culinary experience. .”
Offer multiple payment options, including contactless and mobile payments, to cater to different customer preferences. Clear communication between front-of-house and back-of-house staff is also vital for efficient service. This way, your restaurant can handle busy times without overwhelming your employees.
I remember teasing San Diego Charger Lew Bush at a catering event in 2007 because he told me he was going to stand in line for the first iPhone. What do you use for back of house? moment, I was digitally naive. I would make fun of friends and others who talked about QR codes or using Facebook in college.
However, SynergySuite’s platform caters to the evolving needs of the market. Since 2011, SynergySuite has been supporting restaurants’ growth with our suite of back-of-house restaurant technology solutions and has emerged as a leader able to support and withstand industry disruption.
That person could order $5000 worth of catering one day.” The traditional lineup of front of house and back of house is shifting, and will likely not go back to how it was before. Front of House vs. Back of House According to our latest study, the share of front of house shifts have dropped 7.6%
2023 Winner of Best SaaS for Catering & Hospitality at the SaaS Awards : Highlighting our cutting-edge contributions to restaurant technology. Ranking #30 on the Deloitte Technology Fast50 Awards : Acknowledging our success in providing industry-leading global restaurant back of house solutions.
This cuts down on confusion, speeds up order fulfillment, and improves communication between front-of-house and back-of-house staff. Menu management features allow quick adjustments, keeping offerings fresh and relevant, catering to evolving customer preferences, and potentially increasing sales.
Waist aprons might offer your servers an easy place to store a notepad, but your back-of-house staff will benefit from bib aprons or four-way aprons. Venus delivers aprons that last Trust Venus Group to supply your restaurant or industrial launderer clients with quality aprons suitable for front- and back-of-house responsibilities.
She now co-owns Poppy + Rose, Poppy & Seed , and Root of all Food , an LA-based catering company. And then he had the catering company and then he was also a consultant at several other different restaurants and hotels. Do they do stuff at the front of house? "So So that was my introduction. So they come out and they polish.
While he was furloughed, a friend who works in catering contracted COVID-19, which quickly escalated into what Luis calls a “close-to-death encounter.” Instead, Luis began working for the friend’s catering company, designing a contactless pickup system so that the business could safely work outdoor events.
The technology providers are streamlining event data and pulling group room block information—including room types, rates and allocations—from the Tripleseat sales-and-catering system and pushing it into Maestro PMS. This automated process ensures that clean data is available to sales-and-catering teams in real-time.
Explore Higher-Margin Offerings : Related, next year, restaurants can look to new ways to offset pressures on margins by leaning more into higher-margin offerings like catering and delivery direct through owned channels vs. third party delivery. " – Jocelyn Taylor, Director of Client Partnerships – Restaurants, VDX.tv. "In
Lunchbox : Open, scalable online ordering solution supporting B2B catering, multi-channel ordering, and more. It reduces ordering errors, increases front-of-house and back-of-house efficiency, and helps you control inventory. Third-party delivery: SkiptheDishes DoorDash UberEats Seamless/Grubhub 3.
Kitchen Display System (KDS) The Kitchen Display System (KDS) replaces traditional paper tickets with a digital solution, improving the flow of communication between front- and back-of-house staff. Orders are displayed clearly on a screen, enabling chefs to prioritize preparation, reduce errors, and serve food promptly.
What are back-of-house positions? Specialized and niche careers Specialized and niche careers in hospitality and tourism cater to specific areas of the industry, requiring specific knowledge in the respective area. If there aren’t any suitable vacancies in your current workplace, you may need to consider moving somewhere new.
In addition, the marketplace also provides developers to easily build apps for restaurants to manage front of house (FOH) and back of house (BOH) operations. This article was originally published in the CATERER MIDDLE EAST on July 19, 2021. . Views expressed by Ashish Tulsian, CEO & Co-Founder, POSist Technologies.
There's a growing recognition that mobile apps alone cannot cater to all aspects of loyalty, paving the way for alternative solutions like kiosks and more integrated loyalty program structures. These alternatives will not only cater to new consumers but also clean eating habits.
In addition to the integration of RevenueStrategy360 and Demand360+, hoteliers can also benefit from Duetto’s integration with: Amadeus Delphi, a sales & catering solution for hoteliers to seamlessly contract new group business, track performance and ensure flawless event delivery, according to the company.
Kitchen Communication Efficient communication between the front-of-house and back-of-house is crucial for maintaining a smooth workflow. Aloha Aloha , developed by NCR Corporation, is known for its robust and feature-rich solution that caters to restaurants of all sizes, from small establishments to large chains.
Nearly a half (48 percent) of consumers are looking to pre-made/catered dinners, meal kits and takeout for their holiday meals. Consumers are looking towards pre-made/catered meals (15 percent), take-out (18 percent), and meal kits (15 percent) in place of meal prep for one of their holiday or New Year’s meals.
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