Hotel Business

DECEMBER 12, 2023

Founded in 2012 and acquired by MCR in 2020, Stayntouch offers a cloud PMS for hotels to streamline operations and connect front and back office functions, including reservations, front desk operations, payments, revenue management and reporting and multi-property management.

Front Desk Operations 95

Front Desk Operations Property Management Customer Service Reservations 95

Hotel Business

MAY 16, 2023

Hotel Business caught up with Amanda Williams, senior product specialist, Solonis , to talk PMS systems and revenue. In a post-COVID hospitality landscape, we need our technology to help optimize guest interaction, support front-desk and back-office staff and drive data-backed business decisions.

Front Desk Operations 96

Front Desk Operations Property Management Book Accounting 96

Hotel Business

OCTOBER 9, 2024

Mews has released the Mews Terminal S2 to further transform hotel businesses across food and beverage (F&B) and front-desk operations. The platform combines an electronic point-of-sale (ePOS) system with the capabilities of a payment terminal.

Front Desk Operations 59

Front Desk Operations Guest Services Back of House 59

Hotel Business

NOVEMBER 10, 2022

Cloudbeds’ customers will have the option to streamline front desk operations such as viewing a guest’s name when they call the front desk, setting voicemail options for extensions, providing housekeeping codes and calling accounting for billing room calls.

Front Desk Operations 52

Front Desk Operations Housekeeping Communication Accounting 52

Les Roches

AUGUST 10, 2023

Hospitality is a vast industry, incorporating businesses focused on delivering services from refreshments to accommodation and transport. Tourism is a key part of the hospitality industry and offers services to those traveling for pleasure or business. What is the hospitality industry?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

SEPTEMBER 16, 2024

Key responsibilities of a hotel inspector These specialists go beyond simply evaluating hospitality businesses against set standards. Conducting thorough inspections Hotel inspectors perform detailed examinations of hotel areas, including guest rooms, common areas, kitchens, dining facilities, recreational areas and back-of-house operations.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

SiteMinder

FEBRUARY 29, 2024

To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. Loyalty programs and guest retention : Understanding and promoting the hotel’s loyalty programs to encourage repeat business.

Training 52

Training Customer Service Communication Guest Satisfaction 52