SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. It encompasses a wide range of interactions, from front-of-house dialogue with guests to back-of-house coordination among staff.

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7 Shifts

FEBRUARY 7, 2024

After that, the most popular back-office technologies were accounting software (55%), mobile payments (52%), and third-party food delivery services (51%). The restaurant tech industry is growing, with software and services designed to streamline almost every aspect of your business.

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POS Systems Scheduling Front of House Accounting 125

Modern Restaurant Management

AUGUST 12, 2024

While there are a host of compelling use cases for AI in the restaurant industry, many restaurant operators today are leveraging AI to transform back-of-house operations. In fact, credit card processing fees rank as the third highest cost of doing business behind the cost of food and labor.

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Scheduling Back of House Blog Communication 178

Synergy Suite

NOVEMBER 1, 2024

The heart of a successful restaurant often lies in its back-of-house (BOH) operations, where countless processes work seamlessly behind the scenes. BOH operations encompass everything from food preparation to staff coordination, ensuring the kitchen runs smoothly while supporting the front-of-house (FOH) staff.

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Modern Restaurant Management

JULY 1, 2024

It is important to note that while menu optimization is for the benefit of our customers and our financial bottom line, it should ease the burden of back of house operations. How important is building relationships with local businesses either to pool resources or focus marketing efforts?

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Communication Scheduling Back of House Strategic Planning 171

Modern Restaurant Management

SEPTEMBER 23, 2024

This can especially be the case in food service industries where employees are often in loud, busy environments while moving in and out of kitchen areas with any number of hazards. The best way to mitigate the risks for employees and reduce workplace injuries is for businesses to establish comprehensive safety training programs.

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Training Scheduling Information Communication 176

Modern Restaurant Management

DECEMBER 18, 2023

In addition, AI can be used to automate and improve many back-of-house processes such as sales forecasting, purchasing, inventory, scheduling, and accounting. Looking forward to 2024, operators should prioritize owning their data to stay in communication with loyal customers and offer promotions for repeat business.

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Modern Restaurant Management

MARCH 12, 2021

Giving workers mobile communication tools increases retention in several ways: Empowers workers by giving them access to real-time communication to help them perform their jobs better. Gives front-of-house teams the resources to provide better customer service. ” Digital Communication Can Increase Customer Loyalty.

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Communication Front of House Information Customer Service 197

Modern Restaurant Management

JUNE 22, 2021

Communicate Safe Work Environments. Operators can help ease these employees back into work by over communicating the safety of their environments and the benefits of jobs, overall. Back-of-house staff will always appeal to that workforce. Communicate that, too. Let’s look at a few ideas.

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Modern Restaurant Management

JULY 29, 2020

For large-scale restaurant operations, now is the time to double down on stringent standards, good customer communication, and consistent application of your standards. For franchises, that means making sure your evaluations and data collection house in order. Communicate Standards and Keep Everyone in the Loop.

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Back of House Sanitation Communication Front of House 215

7 Shifts

JULY 29, 2024

One method of this for back-of-house employees is 'station certification.' Communication Preferences The nature of restaurant work makes it an unlikely candidate for the remote revolution — and most employees still prefer some form of analog communication. Perks (staff meals, discounts, etc.)

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Communication Scheduling Back of House Download 88

Modern Restaurant Management

MARCH 1, 2022

As brands scrambled to change their business models – whether through the adoption of touchless payments, delivery and curbside pickup, or the use of QR codes to access online menus – consumers were also forced to adapt their dining behaviors.

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InnQuest

SEPTEMBER 12, 2023

Housekeeping: Housekeeping is responsible for maintaining the cleanliness and orderliness of guest rooms, public areas, and back-of-house spaces. Effective communication and resolution strategies are pivotal. Regularly inspect guest rooms, public areas and back-of-house spaces for wear and tear.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Modern Restaurant Management

SEPTEMBER 14, 2022

But smaller businesses can implement AI to make small changes that impact their business. AI in the restaurant industry can assist restaurateurs and chains in providing a platter of features (pun intended) to help them streamline their businesses. Role of AI in Front of House. Role of AI in Back of House.

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7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Business Savvy. Communication.

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Back of House Front of House Server Download 148

Modern Restaurant Management

MAY 24, 2022

We came up with a few helpful tips to improve your employee retention while building a happier, healthier business. If you had a particularly busy dinner rush, gather your staff together at the end of the day to offer positive feedback and thanks for great work. Communicate. Restaurants can be busy, scattered places.

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Front of House Scheduling Back of House Communication 208

Synergy Suite

MARCH 20, 2024

Whether you’re a seasoned pro or new to the restaurant business, understanding the ins and outs of the front of house operations is key to running a successful establishment. For any restaurant owner or manager, understanding and managing front of house operations is crucial to the overall success of the business.

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Modern Restaurant Management

JUNE 8, 2020

Undoubtedly, most restaurant owners are eager to flip their closed signs and to welcome back their beloved patrons. However, it won’t be business as usual. Common sanitation precautions being taken include lowered occupancy limits, mask requirements, and in-house social distancing. Improve Team Communication.

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Sanitation Communication Download Document 202

Synergy Suite

OCTOBER 28, 2024

This article will delve into the essentials of mastering restaurant SOPs, offering checklists to benefit every aspect of your operation, including front-of-house and back-of-house prep, kitchen operations, and employee training. What Is Standard Operation Procedure (SOP)? At their core, SOPs serve multiple functions.

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Customer Service Front of House Back of House Training 52

Modern Restaurant Management

JULY 27, 2021

This shift is breaking new ground for business owners and changing how employees experience their work. Gone are the days of archaic paper chit systems communicating orders from the front to back-of-house staff. Want to be Tech-Savvy? Start with Your Staff.

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Server POS Systems Back of House Front of House 243

Modern Restaurant Management

DECEMBER 1, 2021

As Henry’s reservation date approaches, your restaurant needs a robust piece of technology that allows you to communicate with Henry and Henry to communicate with you if he needs to modify his reservation. Communicate with other technology in your restaurant. Back-of-House.

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7 Shifts

OCTOBER 1, 2024

To keep your business spick and span, develop clear cleaning protocols for every part of the restaurant, including how often each area should be cleaned and the specific methods to be used. In this case, you should train your staff on effective communication, active listening, and conflict resolution skills.

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Scheduling Reservations Communication Training 158

Modern Restaurant Management

MAY 18, 2020

The Small Business Administration (SBA), in consultation with the Department of the Treasury , released the Paycheck Protection Program (PPP) Loan Forgiveness Application and detailed instructions for the application. Maintaining a distinct separation between front-of-house and back-of-house.

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Front of House Back of House Sanitation Information 208

The Restaurant Times

NOVEMBER 4, 2021

A well-designed kitchen layout not only helps your back-of-house crew to prepare high-quality meals but also increases the speed and efficiency of your whole team, resulting in a better guest experience. . With open configuration, all or part of the Back of House (BOH) is exposed to your visitors or customers.

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Modern Restaurant Management

SEPTEMBER 29, 2020

The best part is, if you’re leveraging BYOD for other back-of-house operations, you can also use it to easily implement a flexible self-scheduling application. If you’re new to the concept of BYOD touchless technology for back-of-house operations, there are a few important considerations to keep in mind.

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Scheduling Back of House Communication Front of House 197

7 Shifts

MARCH 23, 2022

Even though National Coney Island didn't find a solution, they did what any great business does: adapt. With their original methods of scheduling, communication among staff and management was disconnected. Servers and cashiers had their own text group and that's how they would trade shifts or communicate,” says Buck.

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Scheduling Communication Accounting Training 147

Modern Restaurant Management

SEPTEMBER 13, 2023

The importance of (and need for) managers’ frontline leadership spans both back-of-house and front-of-house, extending from the kitchen when cooks need help to the dining room handling guests’ needs. Respondents were a mix of front-of-house and back-of-house employees in 41 U.S.

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Front of House Back of House Communication Scheduling 190

Modern Restaurant Management

FEBRUARY 7, 2023

Offering increased visibility for brands and expanding the pool of customers restaurants are able to reach, the dynamic services these apps provide are essential for owners and operators competing for relevance and market share in a rapidly shifting landscape of business models utilizing SaaS technology.

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Training POS Systems Back of House Strategic Planning 196

SiteMinder

DECEMBER 7, 2023

Hotel tips are the pieces of knowledge and insight that professionals in the hotel and hospitality game build up over their time in the business, to eventually pass onto the hotel newbies and up-and-comers who might benefit from them. Be a hospitalian Stuckey is of the opinion that true hospitality has declined in many businesses.

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Blog Travel and Tourism Events Download 59

Modern Restaurant Management

JANUARY 24, 2022

When properly deployed, they can transform the employee experience by improving daily operations, syncing front-of-house and back-of-house communication and execution, and delivering a memorable dining experience that won’t send staff to the walk-in cooler for a good cry. Manage and market your menu with ease.

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Back of House Front of House Server Budgeting 223

Modern Restaurant Management

JUNE 26, 2024

That's why we recommend drive-thru audio solutions like wireless headsets and high-quality speakers and microphones to ensure crystal-clear communication between guests and staff. Anything that helps with labor, like back-of-house training solutions that simplify and make employee training easier, is important.

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Training Back of House Definition Accounting 175

Modern Restaurant Management

MARCH 10, 2021

For the uninitiated, restaurant management software is all of the tech in a business that improves efficiencies. In the past, kitchens worked by a paper ticket system, which was handwritten by the waitstaff and passed to the back-of-house (BOH) staff. Bin management – Imagine a busy shift, and your crew is cooking along.

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Back of House Front of House Information Reservations 189

Hotel Business

JULY 11, 2024

Hotel Business has compiled a roundup of some of them. The new visual capabilities deliver three key features: Persistent Visual Alerts adds a new option for prioritized guest communications. These alerts deliver prioritized communications through a full-screen visual that appears on top of the current content on screen.

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Information Communication Back of House Pricing 104

7 Shifts

FEBRUARY 10, 2023

The power to change your business is in your hands. Mine happened when I realized social media wasn’t about meeting new people — it was about communicating in a brand new way. I remember reading an article on RestaurantOwner.com that said just because a restaurant is busy doesn’t mean it’s profitable. Before my “Oh S**t!”

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Communication POS Systems Information Back of House 148

Synergy Suite

FEBRUARY 21, 2023

The ideal POS system should align with the unique requirements of your restaurant business, ensuring seamless operations, enhanced customer experiences, and efficient management. Features like quick order entry, menu customization options, and kitchen display systems (KDS) for streamlined communication with the kitchen are essential.

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POS Systems Training Budgeting Reservations 52

Modern Restaurant Management

DECEMBER 16, 2021

With more options to work outside of the hospitality industry, operators must offer employees more scheduling flexibility, facilitate transparent communication between management and team members, and avoid overworking staff. The digitization of the kitchen and back-of-house continues to accelerate.

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Modern Restaurant Management

OCTOBER 27, 2022

Whether it's personalizing the drive-through experience or reliably managing store hours, a strong network can power the restaurant management tools and apps that QSRs need to streamline front- and back-of-house operations, enhance dining experiences, and keep guests happy. The app is a vital tool for customers and employees.

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