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If you’re new to the hotel industry, opening a new property, or expanding your brand, this blog will help you understand all the key departments in a hotel and their responsibilities, as well as the various job positions in the hotel industry. Cleaning back of house offices and spaces. Reporting issues to the maintenance team.
As we’ve already covered, the front of house manager at a hotel handles all customer-facing operations and is largely responsible for ensuring a positive customer experience. From handling complaints and supervising staff to scheduling maintenance and managing budgets, this role oversees all aspects of hotel operations. IT manager.
The heart of a successful restaurant often lies in its back-of-house (BOH) operations, where countless processes work seamlessly behind the scenes. What BOH Means in a Restaurant In the restaurant industry, “BOH” stands for “back of house,” the foundational area where the core culinary activities occur.
What are back-of-house positions? Summary Whether you’re interested in working front-of-house with customers or prefer to be back of house, the career options in hospitality and tourism are vast.
Other expenses – such as utilities, occupancy, supplies, general/administrative, and repairs/maintenance – combine to represent about 29% of sales. Prime Cost Optimization: Back of House. Back-of-house adoption. BOH operations have historically been the last place for a restaurant owner/operator to embrace change.
If you are ready to brush up on all things housekeeping, this blog covers everything from hotel room cleaning checklists to tips and software to support your team. Schedule regular deep cleans of windows, carpets, guest rooms, public areas and the back of house. Table of contents. Why is hotel room cleaning so important?
This blog explores how to build and successfully incorporate SOPs in your hotel operations, including best practices. When quality, safety and consistency are at stake, hoteliers around the world turn to standard operating procedures (SOPs). Table of contents. What is a hotel SOP?
General maintenance Restaurant management requires being ever-present and extremely attentive. This involves reading restaurant management blogs and news publications, taking relevant classes and courses, and attending industry events and trade shows. Operations This is the catch-all of all restaurant manager responsibilities.
Checklist app automates daily food safety and operational task management as well as regular maintenance and audit procedures. Hospitality Training Magazine – articles and member blogs with practical training content. ” The BOHA! Virtual Training Forums – newly-created to address timely and critical COVID-19 topics.
Just look at the wide array of different workers a relatively standard, medium-sized hotel might employ: hotel managers, receptionists, admin staff, salespeople, maintenance workers, housekeepers, concierges, valets, bartenders, waitstaff, chefs, childcare workers and more. For example; room cleaning, maintenance tasks, communication.”
This article will delve into the essentials of mastering restaurant SOPs, offering checklists to benefit every aspect of your operation, including front-of-house and back-of-house prep, kitchen operations, and employee training. What Is Standard Operation Procedure (SOP)?
In this blog we’ll explain everything you need to know about accounting for hotels. Expenses – Money going out to pay for upkeep and maintenance of your property and services (e.g Accounting can also involve the practice of correcting negative performance and offering advice about your hotel’s financial plans. room sales).
Obtaining all needed peripherals from the same provider to create an all-in-one POS system for restaurants ensures compatibility and ease of integration and maintenance. . When choosing and customizing your software and hardware, think about what functions you need besides basic in-house ordering and payment transactions.
From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management.
From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management.
General maintenance Restaurant management requires being ever-present and extremely attentive. This involves reading restaurant management blogs and news publications, taking relevant classes and courses, and attending industry events and trade shows. Operations This is the catch-all of all restaurant manager responsibilities.
Integration with kitchen management software allows for real-time order updates, order prioritization, and improved communication between the front-of-house and back-of-house teams. Take into account any additional fees, such as setup fees, transaction fees, or ongoing maintenance costs.
The key functionality of the housekeeping module is for property maintenance, such as management of room status, cleaner assignment and assignment of tasks for housekeepers. Hoteliers depend on this technology to run seamless front-of-house operations, including front desk management and back-of-house operations, such as reporting.
These systems typically have user-friendly interfaces and require less technical expertise for setup and maintenance. Kitchen Display System (KDS) Integration with a KDS allows orders to be displayed in real-time in the kitchen, enhancing communication between the front and back of house and reducing errors.
Labor costs can be further divided into two main categories: Back-of-House (BOH) Labor: This includes kitchen staff, such as chefs, cooks, and dishwashers, who are responsible for food preparation and maintaining kitchen cleanliness.
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