Synergy Suite

OCTOBER 28, 2024

From cooking techniques to customer service interactions, SOPs enhance quality, delineate routine tasks, streamline processes, and ultimately keep customers satisfied. Therefore, having restaurant checklists and detailed task instructions ensures you’re following the law while providing exceptional customer service.

Customer Service 52

Customer Service Front of House Back of House Training 52

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. What are back-of-house positions? If you’re interested in managerial roles, it’s a good idea to consider a master’s degree.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

OCTOBER 11, 2022

If you’re new to the hotel industry, opening a new property, or expanding your brand, this blog will help you understand all the key departments in a hotel and their responsibilities, as well as the various job positions in the hotel industry. Assistant hotel manager (or assistant front of house manager). Table of contents.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Synergy Suite

OCTOBER 14, 2024

“This recognition is a proud moment for SynergySuite and a reflection of our team’s hard work and commitment to helping restaurants succeed with innovative, back-of-house technology solutions,” said Eric Sailsbery, CFO of SynergySuite.

Back Office Operations 52

Back Office Operations Customer Service Scheduling Back of House 52

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. Of all the front of the house positions in a hotel, this is the most senior. The purpose of the role is to ensure that all guests receive high quality customer service. Hotel manager. Hotel receptionist. Hotel porter.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

7 Shifts

MARCH 16, 2022

In the restaurant industry, it can be difficult to maintain front- and back-of-house staff, as many will eventually move on to pursue new ventures such as school, travel, or alternate employment. Worse yet, some may leave simply because they do not feel valued or that there is no meaning attached to the work they do.

Scheduling 148

Scheduling Server Communication Sanitation 148

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Customer service in F&B : Skills for engaging with guests, taking orders accurately, and managing dining experiences.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Lithos POS

DECEMBER 19, 2023

He has duties in both the front-of-house and back-of-house operations. In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. They manage staff schedules, handle customer inquiries or concerns, and contribute to creating a welcoming atmosphere.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

Lithos POS

MARCH 27, 2023

In this blog, we are going to cover everything that you need to know about restaurant automation. In this blog, we are going to discuss What is restaurant automation? Back of house 1. Automating inventory makes sure your inventory is profitable and provides premium customer service.

POS Systems 52

POS Systems Blog Front of House Accounting 52

Lithos POS

SEPTEMBER 27, 2023

Streamlining Customer Management Managing customers is a crucial element in a restaurant business. To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. And CRM-integrated POS helps you with that.

POS Systems 69

POS Systems Accounting Front of House Server 69

SiteMinder

DECEMBER 7, 2023

That’s why we’ve created this blog: to point you in the right direction and let you know where you should be looking to find help and advice. They can be at times more dense and complex than a blog but the hotel industry can be the same, so tackling some of your business strategies with the help of an eBook is very effective.

Blog 59

Blog Travel and Tourism Events Download 59

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 78

Scheduling Front of House Training Customer Service 78

Synergy Suite

FEBRUARY 3, 2025

Heres a curated list of commonly used terms to help you navigate the culinary world: Back of the House The back of house (BOH) includes areas like the kitchen and dishwashing space, which are crucial for food preparation and cleaning. Not all restaurants have these, especially if they’re part of a franchise.

POS Systems 52

POS Systems Server Front of House Communication 52

Lithos POS

OCTOBER 20, 2022

In this blog, we are discussing: The reason behind the labor shortage The pandemic affect How important is an employee to a restaurant How the labor shortage could affect your restaurant Where are they and how to attract them Tips to attract laborers to your business How to solve the labor shortage issue by relying on technology.

Front of House 40

Front of House Back of House Server Blog 40

LimeTray

JANUARY 3, 2025

Whether in a small caf or a high-end restaurant, KOTs ensure that the customers order is accurately communicated to the kitchen, minimizing errors and maximizing efficiency. Server Identification: Providing the name of the server makes it easy to track who took the order, which is crucial for accountability and customer service.

POS Systems 52

POS Systems Communication Server Kitchen Operations 52

Synergy Suite

APRIL 18, 2024

Step up your customer service game and go above and beyond to make your customers welcome. Learn more about our custom back of house suite today! People often forget that food can be affected by different conditions and thus can taste different from experience to experience as a result.

Pricing 52

Pricing Portion Control Accounting Training 52

Synergy Suite

JANUARY 4, 2024

In the restaurant industry, where staff interaction and customer service play pivotal roles, managing turnover is particularly critical. 3 Ways Restaurant Back of House Helps Employee Retention The back of the house (BOH) is the heart of your restaurant operations. What Is Employee Turnover Rate?

Training 52

Training Scheduling Communication Demo 52

SiteMinder

OCTOBER 11, 2022

What level of customer service will you receive from the company? Hoteliers depend on this technology to run seamless front-of-house operations, including front desk management and back-of-house operations, such as reporting.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Read our article about Top Hotel Trends.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Read our article about Top Hotel Trends.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Synergy Suite

FEBRUARY 21, 2023

Integration with CRM systems allows you to track customer preferences, purchase history, and loyalty program information. This data can be used to provide personalized recommendations, targeted marketing campaigns, and enhanced customer service.

POS Systems 52

POS Systems Training Budgeting Reservations 52

Synergy Suite

APRIL 24, 2023

By reducing phone orders and manual entry, restaurant staff can focus more on food preparation and customer service. Additionally, online ordering systems enable restaurants to cater to a larger customer base, including busy individuals who prefer the convenience of ordering from their computers or mobile devices.

POS Systems 52

POS Systems Information Maintenance Pricing 52

Synergy Suite

NOVEMBER 30, 2023

Labor Costs Labor costs are a crucial part of direct costs as they pertain to the staff directly involved in food preparation and service. Front-of-House (FOH) Labor: FOH staff includes servers, bartenders, hosts/hostesses, and buspersons who interact directly with customers and provide service.

Portion Control 52

Portion Control Scheduling Pricing Training 52

Synergy Suite

DECEMBER 3, 2024

SynergySuite was honored with a Customer Service Award at the BRIX Brand Conference in October, underscoring its commitment to exceptional client support. In addition to this latest achievement: The company launched advanced machine learning features to help restaurants optimize inventory and ordering processes.

Back of House 52

Back of House Customer Service Scheduling Information 52