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NB: This is an article from iVvy Subscribe to our weekly newsletter and stay up to date Each term refers to different aspects of hotel operations. Housekeeping: Ensuring rooms are clean, well-maintained, and stocked with supplies. Read the full article at iVvy The post Whats Different Between Guest Service and Guest Experience?
While the spotlight often shines on the front-facing aspects of hospitality, there’s an unsung hero that can play a pivotal role in your hotel’s success: the hotel reservation team. NB: This is an article from Revinate Your hotel reservation team’s expertise extends far beyond just facilitating bookings.
In this article, we'll take a closer look at the critical work areas and features of hotel management software you need to know about. Reservation management: This feature allows you to manage all your reservations from a single dashboard. One way to make your job easier is to Implement hotel management software.
NB: This is an article from Actabl Subscribe to our weekly newsletter and stay up to date Believe it or not, meaningful and memorable interactions with your guests do not have to be in person. With Alice by Actabl, teams can schedule automated messages based on guest reservation status and arrival or departure date.
NB: This is an article from Bookboost , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date What they wanted three years ago is not the same as what they want today or what they will want tomorrow. As time passes and technology keeps evolving, we enter into a new era of guest expectations.
For instance, genAI has been cited as a tremendous tool for automating tasks such as scheduling housekeepers or juggling room reservation assignments. And the chances for the creation of an inaccurate pattern or model only grow as we start to expand the uses of AI into the territory of ‘agency’.
In this article, we’ll explore why AI messaging is becoming a must-have for hotels, how it enhances operational efficiency, and how it helps drive direct bookings while reducing reliance on OTA. From front-desk queries to housekeeping requests , response time lags can adversely affect guest satisfaction. Let me help!"
This article delves into hotel automation, how it benefits the hospitality sector, and the essential tasks worth automating. For example, a cloud PMS like Hotelogix can handle everything from booking management to billing and housekeeping coordination, all within a single platform. What Is Hotel Automation?
This article delves into hotel automation, how it benefits the hospitality sector, and the essential tasks worth automating. For example, a cloud PMS like Hotelogix can handle everything from booking management to billing and housekeeping coordination, all within a single platform. What Is Hotel Automation?
NB: This is an article from WebRezPro Subscribe to our weekly newsletter and stay up to date Data silos present a problem for your property for multiple reasons. Read the full article at WebRezPro The post 3 Ways to Break Down Data Silos at Your Hotel appeared first on Revenue Hub.
NB: This is an article from Cendyn , one of our Expert Partners. Robotically handle all new reservations. The application is designed to handle any and all aspects of completing a new reservation with upcoming CRS to PMS integrations that will also allow the AI to handle reservation modifications and cancellations.
NB: This is an article from WebRezPro Subscribe to our weekly newsletter and stay up to date Identify Your Audience Do you have a specific guest segment that’s more likely to book last minute? Read the full article at WebRezPro The post Avoid Empty Rooms: How to Attract and Manage Last Minute Bookings appeared first on Revenue Hub.
NB: This is an article from WebRezPro. Make sure packages and/or discounts are set up correctly in your reservation system and that front desk and housekeeping staff know about any special prep for package bookings. Read rest of the article from WebRezPro. Make It Unique.
NB: This is an article from Beonprice , one of our Expert Partners. Essentially, it is a formula used to calculate the time between a guest confirming a reservation at your hotel, and their arrival date. You just need to calculate the number of days between a guest making a reservation and their actual check-in date.
NB: This is an article from Hotelogix And with their demand quickly evolving, the complexity of delivering such experiences also increases. Offer personalized packages Give them different options to contact the hotel staff Let them decide when they need housekeeping 10+ guest service ideas to improve their experience.
The Front Desk Manager in a hotel is pivotal in orchestrating the first and lasting impressions of guests, managing the reception team to ensure a seamless check-in and checkout process, handling reservations and addressing guest inquiries and concerns – always with the utmost professionalism. reservations, housekeeping, maintenance, etc.),
(Article originally published on Hospitality Net here ) In the latest Thematic World Panel, we posed the question of how primary data extractions from the property management system (PMS) can be used for machine learning (ML) to the grow a hotel or heighten productivity.
NB: This is an article from Atomize , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date It’s not just about staying ahead of the curve – it’s about ensuring smooth and efficient operations that empower your staff to focus on what truly matters: delivering personalized services that enhance the guest experience.
The instant a reservation is booked, the guest experience begins! NB: This is an article from Actabl Subscribe to our weekly newsletter and stay up to date For instance, if pre-arrival communication reveals a guest will be arriving after an overnight international flight, arranging an early check-in can make all the difference.
NB: This is an article from Roomdex , one of our Expert Partners With hotel profitability becoming more of a challenge, upselling provides the potential to generate additional revenue from every booking. The original transaction covers the real estate and operational costs of the room reservation.
NB: This is an article from Demand Calendar The main reason is to dedicate more resources to finding more guests belonging to this segment to increase profitability. One reason is poorly defined segments which lead to confusion about which segment a reservation belongs to.
This article talks about all the common challenges in the hotel industry and their possible solutions. Every hotel requires quality staff on all fronts; be it administration, maintenance, kitchen, housekeeping, or frontdesk. Housekeeping issues Challenge Cleanliness is a basic requirement of every guest.
In this article we will look at what are hostels in more detail, how they work and the differences between hostels, Airbnb and hotels. Similarly, the best thing about hostels is that you can usually find a bed (oftentimes hostels even reserve some beds for walk-ins). Table of contents What is a hostel? How do hostels work?
In the not-so-distant past, hotel PMS were glorified booking engines, handling reservations and basic operations like housekeeping. Integration with housekeeping, maintenance, and other back-of-house systems ensures that information flows seamlessly across departments.
We have written several articles regarding hotels that are part of what we call ‘The Mille Club’. A pivot point for example here is that daily housekeeping with turndown service is a must. Have we offered dinner reservations or looked at other guest needs? Stay: Is daily housekeeping in sync with the guest’s schedule?
NB: This is an article from Maestro. This involves thinking beyond the scope of the guestroom, offering activities, dinner reservations, spa appointments and more. Read more articles from Maestro. Hoteliers want to empower their guests to do more than select a hotel room, they want to create a unified seamless booking journey.
In this article, we’ll explore more about consumer attitudes to travel post-pandemic and what that means for your property. Likewise, environmentally conscious guests will want the option to opt-out of daily housekeeping in properties where it is still the norm. How Do Travellers Feel About Inflation? Conclusion.
NB: This is an article from BEONx , one of our Expert Partners It enables property managers to establish a range of rates in line with the features and services that a guest is willing to pay for. At the other end of the scale, you could offer lower rates with the condition that reservations are non-refundable in the event of a cancellation.
NB: This is an article from IDeaS While the constant struggle to explain things like why a tile floor is shiny or why chocolate tastes great is enough to wear out even the most patient of parents, there’s power in that little one’s approach. Read more articles from IDeaS The post The “Why?” That’s the power of “Why?”—and
In this article, we will talk about how to effectively train hotel personnel to benefit their growth, your business and your customer satisfaction. It could be college students working at your front desk; sophisticated chefs and matre ds; busboys and valets, who can be school kids; and immigrants working in housekeeping and the kitchen.
NB: This is an article from Atomize , one of our Expert Partners But depending on your property, guest demographics and demand patterns in the market, stay restrictions can be a great way to boost your business. This lightens your team’s burden since stayover rooms require less housekeeping.
This article explores how hoteliers can leverage technology to offer seamless yet personalized experiences that leave guests eager to return. This article explores how to use technology as an enabler, not a replacement, to enhance guest experiences. The best hotels use technology to enhance guest experience, not replace human warmth.
Housekeeping and Rooms Manager: The fulfillment of upsell offers requires synchronization between a number of departments – but it is particularly heavily reliant on housekeeping. The algorithm takes into account historical trends, actual reservation data and then adds a buffer, just in case. It’s yours for the taking.
A Hotel Property Management System (PMS) is the central hub that keeps everything running smoothlyfrom tracking reservations to managing housekeeping and billing. You also need the right technology behind the scenes.
NB: This is an article from RateGain It is how hotels strategize for growth. Read more articles from RateGain The post The 3 Step Process to Unlocking the Power of Guest Data appeared first on Revenue Hub. Hotels have always run on watching for patterns among guest behaviors.
NB: This is an article from Stayntouch Friction is usually perceived as a negative experience, and too much friction can act as a ‘record scratch’ that takes the guest out of a buying move and can give them a bad impression of your brand overall.
This article will show you how ChatGPT can help hotels keep guests engaged , improve their experience, and increase revenue , all while reducing staff workload. Hotels worldwide use ChatGPT to: Talk to guests 24/7 – Whether it’s a booking question or a dinner reservation, AI answers instantly.
Stop With Daily Housekeeping. Stop With Daily Housekeeping Another tactic to overcome the labor crisis and reduce operational costs is to follow Hilton's steps and stop with your daily housekeeping. Instead, you can make your daily housekeeping optional. This article covered 5 tips for hotel operations management in 2022.
Insights into hotel management salary and requirements 21st August, 2024 In this article Different roles and their salaries What affects hotel management salaries Requirements to get hotel management roles Skills needed to succeed in hotel management With more than 1.3 Average salaries for housekeeping managers are typically $62,601 annually.
NB : This is an article from Infor Subscribe to our weekly newsletter and stay up to date The good news is that the outlook remains promising, with recent Expedia data revealing that almost half of people prioritize travel more now than they did pre-pandemic, and nearly 80% plan to embark on leisure travel into 2024.
These were largely male preserves, and primarily only the finer restaurants reserved small, private dining rooms for female clients,” writes Cynthia Brandimarte, formerly of the Texas Parks and Wildlife Department, in her Winterthur Portfolio essay, “ To Make the Whole World Homelike: Gender, Space, and America’s Tea Room Movement.”.
Generally, the core components in a PMS are: Central Reservation System - Holds all the information about your room inventory, dates, availability etcetera. Channel Management System - Synchronize reservation data between your PMS and external distribution channels. We hope that you found this article interesting.
From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.
NB: This is an article from Roomdex , one of our Expert Partners Investors own hotels explicitly to make the business value increase, often with a profitable sale as a targeted outcome. Take housekeeping for example. Read more articles from Roomdex The post Does Your Hotel Tech Stack Power Revenue or Just Efficiencies?
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