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Whats Different Between Guest Service and Guest Experience?

Revenue Hub

NB: This is an article from iVvy Subscribe to our weekly newsletter and stay up to date Each term refers to different aspects of hotel operations. Housekeeping: Ensuring rooms are clean, well-maintained, and stocked with supplies. Read the full article at iVvy The post Whats Different Between Guest Service and Guest Experience?

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Agentic AI: The Game-Changer for the Hotel Industry

Revenue Hub

NB: This is an article from HP AI Consulting Subscribe to our weekly newsletter and stay up to date Unlike traditional AI systems that require predefined rules and datasets, Agentic AI operates autonomously, making proactive decisions, adapting in real time, and continuously improving through learning.

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Key Work Areas and Features of Hotel Management Software Small Hotel Owners Need to Access

Hotelogix

In this article, we'll take a closer look at the critical work areas and features of hotel management software you need to know about. Housekeeping A clean and well-maintained room is essential for guest satisfaction. With hotel management software, you can manage your housekeeping operations more efficiently. 

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Boosting Customer Service Scores: Strategies for Hotel Operators

Revenue Hub

NB: This is an article from GuestEQ Subscribe to our weekly newsletter and stay up to date Here’s how these strategies can significantly uplift customer service scores. Whether it’s a housekeeping request or a maintenance issue, staff can address problems more efficiently.

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Not-so-Invisible Link Between Revenue Management and Operations

Revenue Hub

NB: This is an article from Optii Solutions In my experience, I’ve seen that collaboration between revenue and housekeeping managers can transform a hotel’s profitability. For example, if the Cost per Occupied Room (CPOR) is low due to housekeeping efficiencies, this translates to higher margins on each room.

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With Bed Bug Infestations Rising, Here’s a Quick Prevention Plan

Hotel Business

This article from Yahoo discusses the recent rise in bed bug infestations in hotels across the United States. The article suggests that the increase in travel post-pandemic has led to more bed bugs being introduced into hotels. There is a very high psychological and emotional impact that bed bugs have on your guests.

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A Five Year Hotel Financial Plan is Daunting But It’s All in Your Head

Revenue Hub

NB: This is an article from Hotel Financial Coach. On top of that you will need a housekeeping manager and a maintenance lead. Add to these the hourly positions using an hours per room occupied formula for the desk and housekeeping. Read rest of the article at Hotel Financial Coach.