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NB: This is an article from iVvy Subscribe to our weekly newsletter and stay up to date Each term refers to different aspects of hotel operations. Housekeeping: Ensuring rooms are clean, well-maintained, and stocked with supplies. Read the full article at iVvy The post Whats Different Between Guest Service and Guest Experience?
NB: This is an article from HP AI Consulting Subscribe to our weekly newsletter and stay up to date Unlike traditional AI systems that require predefined rules and datasets, Agentic AI operates autonomously, making proactive decisions, adapting in real time, and continuously improving through learning.
In this article, we'll take a closer look at the critical work areas and features of hotel management software you need to know about. Housekeeping A clean and well-maintained room is essential for guest satisfaction. With hotel management software, you can manage your housekeeping operations more efficiently.
NB: This is an article from GuestEQ Subscribe to our weekly newsletter and stay up to date Here’s how these strategies can significantly uplift customer service scores. Whether it’s a housekeeping request or a maintenance issue, staff can address problems more efficiently.
NB: This is an article from Optii Solutions In my experience, I’ve seen that collaboration between revenue and housekeeping managers can transform a hotel’s profitability. For example, if the Cost per Occupied Room (CPOR) is low due to housekeeping efficiencies, this translates to higher margins on each room.
This article from Yahoo discusses the recent rise in bed bug infestations in hotels across the United States. The article suggests that the increase in travel post-pandemic has led to more bed bugs being introduced into hotels. There is a very high psychological and emotional impact that bed bugs have on your guests.
NB: This is an article from Hotel Financial Coach. On top of that you will need a housekeeping manager and a maintenance lead. Add to these the hourly positions using an hours per room occupied formula for the desk and housekeeping. Read rest of the article at Hotel Financial Coach.
NB: This is an article from Catala Consulting Variable costs are those expenses that change with the number of occupied rooms. In this article, we will discuss what variable costs are, how they are calculated, and how they can be managed to increase profitability.
For instance, genAI has been cited as a tremendous tool for automating tasks such as scheduling housekeepers or juggling room reservation assignments. And the chances for the creation of an inaccurate pattern or model only grow as we start to expand the uses of AI into the territory of ‘agency’.
NB: This is an article from TrustYou The more prepared you and your staff are to handle guest complaints, the less likely a negative experience will damage your hotel’s reputation. Or perhaps there’s a maintenance issue in the room, such as a leaky faucet. What happens when you can’t meet their expectations?
This article from USA Today highlights the increased likelihood for bed bug complaints on your properties. Per this article from SFGate , the Daniel K. Your housekeeping and maintenance staff will likely bear the brunt of the responsibility in the immediate aftermath of encounters between bed bugs and guests.
The word “expenses” needs to be defined and refined for this article. NB: This is an article from Hotel Financial Coach. Even if it is the housekeeping staff receiving and recording the maintenance items and vice versa, you need someone independent to verify that what you are ultimately paying for is what has arrived at the hotel.
NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The Front Desk Manager is also responsible for scheduling, training and managing all logistics related to having the rooms ready for guests (i.e., reservations, housekeeping, maintenance, etc.),
This article delves into the hotel star rating system, how it operates, the criteria used for determining ratings, who rates the hotels, and helpful steps hoteliers can take to check and improve their hotel’s star rating. Hotels must demonstrate exact standards of cleanliness in rooms, bathrooms, common areas, and dining facilities.
This article delves into the hotel star rating system, how it operates, the criteria used for determining ratings, who rates the hotels, and helpful steps hoteliers can take to check and improve their hotel’s star rating. Hotels must demonstrate exact standards of cleanliness in rooms, bathrooms, common areas, and dining facilities.
NB: This is an article from Maestro. Messages from guests can be automatically flagged as maintenance or housekeeping concerns and escalated through internal communications to ensure leaky faucets are tightened and fresh towels are delivered on request. Read more articles from Maestro.
NB: This is an article from Travel Media Group These pieces of digital content come from sources such as YouTube, Instagram, TikTok, Linkedin, and many other platforms. Read more articles from Travel Media Group The post Top 5 Video Content Ideas For Your Hotel This Spring appeared first on Revenue Hub.
NB: This is an article from IDeaS With everything from smartphone apps to door locks to checking in on guest activity, operators have long had more data than they could ever hope to sort through efficiently, and the big data conversation in hospitality has been overwhelmed with noise or misdirected by the wrong information.
In the not-so-distant past, hotel PMS were glorified booking engines, handling reservations and basic operations like housekeeping. Integration with housekeeping, maintenance, and other back-of-house systems ensures that information flows seamlessly across departments.
This article talks about all the common challenges in the hotel industry and their possible solutions. Every hotel requires quality staff on all fronts; be it administration, maintenance, kitchen, housekeeping, or frontdesk. Housekeeping issues Challenge Cleanliness is a basic requirement of every guest.
NB: This is an article from Cloudbeds , one of our Expert Partners Our industry loves reporting on Occupancy, Average Daily Rate (ADR) and Revenue Per Available Room (RevPAR). Though prices and demand are at all-time highs, costs are through the roof — rising labor costs, supply costs, property maintenance costs, etc.
NB: This is an article from HotStats It is indisputable that revenue generation is a necessary variable for the health of any business, but it is in no way sufficient. Every dollar of revenue comes at a cost: labor, utilities, supplies, commissions, fees, maintenance, among many others. is anything but trivial.
This article explores how hoteliers can leverage technology to offer seamless yet personalized experiences that leave guests eager to return. This article explores how to use technology as an enabler, not a replacement, to enhance guest experiences. The best hotels use technology to enhance guest experience, not replace human warmth.
NB: This is an article from Cloudbeds , one of our Expert Partners. Operational tools – to ensure a seamless guest experience, all the behind-the-scenes operations like housekeeping and maintenance must run smoothly. Read more articles from Cloudbeds.
NB : This is an article from Infor Subscribe to our weekly newsletter and stay up to date The good news is that the outlook remains promising, with recent Expedia data revealing that almost half of people prioritize travel more now than they did pre-pandemic, and nearly 80% plan to embark on leisure travel into 2024.
NB: This is an article from Stayntouch Friction is usually perceived as a negative experience, and too much friction can act as a ‘record scratch’ that takes the guest out of a buying move and can give them a bad impression of your brand overall.
In this article, discover 12 game-changing tech tools transforming hotels into smart, guest-focused havens. Integrated communication platforms ensure everyone’s on the same page, from housekeeping to the front desk. Occupancy sensors : Save energy and plan housekeeping better. Your room knows you better than you do!
What it’s like to work in hotel operations management 3rd September, 2024 In this article What is hotel operation management? Managing such a hospitality venue involves a wide range of duties, from overseeing housekeeping and food service to guest relations and maintenance. What is hotel operation management?
In an article from Entomology Today , Zach DeVries, Ph.D., It works continuously 24/7 for two years, with no maintenance required, and it can be installed by your own housekeeping staff as easily as a fitted sheet. Left unaddressed, an infestation like that would deposit a large amount of this irritant in a guestroom.
Understanding inventory and supply chain management 8th July, 2024 In this article Managing stock and logistics plays a central role in the success of any business, especially in the hospitality industry. In this article, we’ll look at inventory and supply chain management in more depth, including some best practices, risks and challenges.
Housekeeping and Maintenance - Assign tasks to housekeepers and the maintenance team. It helps hoteliers manage reservation, housekeeping, and other administrative tasks. It has all the features needed to manage a hotel, from guest management to housekeeping management- related functionalities.
Insights into hotel management salary and requirements 21st August, 2024 In this article Different roles and their salaries What affects hotel management salaries Requirements to get hotel management roles Skills needed to succeed in hotel management With more than 1.3 Average salaries for housekeeping managers are typically $62,601 annually.
NB: This is an article from Roomdex , one of our Expert Partners Investors own hotels explicitly to make the business value increase, often with a profitable sale as a targeted outcome. When operations are stressed, there is a downstream impact on property maintenance, guest experience, reviews, and eventually revenue.
NB: This is an article from Xotels Is there anything more pressing on the minds of hoteliers, preventing them from having sleepless nights thinking about how to bring down their hotel`s cost and keep their business afloat? Keep reading our article on how to approach this multi-faceted issue. What is Cost Control in a Hotel?
This is just one of the many important things discussed in this article. As a hotel management company , we hope this article will help you with the basic concept of hotel management to explore different hotel positions and everything in between. Article Summary What Is Hotel Management All About, And Why Is It Important?
This is just one of the many important things discussed in this article. As a hotel management company , we hope this article will help you with the basic concept of hotel management to explore different hotel positions and everything in between. Article Summary What Is Hotel Management All About, And Why Is It Important?
This article looks at the biggest hotel tech trends that will change the game. Technologies like self-check-in/check-out in hotels , systems to manage housekeeping, and ways to control inventory make operations smoother letting staff focus on giving great service instead of getting stuck with paperwork. What is Hotel Technology?
Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles?
They look for cleanliness, safety and maintenance issues, ensuring all aspects of the hotel meet established standards. This includes evaluating the efficiency and friendliness of front desk operations, housekeeping, room service and other guest-facing departments.
23rd September, 2024 In this article What is a hotel management company? Typically, this fee covers a range of services, including overseeing day-to-day operations, staffing, marketing and maintenance. This can include everything from housekeeping supplies to food and beverage inventory.
Housekeeping . Software to manage guests preferences, requests, complaints, maintenance, housekeeping, internal communication and more… 10. Hopefully, this article helped to get your eyes on the right objectives to get your hotel operations back on track! Subscribe Now Latest Articles.
This article will give you an overview of the best hotel industry interview questions while also exploring the different questions you should be asking for different roles. Hotel housekeeping interview questions. Do you have any previous housekeeping experience? Table of contents. 10 common hotel interview questions.
20th September, 2024 In this article Importance of hotel asset management What does a hotel asset manager do? Traditionally, a hotel general manager focuses on day-to-day operations, such as guest services, housekeeping and food and beverage management. What is hotel asset management?
4th July, 2024 In this article The hospitality industry thrives on innovation and adaptability, so it’s no surprise that hospitality education also makes the most of technology. What do you study in an online hotel management degree? Students no longer need to be bound by traditional brick-and-mortar institutions, with around 7.5
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