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Housekeeping , front desk cash handling, and inventory mismanagement can all contribute to significant revenue leaks. This article will help you understand the major sources of pilferage in hotels and provide effective strategies to prevent theft. Monitor Housekeeping Activities Assign supervisors to inspect rooms post-cleaning.
NB: This is an article from Topline Revenue , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date This metric doesn’t just show you the cost of keeping a room filled – it gives you insight into how efficiently you’re running your operations. Consider offering tiered housekeeping services.
NB: This is an article from Otelier Subscribe to our weekly newsletter and stay up to date From owners and operators to general managers and housekeeping directors, teams across the entire company are now relying on data to make more informed decisions. And the types of data available are changing too.
NB: This is an article from iVvy Subscribe to our weekly newsletter and stay up to date Each term refers to different aspects of hotel operations. Housekeeping: Ensuring rooms are clean, well-maintained, and stocked with supplies. Read the full article at iVvy The post Whats Different Between Guest Service and Guest Experience?
NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Market conditions can change quickly, affecting a propertys performance in ways you didnt see coming and catching you unprepared. Spot trends early: Identify periods of unexpectedly high or low demand.
NB: This is an article from HP AI Consulting Subscribe to our weekly newsletter and stay up to date Unlike traditional AI systems that require predefined rules and datasets, Agentic AI operates autonomously, making proactive decisions, adapting in real time, and continuously improving through learning.
It is important for hotels to keep up with the latest housekeeping trends, as these will influence customer expectations. Furthermore, many of these trends have emerged because they provide ways to effectively manage a housekeeping team, boost efficiency and improve guest satisfaction.
In this article, we'll take a closer look at the critical work areas and features of hotel management software you need to know about. Housekeeping A clean and well-maintained room is essential for guest satisfaction. With hotel management software, you can manage your housekeeping operations more efficiently.
Housekeeping jobs are some of the most vital positions within any business in the hotel industry, but there is sometimes some confusion about what these jobs entail and the skills needed.
The housekeeping department in hotel businesses is one of the most important areas to focus on because it can directly impact customer satisfaction. In this article, you can learn about the impact housekeeping has on successful operations and access some helpful tips to optimize your housekeeping efforts.
NB: This is an article from Bookboost , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date What they wanted three years ago is not the same as what they want today or what they will want tomorrow. As time passes and technology keeps evolving, we enter into a new era of guest expectations.
NB: This is an article from GuestEQ Subscribe to our weekly newsletter and stay up to date Here’s how these strategies can significantly uplift customer service scores. Whether it’s a housekeeping request or a maintenance issue, staff can address problems more efficiently.
NB: This is an article from SiteMinder , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date CPOR can be influenced by a number of factors and can often be a representation of how effective your revenue management and marketing strategies are. What is cost per occupied room in housekeeping?
NB: This is an article from Actabl Subscribe to our weekly newsletter and stay up to date Believe it or not, meaningful and memorable interactions with your guests do not have to be in person. Once the housekeeping team has marked the room as inspected, the templated message will be sent, notifying the guest that it’s time to check in!
NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date Breaking down these silos is critical. Each department, be it the front desk, housekeeping, management, or kitchen, has distinct responsibilities and often different working hours and spaces.
This article from Yahoo discusses the recent rise in bed bug infestations in hotels across the United States. The article suggests that the increase in travel post-pandemic has led to more bed bugs being introduced into hotels. There is a very high psychological and emotional impact that bed bugs have on your guests.
Per this May article from CNN , analysts believe wages have grown because of the convergence of pent-up demand for travel with a reduced supply of workers, many of whom are wary about entering into what they view as an unstable or unhealthy work environment. Hotels have raised hourly wages by about 25% since Q2 of 2020.
NB: This is an article from Optii Solutions In my experience, I’ve seen that collaboration between revenue and housekeeping managers can transform a hotel’s profitability. For example, if the Cost per Occupied Room (CPOR) is low due to housekeeping efficiencies, this translates to higher margins on each room.
NB: This is an article from Catala Consulting Variable costs are those expenses that change with the number of occupied rooms. In this article, we will discuss what variable costs are, how they are calculated, and how they can be managed to increase profitability.
NB: This is an article from Operto Sourcing employees you can trust is expensive and time-consuming. For a deeper look into these two types of operating expenses, see our overview in the FAQ section at the bottom of this article.
So where are the servers, the hotel housekeepers, and prep cooks? The problem this article addresses is the trickle-down of the “great resignation.” A recent jobs report revealed 6.6 million jobs were created in the last year. It’s a jaw-dropping number and the opportunities for employment are endless.
NB: This is an article from Hotel Financial Coach. On top of that you will need a housekeeping manager and a maintenance lead. Add to these the hourly positions using an hours per room occupied formula for the desk and housekeeping. Read rest of the article at Hotel Financial Coach. Either way you need to same tools.
For instance, genAI has been cited as a tremendous tool for automating tasks such as scheduling housekeepers or juggling room reservation assignments. And the chances for the creation of an inaccurate pattern or model only grow as we start to expand the uses of AI into the territory of ‘agency’.
NB: This is an article from TrustYou The more prepared you and your staff are to handle guest complaints, the less likely a negative experience will damage your hotel’s reputation. Want to keep track of check-ins and check-outs, manage housekeeping tasks and offer mobile check-in to speed up the process?
NB: This is an article from WebRezPro Subscribe to our weekly newsletter and stay up to date Data silos present a problem for your property for multiple reasons. Read the full article at WebRezPro The post 3 Ways to Break Down Data Silos at Your Hotel appeared first on Revenue Hub.
This article from USA Today highlights the increased likelihood for bed bug complaints on your properties. Per this article from SFGate , the Daniel K. Your housekeeping and maintenance staff will likely bear the brunt of the responsibility in the immediate aftermath of encounters between bed bugs and guests.
In the past article, we discussed who should be in charge of the social media for your hotel. NB: This is an article from Cogwheel Marketing , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Now, it is time to make and execute a plan. This includes resources of both time and money.
NB: This is an article from McKinsey & Co. For 43 percent of hotels, housekeeping roles were singled out as being the most seriously understaffed. This article highlights the value of adopting a flexible and agile staffing model that aligns with dynamic demand. Read rest of the article at McKinsey & Co.
NB: This is an article from WebRezPro Subscribe to our weekly newsletter and stay up to date Identify Your Audience Do you have a specific guest segment that’s more likely to book last minute? Read the full article at WebRezPro The post Avoid Empty Rooms: How to Attract and Manage Last Minute Bookings appeared first on Revenue Hub.
NB: This is an article from Staah This includes your presence (or lack of) on distribution channels, your website through to your front desk, interactions with housekeeping, your amenities and even communications after a guest checks outs. Guest experience is not a single point of contact.
NB: This is an article from WebRezPro. A guest may stop one of your housekeeping or back-office employees with a request, even if it isn’t strictly their job. Read rest of the article at WebRezPro. A great guest experience is one where your guest enjoys their stay and, ideally, returns next year.
NB: This is an article from WebRezPro. Make sure packages and/or discounts are set up correctly in your reservation system and that front desk and housekeeping staff know about any special prep for package bookings. Read rest of the article from WebRezPro. Make It Unique.
NB: This is an article from Canary Technologies Subscribe to our weekly newsletter and stay up to date Historically, revenue management departments were the money-making experts, but today, you’ll need to deploy a multi-faceted approach across all departments to remain profitable.
NB: This is an article from berner+becker , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date It is not just about setting numbers but involves a systematic approach that requires both theoretical foundations and practical application. appeared first on Revenue Hub.
This article delves into hotel automation, how it benefits the hospitality sector, and the essential tasks worth automating. For example, a cloud PMS like Hotelogix can handle everything from booking management to billing and housekeeping coordination, all within a single platform. What Is Hotel Automation?
This article delves into hotel automation, how it benefits the hospitality sector, and the essential tasks worth automating. For example, a cloud PMS like Hotelogix can handle everything from booking management to billing and housekeeping coordination, all within a single platform. What Is Hotel Automation?
NB: This is an article from Revinate Your hotel reservation team’s expertise extends far beyond just facilitating bookings. By aligning efforts with departments such as Management, Housekeeping, Sales, Front Desk, and Marketing, you create a powerful synergy.
NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The Front Desk Manager is also responsible for scheduling, training and managing all logistics related to having the rooms ready for guests (i.e., reservations, housekeeping, maintenance, etc.),
NB: This is an article from Atomize , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date It’s not just about staying ahead of the curve – it’s about ensuring smooth and efficient operations that empower your staff to focus on what truly matters: delivering personalized services that enhance the guest experience.
The word “expenses” needs to be defined and refined for this article. NB: This is an article from Hotel Financial Coach. Even if it is the housekeeping staff receiving and recording the maintenance items and vice versa, you need someone independent to verify that what you are ultimately paying for is what has arrived at the hotel.
NB: This is an article from Travel Media Group. A guest review may critique cleanliness, housekeeping, or service. Read more articles from Travel Media Group. An unfortunate and inevitable outcome of an online hotel presence is receiving negative guest reviews. The post Bad Hotel Reviews: What Can You Do?
NB: This is an article from Actabl Subscribe to our weekly newsletter and stay up to date For instance, if pre-arrival communication reveals a guest will be arriving after an overnight international flight, arranging an early check-in can make all the difference. The instant a reservation is booked, the guest experience begins!
NB: This is an article from STR So, with rising inflation, record-high travel prices, flight disruptions and short-staffed hotels, why are people still traveling? To measure the awareness of short-staffed hotels, travelers’ attitudes about customer service levels and reduced housekeeping were examined. appeared first on Revenue Hub.
(Article originally published on Hospitality Net here ) In the latest Thematic World Panel, we posed the question of how primary data extractions from the property management system (PMS) can be used for machine learning (ML) to the grow a hotel or heighten productivity.
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