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In the hotel industry terms like “guestservice” and “guest experience” are often used interchangeably – but, there are distinct differences. NB: This is an article from iVvy Subscribe to our weekly newsletter and stay up to date Each term refers to different aspects of hotel operations.
Intelligent hotels are embracing AI-based communication tools at a breakneck pace, not only to wow technology-aware travelers but also to automate operations, increase revenue , and establish long-term guest loyalty. AI chatbots can engage them in real time, providing answers and guiding them toward direct reservations. Let me help!"
Studies show that hotels lose up to 20% of their annual revenue to chargebacks caused by guest disputes, unclear cancellation policies, and OTA-related miscommunication. In this article, we’ll uncover the main causes of hotel chargebacks and share practical, step-by-step strategies to prevent them. 3.
These platforms provide travelers with insights into the services, amenities, and experiences hotels offer, making them pivotal in the decision-making process for accommodations. They typically feature user-generated reviews, ratings, and photos, providing a comprehensive overview of future guests' expectations.
In today’s fast-paced world, SMS automation is revolutionizing how hotels interact with their guests, ensuring every interaction is seamless, timely, and meaningful. The most challenging part of creating a conversational message with a guest is knowing where to start. What do the messaging templates look like in action?
Introduction In today’s service-oriented world, exceptional guestservices are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guestservices?
NB: This is an article from Directful Subscribe to our weekly newsletter and stay up to date This guide examines the traditional aspects of SMS text marketing and the integration of AI technologies, a game-changer in the realm of personalized communication and guestservice optimization.
NB: This is an article from WebRezPro In more ways than one, your property management system (PMS) is at the heart of driving reservations—not just managing them. Analyzing this data empowers you to shape your marketing strategy and guestservice effectively. Who Are Your Guests and Why Do They Choose You?
NB: This is an article from Roomdex , one of our Expert Partners Entertaining these guest requests can actually represent the majority of the guest/hotel interaction for any stay. Special requests after the initial reservation or booking are common. Room location preference. Additional required amenities.
Improving guest experience is a top priority for every hotelier. NB: This is an article from Hotelogix And with their demand quickly evolving, the complexity of delivering such experiences also increases. Send out booking confirmation instantly A booking confirmation email informs guests that their reservation has been accepted.
NB: This is an article from Hotelogix However, it’s much more complicated than that, so understanding what GAC is and how to calculate Guest Acquisition Cost (GAC) correctly is crucial. By calculating GAC, your hotel can assess how much money you need to invest to generate a new booking or reservation.
Customer interaction is critical in deciding the guest experience in the hotel industry. NB: This is an article from innQuest It affects guestreservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there.
NB: This is an article from StayNTouch. This can include a hotel’s website, its social media platforms, phone or email reservations, metasearch engines, or OTAs. This article will examine how hotels can leverage distribution technology and strategies to drive bookings, access new markets, and increase profitability.
NB: This is an article from Shiji Subscribe to our weekly newsletter and stay up to date And, in the ever-evolving landscape of hotel technology, I can safely say, Property Management Systems are experiencing a renaissance, reasserting their pivotal role at the core of the hotel tech ecosystem.
A guest’s stay starts far before they step foot on the property. The instant a reservation is booked, the guest experience begins! This hands-on approach helps employees understand the nuances of guestservice and the importance of exceeding expectations.
This article is designed to provide hotel managers with proven strategies to boost their hotel’s occupancy and revenue, ensuring they remain a preferred choice for both leisure and business travelers. Focusing on what makes your hotel unique can turn a one-time guest into a loyal customer.
NB: This is an article from Revinate Subscribe to our weekly newsletter and stay up to date Continuing to work with poorly integrated systems has a cost. It results in fragmented, siloed data, which, in turn, negatively affects operational efficiency and your ability to delight your guests with personalized experiences.
In the hospitality industry, service isn’t just about function—it’s about feeling. The best hotels use technology to enhance guest experience, not replace human warmth. This article explores how hoteliers can leverage technology to offer seamless yet personalized experiences that leave guests eager to return.
In this article, we will delve into the key differences between products and services in the hospitality industry. By the end of this article, you will have a solid understanding of product/service differences and how these distinctions manifest themselves in various sectors, with a particular focus on the hospitality industry.
In the world before the Internet, the ramifications of disappointing a guest were more contained than they are in modern times. Central to attracting prospective and recurring guests is effectively motivating positive posts on social media and positive reviews on travel review sites.
The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey.
To be sure, train your staff to ensure they are correctly filling in PMS fields for each reservation, as this will improve the quality of your data. Hopefully, this article has answered some of the most important questions that you had about how to implement dynamic pricing at your property.
NB: This is an article from Agilysys. While revenue per available room (RevPAR) has been the most common metric to hotels in the past, today they are finding revenue per available guest (RevPAG) to be even more important. Read more articles from Agilysys. Subscribe to our weekly newsletter and stay up to date.
NB: This is an article from Agilysis While revenue per available room (RevPAR) has been the most common metric to hotels in the past, today they are finding revenue per available guest (RevPAG) to be even more important. billion in room revenue lost in 2020 and 2021.
NB: This is an article from Robert O’Halloran , Professor Director, School of Hospitality Leadership at East Carolina University A new hotel to some is just another place some travelers cannot afford to stay. Additionally, managers need a knowledge of their reservation information to manage pricing.
NB: This is an article from Infor Subscribe to our weekly newsletter and stay up to date The same can be said for the hospitality industry. Innovative features undoubtedly have the potential to elevate guest experiences to new heights. Get the fundamentals down, and the level of everything you do will rise.”
A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time.
The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey.
The following articles will guide your decision-making as you choose what pillowcases, mattress protectors, sheets, and duvet covers to purchase: Fitted Sheets vs. Flat Sheets What is a Thread Count? Cloth napkins will impress your guests while improving the perception of your restaurant. The colors are up to you!
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From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.
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25th September, 2024 In this article What Are the Top 10 Hotels in Abu Dhabi? High standards of service: working in a hotel here means adhering to high standards of service and quality. Bachelor in hospitality management Front desk and guestservices The first point of contact for guests is the front desk.
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