Revenue Hub

MAY 26, 2023

Improving guest experience is a top priority for every hotelier. NB: This is an article from Hotelogix And with their demand quickly evolving, the complexity of delivering such experiences also increases. Send out booking confirmation instantly A booking confirmation email informs guests that their reservation has been accepted.

Housekeeping 88

Housekeeping Reservations Communication Information 88

Revenue Hub

NOVEMBER 1, 2023

NB: This is an article from Hotelogix However, it’s much more complicated than that, so understanding what GAC is and how to calculate Guest Acquisition Cost (GAC) correctly is crucial. By calculating GAC, your hotel can assess how much money you need to invest to generate a new booking or reservation.

Article 95

Article Marketing Information Book 95

Revenue Hub

FEBRUARY 14, 2024

This article is designed to provide hotel managers with proven strategies to boost their hotel’s occupancy and revenue, ensuring they remain a preferred choice for both leisure and business travelers. Focusing on what makes your hotel unique can turn a one-time guest into a loyal customer.

Article 93

Article Pricing Book Guest Services 93

Hotelogix

DECEMBER 17, 2024

Studies show that hotels lose up to 20% of their annual revenue to chargebacks caused by guest disputes, unclear cancellation policies, and OTA-related miscommunication. In this article, we’ll uncover the main causes of hotel chargebacks and share practical, step-by-step strategies to prevent them.   3.

Document 100

Document Communication Book Reservations 100

Revenue Hub

MARCH 2, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. NB: This is an article from innQuest It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there.

Communication 83

Communication Reservations Article Customer Service 83

Revenue Hub

NOVEMBER 17, 2022

NB: This is an article from StayNTouch. This can include a hotel’s website, its social media platforms, phone or email reservations, metasearch engines, or OTAs. This article will examine how hotels can leverage distribution technology and strategies to drive bookings, access new markets, and increase profitability.

Book 81

Book Article Reservations Accounting 81

Les Roches

DECEMBER 30, 2023

In this article, we will delve­ into the key differe­nces betwee­n products and services in the hospitality industry. By the e­nd of this article, you will have a solid understanding of product/service differences and how these­ distinctions manifest themselve­s in various sectors, with a particular focus on the hospitality industry.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Revenue Hub

JUNE 27, 2024

A guest’s stay starts far before they step foot on the property. The instant a reservation is booked, the guest experience begins! This hands-on approach helps employees understand the nuances of guest service and the importance of exceeding expectations.

Workshop 86

Workshop Guest Satisfaction Housekeeping Article 86

Revenue Hub

JUNE 20, 2024

NB: This is an article from Revinate Subscribe to our weekly newsletter and stay up to date Continuing to work with poorly integrated systems has a cost. It results in fragmented, siloed data, which, in turn, negatively affects operational efficiency and your ability to delight your guests with personalized experiences.

Reservations 85

Reservations Special Events Communication Article 85

Revenue Hub

OCTOBER 2, 2023

In the world before the Internet, the ramifications of disappointing a guest were more contained than they are in modern times. Central to attracting prospective and recurring guests is effectively motivating positive posts on social media and positive reviews on travel review sites.

Reservations 88

Reservations Pricing Guest Satisfaction Article 88

Revenue Hub

MAY 17, 2024

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey.

Marketing 91

Marketing Travel and Tourism Book Communication 91

Revenue Hub

JULY 31, 2024

To be sure, train your staff to ensure they are correctly filling in PMS fields for each reservation, as this will improve the quality of your data. Hopefully, this article has answered some of the most important questions that you had about how to implement dynamic pricing at your property.

Pricing 89

Pricing Book Marketing Article 89

Revenue Hub

JULY 12, 2024

NB: This is an article from Infor Subscribe to our weekly newsletter and stay up to date The same can be said for the hospitality industry. Innovative features undoubtedly have the potential to elevate guest experiences to new heights. Get the fundamentals down, and the level of everything you do will rise.”

Guest Satisfaction 62

Guest Satisfaction Book Article Reservations 62

SiteMinder

OCTOBER 14, 2024

A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time.

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

Revenue Hub

OCTOBER 17, 2023

NB: This is an article from Robert O’Halloran , Professor Director, School of Hospitality Leadership at East Carolina University A new hotel to some is just another place some travelers cannot afford to stay. Additionally, managers need a knowledge of their reservation information to manage pricing.

Pricing 95

Pricing Marketing Training Book 95

Revenue Hub

OCTOBER 28, 2022

NB: This is an article from Agilysys. While revenue per available room (RevPAR) has been the most common metric to hotels in the past, today they are finding revenue per available guest (RevPAG) to be even more important. Read more articles from Agilysys. Subscribe to our weekly newsletter and stay up to date.

Special Events 75

Special Events Book Information Reservations 75

Revenue Hub

JUNE 27, 2023

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey.

Marketing 88

Marketing Book Travel and Tourism Communication 88

Revenue Hub

AUGUST 22, 2023

NB: This is an article from Agilysis While revenue per available room (RevPAR) has been the most common metric to hotels in the past, today they are finding revenue per available guest (RevPAG) to be even more important. billion in room revenue lost in 2020 and 2021.

Special Events 70

Special Events Book Information Reservations 70

Hotel Business

SEPTEMBER 5, 2023

The following articles will guide your decision-making as you choose what pillowcases, mattress protectors, sheets, and duvet covers to purchase: Fitted Sheets vs. Flat Sheets What is a Thread Count? Cloth napkins will impress your guests while improving the perception of your restaurant. The colors are up to you!

Article 59

Article Guest Services Reservations 59

Les Roches

AUGUST 21, 2024

Insights into hotel management salary and requirements 21st August, 2024 In this article Different roles and their salaries What affects hotel management salaries Requirements to get hotel management roles Skills needed to succeed in hotel management With more than 1.3

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

JULY 4, 2024

4th July, 2024 In this article The hospitality industry thrives on innovation and adaptability, so it’s no surprise that hospitality education also makes the most of technology. What do you study in an online hotel management degree? Students no longer need to be bound by traditional brick-and-mortar institutions, with around 7.5

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

Les Roches

JUNE 25, 2024

How to start a career in hotel reputation management 25th June, 2024 In this article In the digital age, a hotel’s reputation can make or break its success. With the rise of online review platforms and social media, guests have unprecedented power to shape perceptions of hotels through their feedback and reviews.

Guest Satisfaction 52

Guest Satisfaction Travel and Tourism Workshop Communication 52

Les Roches

SEPTEMBER 25, 2024

25th September, 2024 In this article What Are the Top 10 Hotels in Abu Dhabi? High standards of service: working in a hotel here means adhering to high standards of service and quality. Bachelor in hospitality management Front desk and guest services The first point of contact for guests is the front desk.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

Les Roches

AUGUST 4, 2024

Aiming for the top: Hotel manager salary and benefits 4th August, 2024 In this article What does a hotel manager do? What does it take to become a hotel manager?

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

Les Roches

AUGUST 2, 2024

The top hotels in Dubai to work in 2nd August, 2024 In this article What makes a hotel stand out? They also manage reservations and coordinate with other departments to improve customer experiences Concierge: provides personalized services to guests, such as making restaurant reservations, booking tours and arranging transportation.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Training Hospitality Management 52

Les Roches

SEPTEMBER 19, 2024

Let’s take a look at some of the essential functional and technical standards hotels uphold to maintain their competitive edge in the market, which include: Guest service : response times, greeting protocols, problem-resolution procedures and personalized service delivery.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

SiteMinder

DECEMBER 21, 2023

Hospitality communication and guest experience If someone asked what the number one priority was at your hotel, it’s very likely your answer would be something along the lines of ‘…providing great guest service’. The guests who stay at your hotel are not just a uniform line of paying customers.

Communication 59

Communication Information Presentation Front of House 59

Les Roches

JUNE 27, 2024

Finding Dubai tourism careers that inspire you 27th June, 2024 In this article Dubai, in the heart of the United Arab Emirates, is renowned for its innovation, towering skyscrapers, luxurious resorts, and vibrant cultural scene.

Travel and Tourism 52

Travel and Tourism Events Front Desk Operations Customer Service 52

Les Roches

JUNE 26, 2024

26th June, 2024 In this article In the fast-paced world of hospitality, the role of a hotel manager is vital. They are responsible for ensuring smooth operations and delivering outstanding guest experiences. In this article, we’ll look at the different options and provide practical insights to help you make an informed decision.

Guest Satisfaction 40

Guest Satisfaction Front Desk Operations Travel and Tourism Hospitality Management 40

Les Roches

JULY 5, 2024

Everything you need to know about resort development 5th July, 2024 In this article A key growth driver in global tourism, resort development substantially contributes to job creation, revenue generation and regional advancement. Forecasts indicate a positive annual growth rate of 4.7%

Travel and Tourism 52

Travel and Tourism Resort Management Regulatory Compliance Concierge 52

Les Roches

JULY 2, 2024

Exciting opportunities: hospitality careers in Dubai 2nd July, 2024 In this article Dubai, a city in the United Arab Emirates, is known for its towering skyscrapers, luxurious resorts, and a vibrant culture. It also stands as a global beacon of hospitality excellence.

Travel and Tourism 52

Travel and Tourism Concierge Catering Guest Satisfaction 52

Les Roches

SEPTEMBER 3, 2024

What it’s like to work in hotel operations management 3rd September, 2024 In this article What is hotel operation management? Core areas of hotel operations Depending on the hotel’s size, structure and service offerings, there are usually several different departments.

Travel and Tourism 52

Travel and Tourism Housekeeping Maintenance Guest Satisfaction 52

Les Roches

JANUARY 19, 2024

Hotel operations Operating a hotel involves meticulous coordination, starting from managing room reservations to supervising staff members. Many resources are available­ that offer insights and strategie­s to help you create e­ffective business plans Engage in conve­rsations with fellow entrepre­neurs.

Marketing 52

Marketing Accounting Book Procurement 52

Revenue Hub

MARCH 26, 2024

NB: This is an article from Flyr for Hospitality (formerly Pace Revenue) , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Case in point: 2.5 quintillion bytes of data are generated every single day. Plus, sharing your findings through clear and compelling visuals is easy.

Guest Satisfaction 62

Guest Satisfaction Procurement Information Article 62