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Whats Different Between Guest Service and Guest Experience?

Revenue Hub

In the hotel industry terms like “guest service” and “guest experience” are often used interchangeably – but, there are distinct differences. NB: This is an article from iVvy Subscribe to our weekly newsletter and stay up to date Each term refers to different aspects of hotel operations.

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AI Messaging in Hotels: The Future of Guest Service

Hotelogix

Intelligent hotels are embracing AI-based communication tools at a breakneck pace, not only to wow technology-aware travelers but also to automate operations, increase revenue , and establish long-term guest loyalty. AI chatbots can engage them in real time, providing answers and guiding them toward direct reservations. Let me help!"

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Hotel Chargebacks Explained: Fight Disputes & Save Revenue

Hotelogix

Studies show that hotels lose up to 20% of their annual revenue to chargebacks caused by guest disputes, unclear cancellation policies, and OTA-related miscommunication. In this article, we’ll uncover the main causes of hotel chargebacks and share practical, step-by-step strategies to prevent them.   3.

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Best Hotel Review Websites to Improve your Hotel Reputation

Hotelogix

These platforms provide travelers with insights into the services, amenities, and experiences hotels offer, making them pivotal in the decision-making process for accommodations.  They typically feature user-generated reviews, ratings, and photos, providing a comprehensive overview of future guests' expectations. 

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10 Ways to Use Automated Messaging in Your Hotel

Revenue Hub

In today’s fast-paced world, SMS automation is revolutionizing how hotels interact with their guests, ensuring every interaction is seamless, timely, and meaningful. The most challenging part of creating a conversational message with a guest is knowing where to start. What do the messaging templates look like in action?

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Exploring the world of guest services: from definitions to job descriptions

Les Roches

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

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The Ultimate Guide to Hotel SMS Marketing

Revenue Hub

NB: This is an article from Directful Subscribe to our weekly newsletter and stay up to date This guide examines the traditional aspects of SMS text marketing and the integration of AI technologies, a game-changer in the realm of personalized communication and guest service optimization.

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