Revenue Hub

MAY 26, 2023

Improving guest experience is a top priority for every hotelier. NB: This is an article from Hotelogix And with their demand quickly evolving, the complexity of delivering such experiences also increases. Send out booking confirmation instantly A booking confirmation email informs guests that their reservation has been accepted.

Reservations 98

Reservations Housekeeping Communication Information 98

Revenue Hub

FEBRUARY 21, 2024

One of the best ways to build customer loyalty is to adopt a guest-centric hotel strategy where guests feel that they are valued and treated exceptionally well, regardless of whether they’ve booked a standard room or an executive suite. This way, your guests will received a highly personalised and unforgettable experience.

Communication 109

Communication Customer Service Housekeeping Article 109

Hotelogix

FEBRUARY 28, 2025

In the hospitality industry, service isn’t just about function—it’s about feeling. The best hotels use technology to enhance guest experience, not replace human warmth. This article explores how hoteliers can leverage technology to offer seamless yet personalized experiences that leave guests eager to return.

Concierge 130

Concierge Guest Services Book Demo 130

Les Roches

DECEMBER 30, 2023

In this article, we will delve­ into the key differe­nces betwee­n products and services in the hospitality industry. By the e­nd of this article, you will have a solid understanding of product/service differences and how these­ distinctions manifest themselve­s in various sectors, with a particular focus on the hospitality industry.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Revenue Hub

FEBRUARY 27, 2023

NB: This is an article from Cloudbeds , one of our Expert Partners Our industry loves reporting on Occupancy, Average Daily Rate (ADR) and Revenue Per Available Room (RevPAR). Everything from additional guest services , to in-stay purchasing, happy hours at the bar, to a flash-sale local tour impacts this metric.

Article 97

Article Housekeeping Maintenance Information 97

Revenue Hub

NOVEMBER 21, 2022

In the post-pandemic world, hotels have had to quickly modernize their technology infrastructure to provide more digital and contactless options for guests, as well as operate efficiently with leaner teams. NB: This is an article from Cloudbeds , one of our Expert Partners. Read more articles from Cloudbeds.

Book 98

Book Communication Article Housekeeping 98

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. 3 Stars Hotel Rating System: More comfort, which includes decorated lobbies, room service, and potentially a fitness center. How to Improve a Hotel’s Star Ratings?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. 3 Stars Hotel Rating System: More comfort, which includes decorated lobbies, room service, and potentially a fitness center. How to Improve a Hotel’s Star Ratings?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Les Roches

JULY 3, 2024

From reception to management: Hotel careers in Dubai 3rd July, 2024 In this article Dubai, with its glittering skyline, opulent resorts and rich culture, is a destination of hospitality excellence on the global stage. In this article, we will explore the range of hotel company careers in Dubai, from reception to management.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

Les Roches

JULY 5, 2024

5th July, 2024 In this article The hotel and tourism industry is growing and is estimated to be worth more than $11,000 billion USD in 2029. Using data analysis and forecasting techniques to make strategic decisions that drive revenue growth Front office manager: overseeing the reception desk and guest services operations in a hotel.

Event Coordination 52

Event Coordination Training Housekeeping Front Desk Operations 52

Les Roches

AUGUST 21, 2024

Insights into hotel management salary and requirements 21st August, 2024 In this article Different roles and their salaries What affects hotel management salaries Requirements to get hotel management roles Skills needed to succeed in hotel management With more than 1.3 Average salaries for housekeeping managers are typically $62,601 annually.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Revenue Hub

MAY 18, 2023

Inflation, labour issues, and rising cost to meet the needs of an increasingly tech-savvy and sophisticated guest journey. Cost can always be reduced, but how does it impact your day-to-day operations, and how does this reflect on your guest experience? Keep reading our article on how to approach this multi-faceted issue.

Front Desk Operations 98

Front Desk Operations Cost Reduction Book Training 98

Hotelogix

JANUARY 2, 2025

As we look to 2025 and beyond, hotels are using cutting-edge tech to make guests happier, work smarter, and stay ahead in a market that keeps changing. This article looks at the biggest hotel tech trends that will change the game. This kind of customization makes guests happier and more likely to come back.

Training 100

Training Pricing Concierge Book 100

Les Roches

JULY 4, 2024

4th July, 2024 In this article The hospitality industry thrives on innovation and adaptability, so it’s no surprise that hospitality education also makes the most of technology. Students learn to optimize occupancy rates, improve guest satisfaction and ensure the seamless operation of hotels, resorts and other lodging establishments.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

Les Roches

JULY 9, 2024

While an associate degree or diploma may be sufficient for entry-level positions such as bartender, server or housekeeper, most hospitality employers prefer a bachelor’s degree for senior positions. How do I start a career in hotels? If you aspire to climb the ranks, you could aim for a job in hotel management.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

SiteMinder

OCTOBER 14, 2024

Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time. This not only enhances the guest experience but also reduces the workload for hotel staff by automating routine requests.

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

Les Roches

JULY 4, 2024

How long is an online hotel management course 4th July, 2024 In this article In recent years, online education has emerged as a flexible and convenient option for people looking to pursue their passion for hotel management while balancing other commitments. With the hotel industry growing by 3.7%

Housekeeping 52

Housekeeping Scheduling Travel and Tourism Training 52

Les Roches

SEPTEMBER 3, 2024

What it’s like to work in hotel operations management 3rd September, 2024 In this article What is hotel operation management? Managing such a hospitality venue involves a wide range of duties, from overseeing housekeeping and food service to guest relations and maintenance. What is hotel operation management?

Travel and Tourism 52

Travel and Tourism Housekeeping Maintenance Guest Satisfaction 52

Les Roches

SEPTEMBER 25, 2024

25th September, 2024 In this article What Are the Top 10 Hotels in Abu Dhabi? High standards of service: working in a hotel here means adhering to high standards of service and quality. Bachelor in hospitality management Front desk and guest services The first point of contact for guests is the front desk.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

Les Roches

JUNE 25, 2024

How to start a career in hotel reputation management 25th June, 2024 In this article In the digital age, a hotel’s reputation can make or break its success. With the rise of online review platforms and social media, guests have unprecedented power to shape perceptions of hotels through their feedback and reviews.

Guest Satisfaction 52

Guest Satisfaction Travel and Tourism Workshop Communication 52

Les Roches

SEPTEMBER 20, 2024

20th September, 2024 In this article Importance of hotel asset management What does a hotel asset manager do? Traditionally, a hotel general manager focuses on day-to-day operations, such as guest services, housekeeping and food and beverage management. What is hotel asset management?

Strategic Planning 52

Strategic Planning Guest Satisfaction Training Regulatory Compliance 52

Les Roches

SEPTEMBER 23, 2024

23rd September, 2024 In this article What is a hotel management company? They use their purchasing power to buy goods and services in bulk at lower costs, then charge the hotel a marked-up price for smaller quantities. This can include everything from housekeeping supplies to food and beverage inventory.

Budgeting 52

Budgeting Training Guest Satisfaction Housekeeping 52

Les Roches

OCTOBER 10, 2023

There are plenty of high-paying jobs you can aim for if you’re considering a hospitality career , from management roles to luxury services. In this article, we’ll go over the different high-paying career paths that you could take. We’ll look in more detail at some of these later in the article.

Travel and Tourism 52

Travel and Tourism Training Concierge Hospitality Management 52

Les Roches

AUGUST 4, 2024

Aiming for the top: Hotel manager salary and benefits 4th August, 2024 In this article What does a hotel manager do? What does it take to become a hotel manager?

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

Les Roches

JUNE 25, 2024

How to pick the right online hotel management course for your career 25th June, 2024 In this article In today’s competitive hospitality industry, staying ahead requires not just passion, but also expertise and proper education. The hotel industry accounts for more than 1.2

Travel and Tourism 52

Travel and Tourism Events Scheduling Guest Satisfaction 52

Les Roches

JUNE 24, 2024

Unique hospitality careers you might never have heard of 24th June, 2024 In this article The hospitality industry is full of familiar roles such as hotel managers, concierges and restaurant staff. This article aims to uncover some of the strangest careers in the hospitality sector.

Workshop 52

Workshop Concierge Travel and Tourism Hospitality Management 52

Les Roches

SEPTEMBER 19, 2024

Let’s take a look at some of the essential functional and technical standards hotels uphold to maintain their competitive edge in the market, which include: Guest service : response times, greeting protocols, problem-resolution procedures and personalized service delivery.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Les Roches

SEPTEMBER 16, 2024

Evaluating service quality Inspectors assess the effectiveness of and support provided by hotel staff. This includes evaluating the efficiency and friendliness of front desk operations, housekeeping, room service and other guest-facing departments.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

Revenue Hub

FEBRUARY 3, 2025

Hotels are inundated with data – reservations, guest profiles, marketing metrics, social media feedback, and more. NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date All the data can feel overwhelming, especially when scattered across multiple departments and systems.

Pricing 74

Pricing Reservations Guest Satisfaction Housekeeping 74