Revenue Hub

DECEMBER 11, 2024

Many hotels focus on communicating with guests before they arrive on their property, and what happens after they leave is often overlooked. A consistent guest experience means not disappearing after the stay but creating a personalised and not-spam-like connection with them. Are you satisfied with the breakfast options?

Communication 108

Communication Article Guest Satisfaction Book 108

Revenue Hub

MARCH 21, 2025

NB: This is an article from Chekin Subscribe to our weekly newsletter and stay up to date Whether youre managing a boutique hotel or a large resort, implementing the right tactics can significantly enhance your hotels performance. Automating this strategy can significantly increase your revenue per reservation.

Guest Satisfaction 69

Guest Satisfaction Book Article Pricing 69

Hotelogix

MARCH 21, 2025

Intelligent hotels are embracing AI-based communication tools at a breakneck pace, not only to wow technology-aware travelers but also to automate operations, increase revenue , and establish long-term guest loyalty. From front-desk queries to housekeeping requests , response time lags can adversely affect guest satisfaction.

Guest Services 100

Guest Services Guest Satisfaction Book Training 100

Revenue Hub

FEBRUARY 15, 2023

NB: This is an article from BEONx , one of our Expert Partners It enables property managers to establish a range of rates in line with the features and services that a guest is willing to pay for. That way, guests can decide if they value the option of cancelling a booking enough to pay a higher rate.

Guest Satisfaction 98

Guest Satisfaction Pricing Book Reservations 98

Revenue Hub

FEBRUARY 26, 2025

By meeting guests where they are and anticipating their needs, hotels can build stronger loyalty and capture more revenue from existing and new guests. Hyper-personalization goes beyond surface-level customization, such as addressing guests by name or noting their loyalty tier.

Guest Satisfaction 92

Guest Satisfaction Article Book Reservations 92

Hotelogix

SEPTEMBER 12, 2024

  This article explores what hotel review websites are, highlights some of the best platforms, discusses their benefits, and outlines how hotels can effectively manage bookings and gather positive feedback using tools like Hotelogix Reputation Management.

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

Revenue Hub

OCTOBER 28, 2024

NB: This is an article from Sabre Subscribe to our weekly newsletter and stay up to date With a growing trend towards experiences over physical gifts , this period is especially lucrative for businesses. Offering tickets to popular events or special access to local experiences creates immersive, memorable stays for your guests.

Strategic Planning 62

Strategic Planning Guest Satisfaction Presentation Article 62

Revenue Hub

JANUARY 27, 2025

For hotel revenue managers, a few persistent challenges can slow them down, preventing them from focusing on broader strategies that maximize revenue, profitability, and guest satisfaction. As a result, it becomes nearly impossible to get a complete picture of guest spending and behavior.

Reservations 69

Reservations Training Guest Satisfaction Information 69

Hotelogix

DECEMBER 17, 2024

Studies show that hotels lose up to 20% of their annual revenue to chargebacks caused by guest disputes, unclear cancellation policies, and OTA-related miscommunication. In this article, we’ll uncover the main causes of hotel chargebacks and share practical, step-by-step strategies to prevent them.

Document 100

Document Communication Book Reservations 100

Revenue Hub

JANUARY 8, 2025

NB: This is an article from Revenue Team by Franco Grasso , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The difference is understanding how to use available tools and analysis to stand out from the competition. Theres a big difference between profitable hotels and those that struggle.

Pricing 109

Pricing Marketing Book Download 109

Revenue Hub

JUNE 11, 2024

A positive first impression can lead to higher satisfaction rates, encouraging repeat visits and positive reviews. NB: This is an article at Catala Consulting Subscribe to our weekly newsletter and stay up to date Conversely, a negative experience at check-in can result in dissatisfied guests, leading to potential revenue losses.

Guest Satisfaction 109

Guest Satisfaction Training Article Information 109

Revenue Hub

FEBRUARY 6, 2024

By mitigating these friction points, hotels can not only elevate their online reservation experience for customers but also significantly enhance their bookings. Some potential guests will, of course, simply retry. Reducing friction in the hotel booking process is a critical strategy for increasing revenue and profitability.

Book 109

Book Reservations Article Guest Satisfaction 109

Revenue Hub

OCTOBER 18, 2023

Overbooking is a common problem in the hospitality industry, causing major issues for both – hoteliers and guests. NB: This is an article from innQuest Striking the perfect balance between fully booked rooms and avoiding overbooking can be a challenging task. However, when guests don’t cancel as expected, it can lead to overbooking.

Reservations 108

Reservations Guest Satisfaction Book Article 108

Revenue Hub

SEPTEMBER 19, 2023

NB: This is an article from Directful With the dominance of OTAs and branded properties, it can be tough for independent hotels to stand out and encourage guests to book direct. Read rest of the article at Directful The post How Can Independent Hotels Boost Direct Bookings?

Book 109

Book Guest Satisfaction Article Reservations 109

Revenue Hub

JUNE 18, 2024

The Front Desk Manager in a hotel is pivotal in orchestrating the first and lasting impressions of guests, managing the reception team to ensure a seamless check-in and checkout process, handling reservations and addressing guest inquiries and concerns – always with the utmost professionalism.

Guest Satisfaction 109

Guest Satisfaction Pricing Housekeeping Communication 109

Hotelogix

FEBRUARY 4, 2024

In this article, we'll take a closer look at the critical work areas and features of hotel management software you need to know about.   Reservation management: This feature allows you to manage all your reservations from a single dashboard. One way to make your job easier is to Implement hotel management software.

Housekeeping 147

Housekeeping Maintenance Reservations Accounting 147

Revenue Hub

JUNE 19, 2024

Generative AI is revolutionising the hospitality industry, offering hotels the power to enhance guest experiences and streamline operations. From boosting guest satisfaction to slashing costs, this technology is a game-changer. ChatGPT for generating insights and content recommendations.

Blog 109

Blog Article Guest Satisfaction Reservations 109

Revenue Hub

APRIL 24, 2023

NB: This is an article from Demand Calendar Of course, no specific percentage or amount represents the average revenue leak for the hotel industry, as it varies depending on factors like location, property size, and management efficiency. The front office manager and the reservations team manage reservations and prevent overbooking.

Reservations 98

Reservations Guest Satisfaction Pricing Article 98

Revenue Hub

APRIL 19, 2024

NB: This is an article from Tripleseat Subscribe to our weekly newsletter and stay up to date This technology’s primary goal is to centralize and streamline all customer data. Read the full article at Tripleseat The post CRM for Hotels: 6 Benefits to Unlock Group Sales Success appeared first on Revenue Hub.

Information 109

Information Guest Satisfaction Catering Document 109

Revenue Hub

JANUARY 22, 2024

Do you think improving guest communication is essential for creating a positive experience and ensuring guest satisfaction? In the world of hospitality, where impressions are everything, effective guest communication can be the difference between a one time visitor and a loyal patron.

Communication 109

Communication Guest Satisfaction Article Book 109

Revenue Hub

AUGUST 29, 2024

As hotels face growing competition and increasingly tech-savvy guests, the need for robust, future-proof hotel technology becomes critical, and the importance of adopting modern technology cannot be overstated. This data-driven approach not only improves guest satisfaction but also drives revenue growth.

Guest Satisfaction 109

Guest Satisfaction Housekeeping Article Reservations 109

Revenue Hub

SEPTEMBER 27, 2023

NB: This is an article from Bookboost This means the focus is mainly on short-term relations with guests, and once the transaction is done (the booking is made), the relationship ends. This approach promotes enticing offers, discounts, and special deals to attract guests and encourage them to make a reservation.

Marketing 109

Marketing Guest Satisfaction Reservations Book 109

Revenue Hub

MARCH 20, 2024

In today’s digital age, a hotel’s online presence is often the first point of contact for potential guests. A well-designed and user-friendly website can significantly impact a guest’s decision-making process when choosing accommodations. Ready to elevate your hotel’s online presence?

Book 109

Book Guest Satisfaction Reservations Article 109

Revenue Hub

OCTOBER 17, 2024

The focus tends to be on inbound calls — guests reaching out with specific needs. NB: This is an article from Revinate Subscribe to our weekly newsletter and stay up to date But what if your reservations team could proactively drive bookings and fill your rooms more consistently?

Reservations 104

Reservations Book Training Article 104

Revenue Hub

SEPTEMBER 5, 2023

NB: This is an article from BEONx , one of our Expert Partners Effective management of room inventory can make or break a hotel’s reputation and bottom line. From optimizing revenue to enhancing guest experiences, a well-structured inventory management strategy is essential.

Pricing 109

Pricing Reservations Training Article 109

Hotelogix

FEBRUARY 17, 2025

This article explores the top 10+ distribution channels , the biggest travel industry trends , and strategies to drive direct bookings while reducing OTA commission fees. This helps hotels reduce their dependency on OTAs and increase direct conversion rates while enhancing guest satisfaction.

Book 100

Book Pricing Marketing Accounting 100

Revenue Hub

SEPTEMBER 11, 2023

NB: This is an article from innQuest Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. It should provide real-time updates on room availability, reservations, and guest information.

Pricing 109

Pricing Guest Satisfaction Article Book 109

Revenue Hub

JUNE 7, 2023

NB: This is an article from Staah If you are a smart hotelier or any type of accommodation provider, you would not want to miss the chance of converting your website visitors from an OTA (or any other source) and bag the commission-free direct bookings. This ensures that guests have access to real-time data and can make informed decisions.

Book 98

Book Guest Satisfaction Pricing Reservations 98

Revenue Hub

FEBRUARY 21, 2024

They are not merely a tactic employed by online travel agents to foster additional bookings or transform casual browsers into confirmed guests. Implementing a Successful Voucher Strategy Implementing a successful voucher strategy necessitates the creation and maintenance of a Central Guest Profile.

Guest Satisfaction 109

Guest Satisfaction Maintenance Book Article 109

Revenue Hub

FEBRUARY 27, 2024

In today’s world, instant digital connectivity is the norm and SMS text marketing has risen to prominence as a key strategy in the hotel industry, pivotal for boosting guest engagement and satisfaction. Real-Time Feedback and Interaction: SMS marketing opens opportunities for immediate guest feedback and interaction.

Marketing 109

Marketing Communication Guest Services Strategic Planning 109

Revenue Hub

MAY 14, 2024

If you’re looking for avenues to amplify revenue and create a more loyal guest base, look towards fine-tuning your hotel’s direct booking strategy. The majority of these systems can be integrated into an existing hotel website to function primarily as its reservation processing system.

Book 107

Book Guest Satisfaction Reservations Communication 107

Revenue Hub

OCTOBER 26, 2023

The hospitality industry has consistently led the way in adapting to the ever-changing needs of travelers and guests. NB: This is an article from Cendyn , one of our Expert Partners One notable innovation that has recently gained substantial momentum is the “Buy Now, Pay Later” (BNPL) payment option.

Book 109

Book Reservations Budgeting Guest Satisfaction 109

Revenue Hub

JUNE 10, 2024

NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date A study involving over 7,000 participants across six countries found that choice deprivation (having too few options) is more commonly reported and harmful to satisfaction.

Article 109

Article Guest Satisfaction Book Pricing 109

Revenue Hub

SEPTEMBER 6, 2023

NB: This is an article from Staah Let’s explore the various types of online distribution that every hospitality industry should embrace to maintain their prominence in the eyes of potential guests. Streamlined Booking Engine An online booking engine is a pivotal element in closing the sale with potential guests.

Book 104

Book Guest Satisfaction Reservations Article 104

Hotelogix

FEBRUARY 28, 2025

But something is missing—your guests don’t feel personally connected. This article will show you how ChatGPT can help hotels keep guests engaged , improve their experience, and increase revenue , all while reducing staff workload. Now, what if I told you that a simple AI-powered system could change that?

Book 130

Book Guest Satisfaction Guest Retention Training 130

InnQuest

FEBRUARY 3, 2023

Even without COVID-19, profitability in the hotel industry is still a significant concern due to factors like: Increased dependence on web-based travel agencies The growth of tough competition Rising customer demands Sit tight, for you will learn some of the essentials for upselling in hotels in this article! What is Upselling?

Book 220

Book Reservations Communication Pricing 220

Revenue Hub

JUNE 27, 2024

A guest’s stay starts far before they step foot on the property. The instant a reservation is booked, the guest experience begins! Instead of waiting hours in the lobby, they’re welcomed into the comfort of their room – a simple act that speaks volumes about your commitment to guest satisfaction.

Workshop 108

Workshop Guest Satisfaction Housekeeping Training 108