Revenue Hub

JUNE 18, 2024

The Front Desk Manager in a hotel is pivotal in orchestrating the first and lasting impressions of guests, managing the reception team to ensure a seamless check-in and checkout process, handling reservations and addressing guest inquiries and concerns – always with the utmost professionalism.

Guest Satisfaction 103

Guest Satisfaction Pricing Housekeeping Communication 103

Revenue Hub

JUNE 11, 2024

A positive first impression can lead to higher satisfaction rates, encouraging repeat visits and positive reviews. NB: This is an article at Catala Consulting Subscribe to our weekly newsletter and stay up to date Conversely, a negative experience at check-in can result in dissatisfied guests, leading to potential revenue losses.

Guest Satisfaction 91

Guest Satisfaction Article Training Information 91

Revenue Hub

NOVEMBER 19, 2024

NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date These are some of the most common myths that keep hotels from harnessing the full power of their data. By breaking down silos, hotels can make more informed decisions that enhance guest satisfaction and drive revenue growth.

Guest Satisfaction 86

Guest Satisfaction Reservations Information Article 86

Revenue Hub

OCTOBER 18, 2023

Overbooking is a common problem in the hospitality industry, causing major issues for both – hoteliers and guests. NB: This is an article from innQuest Striking the perfect balance between fully booked rooms and avoiding overbooking can be a challenging task. However, when guests don’t cancel as expected, it can lead to overbooking.

Reservations 87

Reservations Guest Satisfaction Book Article 87

Revenue Hub

APRIL 24, 2023

NB: This is an article from Demand Calendar Of course, no specific percentage or amount represents the average revenue leak for the hotel industry, as it varies depending on factors like location, property size, and management efficiency. The front office manager and the reservations team manage reservations and prevent overbooking.

Reservations 87

Reservations Guest Satisfaction Pricing Article 87

Revenue Hub

SEPTEMBER 19, 2023

NB: This is an article from Directful With the dominance of OTAs and branded properties, it can be tough for independent hotels to stand out and encourage guests to book direct. Read rest of the article at Directful The post How Can Independent Hotels Boost Direct Bookings?

Book 91

Book Guest Satisfaction Article Reservations 91

Revenue Hub

JANUARY 22, 2024

Do you think improving guest communication is essential for creating a positive experience and ensuring guest satisfaction? In the world of hospitality, where impressions are everything, effective guest communication can be the difference between a one time visitor and a loyal patron.

Communication 91

Communication Guest Satisfaction Article Book 91

Revenue Hub

APRIL 19, 2024

NB: This is an article from Tripleseat Subscribe to our weekly newsletter and stay up to date This technology’s primary goal is to centralize and streamline all customer data. Read the full article at Tripleseat The post CRM for Hotels: 6 Benefits to Unlock Group Sales Success appeared first on Revenue Hub.

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Guest Satisfaction Information Catering Document 98

Revenue Hub

JUNE 19, 2024

Generative AI is revolutionising the hospitality industry, offering hotels the power to enhance guest experiences and streamline operations. From boosting guest satisfaction to slashing costs, this technology is a game-changer. ChatGPT for generating insights and content recommendations.

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Blog Article Guest Satisfaction Reservations 90

Revenue Hub

MARCH 20, 2024

In today’s digital age, a hotel’s online presence is often the first point of contact for potential guests. A well-designed and user-friendly website can significantly impact a guest’s decision-making process when choosing accommodations. Ready to elevate your hotel’s online presence?

Book 92

Book Guest Satisfaction Reservations Article 92

Revenue Hub

SEPTEMBER 11, 2023

NB: This is an article from innQuest Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. It should provide real-time updates on room availability, reservations, and guest information.

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Pricing Guest Satisfaction Article Book 101

Revenue Hub

AUGUST 29, 2024

As hotels face growing competition and increasingly tech-savvy guests, the need for robust, future-proof hotel technology becomes critical, and the importance of adopting modern technology cannot be overstated. This data-driven approach not only improves guest satisfaction but also drives revenue growth.

Guest Satisfaction 93

Guest Satisfaction Housekeeping Article Reservations 93

Revenue Hub

FEBRUARY 21, 2024

They are not merely a tactic employed by online travel agents to foster additional bookings or transform casual browsers into confirmed guests. Implementing a Successful Voucher Strategy Implementing a successful voucher strategy necessitates the creation and maintenance of a Central Guest Profile.

Guest Satisfaction 93

Guest Satisfaction Maintenance Book Article 93

Revenue Hub

OCTOBER 17, 2024

The focus tends to be on inbound calls — guests reaching out with specific needs. NB: This is an article from Revinate Subscribe to our weekly newsletter and stay up to date But what if your reservations team could proactively drive bookings and fill your rooms more consistently?

Reservations 92

Reservations Book Article Training 92

Revenue Hub

SEPTEMBER 5, 2023

NB: This is an article from BEONx , one of our Expert Partners Effective management of room inventory can make or break a hotel’s reputation and bottom line. From optimizing revenue to enhancing guest experiences, a well-structured inventory management strategy is essential.

Pricing 97

Pricing Reservations Training Article 97

InnQuest

FEBRUARY 3, 2023

Even without COVID-19, profitability in the hotel industry is still a significant concern due to factors like: Increased dependence on web-based travel agencies The growth of tough competition Rising customer demands Sit tight, for you will learn some of the essentials for upselling in hotels in this article! What is Upselling?

Book 220

Book Reservations Communication Pricing 220

Revenue Hub

FEBRUARY 27, 2024

In today’s world, instant digital connectivity is the norm and SMS text marketing has risen to prominence as a key strategy in the hotel industry, pivotal for boosting guest engagement and satisfaction. Real-Time Feedback and Interaction: SMS marketing opens opportunities for immediate guest feedback and interaction.

Marketing 89

Marketing Communication Guest Services Strategic Planning 89

Revenue Hub

SEPTEMBER 27, 2023

NB: This is an article from Bookboost This means the focus is mainly on short-term relations with guests, and once the transaction is done (the booking is made), the relationship ends. This approach promotes enticing offers, discounts, and special deals to attract guests and encourage them to make a reservation.

Marketing 90

Marketing Guest Satisfaction Reservations Book 90

Revenue Hub

DECEMBER 11, 2024

Many hotels focus on communicating with guests before they arrive on their property, and what happens after they leave is often overlooked. A consistent guest experience means not disappearing after the stay but creating a personalised and not-spam-like connection with them. Are you satisfied with the breakfast options?

Communication 82

Communication Article Guest Satisfaction Book 82

Revenue Hub

JUNE 10, 2024

NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date A study involving over 7,000 participants across six countries found that choice deprivation (having too few options) is more commonly reported and harmful to satisfaction.

Article 98

Article Guest Satisfaction Book Pricing 98

Revenue Hub

SEPTEMBER 6, 2023

NB: This is an article from Staah Let’s explore the various types of online distribution that every hospitality industry should embrace to maintain their prominence in the eyes of potential guests. Streamlined Booking Engine An online booking engine is a pivotal element in closing the sale with potential guests.

Book 92

Book Guest Satisfaction Reservations Article 92

Revenue Hub

JANUARY 18, 2024

NB: This is an article from Roomdex , one of our Expert Partners Entertaining these guest requests can actually represent the majority of the guest/hotel interaction for any stay. Special requests after the initial reservation or booking are common. Room location preference. Additional required amenities.

Reservations 94

Reservations Article Pricing Guest Services 94

Revenue Hub

JUNE 7, 2023

NB: This is an article from Staah If you are a smart hotelier or any type of accommodation provider, you would not want to miss the chance of converting your website visitors from an OTA (or any other source) and bag the commission-free direct bookings. This ensures that guests have access to real-time data and can make informed decisions.

Book 81

Book Guest Satisfaction Pricing Reservations 81

Hotelogix

DECEMBER 17, 2024

Studies show that hotels lose up to 20% of their annual revenue to chargebacks caused by guest disputes, unclear cancellation policies, and OTA-related miscommunication. In this article, we’ll uncover the main causes of hotel chargebacks and share practical, step-by-step strategies to prevent them.

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Document Communication Book Reservations 100

Revenue Hub

OCTOBER 26, 2023

The hospitality industry has consistently led the way in adapting to the ever-changing needs of travelers and guests. NB: This is an article from Cendyn , one of our Expert Partners One notable innovation that has recently gained substantial momentum is the “Buy Now, Pay Later” (BNPL) payment option.

Book 89

Book Reservations Budgeting Guest Satisfaction 89

Larry Mogelonsky

NOVEMBER 25, 2024

(Article originally written by Adam Mogelonsky for Hospitality Net ) We hear the word ‘personalization’ being thrown around a lot of hospitality these days. And rightfully so, as there’s a ton that hotels can and should be doing to enhance the guest experience. Dining preferences.

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Information Book Guest Satisfaction Events 130

Revenue Hub

JANUARY 27, 2023

NB: This is an article from Fuel Travel A full-featured hotel guest messaging solution makes it easy to communicate with future, current, and past guests. Guests expect to hear from you via email. Sending email messages to your guests is not only welcomed, but it’s also encouraged.

Marketing 83

Marketing Guest Satisfaction Article Property Management 83

Revenue Hub

MAY 14, 2024

If you’re looking for avenues to amplify revenue and create a more loyal guest base, look towards fine-tuning your hotel’s direct booking strategy. The majority of these systems can be integrated into an existing hotel website to function primarily as its reservation processing system.

Book 84

Book Guest Satisfaction Reservations Communication 84

Revenue Hub

SEPTEMBER 27, 2023

NB: This is an article from Roomdex , one of our Expert Partners With hotel profitability becoming more of a challenge, upselling provides the potential to generate additional revenue from every booking. The original transaction covers the real estate and operational costs of the room reservation.

Reservations 92

Reservations Guest Satisfaction Housekeeping Article 92

Revenue Hub

OCTOBER 28, 2024

NB: This is an article from Sabre Subscribe to our weekly newsletter and stay up to date With a growing trend towards experiences over physical gifts , this period is especially lucrative for businesses. Offering tickets to popular events or special access to local experiences creates immersive, memorable stays for your guests.

Strategic Planning 62

Strategic Planning Guest Satisfaction Presentation Article 62

Revenue Hub

OCTOBER 25, 2023

NB: This is an article from RateGain In the realm of hotel distribution and connectivity, two essential tools are often in the spotlight: GDS vs Channel Manager. GDS connects travel professionals, such as travel agents, with hotel inventory, facilitating real-time reservations. appeared first on Revenue Hub.

Book 95

Book Reservations Pricing Information 95

Revenue Hub

JUNE 27, 2024

A guest’s stay starts far before they step foot on the property. The instant a reservation is booked, the guest experience begins! Instead of waiting hours in the lobby, they’re welcomed into the comfort of their room – a simple act that speaks volumes about your commitment to guest satisfaction.

Workshop 86

Workshop Guest Satisfaction Housekeeping Article 86

Hotelogix

SEPTEMBER 5, 2024

Automation has revolutionized the hospitality industry by streamlining operations, enhancing guest experiences, and improving efficiency. This article delves into hotel automation, how it benefits the hospitality sector, and the essential tasks worth automating. What Is Hotel Automation? 

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Housekeeping Reservations Scheduling Book 100

Hotelogix

SEPTEMBER 5, 2024

Automation has revolutionized the hospitality industry by streamlining operations, enhancing guest experiences, and improving efficiency. This article delves into hotel automation, how it benefits the hospitality sector, and the essential tasks worth automating. What Is Hotel Automation? 

Housekeeping 100

Housekeeping Reservations Scheduling Book 100

Revenue Hub

FEBRUARY 16, 2023

Hotels have always run on watching for patterns among guest behaviors. NB: This is an article from RateGain It is how hotels strategize for growth. But with the rise of personalized guest journeys, the scale of data collection and analysis has reached new heights.  Wondering where to invest to maximize guest satisfaction?

Guest Satisfaction 94

Guest Satisfaction Article Housekeeping Information 94

Revenue Hub

OCTOBER 6, 2023

NB: This is an article from Revinate Ever since the introduction of online travel agencies (OTAs) in the ‘90s, hoteliers have struggled to achieve the optimal distribution mix between OTAs and hotel direct bookings. At the same time, you have more control over your guest data, helping you boost loyalty and lifetime value.

Book 102

Book Communication Guest Satisfaction Article 102

Revenue Hub

JULY 12, 2024

NB: This is an article from Infor Subscribe to our weekly newsletter and stay up to date The same can be said for the hospitality industry. Innovative features undoubtedly have the potential to elevate guest experiences to new heights. Deliver Personalized Experiences : Personalization is key to creating memorable guest experiences.

Guest Satisfaction 62

Guest Satisfaction Book Article Reservations 62