STAAH

MAY 7, 2024

Before you realize it, the upcoming peak season will be here, presenting an opportunity to maximize your hotel’s occupancy with satisfied guests. Ensuring guest satisfaction should be the cornerstone of your approach. In this regard, having a solid marketing mix in place is crucial.

Marketing 109

Marketing Guest Satisfaction Banquet Operations Book 109

Revenue Hub

OCTOBER 2, 2023

While many hotels focus on the pre-stay and in-stay phases of the guest journey, the post-stay phase is often overlooked. NB: This is an article from Bookboost Still, it presents powerful opportunities for building relationships and encouraging your guests to return. Why is the post-stay phase important for hotels?

Guest Satisfaction 109

Guest Satisfaction Communication Presentation Article 109

Revenue Hub

NOVEMBER 3, 2022

The importance of guest experience in the world of hospitality is rising at a high pace. NB: This is an article from GuestJoy. Your hotel has to provide a stay beyond the guest’s hopes. What do guests long for? This article will answer all your questions, but first things first. Increase guest satisfaction.

Guest Satisfaction 98

Guest Satisfaction Article Book Presentation 98

Hotelogix

JANUARY 19, 2025

” This not only reassures the upset guest but also signals to future visitors that your hotel is proactive and values guest satisfaction. By presenting this information clearly and engagingly, you not only answer their questions but also make your property the obvious choice. 

Marketing 100

Marketing Book Budgeting Blog 100

Revenue Hub

NOVEMBER 13, 2023

NB: This is an article from Global Asset Solutions This is no less true for budget season, although for many in the hotel sector, it can also come with a sense of foreboding. Read the full article at Global Asset Solutions The post Hotel Budgeting for Change (Part 1) appeared first on Revenue Hub.

Budgeting 104

Budgeting Guest Satisfaction Strategic Planning Presentation 104

Revenue Hub

APRIL 22, 2024

NB: This is an article from Shiji Subscribe to our weekly newsletter and stay up to date This move marks a significant expansion of Michelin’s influence from the gourmet dining scene to the broader hospitality industry. This indicates a complex relationship between luxury ratings and guest satisfaction.

Guest Satisfaction 109

Guest Satisfaction Article Presentation Pricing 109

Revenue Hub

OCTOBER 15, 2024

NB: This is an article from Altexsoft Subscribe to our weekly newsletter and stay up to date When searching for hotel rooms, parents with young children may very much prefer to not have a fireplace or a high floor view, while honeymooners may be willing to pay to have both a fireplace and a view.

Book 108

Book Pricing Article Guest Satisfaction 108

Revenue Hub

DECEMBER 1, 2023

NB: This is an article from APS (Above Property Services) Subscribe to our weekly newsletter and stay up to date In response to these challenges, the industry is turning towards innovative pricing strategies, with Attribute-Based Selling (ABS) (also known as Attribute-based Pricing) emerging as a notable trend.

Pricing 109

Pricing Guest Satisfaction Presentation Article 109

InnQuest

OCTOBER 17, 2023

Gaining insights into these types of guests can become a tool to empower hotels to offer personalized stays that leave enduring impressions. In this article, we will dive into seven distinctive categories of the hotel guest profile and explore their characteristics in detail, shedding light on what drives each group.

Guest Satisfaction 130

Guest Satisfaction Catering Concierge Presentation 130

Hotelogix

DECEMBER 17, 2024

Studies show that hotels lose up to 20% of their annual revenue to chargebacks caused by guest disputes, unclear cancellation policies, and OTA-related miscommunication. In this article, we’ll uncover the main causes of hotel chargebacks and share practical, step-by-step strategies to prevent them.

Document 100

Document Communication Book Reservations 100

Revenue Hub

DECEMBER 4, 2023

NB: This is an article from IDeaS While a hotel’s sales team is often incentivized to grow occupancy above all else, revenue managers understand the need to look beyond guestrooms to ancillary services in their quest to maximize revenue. More transparency is good for data analytics, and the incentives exist to embrace it.

Guest Satisfaction 109

Guest Satisfaction Information Book Article 109

Revenue Hub

DECEMBER 11, 2023

It is necessary to shift towards guest-centric strategies catering to guests’ nuanced needs and preferences. A guest-centric approach is the only viable pathway to grow revenue and profits in a landscape where traditional revenue enhancement avenues have been fully explored and maximized.

Guest Satisfaction 109

Guest Satisfaction Article Blog Catering 109

Revenue Hub

MARCH 21, 2024

NB: This is an article from Deloitte Subscribe to our weekly newsletter and stay up to date Shift in corporate travel patterns Since the pandemic, there has been a shift in attitudes towards corporate travel and hybrid working patterns. The consumer is shaping AI and vice versa, and it is up to hoteliers to adapt.

Guest Satisfaction 109

Guest Satisfaction Article Presentation Book 109

Revenue Hub

APRIL 4, 2024

NB: This is an article from Flyr (formerly Pace Revenue) , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date In 2024, innovation seems to be waiting around every corner, and no industry is exempt from its influence and subsequent transformation.

Book 108

Book Customer Service Guest Satisfaction Pricing 108

Revenue Hub

NOVEMBER 9, 2023

NB: This is an article from Topline Revenue , one of our Expert Partners Yet, group bookings present a unique challenge. Step 4: Deliver Exceptional Guest Experiences The final step is often overlooked but can make a substantial difference in guest satisfaction and future bookings. Happy booking!

Book 109

Book Pricing Guest Satisfaction Article 109

Revenue Hub

JUNE 5, 2023

NB: This is an article from innQuest This blog presents key factors involved in creating a compelling hotel brand identity that will help you resonate with your target audience and set you apart from the competition. Leverage social media platforms, email newsletters and online advertising to connect with potential and existing guests.

Guest Satisfaction 98

Guest Satisfaction Article Blog Presentation 98

Revenue Hub

APRIL 16, 2024

Effective data management in hospitality transcends mere collection; it requires transforming unstructured guest data into structured, actionable insights. By identifying trends and understanding guest needs more clearly, hotels can make informed decisions that align with their strategic objectives and enhance guest satisfaction.

Information 108

Information Article Book Guest Satisfaction 108

Revenue Hub

AUGUST 29, 2023

NB: This is an article from Userguest , one of our Expert Partners Savvy hoteliers are tapping into the power of upselling and cross-selling techniques to unlock additional revenue streams and enhance the guest experience. Guests are more likely to opt for these packages when they see the added value and convenience.

Communication 93

Communication Book Article Reservations 93

Revenue Hub

DECEMBER 6, 2022

When figuring out the best way to build or boost your guest satisfaction in your hotel, following your guests on an emotional level is a crucial step. NB: This is an article from GuestJoy. Read rest of the article at GuestJoy. Draw a simple picture of your user. Give them a name.

Guest Satisfaction 96

Guest Satisfaction Article Presentation Book 96

Revenue Hub

JANUARY 25, 2024

NB: This is an article from Shiji Group Global Review Trends The report analysed over 9,500 hotels worldwide, encompassing over 3 million reviews and 9.5 Key Takeaways Critical Role of Online Reputation Management: The data presented highlights the significant impact of online reputation on a hotel’s profitability. million mentions.

Pricing 106

Pricing Guest Satisfaction Article Marketing 106

InnQuest

FEBRUARY 3, 2023

Even without COVID-19, profitability in the hotel industry is still a significant concern due to factors like: Increased dependence on web-based travel agencies The growth of tough competition Rising customer demands Sit tight, for you will learn some of the essentials for upselling in hotels in this article! What is Upselling?

Book 220

Book Reservations Communication Pricing 220

Revenue Hub

AUGUST 28, 2024

NB: This is an article from Infor Subscribe to our weekly newsletter and stay up to date Black Friday, the Friday following Thanksgiving in the U.S., Convergence This heightened January planning activity presents a golden opportunity for event professionals. signals the unofficial start of the Holiday shopping season.

Events 103

Events Scheduling Catering Book 103

Revenue Hub

NOVEMBER 9, 2022

NB: This is an article from Revinate. To convince guests to purchase offers that will enhance their experience, your upsells have to be tailored to their preferences. This means that after their stay, guests should come away feeling satisfied and impressed by their experience at your property. Upsells and the guest journey.

Book 96

Book Guest Satisfaction Presentation Article 96

Revenue Hub

JANUARY 11, 2024

NB: This is an article from Userguest , one of our Expert Partners As we step into 2024, several key trends are set to redefine the landscape of hotels and accommodations. These findings were presented in Hilton’s third-annual trends report, titled “What Millennials, Gen Z, Gen X, and Baby Boomers Tell Us About Travel in the Year Ahead.”

Guest Satisfaction 106

Guest Satisfaction Pricing Guest Retention Marketing 106

Revenue Hub

FEBRUARY 16, 2023

Hotels have always run on watching for patterns among guest behaviors. NB: This is an article from RateGain It is how hotels strategize for growth. But with the rise of personalized guest journeys, the scale of data collection and analysis has reached new heights.  Wondering where to invest to maximize guest satisfaction?

Guest Satisfaction 98

Guest Satisfaction Article Housekeeping Information 98

Revenue Hub

JANUARY 18, 2024

NB: This is an article from Roomdex , one of our Expert Partners Entertaining these guest requests can actually represent the majority of the guest/hotel interaction for any stay. But while hotels may be cognizant that guests deserve the best possible service at all times, it is sometimes easier said than done.

Reservations 109

Reservations Article Pricing Guest Services 109

Revenue Hub

JULY 12, 2024

NB: This is an article from Infor Subscribe to our weekly newsletter and stay up to date The same can be said for the hospitality industry. Innovative features undoubtedly have the potential to elevate guest experiences to new heights. Globally, 32% of all guests would abandon a beloved hotel after a single bad experience.

Guest Satisfaction 62

Guest Satisfaction Book Article Reservations 62

Revenue Hub

JULY 24, 2023

NB: This is an article from Demand Calendar Factors such as the destination’s appeal for tourism, business events, cultural festivals, and other attractions are the primary drivers of the demand for overnight stays. The hotel will optimize revenue and enhance the guest experience by focusing on specific target groups.

Maintenance 98

Maintenance Travel and Tourism Special Events Pricing 98

Revenue Hub

NOVEMBER 24, 2022

NB: This is an article from The Hotels Network , one of our Expert Partners. In our recent article, you can discover other tactics to help you fight disparities , such as automatically matching the lower price if in fact your rate is being undercut. Make sure users know why guests love your property.

Pricing 97

Pricing Book Article Communication 97

Hotelogix

SEPTEMBER 13, 2024

This article delves into the hotel star rating system, how it operates, the criteria used for determining ratings, who rates the hotels, and helpful steps hoteliers can take to check and improve their hotel’s star rating. The software also provides valuable insights into guest preferences and operational performance.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

This article delves into the hotel star rating system, how it operates, the criteria used for determining ratings, who rates the hotels, and helpful steps hoteliers can take to check and improve their hotel’s star rating. The software also provides valuable insights into guest preferences and operational performance.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Revenue Hub

APRIL 17, 2024

Rapidly advancing technology and ever evolving guest expectations have given rise to the opportunity for substantial transformation in roles traditionally siloed into the areas of marketing and revenue management. A holistic view of the guest enables the team to create custom pricing strategies as well as tailored services and experiences.

Marketing 108

Marketing Information Budgeting Reservations 108

Revenue Hub

MARCH 21, 2023

Many revenue managers must present an updated forecast for the entire year or for rolling 12 months to the top management. NB: This is an article from Demand Calendar The forecast is an early warning trend, so management can take action ahead of time to mitigate risks and prevent deviations from current plans.

Pricing 88

Pricing Events Communication Guest Satisfaction 88

Revenue Hub

MARCH 7, 2024

Studies show that: Data-driven decisions can have a 25% increase in guest satisfaction scores and a 15% increase in RevPAR. While rewarding, this transformative path can present a couple of challenges you need to navigate efficiently to guarantee success. And you, as a hotel executive, possess the power to change the game.

Information 107

Information Pricing Article Guest Satisfaction 107

Revenue Hub

DECEMBER 8, 2023

Moreover, these advancements will not only redefine the guest experience but also push the boundaries of what is possible in the sector. By utilizing a comprehensive PMS, hoteliers can automate processes, reduce manual errors, and improve staff productivity, ultimately leading to better guest satisfaction and increased revenue.

Travel and Tourism 109

Travel and Tourism Procurement Maintenance Information 109

Les Roches

SEPTEMBER 16, 2024

They serve as impartial evaluators and help hotels boost guest experiences and drive industry growth, benefiting all stakeholders. This growth presents a multitude of opportunities, not only for hotels themselves but also for individuals seeking a rewarding career as hotel inspectors. trillion in 2023.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

Les Roches

JULY 3, 2024

From reception to management: Hotel careers in Dubai 3rd July, 2024 In this article Dubai, with its glittering skyline, opulent resorts and rich culture, is a destination of hospitality excellence on the global stage. In this article, we will explore the range of hotel company careers in Dubai, from reception to management.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52