eZee Absolute

JANUARY 16, 2024

But with countless articles out there, it can be overwhelming to know where to start. From staff shortage to housekeeping issues, from staying competitive to operational issues, this blog explores all and discusses effective ways to solve them. The more satisfied your guests are, the more successful your business is.

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Blog Guest Satisfaction Pricing Marketing 102

Hotelogix

SEPTEMBER 5, 2024

Automation has revolutionized the hospitality industry by streamlining operations, enhancing guest experiences, and improving efficiency. This article delves into hotel automation, how it benefits the hospitality sector, and the essential tasks worth automating. Improved Guest Experience Guests today expect fast, reliable service.

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Housekeeping Reservations Scheduling Book 100

Hotelogix

SEPTEMBER 5, 2024

Automation has revolutionized the hospitality industry by streamlining operations, enhancing guest experiences, and improving efficiency. This article delves into hotel automation, how it benefits the hospitality sector, and the essential tasks worth automating. Improved Guest Experience Guests today expect fast, reliable service.

Housekeeping 100

Housekeeping Reservations Scheduling Book 100

Revenue Hub

JUNE 27, 2024

The instant a reservation is booked, the guest experience begins! NB: This is an article from Actabl Subscribe to our weekly newsletter and stay up to date For instance, if pre-arrival communication reveals a guest will be arriving after an overnight international flight, arranging an early check-in can make all the difference.

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Workshop Guest Satisfaction Housekeeping Article 86

Hotel Business

NOVEMBER 21, 2023

A British couple recently died in their hotel rooms at a resort in Egypt due to the misapplication of a pesticide spray in an adjoining room, as reported in this article from CNN. Your prevention plan should include informal inspections performed by your housekeeping staff during every room turnover. Click here to learn more.

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Guest Satisfaction Housekeeping Presentation Article 80

Revenue Hub

FEBRUARY 16, 2023

Hotels have always run on watching for patterns among guest behaviors. NB: This is an article from RateGain It is how hotels strategize for growth. But with the rise of personalized guest journeys, the scale of data collection and analysis has reached new heights.  Wondering where to invest to maximize guest satisfaction?

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Guest Satisfaction Article Housekeeping Information 94

Revenue Hub

AUGUST 1, 2023

If addressing guest feedback keeps you up at night, why not get inspiration from some of the best? NB: This is an article from TrustYou It’s no longer a matter of debate – in the world of hospitality, guest reviews have a signficant impact on a hotel’s reputation and future bookings.

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Guest Satisfaction Housekeeping Article Blog 70

Revenue Hub

SEPTEMBER 27, 2023

NB: This is an article from Roomdex , one of our Expert Partners With hotel profitability becoming more of a challenge, upselling provides the potential to generate additional revenue from every booking. Guests often pay a premium to have more flexibility with their arrival and departure times.

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Reservations Guest Satisfaction Housekeeping Article 92

Hotelogix

SEPTEMBER 13, 2024

Hotel Reputation Management System Hotelogix provides a powerful hotel reputation management system that enables hotels to collect guest feedback and monitor their online presence effectively. Its cloud-based PMS allows for unified hotel operations management, from booking and guest management to billing and housekeeping.

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Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Hotel Reputation Management System Hotelogix provides a powerful hotel reputation management system that enables hotels to collect guest feedback and monitor their online presence effectively. Its cloud-based PMS allows for unified hotel operations management, from booking and guest management to billing and housekeeping.

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Maintenance Travel and Tourism Customer Service Concierge 100

Les Roches

AUGUST 21, 2024

Insights into hotel management salary and requirements 21st August, 2024 In this article Different roles and their salaries What affects hotel management salaries Requirements to get hotel management roles Skills needed to succeed in hotel management With more than 1.3 Average salaries for front office managers are around $55,182 per year.

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Guest Satisfaction Housekeeping Budgeting Events 52

Revenue Hub

MARCH 15, 2023

One of the main goals for professionals in the hospitality industry is to meet and exceed guest expectations. Optional housekeeping. According to a Best Western survey, over 70% of customers prefer skipping daily housekeeping. SMS instead of email.

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Housekeeping Guest Satisfaction Communication Article 77

Revenue Hub

MAY 18, 2023

NB: This is an article from Roomdex , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Before we predict it, let’s talk about hotel employees. You have the on the ground staff, i.e., everyone working in the Front Office, Housekeeping etc. Hotel staff can typically be divided in two.

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Pricing Guest Satisfaction Article Housekeeping 88

Les Roches

JULY 3, 2024

From reception to management: Hotel careers in Dubai 3rd July, 2024 In this article Dubai, with its glittering skyline, opulent resorts and rich culture, is a destination of hospitality excellence on the global stage. In this article, we will explore the range of hotel company careers in Dubai, from reception to management.

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Housekeeping Guest Satisfaction Front Desk Operations Events 52

Hotel Business

SEPTEMBER 23, 2024

The importance of an incident follow-up Guests expect their opinions and issues to be heard and addressed, now more than ever with the prevalence of online reviews. Most importantly, guests need to feel safe and be able to rely on the hotel staff during an emergency. At best, it’s an annoying interruption to your day.

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Communication Guest Satisfaction Concierge Housekeeping 64

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

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Concierge Guest Satisfaction Housekeeping Server 52

Revenue Hub

DECEMBER 8, 2023

Moreover, these advancements will not only redefine the guest experience but also push the boundaries of what is possible in the sector. Thankfully, hospitality innovations have been shown to reduce weekly hours for front desk and housekeeping staff by up to 18%. Over 80% of hotels reported staffing shortages in Q2 2023.

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Travel and Tourism Procurement Maintenance Information 96

Les Roches

SEPTEMBER 3, 2024

What it’s like to work in hotel operations management 3rd September, 2024 In this article What is hotel operation management? Managing such a hospitality venue involves a wide range of duties, from overseeing housekeeping and food service to guest relations and maintenance. What is hotel operation management?

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Travel and Tourism Housekeeping Maintenance Guest Satisfaction 52

Les Roches

JULY 9, 2024

While an associate degree or diploma may be sufficient for entry-level positions such as bartender, server or housekeeper, most hospitality employers prefer a bachelor’s degree for senior positions. How do I start a career in hotels?

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Revenue Hub

MAY 18, 2023

Inflation, labour issues, and rising cost to meet the needs of an increasingly tech-savvy and sophisticated guest journey. Cost can always be reduced, but how does it impact your day-to-day operations, and how does this reflect on your guest experience? Keep reading our article on how to approach this multi-faceted issue.

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Front Desk Operations Cost Reduction Book Training 80

Les Roches

SEPTEMBER 19, 2024

The significance of quality assurance standards Quality control in the hotel and hospitality industry is imperative for maintaining consistent service, a positive brand reputation, guest satisfaction and profitability. There are numerous benefits to this approach.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Les Roches

JULY 4, 2024

4th July, 2024 In this article The hospitality industry thrives on innovation and adaptability, so it’s no surprise that hospitality education also makes the most of technology. Students learn to optimize occupancy rates, improve guest satisfaction and ensure the seamless operation of hotels, resorts and other lodging establishments.

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Travel and Tourism Guest Satisfaction Events Guest Services 52

Les Roches

JUNE 4, 2024

What it’s like to work as a customer experience manager in hospitality 4th June, 2024 In this article In the competitive world of hospitality, delivering exceptional customer experiences is essential for success. Behind the scenes of every satisfied customer interaction lies the diligent work of a customer experience manager (CEM).

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Guest Satisfaction Communication Events Hospitality Management 52

Les Roches

SEPTEMBER 16, 2024

This includes evaluating the efficiency and friendliness of front desk operations, housekeeping, room service and other guest-facing departments. Reviewing guest feedback Inspectors analyze complaints and reviews from customers, which helps them identify recurring issues and areas for improvement.

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Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

Xotels

NOVEMBER 23, 2023

This is just one of the many important things discussed in this article. As a hotel management company , we hope this article will help you with the basic concept of hotel management to explore different hotel positions and everything in between. Article Summary What Is Hotel Management All About, And Why Is It Important?

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

This is just one of the many important things discussed in this article. As a hotel management company , we hope this article will help you with the basic concept of hotel management to explore different hotel positions and everything in between. Article Summary What Is Hotel Management All About, And Why Is It Important?

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

SiteMinder

OCTOBER 14, 2024

Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time. This not only enhances the guest experience but also reduces the workload for hotel staff by automating routine requests.

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Concierge Communication Guest Satisfaction Reservations 52

Les Roches

JUNE 25, 2024

How to start a career in hotel reputation management 25th June, 2024 In this article In the digital age, a hotel’s reputation can make or break its success. With the rise of online review platforms and social media, guests have unprecedented power to shape perceptions of hotels through their feedback and reviews.

Guest Satisfaction 52

Guest Satisfaction Travel and Tourism Workshop Communication 52

Les Roches

SEPTEMBER 23, 2024

23rd September, 2024 In this article What is a hotel management company? This can include everything from housekeeping supplies to food and beverage inventory. They work closely with property managers to implement corporate strategies and policies Operations manager : optimizing efficiency and guest satisfaction across the portfolio.

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Budgeting Training Guest Satisfaction Housekeeping 52

Les Roches

JULY 8, 2024

Understanding inventory and supply chain management 8th July, 2024 In this article Managing stock and logistics plays a central role in the success of any business, especially in the hospitality industry. In this article, we’ll look at inventory and supply chain management in more depth, including some best practices, risks and challenges.

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Procurement Maintenance Housekeeping Hospitality Management 52

Les Roches

SEPTEMBER 17, 2024

Traits of great leaders in hospitality industry 17th September, 2024 In this article Importance of leadership in the hospitality industry Traits that make great leaders in the hospitality industry Why become a leader in hospitality? A leadership position is not just about maintaining standards; it’s also about encouraging others.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Accounting Communication 52

Les Roches

AUGUST 4, 2024

Aiming for the top: Hotel manager salary and benefits 4th August, 2024 In this article What does a hotel manager do? What does it take to become a hotel manager? As with most roles, the more responsibilities that managers take on, the higher a salary to expect.

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Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles? What are back-of-house positions?

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Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. We also look at guest experience and the skills required to excel in guest services jobs.

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Guest Services Definition Customer Service Concierge 52

Les Roches

JUNE 25, 2024

How to pick the right online hotel management course for your career 25th June, 2024 In this article In today’s competitive hospitality industry, staying ahead requires not just passion, but also expertise and proper education. The hotel industry accounts for more than 1.2

Travel and Tourism 52

Travel and Tourism Events Scheduling Guest Satisfaction 52

Les Roches

JUNE 24, 2024

Unique hospitality careers you might never have heard of 24th June, 2024 In this article The hospitality industry is full of familiar roles such as hotel managers, concierges and restaurant staff. This article aims to uncover some of the strangest careers in the hospitality sector.

Workshop 52

Workshop Concierge Travel and Tourism Hospitality Management 52

Xotels Hotel Revenue Management

SEPTEMBER 1, 2020

How to attract guests? In this article we have put together a series of tips on how to start your own hotel business: First Things First – Key Considerations Before Starting a Hotel. One second you might be doing administrative work – the other – helping out with housekeeping getting rooms ready for the next arrivals.

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Definition Marketing Budgeting Article 52