Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

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Guest Services Definition Customer Service Concierge 52

Revenue Hub

FEBRUARY 1, 2024

Negative hotel guest reviews significantly impact a property’s reputation and the likelihood a guest will book, or a happy guest will return. How to Respond to a Negative Hotel Guest Review Bad reviews are unfortunately inevitable. Responding promptly shows attentiveness and a commitment to guest satisfaction.

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Guest Satisfaction Communication Article Book 95

Revenue Hub

MAY 30, 2023

In the cut-throat arena of the hotel industry, the defining metric of success isn’t just revenue – it’s guest satisfaction. NB: This is an article from Lybra , one of our Expert Partners Guests today are discerning, value-driven consumers who demand seamless service, personalized experiences, and excellent value for their money.

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Guest Satisfaction Pricing Article Scheduling 70

Revenue Hub

OCTOBER 20, 2022

Since the start of the first hotel in the early biblical times, guest dissatisfaction has been a concern hoteliers have been carrying. NB: This is an article from RateGain. Guest dissatisfaction is largely due to delayed services, not the services themselves. Read more articles from RateGain.

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Guest Satisfaction Concierge Pricing Article 89

Revenue Hub

JANUARY 18, 2024

NB: This is an article from Roomdex , one of our Expert Partners Entertaining these guest requests can actually represent the majority of the guest/hotel interaction for any stay. Meet the Demand with Smart Tech Solutions It seems like every industry article you read these days mentions AI and automation.

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Reservations Article Pricing Guest Services 94

Larry Mogelonsky

NOVEMBER 12, 2024

(Article originally published on Hospitality Net) What’s the keystone system that a hotel should build its tech ecosystem around? A great example that reinforces this R2V principle and where a CDP helps to grow guest satisfaction through increased property utilization is the Mohonk Mountain House.

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Budgeting Guest Satisfaction Pricing Guest Services 130

Revenue Hub

JUNE 27, 2024

The instant a reservation is booked, the guest experience begins! NB: This is an article from Actabl Subscribe to our weekly newsletter and stay up to date For instance, if pre-arrival communication reveals a guest will be arriving after an overnight international flight, arranging an early check-in can make all the difference.

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Workshop Guest Satisfaction Housekeeping Article 86

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. 3 Stars Hotel Rating System: More comfort, which includes decorated lobbies, room service, and potentially a fitness center. How to Improve a Hotel’s Star Ratings?

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Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. 3 Stars Hotel Rating System: More comfort, which includes decorated lobbies, room service, and potentially a fitness center. How to Improve a Hotel’s Star Ratings?

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Maintenance Travel and Tourism Customer Service Concierge 100

Revenue Hub

JANUARY 19, 2024

NB: This is an article from Agilysys Subscribe to our weekly newsletter and stay up to date This transition signifies a move beyond room-centric revenue evaluation to a holistic approach that includes all guest expenditures. Seamless Technology Integration: Leveraging technology for a seamless guest experience is essential.

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Pricing Article Workshop Guest Satisfaction 82

Revenue Hub

JULY 12, 2024

NB: This is an article from Infor Subscribe to our weekly newsletter and stay up to date The same can be said for the hospitality industry. Innovative features undoubtedly have the potential to elevate guest experiences to new heights. Hoteliers must diligently monitor and address guest feedback.

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Guest Satisfaction Book Article Reservations 62

Les Roches

JULY 18, 2023

This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service. But what exactly is good hotel customer service? And how can you learn the essential customer service skills for a career in hospitality?

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Customer Service Guest Satisfaction Guest Services Training 52

Hotelogix

DECEMBER 17, 2024

Studies show that hotels lose up to 20% of their annual revenue to chargebacks caused by guest disputes, unclear cancellation policies, and OTA-related miscommunication. In this article, we’ll uncover the main causes of hotel chargebacks and share practical, step-by-step strategies to prevent them.

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Document Communication Book Reservations 100

Revenue Hub

MAY 17, 2024

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey.

Marketing 91

Marketing Travel and Tourism Book Communication 91

Revenue Hub

OCTOBER 2, 2023

In the world before the Internet, the ramifications of disappointing a guest were more contained than they are in modern times. Central to attracting prospective and recurring guests is effectively motivating positive posts on social media and positive reviews on travel review sites.

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Reservations Pricing Guest Satisfaction Article 88

Les Roches

JULY 3, 2024

From reception to management: Hotel careers in Dubai 3rd July, 2024 In this article Dubai, with its glittering skyline, opulent resorts and rich culture, is a destination of hospitality excellence on the global stage. In this article, we will explore the range of hotel company careers in Dubai, from reception to management.

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Housekeeping Guest Satisfaction Front Desk Operations Events 52

Les Roches

AUGUST 21, 2024

Insights into hotel management salary and requirements 21st August, 2024 In this article Different roles and their salaries What affects hotel management salaries Requirements to get hotel management roles Skills needed to succeed in hotel management With more than 1.3 Average salaries for front office managers are around $55,182 per year.

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Guest Satisfaction Housekeeping Budgeting Events 52

SiteMinder

OCTOBER 14, 2024

Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time. This not only enhances the guest experience but also reduces the workload for hotel staff by automating routine requests.

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Concierge Communication Guest Satisfaction Reservations 52

Les Roches

JULY 4, 2024

4th July, 2024 In this article The hospitality industry thrives on innovation and adaptability, so it’s no surprise that hospitality education also makes the most of technology. Students learn to optimize occupancy rates, improve guest satisfaction and ensure the seamless operation of hotels, resorts and other lodging establishments.

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Travel and Tourism Guest Satisfaction Events Guest Services 52

Les Roches

JUNE 25, 2024

How to start a career in hotel reputation management 25th June, 2024 In this article In the digital age, a hotel’s reputation can make or break its success. With the rise of online review platforms and social media, guests have unprecedented power to shape perceptions of hotels through their feedback and reviews.

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Guest Satisfaction Travel and Tourism Workshop Communication 52

Les Roches

SEPTEMBER 19, 2024

The significance of quality assurance standards Quality control in the hotel and hospitality industry is imperative for maintaining consistent service, a positive brand reputation, guest satisfaction and profitability. There are numerous benefits to this approach.

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Guest Satisfaction Training Travel and Tourism Workshop 52

Les Roches

SEPTEMBER 16, 2024

Reviewing guest feedback Inspectors analyze complaints and reviews from customers, which helps them identify recurring issues and areas for improvement. By understanding the guest experience, inspectors can provide actionable insights to improve service quality and guest satisfaction.

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Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

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Concierge Guest Satisfaction Housekeeping Server 52

Les Roches

JUNE 26, 2024

26th June, 2024 In this article In the fast-paced world of hospitality, the role of a hotel manager is vital. They are responsible for ensuring smooth operations and delivering outstanding guest experiences. In this article, we’ll look at the different options and provide practical insights to help you make an informed decision.

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Guest Satisfaction Front Desk Operations Travel and Tourism Hospitality Management 40

Revenue Hub

JUNE 27, 2023

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey.

Marketing 88

Marketing Book Travel and Tourism Communication 88

Revenue Hub

MAY 18, 2023

Inflation, labour issues, and rising cost to meet the needs of an increasingly tech-savvy and sophisticated guest journey. Cost can always be reduced, but how does it impact your day-to-day operations, and how does this reflect on your guest experience? Keep reading our article on how to approach this multi-faceted issue.

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Front Desk Operations Cost Reduction Book Training 80

Les Roches

JUNE 24, 2024

How to start a hotel management company 24th June, 2024 In this article The hospitality industry is a dynamic and thriving sector that presents plenty of opportunities for aspiring entrepreneurs. In this article, we will explore the essential steps of how to start a hotel management company from the ground up.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Revenue Projections Communication 52

Les Roches

AUGUST 4, 2024

Aiming for the top: Hotel manager salary and benefits 4th August, 2024 In this article What does a hotel manager do? What does it take to become a hotel manager?

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Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

Les Roches

JULY 3, 2024

Find your passion: Sharjah tourism careers 3rd July, 2024 In this article Located along the shores of the Arabian Gulf, Sharjah is a hub of culture, heritage and innovation in the United Arab Emirates(UAE). In this article, we will explore tourism careers in Sharjah.

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Travel and Tourism Workshop Training Guest Satisfaction 52

Les Roches

SEPTEMBER 3, 2024

What it’s like to work in hotel operations management 3rd September, 2024 In this article What is hotel operation management? Managing such a hospitality venue involves a wide range of duties, from overseeing housekeeping and food service to guest relations and maintenance. Why is managing hotel operations so important?

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Travel and Tourism Housekeeping Maintenance Guest Satisfaction 52

Les Roches

JUNE 25, 2024

How to pick the right online hotel management course for your career 25th June, 2024 In this article In today’s competitive hospitality industry, staying ahead requires not just passion, but also expertise and proper education. The hotel industry accounts for more than 1.2

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Travel and Tourism Events Scheduling Guest Satisfaction 52

Les Roches

JULY 9, 2024

Roles such as hotel manager , assistant general manager or operations manager offer a wide range of responsibilities, from overseeing day-to-day operations and guest services to managing staff and budgets. How do I start a career in hotels? If you aspire to climb the ranks, you could aim for a job in hotel management.

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Housekeeping Customer Service Front Desk Operations Events 52

Les Roches

JULY 2, 2024

Exciting opportunities: hospitality careers in Dubai 2nd July, 2024 In this article Dubai, a city in the United Arab Emirates, is known for its towering skyscrapers, luxurious resorts, and a vibrant culture. It also stands as a global beacon of hospitality excellence.

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Travel and Tourism Concierge Catering Guest Satisfaction 52

Les Roches

JUNE 27, 2024

Exciting hospitality careers that allow you to travel 27th June, 2024 In this article Does the idea of a traditional office job leave you yearning for adventure? Cruise ships need management to oversee all guest services on board, ensuring exceptional hospitality standards are met.

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Les Roches

SEPTEMBER 23, 2024

23rd September, 2024 In this article What is a hotel management company? They work closely with property managers to implement corporate strategies and policies Operations manager : optimizing efficiency and guest satisfaction across the portfolio. How do hotel management companies make money?

Budgeting 52

Budgeting Training Guest Satisfaction Housekeeping 52

Les Roches

AUGUST 2, 2024

The top hotels in Dubai to work in 2nd August, 2024 In this article What makes a hotel stand out? These perks not only boost job satisfaction but also provide a balanced and rewarding work-life experience Team spirit and camaraderie: staff members often work closely together to ensure the highest level of guest satisfaction.

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Travel and Tourism Guest Satisfaction Training Hospitality Management 52

Les Roches

JUNE 24, 2024

Unique hospitality careers you might never have heard of 24th June, 2024 In this article The hospitality industry is full of familiar roles such as hotel managers, concierges and restaurant staff. This article aims to uncover some of the strangest careers in the hospitality sector.

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