Soft Inn

APRIL 4, 2024

Delays in hotel check-ins can significantly impact guest satisfaction, with even a 5-minute delay reducing it by 50%. In this article, we'll delve into the advantages and disadvantages of hotel kiosks and how they're reshaping the hospitality landscape.

Guest Satisfaction 130

Guest Satisfaction Article 130

Hotelogix

SEPTEMBER 12, 2024

  This article explores what hotel review websites are, highlights some of the best platforms, discusses their benefits, and outlines how hotels can effectively manage bookings and gather positive feedback using tools like Hotelogix Reputation Management.

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

Are Morch

JULY 17, 2024

This article is part of the Hotel Digital Transformer newsletter on LinkedIn. As a […] The post Revolutionize Your Hotel’s Success: How AI-Powered Chatbots Boost Revenue, Efficiency, and Guest Satisfaction appeared first on Are Morch, Digital Transformation Coach.

Guest Satisfaction 52

Guest Satisfaction Article 52

Revenue Hub

AUGUST 16, 2024

But how do you drive more positive guest reviews? NB: This is an article from Travelboom Subscribe to our weekly newsletter and stay up to date How Do You Get Positive Hotel Reviews? The foundation of a positive guest experience is setting clear expectations. Let’s dive into some proven strategies.

Guest Satisfaction 101

Guest Satisfaction Communication Article Training 101

Revenue Hub

AUGUST 19, 2024

NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date The strategy resembles a scattergun approach, akin to scams, where the intent is to convert even a small percentage of a large target audience. Moreover, personalized experiences drive guest loyalty.

Guest Satisfaction 97

Guest Satisfaction Communication Article Book 97

Revenue Hub

SEPTEMBER 20, 2023

In our first article , we explored three effective steps to elevate your independent hotel’s online reputation, boosting the number of positive bookings to drive more direct bookings. NB: This is an article from Directful Now, let’s dive into the second part! When it comes to increasing direct bookings, guest satisfaction is key.

Book 101

Book Guest Satisfaction Article Budgeting 101

Revenue Hub

APRIL 22, 2024

Adopting an organizational framework oriented around the guest journey offers substantial benefits in today’s competitive market. It enhances guest satisfaction by providing a seamless experience, increases operational efficiency, and drives revenue growth.

Guest Satisfaction 89

Guest Satisfaction Article Guest Services Book 89

Revenue Hub

NOVEMBER 11, 2024

As the number of guest review platforms continues to grow, guest feedback and satisfaction scores have become valuable resources for improving operations and enhancing the guest experience. Below are 6 steps for hotel operators to turn guest satisfaction data into actionable insights.

Guest Satisfaction 84

Guest Satisfaction Article 84

Hospitality Net

DECEMBER 27, 2023

In the hospitality industry, hoteliers are constantly seeking innovative strategies to enhance guest satisfaction, optimize operations, and boost revenue. This article delves into why and how hoteliers should embrace experimentation, the test-and-learn approach, and continuous innovation to stay competitive and successful.

Guest Satisfaction 95

Guest Satisfaction Article 95

Revenue Hub

JUNE 21, 2024

NB: This is an article from UpsellGuru Subscribe to our weekly newsletter and stay up to date By strategically suggesting personalized upsells, staff can elevate guest experiences, ensure every stay is truly unforgettable and make a significant impact to the hotel’s bottom line. Who’s Involved?

Guest Satisfaction 90

Guest Satisfaction Article Training Presentation 90

Revenue Hub

JUNE 11, 2024

A positive first impression can lead to higher satisfaction rates, encouraging repeat visits and positive reviews. NB: This is an article at Catala Consulting Subscribe to our weekly newsletter and stay up to date Conversely, a negative experience at check-in can result in dissatisfied guests, leading to potential revenue losses.

Guest Satisfaction 92

Guest Satisfaction Article Training Information 92

Revenue Hub

JUNE 18, 2024

The Front Desk Manager in a hotel is pivotal in orchestrating the first and lasting impressions of guests, managing the reception team to ensure a seamless check-in and checkout process, handling reservations and addressing guest inquiries and concerns – always with the utmost professionalism.

Guest Satisfaction 104

Guest Satisfaction Pricing Housekeeping Communication 104

Revenue Hub

FEBRUARY 21, 2024

NB: This is an article from Catala Consulting Subscribe to our weekly newsletter and stay up to date This article explores the top trends in hotel revenue management, yield management, and revenue management in the UK, offering insights and strategies for hotel professionals.

Guest Satisfaction 90

Guest Satisfaction Pricing Article Book 90

Revenue Hub

APRIL 23, 2024

NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date Finally, resource constraints like budget and skilled personnel limit data management capabilities, especially for smaller hotels. By segmenting guests accordingly, properties can increase revenue and enhance guest satisfaction.

Guest Satisfaction 84

Guest Satisfaction Article Information Budgeting 84

Revenue Hub

MAY 23, 2024

Improving customer service scores is critical for any hotel aiming to enhance guest satisfaction and maintain a competitive edge. Hotel operators can achieve this by focusing on three key areas: implementing staff collaboration software, recognizing staff for ideal behavior, and offering a guest texting service.

Customer Service 85

Customer Service Guest Satisfaction Housekeeping Communication 85

Revenue Hub

JUNE 26, 2024

This first article examines how revenue management is important for Hotel/General Managers and the second examines its importance for the Front Desk Manager. Improved guest satisfaction By finding the proper balance between price, market demand and guest expectations, hotels can increase online bookings and improve the guest experience.

Guest Satisfaction 95

Guest Satisfaction Pricing Article Training 95

Revenue Hub

MAY 2, 2024

Leveraging mobile messaging platforms has emerged as a cornerstone strategy for hotels aiming to enhance guest experiences and streamline communication processes. By leveraging AI-powered chatbots , hotels can provide instant responses to common guest queries, such as booking inquiries, room service requests, and check-in/out procedures.

Guest Satisfaction 90

Guest Satisfaction Communication Article Information 90

Revenue Hub

NOVEMBER 12, 2024

The typical GM approach centers on a “maintain” mindset, where the goal is to ensure that the hotel continues to perform at a high level and that guest satisfaction remains consistently strong. This conservative approach allows them to maintain control over the guest experience and ensure a steady income for the hotel.

Guest Satisfaction 94

Guest Satisfaction Accounting Article Information 94

Revenue Hub

JULY 11, 2024

NB: This is an article from Topline Revenue , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date It turns out, that investing in guest satisfaction can significantly boost your long-term revenue. Let’s dive into why prioritizing guest experience isn’t just good karma; it’s good business.

Guest Satisfaction 85

Guest Satisfaction Article Book 85

Revenue Hub

SEPTEMBER 25, 2024

In an industry where guest expectations are continuously evolving and operational challenges are becoming more complex, hotels must explore every avenue to drive profitability and enhance guest satisfaction. Highlight how technology can help tailor offers and improve guest satisfaction.

Guest Satisfaction 91

Guest Satisfaction Article Budgeting Property Management 91

Revenue Hub

NOVEMBER 3, 2022

The importance of guest experience in the world of hospitality is rising at a high pace. NB: This is an article from GuestJoy. Your hotel has to provide a stay beyond the guest’s hopes. What do guests long for? This article will answer all your questions, but first things first. Increase guest satisfaction.

Guest Satisfaction 87

Guest Satisfaction Article Book Presentation 87

Revenue Hub

NOVEMBER 20, 2023

Guest engagement for hoteliers refers to actively involving and connecting with guests to enhance their overall experience during the entire guest journey. Firstly, guest engagement enhances the overall customer experience, making your guests feel valued and cared for during their stay.

Guest Satisfaction 95

Guest Satisfaction Article Book Marketing 95

Revenue Hub

APRIL 11, 2024

NB: This is an article from SkyTouch Subscribe to our weekly newsletter and stay up to date In this comprehensive guide, we’ll help you navigate through various techniques and strategies to manage your hotel’s online reputation effectively.

Guest Satisfaction 90

Guest Satisfaction Article Guest Services Book 90

Revenue Hub

JANUARY 22, 2024

Do you think improving guest communication is essential for creating a positive experience and ensuring guest satisfaction? In the world of hospitality, where impressions are everything, effective guest communication can be the difference between a one time visitor and a loyal patron.

Communication 92

Communication Guest Satisfaction Article Book 92

Revenue Hub

MAY 23, 2024

NB: This is an article from UpsellGuru Subscribe to our weekly newsletter and stay up to date This approach not only enhances revenue but also improves guest satisfaction by providing personalized experiences. RevPAR (Revenue per Available Room), ADR (Average Daily Rate), and guest satisfaction ratings are some of these metrics.

Guest Satisfaction 87

Guest Satisfaction Article Book Training 87

Revenue Hub

MARCH 30, 2023

Hotel check-in automation is about using technology to enable guests to get around the conventional check-in procedure, avoiding long lines at the front desk and expediting the entire process to increase guest satisfaction. Read rest of the article at Mews The post How Automated Hotel Check-In can Benefit Your Front Desk?

Guest Satisfaction 79

Guest Satisfaction Article 79

Revenue Hub

NOVEMBER 6, 2024

NB: This is an article from Staah Subscribe to our weekly newsletter and stay up to date When guests enjoy staying at your hotel, they want to come back and enjoy something they didn’t experience in the previous stay or invite their friends and family to enjoy your property. Attracting new guests and boosting brand awareness.

Guest Satisfaction 88

Guest Satisfaction Article Definition Book 88

Revenue Hub

OCTOBER 3, 2023

NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The study, conducted by Prof. What happens to guest satisfaction after hotels start implementing RoomPriceGenie? What are the internal effects on competencies after starting with dynamic pricing?

Pricing 102

Pricing Guest Satisfaction Article Marketing 102

Revenue Hub

SEPTEMBER 19, 2023

NB: This is an article from Directful With the dominance of OTAs and branded properties, it can be tough for independent hotels to stand out and encourage guests to book direct. Read rest of the article at Directful The post How Can Independent Hotels Boost Direct Bookings? appeared first on Revenue Hub.

Book 92

Book Guest Satisfaction Article Reservations 92

Revenue Hub

AUGUST 7, 2023

NB: This is an article from RateGain From maintaining optimal occupancy levels to boosting profitability and delivering memorable guest experiences, staying ahead requires strategic insights and real-time data. In the bustling world of the hospitality industry, hoteliers face a multitude of challenges in their pursuit of success.

Guest Satisfaction 87

Guest Satisfaction Pricing Article Book 87

Revenue Hub

SEPTEMBER 30, 2024

NB: This is an article from TrustYou Subscribe to our weekly newsletter and stay up to date Hotels that offered turndown service, a pool, and mini-bars weren’t so common. This proactive approach to understanding guest perceptions supports hotels in tailoring their services to meet guest expectations.

Guest Satisfaction 88

Guest Satisfaction Book Article Customer Service 88

Revenue Hub

SEPTEMBER 27, 2024

NB: This is an article from Knowland Subscribe to our weekly newsletter and stay up to date Also known as attribute-based pricing, the shift allows guests to customize their stay by selecting only the necessary services, potentially reducing costs and enhancing their overall experience.

Pricing 85

Pricing Guest Satisfaction Communication Book 85

Revenue Hub

FEBRUARY 6, 2024

NB: This is an article from Lighthouse (formerly OTA Insight) Subscribe to our weekly newsletter and stay up to date Analytics play a pivotal role in identifying areas for improvement in your hotel distribution strategy, such as reducing operational costs, increasing guest satisfaction, and driving revenue growth.

Book 94

Book Reservations Guest Satisfaction Article 94

Hospitality Net

SEPTEMBER 10, 2024

It’s not just about automating processes; it’s about enhancing staff capabilities, improving job satisfaction, and ultimately delivering a superior guest experience. In this article, we will explore the pivotal role of technology in the hospitality sector, focusing on how it empowers hotel staff and elevates guest satisfaction.

Guest Satisfaction 73

Guest Satisfaction Article 73

Revenue Hub

DECEMBER 19, 2024

NB: This is an article from Chekin Subscribe to our weekly newsletter and stay up to date One effective strategy that has gained traction in recent years is the implementation of early check-in and late check-out options. These services not only enhance the guest experience but also create additional revenue streams for your business.

Travel and Tourism 74

Travel and Tourism Article Scheduling Guest Satisfaction 74

InnQuest

OCTOBER 17, 2023

Gaining insights into these types of guests can become a tool to empower hotels to offer personalized stays that leave enduring impressions. In this article, we will dive into seven distinctive categories of the hotel guest profile and explore their characteristics in detail, shedding light on what drives each group.

Guest Satisfaction 130

Guest Satisfaction Catering Concierge Presentation 130

STAAH

MAY 7, 2024

Ensuring guest satisfaction should be the cornerstone of your approach. Your sales strategy must reflect a dedication to providing an exceptional guest experience while also prioritizing maximizing room bookings. Let’s explore some effective sales strategies that maintain guest satisfaction while driving bookings.

Marketing 86

Marketing Guest Satisfaction Banquet Operations Book 86