Revenue Hub

JULY 20, 2023

Email marketing is also effective for regularly sending offers, updates, and news to subscribed guests. Customer service and guest retention: Good customer service is crucial to satisfy guests and encourage them to book directly with the hotel again.

Guest Retention 59

Guest Retention Book Customer Service Article 59

Revenue Hub

JUNE 18, 2024

NB: This is an article from Flyr (formerly Pace Revenue) , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date It makes me think of a famous quote that has been attributed to many people, but is true nevertheless, Nothing happens until somebody sells something.

Guest Satisfaction 85

Guest Satisfaction Guest Retention Article Customer Service 85

Revenue Hub

JANUARY 27, 2023

Enhancing the hotel guest experience through different means is crucial in order to enforce your hotel’s brand identity, position your hotel among the competition, potentiate guest retention, increase sales and revenue, and continue to grow. It’s a win-win.

Guest Retention 70

Guest Retention Scheduling Article Book 70

Revenue Hub

AUGUST 22, 2023

NB: This is an article from IDeaS Many factors impacting guestroom dynamic pricing, like seasonality and occupancy, also play a role when optimizing event revenue. The ability to track these trends is an impactful tool for funneling more business into your hotel’s loyalty program to increase data gathering and guest retention over time.

Pricing 86

Pricing Events Book Guest Retention 86

Revenue Hub

DECEMBER 13, 2024

In the competitive hospitality industry, guest loyalty programs have emerged as a powerful strategy for driving revenue and building lasting relationships with customers. Average Spend Per Guest : Are members spending more on ancillary services? Guest Retention Rates : Are you retaining guests over time?

Book 77

Book Guest Retention Article Events 77

Revenue Hub

FEBRUARY 21, 2023

NB: This is an article from Lybra , one of our Expert Partners In today’s digital age, customers can easily share their experiences with others through online review platforms. Reputation management also plays a role in guest retention and loyalty.

Guest Retention 83

Guest Retention Book Article Pricing 83

Revenue Hub

JANUARY 11, 2024

NB: This is an article from Userguest , one of our Expert Partners As we step into 2024, several key trends are set to redefine the landscape of hotels and accommodations. By tracking and analysing customer journeys through cookies, hotels gain insights into guest behaviour, engagement, and other valuable metrics.

Guest Satisfaction 82

Guest Satisfaction Pricing Guest Retention Marketing 82

eZee Absolute

SEPTEMBER 20, 2022

One such aspect of hoteliering is “understanding the guest journey”. And in this piece of article, I am getting down to the brass tacks and help you have clarity around this subject. What Is Guest Journey? Understanding The Different Stages of Hotel Guest Journey. Understanding the Different Stages of Hotel Guest Journey.

Budgeting 96

Budgeting Reservations Book Article 96

Revenue Hub

MAY 18, 2023

Inflation, labour issues, and rising cost to meet the needs of an increasingly tech-savvy and sophisticated guest journey. Cost can always be reduced, but how does it impact your day-to-day operations, and how does this reflect on your guest experience? Keep reading our article on how to approach this multi-faceted issue.

Front Desk Operations 81

Front Desk Operations Cost Reduction Book Training 81

Xotels

SEPTEMBER 22, 2022

Mapping your guest’s journey becomes, therefore, critical to success. In this article we will cover 15 best practices to create a solid marketing plan and strategy for your property: Guest experience is everything. Subscribe Now Latest Articles. Don’t underestimate your website. Social media. Advertisement.

Marketing 40

Marketing Blog Book Communication 40

Modern Restaurant Management

AUGUST 5, 2020

. “The TableUp team are experts in restaurant CRM, loyalty, and guest engagement and, like all of us, are deeply passionate about the industry and the success of their customers. ” The TableUp guest retention platform empowers restaurants of all sizes to increase customer engagement and reward guests for their loyalty.

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Server Marketing Bookkeeping Document 210

Les Roches

AUGUST 22, 2024

Additionally, the IHG Rewards Club loyalty program plays a critical role in driving guest retention and direct bookings, further solidifying its competitive edge. The launch of new brands such as Avid Hotels and the acquisition of Kimpton Hotels highlight IHG’s efforts to diversify its market presence.

Catering 52

Catering Travel and Tourism Budgeting Marketing 52