Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

AUGUST 26, 2024

This article looks at the benefits of pursuing tourism roles abroad. This career demands strong organizational skills, attention to detail and a deep understanding of customer service. Travel agents can expect to earn around $59,565 per year, with the potential for higher earnings based on experience and specialization.

Travel and Tourism 52

Travel and Tourism Event Coordination Customer Service Communication 52

The Restaurant Times

MARCH 17, 2023

The problem, though, is that restaurant marketing strategies can take a lot of different shapes, and only some tactics will appeal to every customer. In this article, we mention 13 different restaurant marketing ideas – on-site, online, and offline – for driving traffic and increasing profits. Read along!

Special Events 52

Special Events Events Information Marketing 52

Les Roches

JULY 11, 2023

If you’re looking for a career in hospitality management , it’s important to be aware of the differences so you can tailor your approach when it comes to customers vs consumers. In this article, we’ll go over the main differences between customers and consumers and how this affects people working in hospitality careers.

Special Events 40

Special Events Customer Service Marketing Catering 40

Les Roches

JUNE 4, 2024

What it’s like to work as a customer experience manager in hospitality 4th June, 2024 In this article In the competitive world of hospitality, delivering exceptional customer experiences is essential for success.

Guest Satisfaction 52

Guest Satisfaction Communication Events Hospitality Management 52

Les Roches

MARCH 16, 2023

Whether you are hoping to learn more about the qualifications you require or wish to understand how to start your career in luxury travel, we explore how to become a luxury hotel advisor and answer some frequently asked questions in this article. They may be looking to book a trip for a honeymoon, wedding, or special event.

Travel and Tourism 52

Travel and Tourism Training Catering Hospitality Management 52

Synergy Suite

JUNE 7, 2024

In this article, we will explore the concept of rotating weekend schedules for your restaurant or organization. During busier weekends (especially if there are special events locally), the establishment can ensure appropriate staffing levels while preserving the work-life balance of their employees.

Scheduling 52

Scheduling Training Communication Special Events 52

Synergy Suite

OCTOBER 12, 2023

In this article, we explore what gross profit margin is, how to calculate it, and how it is distinguished from other profitability metrics like net and operating margins. Consider offering unique or value-added services that justify slightly higher prices, such as complimentary items or exceptional customer service.

Portion Control 52

Portion Control Pricing Accounting Procurement 52

7 Shifts

JUNE 16, 2024

Have a function room to cater to special events and occasions A great restaurant experience goes beyond serving good quality food—you should sell them memories and unique experiences, too. You might even be able to negotiate same-day deliveries or be prioritized once the freshly-picked ingredients are ready for selling.

Marketing 78

Marketing Catering Events Reservations 78