Article Customer Service Service Management 
Hospitality Net
DECEMBER 20, 2023
In today’s business world, companies that prioritize customer satisfaction and build their strategies around people achieve higher profitability and brand loyalty. In this article, we will explore the importance of people-centricity in customer service management and how it can be applied to improve customer experiences.
Revenue Hub
MAY 10, 2023
NB: This is an article from Asksuite This has compelled travelers to seek immediate responses regardless of where they are on the buying journey. The surge in customer service channels presents an unprecedented challenge for hoteliers, as their response time window starts to dwindle.
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Les Roches
DECEMBER 27, 2023
Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.
Les Roches
APRIL 3, 2023
Managing a successful restaurant is a challenging role. In this article, we will explore how to be a restaurant manager , including some key responsibilities and skills, and we’ll also provide some guidance on how to become the general manager of a restaurant. What education does a restaurant manager need?
Les Roches
AUGUST 26, 2024
This article looks at the benefits of pursuing tourism roles abroad. This career demands strong organizational skills, attention to detail and a deep understanding of customer service. Event coordinator Planners and managers who stage activities that boost the guest experience, ranging from conferences to weddings.
Les Roches
JULY 4, 2024
What do you study in an online hotel management degree? 4th July, 2024 In this article The hospitality industry thrives on innovation and adaptability, so it’s no surprise that hospitality education also makes the most of technology. Students no longer need to be bound by traditional brick-and-mortar institutions, with around 7.5
The Restaurant Times
JUNE 30, 2021
In the digital age, managers should also have technological skills, conflict resolution skills, financial planning expertise, and the ability to spot new growth opportunities. The diverse nature of the job requires a restaurant manager to have a learning mindset and share new insights with the management and employees. .
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