Revenue Hub

MAY 2, 2024

NB: This is an article from TCRM Subscribe to our weekly newsletter and stay up to date This follows on the heels of 1,842 hotel openings in 2022 and approximately 2,480 hotel openings in 2023. They provide customized services, designs, and experiences tailored to different types of guests.

Article 108

Article Pricing Marketing Customer Service 108

Revenue Hub

APRIL 4, 2024

NB: This is an article from Flyr (formerly Pace Revenue) , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date In 2024, innovation seems to be waiting around every corner, and no industry is exempt from its influence and subsequent transformation.

Book 108

Book Customer Service Guest Satisfaction Pricing 108

Revenue Hub

FEBRUARY 7, 2023

NB: This is an article from innQuest An effective strategy that can help is to upsell additional services or products relevant to customers. According to studies, it can cost five times more to attract new customers than to retain existing ones. Be sure to present these offers before the guest arrives.

Article 97

Article Book Customer Service Reservations 97

Revenue Hub

JANUARY 9, 2023

NB: This is an article from guestcentric. Could Twitter actually present business opportunities for hotels in 2023 and beyond? Given the ability to communicate in real time, this was also my platform of choice to reach out to businesses for information or whenever I needed instant customer service.

Communication 98

Communication Article Customer Service Accounting 98

Revenue Hub

AUGUST 29, 2023

NB: This is an article from Userguest , one of our Expert Partners Savvy hoteliers are tapping into the power of upselling and cross-selling techniques to unlock additional revenue streams and enhance the guest experience. Personalized In-House Offers Once guests arrive at your hotel, continue to present them with personalized offers.

Communication 93

Communication Book Article Reservations 93

Revenue Hub

JULY 18, 2023

NB: This is an article from Lodging Interactive From browsing social media platforms like Instagram and Facebook on smartphones to watching captivating YouTube videos on tablets, or even stumbling upon a hotel’s website through a search engine query on a desktop computer, the avenues for hotel discovery are ever-expanding.

Marketing 98

Marketing Article Customer Service Presentation 98

InnQuest

FEBRUARY 3, 2023

Even without COVID-19, profitability in the hotel industry is still a significant concern due to factors like: Increased dependence on web-based travel agencies The growth of tough competition Rising customer demands Sit tight, for you will learn some of the essentials for upselling in hotels in this article! What is Upselling?

Book 220

Book Reservations Communication Pricing 220

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. A higher-rated hotel typically must provide multiple dining options with various cuisines, high-quality ingredients, and exceptional service. Schedule a Call wiith Hotelogix

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. A higher-rated hotel typically must provide multiple dining options with various cuisines, high-quality ingredients, and exceptional service. Schedule a Call wiith Hotelogix

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Revenue Hub

JANUARY 27, 2023

NB: This is an article from STR So, with rising inflation, record-high travel prices, flight disruptions and short-staffed hotels, why are people still traveling? The service-based hospitality industry is certainly reaping the benefits of this consumer spending trend. Short-staffed hotels? Some travelers notice, but most do not.

Housekeeping 98

Housekeeping Pricing Article Customer Service 98

7 Shifts

NOVEMBER 15, 2024

In this article: How do you handle inventory management to keep the bar always adequately stocked? 70% of customers are more likely to return if their complaint is resolved in their favor, so the bar manager you find should be skilled at finding fair resolutions. How would you handle a conflict between a bar staff and a customer?

Events 78

Events Training Scheduling Communication 78

7 Shifts

NOVEMBER 17, 2020

Bonus : Don't miss our downloadable employee evaluation form template at the end of this article! For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. How to create a restaurant employee evaluation form.

Download 148

Download Scheduling Communication Accounting 148

Revenue Hub

JANUARY 11, 2024

NB: This is an article from Userguest , one of our Expert Partners As we step into 2024, several key trends are set to redefine the landscape of hotels and accommodations. These findings were presented in Hilton’s third-annual trends report, titled “What Millennials, Gen Z, Gen X, and Baby Boomers Tell Us About Travel in the Year Ahead.”

Guest Satisfaction 106

Guest Satisfaction Pricing Guest Retention Marketing 106

7 Shifts

DECEMBER 27, 2019

In this article you’ll learn: What’s to blame for high employee turnover in the restaurant industry What employee turnover costs the industry Several solutions for battling staff turnover What’s to blame for the restaurant industry’s high employee turnover rate? Team culture and customer service also suffer. Here’s how.

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Server Training Front of House Back of House 144

Revenue Hub

NOVEMBER 24, 2022

NB: This is an article by Staah. It covers everyone who is directly or indirectly involved in marketing, selling, or offering customer service for your property. We’re talking about every single element that goes into the visual aesthetics of your hotel or service, from the ambiance to the amenities in your hotel.

Marketing 98

Marketing Pricing Book Communication 98

Revenue Hub

JULY 24, 2023

NB: This is an article from Demand Calendar Factors such as the destination’s appeal for tourism, business events, cultural festivals, and other attractions are the primary drivers of the demand for overnight stays. Exceptional Service : During this busy time, it’s critical to maintain high levels of customer service.

Maintenance 98

Maintenance Travel and Tourism Special Events Pricing 98

LimeTray

JANUARY 31, 2025

Moreover, running a successful juice bar requires efficient operations and excellent customer service. The following article explores the key features of juice bar POS software, highlighting their key features and benefits.

POS Systems 52

POS Systems Demo Pricing Customer Service 52

Synergy Suite

OCTOBER 28, 2024

From cooking techniques to customer service interactions, SOPs enhance quality, delineate routine tasks, streamline processes, and ultimately keep customers satisfied. Therefore, having restaurant checklists and detailed task instructions ensures you’re following the law while providing exceptional customer service.

Customer Service 52

Customer Service Front of House Back of House Training 52

Les Roches

DECEMBER 30, 2023

In this article, we will delve­ into the key differe­nces betwee­n products and services in the hospitality industry. By the e­nd of this article, you will have a solid understanding of product/service differences and how these­ distinctions manifest themselve­s in various sectors, with a particular focus on the hospitality industry.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Restaurant Engine

JUNE 23, 2021

The pandemic presented an opportunity for restaurant delivery services. For most of your restaurant customers, delivery is an expected service. Remember, happy employees pay it forward, and that means the end result is happy customers. Provide Excellent Customer Service.

Training 80

Training Customer Service Catering Communication 80

Synergy Suite

AUGUST 15, 2024

In an era where online reviews can make or break a restaurant, exceptional service is not just nice—it’s a vital ingredient in the recipe for success. The art of customer service is as intricate as the most challenging recipes, requiring a deep understanding of the patron’s palate—not just in taste but in engagement.

Customer Service 52

Customer Service Server Training Communication 52

The Restaurant Times

JULY 24, 2021

In this article, we present the various features a restaurant management software must have besides the billing operations. In the restaurant business, there are numerous things to take care of, like sales, inventory, customer service etc. In addition, we also aim to highlight the importance of each feature.

POS Systems 72

POS Systems Customer Service Presentation Article 72

Modern Restaurant Management

DECEMBER 4, 2020

” A new journal article from Yang details how specifically the restaurant industry was affected in the early parts of the pandemic. Those all dropped significantly during the pandemic (quality to 56 percent, prices to 54 percent, customer service to 52 percent) as more people prioritized COVID-19 responses.

Travel and Tourism 145

Travel and Tourism Marketing Customer Service Pricing 145

Les Roches

MARCH 7, 2023

One of these technologies is chatbots, which are computer programs that use natural language processing to simulate human conversations with customers. In this article, we will discuss the challenges and opportunities of ChatGPT for the hospitality industry.

Customer Service 52

Customer Service Information Book Presentation 52

Les Roches

SEPTEMBER 16, 2024

This growth presents a multitude of opportunities, not only for hotels themselves but also for individuals seeking a rewarding career as hotel inspectors. By understanding the guest experience, inspectors can provide actionable insights to improve service quality and guest satisfaction. trillion in 2023.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

The Restaurant Times

NOVEMBER 11, 2021

In this article, we will explain the driving factors behind the growth of cloud kitchens in the UAE. . With lower upfront costs, business owners have greater flexibility to experiment with their menu and services thus making it a profitable business. . Enhanced Customer Services.

Maintenance 52

Maintenance Kitchen Operations Customer Service Presentation 52

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

APRIL 3, 2023

In this article, we will explore how to be a restaurant manager , including some key responsibilities and skills, and we’ll also provide some guidance on how to become the general manager of a restaurant. Ensuring excellent customer service The hospitality industry relies heavily on excellence in customer service.

Customer Service 52

Customer Service Budgeting Communication Training 52

The Restaurant Times

OCTOBER 22, 2021

To do this, they leverage their Unique Selling Proposition (USP) and an intimate understanding of changing customer preferences. In this article, we will discuss the top ways in which you can create a memorable experience for your customers. . Top Ways To Provide A Delightful Customer Experience In Restaurants.

Communication 59

Communication Catering Customer Service Presentation 59

Les Roches

JULY 9, 2024

A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism. Being proficient in modern technology is no longer optional but essential for aspiring hotel professionals alongside excellent communication skills and first-class customer service.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Restaurant Engine

APRIL 24, 2024

In this article, we look at the eight most frequently asked marketing questions for restaurants. It can also include your service because customer service may also be thought of as a product. In addition, the overall customer experience is something you are selling and what generally keeps customers coming back for more.

Marketing 52

Marketing Customer Service Pricing Definition 52

Les Roches

DECEMBER 28, 2022

They might also be expected to represent their organization at various conferences and events and may be required to present, hand out fliers or host a stall. It can also involve emailing current or potential customers or clients, providing web content, and monitoring digital ad campaigns. Customer service.

Communication 52

Communication Blog Customer Service Marketing 52

Revenue Hub

JANUARY 11, 2024

NB: This is an article from Cloudbeds , one of our Expert Partners Deloitte described the year ahead in the travel industry as being defined by the basics – product, performance, and price – because of the once-in-a-generation crisis that forced economies and societies alike to reshape themselves. Keep evolving with it.

Book 109

Book Marketing Information Article 109

The Restaurant Times

OCTOBER 22, 2021

To do this, they leverage their Unique Selling Proposition (USP) and an intimate understanding of changing customer preferences. In this article, we will discuss the top ways in which you can create a memorable experience for your customers. . Top Ways To Provide A Delightful Customer Experience In Restaurants.

Communication 52

Communication Catering Customer Service Presentation 52

Restaurant Engine

MARCH 13, 2024

In this article, we take a broad look at food service trends to know in 2024. You can use these to provide the best overall customer service experience and increase your bottom line from the previous year. Trend: A Nod to Sustainability According to one study , your customers care about sustainability.

Front of House 52

Front of House Customer Service Information Back of House 52

Les Roches

JULY 3, 2024

From reception to management: Hotel careers in Dubai 3rd July, 2024 In this article Dubai, with its glittering skyline, opulent resorts and rich culture, is a destination of hospitality excellence on the global stage. In this article, we will explore the range of hotel company careers in Dubai, from reception to management.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

Les Roches

JUNE 24, 2024

How to start a hotel management company 24th June, 2024 In this article The hospitality industry is a dynamic and thriving sector that presents plenty of opportunities for aspiring entrepreneurs. In this article, we will explore the essential steps of how to start a hotel management company from the ground up.

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Travel and Tourism Guest Satisfaction Revenue Projections Communication 52