Revenue Hub

JANUARY 27, 2023

NB: This is an article from STR So, with rising inflation, record-high travel prices, flight disruptions and short-staffed hotels, why are people still traveling? The service-based hospitality industry is certainly reaping the benefits of this consumer spending trend. Short-staffed hotels? Some travelers notice, but most do not.

Housekeeping 98

Housekeeping Pricing Article Customer Service 98

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Customer Service The level of customer service is perhaps one of the most directly experienced criteria by guests. Schedule a Call wiith Hotelogix

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Customer Service The level of customer service is perhaps one of the most directly experienced criteria by guests. Schedule a Call wiith Hotelogix

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Revenue Hub

NOVEMBER 23, 2022

NB: This is an article from Cendyn , one of our Expert Partners. Companies across various industries from retail eCommerce to healthcare services have turned to these solutions for first-line customer service questions and requests. Read more articles from Cendyn.

Reservations 98

Reservations Book Training Housekeeping 98

Hotelogix

FEBRUARY 28, 2025

This article will show you how ChatGPT can help hotels keep guests engaged , improve their experience, and increase revenue , all while reducing staff workload. According to McKinsey, hotels using AI-driven chatbots save 30% on customer service costs while improving satisfaction scores.

Book 130

Book Guest Satisfaction Guest Retention Training 130

Les Roches

DECEMBER 30, 2023

In this article, we will delve­ into the key differe­nces betwee­n products and services in the hospitality industry. By the e­nd of this article, you will have a solid understanding of product/service differences and how these­ distinctions manifest themselve­s in various sectors, with a particular focus on the hospitality industry.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Les Roches

AUGUST 21, 2024

Insights into hotel management salary and requirements 21st August, 2024 In this article Different roles and their salaries What affects hotel management salaries Requirements to get hotel management roles Skills needed to succeed in hotel management With more than 1.3 Average salaries for housekeeping managers are typically $62,601 annually.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Metasphere

AUGUST 27, 2022

The chatbot is usually deployed as a digital customer service agent, mimicking a customer’s meaningful interactions with an employee. Chatbots can perform various functions, including responding to various queries, handling room service and housekeeping orders, and digitalizing the check-in and check-out process.

Customer Service 52

Customer Service Communication Housekeeping Book 52

Les Roches

JULY 9, 2024

A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism. While an associate degree or diploma may be sufficient for entry-level positions such as bartender, server or housekeeper, most hospitality employers prefer a bachelor’s degree for senior positions.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Les Roches

JULY 3, 2024

From reception to management: Hotel careers in Dubai 3rd July, 2024 In this article Dubai, with its glittering skyline, opulent resorts and rich culture, is a destination of hospitality excellence on the global stage. In this article, we will explore the range of hotel company careers in Dubai, from reception to management.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

SiteMinder

OCTOBER 10, 2022

This article will give you an overview of the best hotel industry interview questions while also exploring the different questions you should be asking for different roles. Most hotel front desk interview questions should be based around customer service as this is a huge part of the role. Hotel housekeeping interview questions.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

Les Roches

JUNE 5, 2023

The focus is on delivering exceptional customer service and maximizing profits. Housekeeping is very important in the hospitality industry because customers expect a high level of cleanliness at venues. Hotel and Restaurant Management involves planning, organizing, and controlling operations in the tourism industry.

Menu Planning 52

Menu Planning Housekeeping Front of House Training 52

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. There are various career pathways in hospitality and tourism, with different roles and levels of responsibility. What are back-of-house positions?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Hotelogix

JANUARY 2, 2025

This article looks at the biggest hotel tech trends that will change the game. This kind of customization makes guests happier and more likely to come back. Predictive Analytics to Personalize Guest Experiences: AI looks at guest info to guess what they like and shape services. What is Hotel Technology?

Training 100

Training Pricing Concierge Book 100

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

Les Roches

JULY 4, 2024

4th July, 2024 In this article The hospitality industry thrives on innovation and adaptability, so it’s no surprise that hospitality education also makes the most of technology. Let’s explore the key competencies gained through such programs, from mastering customer service to understanding global tourism trends.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

Les Roches

JULY 4, 2024

How long is an online hotel management course 4th July, 2024 In this article In recent years, online education has emerged as a flexible and convenient option for people looking to pursue their passion for hotel management while balancing other commitments. With the hotel industry growing by 3.7%

Housekeeping 52

Housekeeping Scheduling Travel and Tourism Training 52

Les Roches

JULY 5, 2024

5th July, 2024 In this article The hotel and tourism industry is growing and is estimated to be worth more than $11,000 billion USD in 2029. They include: Customer service excellence: successful hotel managers have strong interpersonal skills, empathy and dedication to exceeding guest expectations.

Event Coordination 52

Event Coordination Training Housekeeping Front Desk Operations 52

Xotels

NOVEMBER 23, 2023

This is just one of the many important things discussed in this article. As a hotel management company , we hope this article will help you with the basic concept of hotel management to explore different hotel positions and everything in between. Article Summary What Is Hotel Management All About, And Why Is It Important?

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

This is just one of the many important things discussed in this article. As a hotel management company , we hope this article will help you with the basic concept of hotel management to explore different hotel positions and everything in between. Article Summary What Is Hotel Management All About, And Why Is It Important?

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 2, 2021

Impact of COVID-19 on Operations The key to providing exceptional customer service, and thereby, creating a successful hotel business, starts with hotel operations at the foundation. Housekeeping . Software to manage guests preferences, requests, complaints, maintenance, housekeeping, internal communication and more… 10.

Communication 52

Communication Information Housekeeping Article 52

Les Roches

SEPTEMBER 16, 2024

Evaluating service quality Inspectors assess the effectiveness of and support provided by hotel staff. This includes evaluating the efficiency and friendliness of front desk operations, housekeeping, room service and other guest-facing departments.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

Les Roches

SEPTEMBER 17, 2024

Traits of great leaders in hospitality industry 17th September, 2024 In this article Importance of leadership in the hospitality industry Traits that make great leaders in the hospitality industry Why become a leader in hospitality? A leadership position is not just about maintaining standards; it’s also about encouraging others.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Accounting Communication 52

Les Roches

JUNE 25, 2024

How to start a career in hotel reputation management 25th June, 2024 In this article In the digital age, a hotel’s reputation can make or break its success. In this article, we will explore the essential steps to starting a career in hotel reputation management.

Guest Satisfaction 52

Guest Satisfaction Travel and Tourism Workshop Communication 52

Les Roches

SEPTEMBER 20, 2024

20th September, 2024 In this article Importance of hotel asset management What does a hotel asset manager do? Traditionally, a hotel general manager focuses on day-to-day operations, such as guest services, housekeeping and food and beverage management. What is hotel asset management?

Strategic Planning 52

Strategic Planning Guest Satisfaction Training Regulatory Compliance 52

Les Roches

SEPTEMBER 19, 2024

Property management systems Advanced technology can streamline operations by automating check-ins, reservations, billing and housekeeping tasks. These systems ensure services are delivered consistently and efficiently, reducing errors and improving guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Les Roches

SEPTEMBER 23, 2024

23rd September, 2024 In this article What is a hotel management company? They use their purchasing power to buy goods and services in bulk at lower costs, then charge the hotel a marked-up price for smaller quantities. This can include everything from housekeeping supplies to food and beverage inventory.

Budgeting 52

Budgeting Training Guest Satisfaction Housekeeping 52

Les Roches

AUGUST 4, 2024

Aiming for the top: Hotel manager salary and benefits 4th August, 2024 In this article What does a hotel manager do? What does it take to become a hotel manager? As with most roles, the more responsibilities that managers take on, the higher a salary to expect.

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

Les Roches

JUNE 24, 2024

Unique hospitality careers you might never have heard of 24th June, 2024 In this article The hospitality industry is full of familiar roles such as hotel managers, concierges and restaurant staff. This article aims to uncover some of the strangest careers in the hospitality sector.

Workshop 52

Workshop Concierge Travel and Tourism Hospitality Management 52

Les Roches

JUNE 4, 2024

What it’s like to work as a customer experience manager in hospitality 4th June, 2024 In this article In the competitive world of hospitality, delivering exceptional customer experiences is essential for success.

Guest Satisfaction 52

Guest Satisfaction Communication Events Hospitality Management 52

Les Roches

JANUARY 23, 2024

In this article, we’ll look at what it can be like working on island resorts. This also means staff are expected to offer incredible customer service. This guide offers insights into landing these unique hospitality career opportunities. What are private island resorts? What kind of roles do private island resorts offer?

Customer Service 52

Customer Service Resort Management Communication Housekeeping 52

Les Roches

OCTOBER 10, 2023

In this article, we’ll look at some of the best companies in hospitality as well as what it means to be the best. While many people initially think of just front-of-house staff and housekeepers when thinking about jobs in hospitality, there are many great roles in hospitality management that can offer exciting and rewarding careers.

Travel and Tourism 52

Travel and Tourism Training Hospitality Management Front of House 52

Les Roches

SEPTEMBER 25, 2024

25th September, 2024 In this article What Are the Top 10 Hotels in Abu Dhabi? High standards of service: working in a hotel here means adhering to high standards of service and quality. Working in these prestigious establishments means being part of a team that delivers exceptional service and unforgettable experiences.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

Metasphere

MAY 4, 2022

Our clients can essentially use it as a digital room directory and add important information like FAQs , facility information, order housekeeping services, and more. On the surface, hotel order taking system seems like an easy way for restaurants to automate their ordering process and reduce errors in their customer service.

Download 52

Download Maintenance Information POS Systems 52

Les Roches

MARCH 23, 2023

In this article, we will go over the differences between Airbnb and hotels, including their benefits and limitations. Instead, customers have to contact Airbnb customer service for help. Daily housekeeping : At hotels, guests can have their rooms cleaned daily. Who uses Airbnb the most?

Travel and Tourism 52

Travel and Tourism Concierge Pricing Catering 52

Revenue Hub

DECEMBER 12, 2022

NB: This is an article from WebRezPro. To prevent this, give staff the training and resources they need to deliver excellent customer service. . Use your PMS’ housekeeping report to ensure that each room is clean and sanitized. Read more articles from WebRezPro. And three, that those guests are never coming back.

Housekeeping 98

Housekeeping Training Reservations Sanitation 98