Les Roches

SEPTEMBER 24, 2024

What is customer experience management? Deliver customer experience excellence Study for a hospitality management degree and advance your CXM knowledge and experience. Explore Les Roches’ hospitality management courses.

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Training Communication Hospitality Management Information 69

Modern Restaurant Management

DECEMBER 4, 2020

. “They’ve had to basically adapt and change their entire business model,” says Yang Yang, an associate professor in the School of Sport, Tourism and Hospitality Management (STHM) at Temple University. Asia Center for Tourism and Hospitality Research, the road to recovery could still be a long one.

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Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. We also look at guest experience and the skills required to excel in guest services jobs.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

AUGUST 23, 2024

How to prepare for careers in the travel industry 23rd August, 2024 In this article Types of career paths in the travel industry Is a career in the travel industry right for you? What are the benefits of a hospitality degree for a career in the travel industry? What are the benefits of a career in the travel industry?

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Les Roches

SEPTEMBER 19, 2024

The main ones to master are: Communication skills: being able to clearly convey information and listen attentively ensures guests’ needs are met and any issues are resolved efficiently Customer service: providing memorable experiences for every guest is at the heart of the hospitality sector.

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Travel and Tourism Customer Service Workshop Hospitality Management 52

Les Roches

MARCH 23, 2023

Effective marketing helps to bring in new customers, build brand loyalty, and increase hotel revenue. As such, it is a vital element of hospitality management. In this article, we’ll discuss why hotel marketing is an important part of hospitality management , the different hotel marketing strategies available.

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Marketing Events Hospitality Management Information 98

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. Hospitality management encompasses a wider range of services and sectors such as restaurants, tourism and event planning.

Travel and Tourism 52

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Les Roches

APRIL 3, 2023

Managing a successful restaurant is a challenging role. In this article, we will explore how to be a restaurant manager , including some key responsibilities and skills, and we’ll also provide some guidance on how to become the general manager of a restaurant. What education does a restaurant manager need?

Customer Service 52

Customer Service Budgeting Communication Training 52

Les Roches

SEPTEMBER 16, 2024

Pursuing a degree in hospitality management or a related field will give you valuable foundational knowledge in hotel operations, customer service and quality standards. This will also provide you with first-hand knowledge of different types of hotel services.

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Les Roches

AUGUST 26, 2024

This article looks at the benefits of pursuing tourism roles abroad. Whether you’re drawn to the exciting hospitality scene in bustling cities or the serene beauty of remote destinations, this is a career that can open doors to experiences that are truly unparalleled.

Travel and Tourism 52

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Les Roches

JULY 4, 2024

What do you study in an online hotel management degree? 4th July, 2024 In this article The hospitality industry thrives on innovation and adaptability, so it’s no surprise that hospitality education also makes the most of technology. million US students studying online.

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Travel and Tourism Guest Satisfaction Events Guest Services 52

Les Roches

AUGUST 1, 2024

Explore the leading tourism companies in Dubai 1st August, 2024 In this article Dubai tourism companies What it’s like to work for a tourism company How to prepare for tourism jobs Known for its breathtaking skyline, luxurious lifestyle and lively culture, Dubai has become one of the world’s top travel destinations.

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Les Roches

AUGUST 21, 2024

Insights into hotel management salary and requirements 21st August, 2024 In this article Different roles and their salaries What affects hotel management salaries Requirements to get hotel management roles Skills needed to succeed in hotel management With more than 1.3

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Les Roches

JUNE 5, 2023

Of course, these two roles aren’t the only options in hospitality management , and there’s a wide range of careers in this exciting area. Hotel and Restaurant Management involves planning, organizing, and controlling operations in the tourism industry. What is hotel and restaurant management?

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Menu Planning Housekeeping Front of House Training 52

Les Roches

JUNE 27, 2024

Your journey starts here: working for top travel agencies in Abu Dhabi 27th June, 2024 In this article Starting a career journey in the travel industry is like setting foot on a path paved with exploration, adventure and endless opportunities.

Travel and Tourism 52

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Les Roches

JULY 9, 2024

Understanding the different paths within hospitality The hospitality industry is huge and includes everything from hotels and resorts to restaurants, cruise lines and event management companies. A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism.

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Les Roches

AUGUST 4, 2024

Aiming for the top: Hotel manager salary and benefits 4th August, 2024 In this article What does a hotel manager do? What does it take to become a hotel manager? It’s important to make sure that you work on all these areas to start a successful career as a hotel manager.

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Les Roches

JUNE 25, 2024

How to start a career in hotel reputation management 25th June, 2024 In this article In the digital age, a hotel’s reputation can make or break its success. As a result, hotel reputation management has become increasingly vital in ensuring guest satisfaction and maintaining a positive brand image.

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Les Roches

JULY 3, 2024

From reception to management: Hotel careers in Dubai 3rd July, 2024 In this article Dubai, with its glittering skyline, opulent resorts and rich culture, is a destination of hospitality excellence on the global stage. In this article, we will explore the range of hotel company careers in Dubai, from reception to management.

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Les Roches

DECEMBER 28, 2022

It can also involve emailing current or potential customers or clients, providing web content, and monitoring digital ad campaigns. As a communications manager, you may also be tasked with public relations duties , such as flagging campaigns to the media to help promote your company and its products. Customer service.

Communication 52

Communication Blog Customer Service Marketing 52

Les Roches

JUNE 27, 2024

Finding Dubai tourism careers that inspire you 27th June, 2024 In this article Dubai, in the heart of the United Arab Emirates, is renowned for its innovation, towering skyscrapers, luxurious resorts, and vibrant cultural scene.

Travel and Tourism 52

Travel and Tourism Events Front Desk Operations Customer Service 52

Les Roches

JUNE 26, 2024

What degree is best for hotel management? 26th June, 2024 In this article In the fast-paced world of hospitality, the role of a hotel manager is vital. A solid educational background is essential to excel in this field, but knowing what degree is best for hotel management can be hard.

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Les Roches

MAY 24, 2023

If you’re looking to start along a career path in restaurant or hospitality management, you might be wondering what skills you need to succeed. There’s a range of skills that can be helpful if you want to have a career in hospitality management. What are the essential skills for a restaurant manager?

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Les Roches

MAY 9, 2023

If you’re looking to start along a career path in restaurant or hospitality management, you might be wondering what skills you need to succeed. There’s a range of skills that can be helpful if you want to have a career in hospitality management. What is restaurant management?

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Les Roches

SEPTEMBER 17, 2024

Traits of great leaders in hospitality industry 17th September, 2024 In this article Importance of leadership in the hospitality industry Traits that make great leaders in the hospitality industry Why become a leader in hospitality? So what makes a great leader?

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Les Roches

JANUARY 25, 2024

If you’re someone who loves to travel, e­njoys outdoor activities or is tired of the typical nine­-to-five job, you may want to think about a career path in hospitality and the adve­nture tourism industry. In this article, we’ll look at what adventure tourism is and how you can start a career in this exciting field.

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Travel and Tourism Communication Customer Service Hospitality Management 52

Revenue Hub

JANUARY 11, 2024

NB: This is an article from Cloudbeds , one of our Expert Partners Deloitte described the year ahead in the travel industry as being defined by the basics – product, performance, and price – because of the once-in-a-generation crisis that forced economies and societies alike to reshape themselves. Keep evolving with it.

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Book Marketing Information Article 109

Les Roches

JULY 18, 2023

In this article, we’ll go over what effective communication is, how it can help you prepare yourself for leadership in the hospitality industry , plus how it can assist you in your personal life. Bachelor in hospitality management How does effective communication contribute to professional success?

Communication 52

Communication Hospitality Management Customer Service Front of House 52

Les Roches

JULY 3, 2024

Find your passion: Sharjah tourism careers 3rd July, 2024 In this article Located along the shores of the Arabian Gulf, Sharjah is a hub of culture, heritage and innovation in the United Arab Emirates(UAE). In this article, we will explore tourism careers in Sharjah.

Travel and Tourism 52

Travel and Tourism Workshop Training Guest Satisfaction 52

Les Roches

MAY 25, 2023

If you’ve been looking at a career path in hospitality management , you may have wondered what skills and traits you need to have in order to succeed. In this article, we’ll discuss the main skills that you will need to acquire if you want to work in hospitality and hotel management.

Communication 52

Communication Hospitality Management Training Customer Service 52

Les Roches

MAY 9, 2023

If you’ve been looking at a career path in hospitality management , you may have wondered what skills and traits you need to have in order to succeed. In this article, we’ll discuss the main skills that you will need to acquire if you want to work in hospitality and hotel management.

Communication 52

Communication Hospitality Management Training Customer Service 52

Les Roches

AUGUST 2, 2024

The top hotels in Dubai to work in 2nd August, 2024 In this article What makes a hotel stand out? 5-star accommodation distinguishes itself in the competitive hospitality industry by offering exceptional service, unique experiences and superior facilities that aim to exceed expectations and generate great guest reviews.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Training Hospitality Management 52

Les Roches

JULY 9, 2024

Reasons to work as a tourism consultant 9th July, 2024 In this article The role of a tourism consultant What is it like to work as a travel consultant? Travel agents primarily focus on booking and selling services such as flights, hotels, travel insurance and vacation packages directly to clients.

Travel and Tourism 52

Travel and Tourism Strategic Planning Workshop Budgeting 52

Les Roches

JULY 2, 2024

Exciting opportunities: hospitality careers in Dubai 2nd July, 2024 In this article Dubai, a city in the United Arab Emirates, is known for its towering skyscrapers, luxurious resorts, and a vibrant culture. It also stands as a global beacon of hospitality excellence. Here are some steps to help you prepare for success.

Travel and Tourism 52

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Les Roches

DECEMBER 30, 2022

In this article, we’ll go over what exactly you can expect when you look for work in one of the major airlines, including how rewarding it can be to work in the hospitality side of the business. . Why is hospitality important to the airline industry? In the airline industry, hospitality is different and unique.

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Les Roches

JUNE 24, 2024

Unique hospitality careers you might never have heard of 24th June, 2024 In this article The hospitality industry is full of familiar roles such as hotel managers, concierges and restaurant staff. This article aims to uncover some of the strangest careers in the hospitality sector.

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Workshop Concierge Travel and Tourism Hospitality Management 52

Les Roches

JUNE 14, 2024

Learn more about creating unforgettable hospitality experiences Hospitality Careers Exploring the world of guest services: from definitions to job descriptions Industry News What are good customer service skills? Industry News Customer service vs. customer support: what’s the difference?

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