Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Revenue Hub

SEPTEMBER 30, 2024

NB: This is an article from TrustYou Subscribe to our weekly newsletter and stay up to date Hotels that offered turndown service, a pool, and mini-bars weren’t so common. This proactive approach to understanding guest perceptions supports hotels in tailoring their services to meet guest expectations.

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Guest Satisfaction Book Article Customer Service 104

Revenue Hub

SEPTEMBER 12, 2024

Imagine a hotel where guests feel at home, returning every time they plan some time off. NB: This is an article from Profitroom Subscribe to our weekly newsletter and stay up to date In this article, we’ll discuss why building guest loyalty is crucial to hotel success, what benefits it brings, and how to effectively achieve this goal.

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Workshop Customer Service Article Guest Satisfaction 104

Revenue Hub

JULY 8, 2024

What you say – or don’t say – can affect guests’ opinions about your hotel long before they set foot on your property.‍ Keep reading to learn helpful tips and tools to optimize the guest experience and streamline operations. Why Communicate With Hotel Guests Before Their Stay?

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Communication Guest Satisfaction Article Customer Service 109

Revenue Hub

APRIL 4, 2024

NB: This is an article from Flyr (formerly Pace Revenue) , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date In 2024, innovation seems to be waiting around every corner, and no industry is exempt from its influence and subsequent transformation.

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Book Customer Service Guest Satisfaction Pricing 108

Revenue Hub

APRIL 19, 2024

NB: This is an article from Tripleseat Subscribe to our weekly newsletter and stay up to date This technology’s primary goal is to centralize and streamline all customer data. Read the full article at Tripleseat The post CRM for Hotels: 6 Benefits to Unlock Group Sales Success appeared first on Revenue Hub.

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Information Guest Satisfaction Catering Document 109

Revenue Hub

JUNE 18, 2024

The Front Desk Manager in a hotel is pivotal in orchestrating the first and lasting impressions of guests, managing the reception team to ensure a seamless check-in and checkout process, handling reservations and addressing guest inquiries and concerns – always with the utmost professionalism.

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Guest Satisfaction Pricing Housekeeping Communication 109

Revenue Hub

SEPTEMBER 23, 2024

Check key things that matter most for your guests, from pre-stay to post-stay. NB: This is an article from TrustYou Subscribe to our weekly newsletter and stay up to date Pre-Stay Preferences – Crafting the Ideal Journey Engaging Modern Travelers with Cutting-Edge Booking Experiences Booking travel has become quite complicated nowadays.

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Book Guest Satisfaction Information Article 109

Revenue Hub

OCTOBER 5, 2023

NB: This is an article from TrustYou Very few travelers will book an accommodation without looking at reviews first. Providing outstanding customer service is key to garnering positive reviews. Train your staff to prioritize guest satisfaction by being attentive, responsive, and proactive. stars on a 1–5 scale.

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Guest Satisfaction Book Article Blog 109

Revenue Hub

MARCH 18, 2024

This post emphasizes the significance of utilizing insights from three analytical categories — destination, guest, and operational — to transform the guest experience and enhance operational efficiency, substantially improving financial performance. This can significantly enhance guest satisfaction and loyalty.

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Travel and Tourism Customer Service Guest Satisfaction Information 108

Revenue Hub

APRIL 15, 2024

A 360-degree unified customer profile (also called Single Guest Profile) represents a paradigm shift in how we manage guest experiences. It’s not merely a collection of data points, but a living, evolving portrait of each guest that interacts with every service touchpoint.

Customer Service 109

Customer Service Guest Satisfaction Article Information 109

Revenue Hub

SEPTEMBER 4, 2023

NB: This is an article from Demand Calendar This metric is calculated by dividing the total room revenue by the number of available rooms or multiplying the average daily room rate (ADR) by the room occupancy rate. Focusing solely on revenue may overshadow the efforts put into guest satisfaction, leading to a disheartened team.

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Guest Satisfaction Pricing Article Customer Service 108

Revenue Hub

APRIL 6, 2023

NB: This is an article from RateGain A chatbot greets guests upon check-in, and Artificial Intelligence (AI) algorithms analyze their room preferences and behaviors to create a personalized experience. As the hotel industry advances, innovative technologies like AI pave the way for better guest experiences and streamlined operations.

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Guest Satisfaction Pricing Article Customer Service 97

Revenue Hub

SEPTEMBER 27, 2023

NB: This is an article from Bookboost This means the focus is mainly on short-term relations with guests, and once the transaction is done (the booking is made), the relationship ends. This is because if your brand has a loyal customer base you don’t need to spend as much money on advertising and promotions.

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Marketing Guest Satisfaction Reservations Book 109

Revenue Hub

FEBRUARY 20, 2024

In today’s world, filled with technology and different alternatives, if you want to reach your customers and connect with them, you need to provide them with options. Guests appreciate when brands make an effort to communicate with them in a way that aligns with their personal preferences.

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Communication Guest Satisfaction Article Customer Service 105

Revenue Hub

JUNE 18, 2024

NB: This is an article from Flyr (formerly Pace Revenue) , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date It makes me think of a famous quote that has been attributed to many people, but is true nevertheless, Nothing happens until somebody sells something. That’s a customer service culture.

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Guest Satisfaction Guest Retention Article Customer Service 108

Hotelogix

FEBRUARY 28, 2025

But something is missing—your guests don’t feel personally connected. This article will show you how ChatGPT can help hotels keep guests engaged , improve their experience, and increase revenue , all while reducing staff workload. Now, what if I told you that a simple AI-powered system could change that?

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Book Guest Satisfaction Guest Retention Training 130

Revenue Hub

JULY 17, 2023

Hotels are constantly seeking innovative ways to enhance guest experiences while increasing revenue – and summer time is no exception! In this blog, we consider how hotels can leverage poolside dining and mobile dining apps to maximise their profits and elevate guest satisfaction.

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Guest Satisfaction Article Blog Customer Service 94

Revenue Hub

JULY 19, 2023

Boosting profitability while maintaining high-quality service in city hotels is both an art and a science. NB: This is an article from Lybra , one of our Expert Partners In this article, we delve into ten comprehensive strategies that can help you drive revenue and enhance guest experiences.

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Pricing Article Strategic Planning Book 98

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Customer Service The level of customer service is perhaps one of the most directly experienced criteria by guests. Schedule a Call wiith Hotelogix

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Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Customer Service The level of customer service is perhaps one of the most directly experienced criteria by guests. Schedule a Call wiith Hotelogix

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Maintenance Travel and Tourism Customer Service Concierge 100

Revenue Hub

APRIL 3, 2023

NB: This is an article from BEONx , one of our Expert Partners In fact, most professionals in the hospitality industry now recognise that strategic revenue management is one of the key levers of business success. Think about everything that a typical guest experiences when they book a room at your hotel.

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Guest Satisfaction Book Reservations Article 96

Revenue Hub

AUGUST 29, 2023

NB: This is an article from Userguest , one of our Expert Partners Savvy hoteliers are tapping into the power of upselling and cross-selling techniques to unlock additional revenue streams and enhance the guest experience. Make sure the offers are relevant to the guest’s profile and preferences.

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Communication Book Article Reservations 93

Revenue Hub

JANUARY 11, 2024

NB: This is an article from Userguest , one of our Expert Partners As we step into 2024, several key trends are set to redefine the landscape of hotels and accommodations. Hotels can meet this demand by creating customer-centric campaigns that allow guests to personalise their travel itineraries. Let the adventure begin!

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Guest Satisfaction Pricing Guest Retention Marketing 106

Revenue Hub

JUNE 11, 2024

Its practical use can empower hotels to anticipate guest preferences, tailor services accordingly, and deliver them through the right channels. This not only enhances the guest experience but also opens doors to increased profitability.

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Guest Satisfaction Article Events Pricing 109

Revenue Hub

OCTOBER 6, 2023

I think there are a lot of leaders, including some with decades of experience that work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.”

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Guest Services Definition Communication Training 109

InnQuest

FEBRUARY 3, 2023

Even without COVID-19, profitability in the hotel industry is still a significant concern due to factors like: Increased dependence on web-based travel agencies The growth of tough competition Rising customer demands Sit tight, for you will learn some of the essentials for upselling in hotels in this article! What is Upselling?

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Book Reservations Communication Pricing 220

Revenue Hub

JULY 24, 2023

NB: This is an article from Demand Calendar Factors such as the destination’s appeal for tourism, business events, cultural festivals, and other attractions are the primary drivers of the demand for overnight stays. The hotel will optimize revenue and enhance the guest experience by focusing on specific target groups.

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Maintenance Travel and Tourism Special Events Pricing 98

Revenue Hub

JULY 13, 2023

Imagine a world where your hotel knows what a guest wants even before they do. NB: This is an article from RateGain A world where your pricing strategy is not just about numbers, but about understanding choices, dreams, and the urge to travel.

Pricing 98

Pricing Book Guest Satisfaction Article 98

Revenue Hub

MARCH 5, 2024

In today’s hospitality industry, the competition is fierce, and guests’ expectations are higher than ever, making it the perfect time for your property to focus on increasing your service standards to boost guest satisfaction. Remember that you should be looking to give thoughtful but not expensive value-adds.

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Pricing Blog Book Article 106

Revenue Hub

OCTOBER 17, 2024

The focus tends to be on inbound calls — guests reaching out with specific needs. NB: This is an article from Revinate Subscribe to our weekly newsletter and stay up to date But what if your reservations team could proactively drive bookings and fill your rooms more consistently?

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Reservations Book Training Article 104

Revenue Hub

FEBRUARY 20, 2024

Modern consumers expect personalized experiences in many aspects of their lives – from online shopping to streaming services – making it very important that hotels find ways to offer the same level of personalization that travelers expect in their next hotel stay.

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Marketing Concierge Information Book 109

Revenue Hub

JULY 11, 2023

NB: This is an article from Lybra , one of our Expert Partners Amid a sea of considerations, ranging from efficient staff management and impeccable property upkeep to top-tier customer service, revenue management emerges as a critical linchpin. Embarking on a new hotel venture is a complex yet thrilling endeavor.

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Pricing Book Article Events 75

Hotelogix

SEPTEMBER 5, 2024

Automation has revolutionized the hospitality industry by streamlining operations, enhancing guest experiences, and improving efficiency. This article delves into hotel automation, how it benefits the hospitality sector, and the essential tasks worth automating. What Is Hotel Automation? 

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Housekeeping Reservations Scheduling Book 100

Hotelogix

SEPTEMBER 5, 2024

Automation has revolutionized the hospitality industry by streamlining operations, enhancing guest experiences, and improving efficiency. This article delves into hotel automation, how it benefits the hospitality sector, and the essential tasks worth automating. What Is Hotel Automation? 

Housekeeping 100

Housekeeping Reservations Scheduling Book 100

Les Roches

AUGUST 21, 2024

Insights into hotel management salary and requirements 21st August, 2024 In this article Different roles and their salaries What affects hotel management salaries Requirements to get hotel management roles Skills needed to succeed in hotel management With more than 1.3 Average salaries for front office managers are around $55,182 per year.

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Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

AUGUST 23, 2024

How to prepare for careers in the travel industry 23rd August, 2024 In this article Types of career paths in the travel industry Is a career in the travel industry right for you? This article is a handy guide to preparing for a career in travel, the different job opportunities available and the skills and qualifications you need to succeed.

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Travel and Tourism Event Coordination Blog Customer Service 52