Hospitality Net

OCTOBER 3, 2024

If you’re reading this article the day it comes out, then next week – the first full week of October – is Customer Service Week.

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Customer Service Article 64

Modern Restaurant Management

DECEMBER 9, 2024

In this article, we delve into five key ways that you should be using your POS data to forecast holiday demand for your restaurant. Use your POS data to predict the busiest times and ensure you are ready to maintain fast and friendly customer service.

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POS Systems Book Customer Service Scheduling 167

Revenue Hub

JANUARY 21, 2025

NB: This is an article from gcommerce Subscribe to our weekly newsletter and stay up to date The way you respond to reviews can impact your hotels visibility, affect your credibility among potential guests, and even influence bookings.

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Article Customer Service Presentation Book 108

Modern Restaurant Management

NOVEMBER 5, 2024

In this article, I’ll share those tips so you can hire people who will excel in the role and not only fill it. Assessing Communication Skills Clear, consistent communication keeps restaurants running smoothly, whether giving instructions to the kitchen staff or addressing a customer’s concerns.

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Communication Server Information Customer Service 167

Restaurant Engine

DECEMBER 25, 2024

There are several reasons for this, including your food, your pricing, and your customer service. In this article, we look at how to tell your restaurants story through branding. The style of customer service you offer, the uniforms your staff wear, and how your team interacts with your customers.

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Communication Customer Service Accounting Presentation 93

Are Morch

DECEMBER 27, 2022

For every business to grow and be successful, it needs to have good customer service. Without it, the business might suffer from high customer churn and negative reviews. With good customer service, your business’s public image will increase through word of mouth.

Customer Service 64

Customer Service Article 64

Revenue Hub

FEBRUARY 11, 2025

NB: This is an article from Catala Consulting Subscribe to our weekly newsletter and stay up to date Whether its a seamless check-in process, personalized dining recommendations, or proactive problem-solving, customer satisfaction is at the heart of every hotel, resort, and travel business.

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Article Pricing Customer Service Hospitality Management 69

Hospitality Net

JANUARY 16, 2025

One of our Shepard Letter subscribers recently asked, How come you didnt do an article on customer service or experience New Years resolutions? Great question, and heres my answer: Ask and ye shall receive!

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Customer Service Article 52

Social Hospitality

MARCH 18, 2025

However, collaboration among marketing, customer service, and management teams is essential to maximize its effectiveness. This article will explore three key strategies to encourage collaboration for social media success. For instance, sharing employee-generated content humanizes the brand.

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Customer Service Scheduling Communication Document 52

Hotelogix

SEPTEMBER 12, 2024

These platforms provide travelers with insights into the services, amenities, and experiences hotels offer, making them pivotal in the decision-making process for accommodations.  Enhanced Customer Service By paying close attention to guest feedback on review sites, hotels can swiftly address any issues raised.

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Competitive Analysis Guest Satisfaction Customer Service Book 211

Revenue Hub

MAY 3, 2024

NB: This is an article from Aptech Subscribe to our weekly newsletter and stay up to date However, with technology’s growing role in hospitality optimization, the companies providing systems and solutions to hotel organizations may not always share the same mindset.

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Customer Service Guest Satisfaction Communication Article 109

Revenue Hub

DECEMBER 6, 2024

NB: This is an article from DerbySoft Subscribe to our weekly newsletter and stay up to date Almost a century later (1841), Thomas Cook opened the first leisure travel agency, and by 1845, he launched his first commercial packaged tour.

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Book Travel and Tourism Pricing Information 109

Revenue Hub

DECEMBER 13, 2024

NB: This is an article from Canary Technologies Subscribe to our weekly newsletter and stay up to date Enter guest experience management. Guest Experience vs. Customer Service: Whats the Difference? Customer service is often what people think of when the guest experience is mentioned, but its only one piece of the puzzle.

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Customer Service Article Book Reservations 109

Revfine

MARCH 21, 2023

Indeed, hospitality companies are increasingly using AI to carry out customer service tasks, which are especially important within hotels and resorts. As computer technology has advanced, artificial intelligence has become more reliable, enhancing its standing within the business world.

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Customer Service Article 116

Revenue Hub

MARCH 1, 2024

Chatbots stand out as the new MVP in enhancing customer loyalty programs. The Rise of Chatbots in Customer Service The surge in chatbot technology within customer service sectors is primarily driven by advancements in artificial intelligence (AI) and machine learning, which have significantly improved the capabilities of chatbots.

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Customer Service Article Catering Book 109

Revenue Hub

JULY 2, 2024

NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date However, we examine how this focus can compromise customer service, strain staff, and lead to financial short-sightedness. However, hoteliers assume that higher occupancy indicates better financial performance.

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Customer Service Article Communication Reservations 109

Modern Restaurant Management

DECEMBER 12, 2023

In this article, I will share my perspective on the current state of automation and why I believe it is poised for significant growth in 2024. Robots are now being deployed for various tasks, ranging from food preparation and delivery to customer service.

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Customer Service Article Marketing 203

Modern Restaurant Management

FEBRUARY 28, 2020

” The article continues, “…‘(the devices) can notice the frustration in your voice and offer a solution – like calling the support team for you,’ reads a recent analysis from VoiceSummit. The pymnts.com article notes: “More than three-quarters of U.S. percent year over year.

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Marketing Article Information Communication 168

Restaurant Engine

JULY 22, 2020

You want to always be working on improving customer experience for your restaurant online. In this article, we’re going to tell you how and give you some tips. How to Boost Customer Satisfaction. Sam Walton said, “The goal of a company is to have customer service that is not just the best but legendary.”.

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Customer Service Information Blog Communication 126

Revenue Hub

JANUARY 12, 2024

A guest-centric hotel (or a customer-centric operation) prioritizes guest needs and satisfaction over everything else. NB: This is an article from Mews It’s all about creating a personalized experience for guests to exceed their expectations and build customer loyalty.

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Customer Service Concierge Training Article 109

Modern Restaurant Management

OCTOBER 7, 2024

In almost every conversation I have with other industry professionals, someone will say “before COVID… ” or “since COVID… ” As a matter of fact, in many of my articles I make the same comparison. I’ll make this connection for you later in this article.

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Concierge Article Customer Service Reservations 189

Revenue Hub

SEPTEMBER 12, 2024

NB: This is an article from Profitroom Subscribe to our weekly newsletter and stay up to date In this article, we’ll discuss why building guest loyalty is crucial to hotel success, what benefits it brings, and how to effectively achieve this goal. Read the full article at Profitroom The post Should Hotels Build Guest Loyalty?

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Workshop Customer Service Article Guest Satisfaction 104

Modern Restaurant Management

JUNE 27, 2022

Restaurant customers do everything from their phones. They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete.

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Article Definition Customer Service Budgeting 203

Revenue Hub

JANUARY 15, 2024

Customer service is an undeniable staple of hospitality. But great customer service wouldn’t exist without great guest communication. Warm regards, [Your Signature] Read the full article at Canary Technologies The post 14 Hotel Email Templates to Refine Guest Communication appeared first on Revenue Hub.

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Communication Reservations Customer Service Article 109

Revenue Hub

MAY 2, 2024

NB: This is an article from The Hotels Network , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date This article explores the impact of these technologies on the booking journey and 2024’s hospitality landscape, based on THN’s Chief Experience Officer Michael J. appeared first on Revenue Hub.

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Information Article Book Customer Service 109

Modern Restaurant Management

MAY 16, 2024

This article will walk you through a weekly restaurant SEO checklist that you can follow to improve sales in three months. ” You can find step-by-step instructions for setting up and maintaining your profile in this Google Business Profile article , but in general you should treat it like a social media site.

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Special Events Article Events Customer Service 185

Modern Restaurant Management

FEBRUARY 9, 2021

This article includes some simple digital marketing strategies that restaurants can quickly implement ahead of the Valentine’s Day holiday. Customer reviews can seem like a small aspect of running a restaurant, but they can tell a lot about how well a restaurant is running at all aspects. Make Your Menu the Main Course.

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Marketing Reservations Communication Customer Service 221

Modern Restaurant Management

JUNE 23, 2022

The hi-tech workforce has expanded into factories, warehouses, ecommerce delivery fleets, and this article’s focus: quick serve restaurants. Restaurant and retail employees were hard to come by while the number of channels for interacting with customers multiplied.

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Back of House Download Article Customer Service 189

Revenue Hub

FEBRUARY 5, 2024

AI-Powered Customer Service Improvements to Artificial Intelligence (AI) have led the way for bot-powered customer service, one of the top website design trends for this year. Read the full article at Travelboom The post The Top Hotel Website Design Trends to Follow in 2024 appeared first on Revenue Hub.

Customer Service 108

Customer Service Book Article Communication 108

Revenue Hub

APRIL 4, 2024

NB: This is an article from Flyr (formerly Pace Revenue) , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date In 2024, innovation seems to be waiting around every corner, and no industry is exempt from its influence and subsequent transformation.

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Book Customer Service Guest Satisfaction Pricing 108

Revenue Hub

JULY 8, 2024

‍ NB: This is an article from Canary Technologies Subscribe to our weekly newsletter and stay up to date Whether it’s an email, text, AI chatbot or all three, creating a pre-arrival guest communication strategy is a game-changer for guest satisfaction and hotel revenue. The weeks leading up to a guest’s stay are incredibly influential.

Communication 109

Communication Guest Satisfaction Article Customer Service 109

Revenue Hub

FEBRUARY 29, 2024

NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date Why? Because gaining new customers is more expensive than engaging with your current ones. In this article, we will delve into four not-so-obvious tactics that will help you increase your guest loyalty and achieve those goals.

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Article Customer Service Communication Book 109

Revenue Hub

MAY 10, 2023

NB: This is an article from Asksuite This has compelled travelers to seek immediate responses regardless of where they are on the buying journey. The surge in customer service channels presents an unprecedented challenge for hoteliers, as their response time window starts to dwindle.

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Communication Customer Service Presentation Reservations 97

Revenue Hub

MARCH 18, 2024

NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date What is analytics in hospitality? It involves collecting, processing, and analyzing data to gain insights that can inform decision-making, improve customer service, optimize operations, and enhance the overall guest experience.

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Travel and Tourism Customer Service Guest Satisfaction Information 108

Revenue Hub

APRIL 19, 2024

A hotel Customer Relationship Management (CRM) is intended to seemlessly manage and improve guest relationships and how your hotel provides stellar customer experiences ultimately to improve profitability. It helps you understand and connect with your clients and optimize your hotel sales and catering growth.

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Information Guest Satisfaction Catering Document 109

Revenue Hub

JUNE 7, 2024

From Baby Boomers to Gen Z, today’s travelers want more than a standard room to sleep in—they want a stand-out experience backed by convenience, luxury, and personalized customer service. Read the full article at WebRezPro The post Not Just a Pretty Room: Selling an Experience appeared first on Revenue Hub.

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Article Customer Service Presentation Pricing 109

Revenue Hub

MAY 2, 2024

NB: This is an article from TCRM Subscribe to our weekly newsletter and stay up to date This follows on the heels of 1,842 hotel openings in 2022 and approximately 2,480 hotel openings in 2023. They provide customized services, designs, and experiences tailored to different types of guests.

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Article Pricing Marketing Customer Service 108