Customer Service Is Like Dating
Hospitality Net
MAY 17, 2023
I like the title of this article, but perhaps a more appropriate title might be: Customer Service Is Like Being Married.
Top Customer Service and CX Predictions and Trends for 2024
Hospitality Net
JANUARY 4, 2024
I recently wrote two articles in my weekly Forbes column with my top predictions and trends for customer service and customer experience. Happy New Year! What’s 2024 going to be like? I’ve taken five of my favorites from the list to share here in The Shepard Letter. Here are my top predictions for 2024.
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Three Customer Service and CX Metrics Every Employee Needs to Understand
Hospitality Net
FEBRUARY 21, 2024
Many of you who read my articles or watch my videos may not have jobs related to customer service or CX measurement, but that doesn’t mean you shouldn’t pay attention to what I’m about to share.
Boosting Customer Service Scores: Strategies for Hotel Operators
Revenue Hub
MAY 23, 2024
Improving customer service scores is critical for any hotel aiming to enhance guest satisfaction and maintain a competitive edge. Hotel operators can achieve this by focusing on three key areas: implementing staff collaboration software, recognizing staff for ideal behavior, and offering a guest texting service.
How to Provide the Best Customer Service Before Booking
Revenue Hub
MARCH 12, 2024
There are great articles out there talking about customer service during the stay. But they failed to address the customer service provided before potential customers turn into guests. Without perfect customer service at that stage, your chances of getting more reservations decrease significantly.
The Tension Between Leadership and Customer Service
Hospitality Net
MAY 12, 2024
My friend Sterling Hawkins just wrote a great article about the tension between the leadership of a company and the salesforce. Hawkins reports the president of a Fortune 500 company told him, Tension between the salesforce and leadership is normal. One is always bargaining with the other for more.
Customer Service Week 2024
Hospitality Net
OCTOBER 3, 2024
If you’re reading this article the day it comes out, then next week – the first full week of October – is Customer Service Week.
9 Insider Tips on Improving Customer Service and Relations in Your Business
Are Morch
DECEMBER 27, 2022
For every business to grow and be successful, it needs to have good customer service. Without it, the business might suffer from high customer churn and negative reviews. With good customer service, your business’s public image will increase through word of mouth.
Best Hotel Review Websites to Improve your Hotel Reputation
Hotelogix
SEPTEMBER 12, 2024
These platforms provide travelers with insights into the services, amenities, and experiences hotels offer, making them pivotal in the decision-making process for accommodations. Enhanced Customer Service By paying close attention to guest feedback on review sites, hotels can swiftly address any issues raised.
What Can Guest Experience Management Do for Your Property?
Revenue Hub
DECEMBER 13, 2024
NB: This is an article from Canary Technologies Subscribe to our weekly newsletter and stay up to date Enter guest experience management. Guest Experience vs. Customer Service: Whats the Difference? Customer service is often what people think of when the guest experience is mentioned, but its only one piece of the puzzle.
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Great customer service and its role in successful restaurants
Les Roches
MAY 19, 2023
In the restaurant industry, customer service is integral to operations. Whether you are a career changer or want to move up the ranks, being able to demonstrate excellent restaurant customer service skills is essential for success in the industry.
Boosting Customer Loyalty: Chatbots are New Travel Tech MVP
Revenue Hub
MARCH 1, 2024
Chatbots stand out as the new MVP in enhancing customer loyalty programs. The Rise of Chatbots in Customer Service The surge in chatbot technology within customer service sectors is primarily driven by advancements in artificial intelligence (AI) and machine learning, which have significantly improved the capabilities of chatbots.
How to use Artificial Intelligence in the Hospitality Industry
Revfine
MARCH 21, 2023
Indeed, hospitality companies are increasingly using AI to carry out customer service tasks, which are especially important within hotels and resorts. As computer technology has advanced, artificial intelligence has become more reliable, enhancing its standing within the business world.
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Hotel customer service: what is it, and how can it become a career?
Les Roches
JULY 18, 2023
When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.
Exploring the Factors Behind the Surge in Restaurant Automation
Modern Restaurant Management
DECEMBER 12, 2023
In this article, I will share my perspective on the current state of automation and why I believe it is poised for significant growth in 2024. Robots are now being deployed for various tasks, ranging from food preparation and delivery to customer service.
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MRM EXCLUSIVE: ‘Marketing Loud Speaker’ Revs Up QSR Response and Sales
Modern Restaurant Management
FEBRUARY 28, 2020
” The article continues, “…‘(the devices) can notice the frustration in your voice and offer a solution – like calling the support team for you,’ reads a recent analysis from VoiceSummit. The pymnts.com article notes: “More than three-quarters of U.S. percent year over year.
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Keeping Hospitality Human: Importance of Personal Touch and Hotel Tech
Revenue Hub
MAY 3, 2024
NB: This is an article from Aptech Subscribe to our weekly newsletter and stay up to date However, with technology’s growing role in hospitality optimization, the companies providing systems and solutions to hotel organizations may not always share the same mindset.
Improving Customer Experience For Your Restaurant Online
Restaurant Engine
JULY 22, 2020
You want to always be working on improving customer experience for your restaurant online. In this article, we’re going to tell you how and give you some tips. How to Boost Customer Satisfaction. Sam Walton said, “The goal of a company is to have customer service that is not just the best but legendary.”.
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Restaurant Trends to Look For in 2025
Modern Restaurant Management
OCTOBER 7, 2024
In almost every conversation I have with other industry professionals, someone will say “before COVID… ” or “since COVID… ” As a matter of fact, in many of my articles I make the same comparison. I’ll make this connection for you later in this article.
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9 Ways to Build a Guest-Centric Hotel
Revenue Hub
JANUARY 12, 2024
A guest-centric hotel (or a customer-centric operation) prioritizes guest needs and satisfaction over everything else. NB: This is an article from Mews It’s all about creating a personalized experience for guests to exceed their expectations and build customer loyalty.
Five Ways to Use POS Data to Forecast Holiday Demand for Your Restaurant
Modern Restaurant Management
DECEMBER 9, 2024
In this article, we delve into five key ways that you should be using your POS data to forecast holiday demand for your restaurant. Use your POS data to predict the busiest times and ensure you are ready to maintain fast and friendly customer service.
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Five Reasons Why QR Code Menus Aren’t Going Away
Modern Restaurant Management
JUNE 27, 2022
Restaurant customers do everything from their phones. They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete.
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14 Hotel Email Templates to Refine Guest Communication
Revenue Hub
JANUARY 15, 2024
Customer service is an undeniable staple of hospitality. But great customer service wouldn’t exist without great guest communication. Warm regards, [Your Signature] Read the full article at Canary Technologies The post 14 Hotel Email Templates to Refine Guest Communication appeared first on Revenue Hub.
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The Hidden Costs of Hotel Capacity Driven KPIs
Revenue Hub
JULY 2, 2024
NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date However, we examine how this focus can compromise customer service, strain staff, and lead to financial short-sightedness. However, hoteliers assume that higher occupancy indicates better financial performance.
Restaurant SEO – A Weekly Checklist
Modern Restaurant Management
MAY 16, 2024
This article will walk you through a weekly restaurant SEO checklist that you can follow to improve sales in three months. ” You can find step-by-step instructions for setting up and maintaining your profile in this Google Business Profile article , but in general you should treat it like a social media site.
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Digital Marketing Tips to Attract More Valentine’s Day Diners
Modern Restaurant Management
FEBRUARY 9, 2021
This article includes some simple digital marketing strategies that restaurants can quickly implement ahead of the Valentine’s Day holiday. Customer reviews can seem like a small aspect of running a restaurant, but they can tell a lot about how well a restaurant is running at all aspects. Make Your Menu the Main Course.
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MRM EXCLUSIVE: Fast Food Has Become a Hi-Tech Job
Modern Restaurant Management
JUNE 23, 2022
The hi-tech workforce has expanded into factories, warehouses, ecommerce delivery fleets, and this article’s focus: quick serve restaurants. Restaurant and retail employees were hard to come by while the number of channels for interacting with customers multiplied.
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AI Driven Technologies and Trends: What’s Next for Hoteliers?
Revenue Hub
MAY 2, 2024
NB: This is an article from The Hotels Network , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date This article explores the impact of these technologies on the booking journey and 2024’s hospitality landscape, based on THN’s Chief Experience Officer Michael J. appeared first on Revenue Hub.
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4 Tactics to Make Your Guests Return For a Second Visit
Revenue Hub
FEBRUARY 29, 2024
NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date Why? Because gaining new customers is more expensive than engaging with your current ones. In this article, we will delve into four not-so-obvious tactics that will help you increase your guest loyalty and achieve those goals.
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The Top Hotel Website Design Trends to Follow in 2024
Revenue Hub
FEBRUARY 5, 2024
AI-Powered Customer Service Improvements to Artificial Intelligence (AI) have led the way for bot-powered customer service, one of the top website design trends for this year. Read the full article at Travelboom The post The Top Hotel Website Design Trends to Follow in 2024 appeared first on Revenue Hub.
Boost Your Hotel Performance with a Guest-Centered Strategy
Revenue Hub
FEBRUARY 21, 2024
One of the best ways to build customer loyalty is to adopt a guest-centric hotel strategy where guests feel that they are valued and treated exceptionally well, regardless of whether they’ve booked a standard room or an executive suite. Provide comprehensive training on customer service, communication skills, and problem resolution.
Hiring? Ask These Interview Questions to Spot Versatile Restaurant Talent
Modern Restaurant Management
NOVEMBER 5, 2024
In this article, I’ll share those tips so you can hire people who will excel in the role and not only fill it. Assessing Communication Skills Clear, consistent communication keeps restaurants running smoothly, whether giving instructions to the kitchen staff or addressing a customer’s concerns.
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CRM for Hotels: 6 Benefits to Unlock Group Sales Success
Revenue Hub
APRIL 19, 2024
A hotel Customer Relationship Management (CRM) is intended to seemlessly manage and improve guest relationships and how your hotel provides stellar customer experiences ultimately to improve profitability. It helps you understand and connect with your clients and optimize your hotel sales and catering growth.
Key Sections of a Franchise Disclosure Document: An Annual Review Guide for Franchisors
Modern Restaurant Management
FEBRUARY 13, 2024
This article explores some considerations for updating three key sections of your FDD this season and why franchisors should focus on them. Not only is it a critical sales tool for the franchisor, but it also gives a prospective franchisee vital insight into the franchise opportunity and help them make an informed decision to invest.
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Does an Experienced Hotelier Really Need Analytics?
Revenue Hub
MARCH 18, 2024
NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date What is analytics in hospitality? It involves collecting, processing, and analyzing data to gain insights that can inform decision-making, improve customer service, optimize operations, and enhance the overall guest experience.
Not Just a Pretty Room: Selling an Experience
Revenue Hub
JUNE 7, 2024
From Baby Boomers to Gen Z, today’s travelers want more than a standard room to sleep in—they want a stand-out experience backed by convenience, luxury, and personalized customer service. Read the full article at WebRezPro The post Not Just a Pretty Room: Selling an Experience appeared first on Revenue Hub.
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The Future of Restaurant Design Post COVID-19
Modern Restaurant Management
AUGUST 25, 2020
Additionally, restaurants will experience a significant shift in technology and customer service. With the evolution of the hospitality design, Heating, Ventilation and Air Conditioning (HVAC) systems will need to adapt to the changing architecture.
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Hotel Revenue Management: 10 Ways to Boost Income in 2024
Revenue Hub
FEBRUARY 8, 2024
NB: This is an article from EHL Subscribe to our weekly newsletter and stay up to date However, by leveraging strategic hospitality revenue management, hotels can navigate these hurdles and even drive revenue growth in the coming year. Enhance the guest experience with customization The guest experience begins well before check-in.
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Why Channel Management is Critical for Hotel Growth
Revenue Hub
APRIL 29, 2024
NB: This is an article from RateGain Subscribe to our weekly newsletter and stay up to date It enables you to rapidly and concurrently update room availability and the most recent room pricing across numerous channels. That’s where most of your guests are, so that’s why. As a result, hotels may oversee these channels from a single location.
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Pre-Arrival Communication: 4 Ways to Wow Hotel Guests
Revenue Hub
JULY 8, 2024
NB: This is an article from Canary Technologies Subscribe to our weekly newsletter and stay up to date Whether it’s an email, text, AI chatbot or all three, creating a pre-arrival guest communication strategy is a game-changer for guest satisfaction and hotel revenue. The weeks leading up to a guest’s stay are incredibly influential.
Should Hotels Build Guest Loyalty?
Revenue Hub
SEPTEMBER 12, 2024
NB: This is an article from Profitroom Subscribe to our weekly newsletter and stay up to date In this article, we’ll discuss why building guest loyalty is crucial to hotel success, what benefits it brings, and how to effectively achieve this goal. Read the full article at Profitroom The post Should Hotels Build Guest Loyalty?
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The Strategic Advantage of a Unified Guest Profile in Your PMS
Revenue Hub
APRIL 15, 2024
A 360-degree unified customer profile (also called Single Guest Profile) represents a paradigm shift in how we manage guest experiences. It’s not merely a collection of data points, but a living, evolving portrait of each guest that interacts with every service touchpoint. This leads to a stronger, more positive relationship.
Hotel Guest Expectations: What Are Modern Travelers Looking For?
Revenue Hub
SEPTEMBER 23, 2024
NB: This is an article from TrustYou Subscribe to our weekly newsletter and stay up to date Pre-Stay Preferences – Crafting the Ideal Journey Engaging Modern Travelers with Cutting-Edge Booking Experiences Booking travel has become quite complicated nowadays. Service also gets the highest scores after the guests check out.
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How Can Data Driven Strategies Improve Hotel Customer Experience
Revenue Hub
FEBRUARY 13, 2023
Excellent customer service is the key to any successful business, but it can be difficult to know where to start when trying to improve your customer service practices. NB: This is an article from iVvy Luckily, data-driven strategies can give you a concrete foundation on which to build a superior customer experience.
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