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In the hotel industry terms like “guest service” and “guest experience” are often used interchangeably – but, there are distinct differences. NB: This is an article from iVvy Subscribe to our weekly newsletter and stay up to date Each term refers to different aspects of hotel operations.
Hotel guestsatisfaction refers to how happy guests are with the hotel’s facilities, amenities and level of service. NB: This is an article by Mews It helps measure whether the hotel lives up to the guest’s expectations. Reputation management Reputation management gives you an idea of how happy guests are.
NB: This is an article from the Pedowitz Group Subscribe to our weekly newsletter and stay up to date This evolution significantly shifts from traditional pricing models to sophisticated, data-driven approaches that enhance revenue management and guestsatisfaction.
For modern hotels, balancing digital tools and human interaction is key to delivering exceptional guest experiences. In this article, you’ll explore how automation frees staff to make meaningful connections, while powering personalized offers that drive guestsatisfaction and ancillary revenue.
What is a digital concierge? A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time.
NB: This is an article from Intelity Subscribe to our weekly newsletter and stay up to date So, if you want to meet your guests where they’re at — your best bet is through their smartphone. So, what is guest messaging? This is a great way to improve guestsatisfaction, while lowering the chances of guest recovery.
Gaining insights into these types of guests can become a tool to empower hotels to offer personalized stays that leave enduring impressions. In this article, we will dive into seven distinctive categories of the hotel guest profile and explore their characteristics in detail, shedding light on what drives each group.
From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.
You’re offering guests additional ways to enhance their experience, which improves their satisfaction levels and inspires loyalty. A wide range of add-on services will help you capitalize on different needs and guest preferences. Read more articles from Mews The post How to Increase Hotel Revenue with Add-On Services?
But something is missing—your guests don’t feel personally connected. This article will show you how ChatGPT can help hotels keep guests engaged , improve their experience, and increase revenue , all while reducing staff workload. Guests will ask AI to book a spa session or adjust room temperature.
NB: This is an article from Mews Across all touchpoints, the goal should be to connect with your guests and deliver unforgettable experiences. You want to create individual moments worth capturing and find ways to build connections with guests during each stage of the guest journey.
Since the start of the first hotel in the early biblical times, guest dissatisfaction has been a concern hoteliers have been carrying. NB: This is an article from RateGain. Guest dissatisfaction is largely due to delayed services, not the services themselves. 70% of the guests want to use technology to speed up service time.
With 56% of hoteliers worldwide prioritizing smarter tech investments (2024 Lodging Technology Survey), the focus isn’t just on cutting costs but revolutionizing guest experiences and streamlining operations. In this article, discover 12 game-changing tech tools transforming hotels into smart, guest-focused havens.
NB: This is an article from JLNPR Subscribe to our weekly newsletter and stay up to date Due in part to the advances of marketing technology and the wealth of customer data available due to online bookings, hyper-personalization has come front and center, as a must-do for hotels to secure more bookings, encourage repeat customers (more revenue!)
NB: This is an article from Flyr (formerly Pace Revenue) , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date In 2024, innovation seems to be waiting around every corner, and no industry is exempt from its influence and subsequent transformation.
This article delves into the hotel star rating system, how it operates, the criteria used for determining ratings, who rates the hotels, and helpful steps hoteliers can take to check and improve their hotel’s star rating. The software also provides valuable insights into guest preferences and operational performance.
This article delves into the hotel star rating system, how it operates, the criteria used for determining ratings, who rates the hotels, and helpful steps hoteliers can take to check and improve their hotel’s star rating. The software also provides valuable insights into guest preferences and operational performance.
The importance of an incident follow-up Guests expect their opinions and issues to be heard and addressed, now more than ever with the prevalence of online reviews. This can range from checking back in with the guest to sending them discounts or a gift card as a gesture of goodwill.
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Formative Four Seasons experience Charlotte laid the foundations for her new role during her first internship as a concierge in a Four Seasons property on the tropical Pacific island of Bora Bora. “I It served as a guideline for guest interactions and really helped improve the company culture among employees.”
In this article, we’ll discuss what we mean when we talk about hotel customer service and why this is such an important subject in hospitality. What does guest service mean? Guest services is a similar term but with a bit of a difference. This will be a part of guest relations and customer service, but they are distinct.
Insights into hotel management salary and requirements 21st August, 2024 In this article Different roles and their salaries What affects hotel management salaries Requirements to get hotel management roles Skills needed to succeed in hotel management With more than 1.3 Average salaries for front office managers are around $55,182 per year.
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In this article, we will analyze how hotels can use complementary services to their advantage and how to make the most of these services to drive revenue like a pro. Improved guestsatisfaction complementary services can be an effective way for hotels to improve guestsatisfaction and enhance their reputation.
From reception to management: Hotel careers in Dubai 3rd July, 2024 In this article Dubai, with its glittering skyline, opulent resorts and rich culture, is a destination of hospitality excellence on the global stage. In this article, we will explore the range of hotel company careers in Dubai, from reception to management.
Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. We also look at guest experience and the skills required to excel in guest services jobs.
NB: This is an article from Beonprice , one of our Expert Partners. Another highly effective strategy is providing guests with a welcome pack in their room with information about your ancillary services. Your revenue generation strategies shouldn’t end after a guest has left your hotel. Read more articles from Beonprice.
Find your passion: Sharjah tourism careers 3rd July, 2024 In this article Located along the shores of the Arabian Gulf, Sharjah is a hub of culture, heritage and innovation in the United Arab Emirates(UAE). In this article, we will explore tourism careers in Sharjah.
This is just one of the many important things discussed in this article. As a hotel management company , we hope this article will help you with the basic concept of hotel management to explore different hotel positions and everything in between. Article Summary What Is Hotel Management All About, And Why Is It Important?
This is just one of the many important things discussed in this article. As a hotel management company , we hope this article will help you with the basic concept of hotel management to explore different hotel positions and everything in between. Article Summary What Is Hotel Management All About, And Why Is It Important?
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Consistency is important to help with good customer satisfaction Real-Time communication : implementing chatbots and mobile apps for instant guest communication and service requests. Prioritizing it enables hotels and resorts to improve guestsatisfaction, loyalty and overall brand reputation.
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Mobile check-ins, digital concierge services and keyless entry systems have become commonplace, offering guests convenience and flexibility. Also, data analytics tools are now enabling hotels to anticipate guest preferences, optimize pricing strategies and improve marketing efforts. How do I start a career in hotels?
The top hotels in Dubai to work in 2nd August, 2024 In this article What makes a hotel stand out? These perks not only boost job satisfaction but also provide a balanced and rewarding work-life experience Team spirit and camaraderie: staff members often work closely together to ensure the highest level of guestsatisfaction.
These businesses have a reputation for offering exceptional service and the ultimate guest experience. Here are some examples of high-paying and notable career paths: Hotel manager: responsible for hotel operations, ensuring guestsatisfaction, managing staff and optimizing revenue. Hospitality is wonderfully varied.
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When thoughtfully integrated, hospitality elevates guest and resident experiences and enriches communities by creating dynamic, unified environments. This article explores how strategic planning, design and storytelling work together to make hospitality a key driver of successful mixed-use developments.
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