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Whats Different Between Guest Service and Guest Experience?

Revenue Hub

In the hotel industry terms like “guest service” and “guest experience” are often used interchangeably – but, there are distinct differences. NB: This is an article from iVvy Subscribe to our weekly newsletter and stay up to date Each term refers to different aspects of hotel operations.

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How To Improve Guest Satisfaction and Measure It

Revenue Hub

Hotel guest satisfaction refers to how happy guests are with the hotel’s facilities, amenities and level of service. NB: This is an article by Mews It helps measure whether the hotel lives up to the guest’s expectations. Reputation management Reputation management gives you an idea of how happy guests are.

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The AI Revolution in Hotel Pricing: Beyond Dynamic Rates

Revenue Hub

NB: This is an article from the Pedowitz Group Subscribe to our weekly newsletter and stay up to date This evolution significantly shifts from traditional pricing models to sophisticated, data-driven approaches that enhance revenue management and guest satisfaction.

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The Digital Concierge: How Technology Helps Hotels Add a Human Touch

Revfine

For modern hotels, balancing digital tools and human interaction is key to delivering exceptional guest experiences. In this article, you’ll explore how automation frees staff to make meaningful connections, while powering personalized offers that drive guest satisfaction and ancillary revenue.

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Digital concierge: Beginners’ guide for hotels

SiteMinder

What is a digital concierge? A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time.

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Why Build Guest Messaging into Your Communication Strategy?

Revenue Hub

NB: This is an article from Intelity Subscribe to our weekly newsletter and stay up to date So, if you want to meet your guests where they’re at — your best bet is through their smartphone. So, what is guest messaging? This is a great way to improve guest satisfaction, while lowering the chances of guest recovery.

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7 Types of Hotel Guests and how to attract them to your property 

InnQuest

Gaining insights into these types of guests can become a tool to empower hotels to offer personalized stays that leave enduring impressions. In this article, we will dive into seven distinctive categories of the hotel guest profile and explore their characteristics in detail, shedding light on what drives each group.