Revenue Hub

APRIL 4, 2024

NB: This is an article from Flyr (formerly Pace Revenue) , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date In 2024, innovation seems to be waiting around every corner, and no industry is exempt from its influence and subsequent transformation.

Book 108

Book Customer Service Guest Satisfaction Pricing 108

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Facilities and Services The availability and quality of facilities such as spas, fitness centers, swimming pools, and business centers significantly influence a hotel's star rating.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Facilities and Services The availability and quality of facilities such as spas, fitness centers, swimming pools, and business centers significantly influence a hotel's star rating.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Revenue Hub

FEBRUARY 20, 2024

Modern consumers expect personalized experiences in many aspects of their lives – from online shopping to streaming services – making it very important that hotels find ways to offer the same level of personalization that travelers expect in their next hotel stay.

Marketing 109

Marketing Concierge Information Book 109

Les Roches

DECEMBER 30, 2023

In this article, we will delve­ into the key differe­nces betwee­n products and services in the hospitality industry. By the e­nd of this article, you will have a solid understanding of product/service differences and how these­ distinctions manifest themselve­s in various sectors, with a particular focus on the hospitality industry.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Hotelogix

FEBRUARY 28, 2025

This article will show you how ChatGPT can help hotels keep guests engaged , improve their experience, and increase revenue , all while reducing staff workload. According to McKinsey, hotels using AI-driven chatbots save 30% on customer service costs while improving satisfaction scores.

Book 130

Book Guest Satisfaction Guest Retention Training 130

Hotelogix

JANUARY 2, 2025

This article looks at the biggest hotel tech trends that will change the game. Artificial Intelligence (AI) and Machine Learning AI has an impact on many parts of hotel operations: Chatbots to Provide 24/7 Customer Service: AI-powered chatbots can handle guest questions and needs all day and night. What is Hotel Technology?

Training 100

Training Pricing Concierge Book 100

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Metasphere

AUGUST 27, 2022

A hotel chatbot serves as a modern-day equivalent of a concierge and is one of the newest innovations in hotel technology. The chatbot is usually deployed as a digital customer service agent, mimicking a customer’s meaningful interactions with an employee. Table of Content. Why Do Hotels Need Chatbots?

Customer Service 52

Customer Service Communication Housekeeping Book 52

Les Roches

SEPTEMBER 24, 2024

What is customer experience management? Consistency is important to help with good customer satisfaction Real-Time communication : implementing chatbots and mobile apps for instant guest communication and service requests.

Training 69

Training Communication Hospitality Management Information 69

Les Roches

JULY 2, 2024

Exciting opportunities: hospitality careers in Dubai 2nd July, 2024 In this article Dubai, a city in the United Arab Emirates, is known for its towering skyscrapers, luxurious resorts, and a vibrant culture. From luxury experiences to niche services, here are some of the unusual and distinctive hospitality roles found in the city.

Travel and Tourism 52

Travel and Tourism Concierge Catering Guest Satisfaction 52

SiteMinder

OCTOBER 10, 2022

This article will give you an overview of the best hotel industry interview questions while also exploring the different questions you should be asking for different roles. Depending on the size and structure of your hotel, you may have a receptionist, concierge, reservation agent or all of the above. Table of contents.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

Les Roches

SEPTEMBER 25, 2024

25th September, 2024 In this article What Are the Top 10 Hotels in Abu Dhabi? Concierge services The concierge team plays a leading role in creating the guest experience by offering tailored recommendations and assistance. What’s it like to work in the top 10 hotels in Abu Dhabi?

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. If you’re interested in managerial roles, it’s a good idea to consider a master’s degree.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

AUGUST 1, 2024

Explore the leading tourism companies in Dubai 1st August, 2024 In this article Dubai tourism companies What it’s like to work for a tourism company How to prepare for tourism jobs Known for its breathtaking skyline, luxurious lifestyle and lively culture, Dubai has become one of the world’s top travel destinations.

Travel and Tourism 52

Travel and Tourism Book Communication Reservations 52

Les Roches

JULY 9, 2024

A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism. From booking platforms to smart room controls, hotels are using technology to improve efficiency, personalize services and streamline operations. How do I start a career in hotels?

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Les Roches

JUNE 24, 2024

Unique hospitality careers you might never have heard of 24th June, 2024 In this article The hospitality industry is full of familiar roles such as hotel managers, concierges and restaurant staff. This article aims to uncover some of the strangest careers in the hospitality sector.

Workshop 52

Workshop Concierge Travel and Tourism Hospitality Management 52

Les Roches

JULY 3, 2024

Find your passion: Sharjah tourism careers 3rd July, 2024 In this article Located along the shores of the Arabian Gulf, Sharjah is a hub of culture, heritage and innovation in the United Arab Emirates(UAE). In this article, we will explore tourism careers in Sharjah.

Travel and Tourism 52

Travel and Tourism Workshop Training Guest Satisfaction 52

Les Roches

AUGUST 21, 2024

Insights into hotel management salary and requirements 21st August, 2024 In this article Different roles and their salaries What affects hotel management salaries Requirements to get hotel management roles Skills needed to succeed in hotel management With more than 1.3

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

DECEMBER 30, 2022

In this article, we’ll go over what exactly you can expect when you look for work in one of the major airlines, including how rewarding it can be to work in the hospitality side of the business. . In any industry where companies will be dealing directly with customers, hospitality and customer service are important.

Concierge 52

Concierge Hospitality Management Document Marketing 52

Les Roches

JULY 3, 2024

From reception to management: Hotel careers in Dubai 3rd July, 2024 In this article Dubai, with its glittering skyline, opulent resorts and rich culture, is a destination of hospitality excellence on the global stage. In this article, we will explore the range of hotel company careers in Dubai, from reception to management.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

SiteMinder

OCTOBER 10, 2022

As we’ve already mentioned, the criteria for a three star hotel rating may differ from country to country but, broadly speaking, they offer a variety of room types, have on-site facilities such as gyms and restaurants, and offer some kind of room service. 24-hour room service. Nightly turndown services. Laundry services.

Travel and Tourism 72

Travel and Tourism Budgeting Catering Concierge 72

Xotels

NOVEMBER 23, 2023

This is just one of the many important things discussed in this article. As a hotel management company , we hope this article will help you with the basic concept of hotel management to explore different hotel positions and everything in between. Article Summary What Is Hotel Management All About, And Why Is It Important?

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

This is just one of the many important things discussed in this article. As a hotel management company , we hope this article will help you with the basic concept of hotel management to explore different hotel positions and everything in between. Article Summary What Is Hotel Management All About, And Why Is It Important?

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Les Roches

AUGUST 4, 2024

Aiming for the top: Hotel manager salary and benefits 4th August, 2024 In this article What does a hotel manager do? What does it take to become a hotel manager? The more you build these skills, the higher the hotel manager compensation package you can aim for.

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

Les Roches

MARCH 23, 2023

In this article, we will go over the differences between Airbnb and hotels, including their benefits and limitations. Instead, customers have to contact Airbnb customer service for help. More focus on hospitality: Hotels can offer more hospitality services, including food and drink options, concierge support, and more.

Travel and Tourism 52

Travel and Tourism Concierge Pricing Catering 52

Les Roches

AUGUST 2, 2024

The top hotels in Dubai to work in 2nd August, 2024 In this article What makes a hotel stand out? 5-star accommodation distinguishes itself in the competitive hospitality industry by offering exceptional service, unique experiences and superior facilities that aim to exceed expectations and generate great guest reviews.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Training Hospitality Management 52

Les Roches

MARCH 16, 2023

Whether you are hoping to learn more about the qualifications you require or wish to understand how to start your career in luxury travel, we explore how to become a luxury hotel advisor and answer some frequently asked questions in this article. What does a luxury hotel advisor do? The role of a luxury hotel advisor is diverse.

Travel and Tourism 52

Travel and Tourism Training Catering Hospitality Management 52

Les Roches

JANUARY 24, 2024

In this article, we will explore­ the key ele­ments that contribute to creating a me­morable design, while providing insights into how to acquire the re­levant skills and experience to develop a hotel with a distinguished aesthetic. Re­gardless of what type of hotel business you want to work in, knowing about hotel design aspects can help.

Catering 52

Catering Travel and Tourism Workshop Concierge 52