SiteMinder

OCTOBER 14, 2024

What is a digital concierge? A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time.

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Modern Restaurant Management

JUNE 14, 2022

Last month, our article summarized the “state of the market” for employee benefits in the restaurant sector. In our last article in MRM, we noted that none of our restaurant groups raised employee medical premiums for the 2022 plan year. Restaurants Can’t Increase Employee Premiums.

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Revenue Hub

FEBRUARY 11, 2025

NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date Whether running a budget-friendly property or a high-end hotel, settling for a one-size-fits-all approach is a surefire way to lose loyal customers and miss out on valuable upsell opportunities.

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Revenue Hub

JANUARY 14, 2025

NB: This is an article from the Pedowitz Group Subscribe to our weekly newsletter and stay up to date This evolution significantly shifts from traditional pricing models to sophisticated, data-driven approaches that enhance revenue management and guest satisfaction.

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Revenue Hub

MARCH 17, 2025

NB: This is an article from Book4Time Subscribe to our weekly newsletter and stay up to date By leveraging unique strategies, hotels and resorts can maximize revenue across multiple touchpoints without resorting to discounting, which can damage brand reputation and reduce profits.

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EHL Insights

MAY 6, 2024

There are many diverse positions within a hotel but in this article, we will cover 10 possible career paths that hotel lovers should consider. From concierge to reservation manager, you have many key roles, all of which are vital to ensuring hotel operations run smoothly.

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Hospitality Net

MAY 7, 2024

There are many diverse positions within a hotel but in this article, we will cover 10 possible career paths that hotel lovers should consider. From concierge to reservation manager, you have many key roles, all of which are vital to ensuring hotel operations run smoothly.

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Modern Restaurant Management

OCTOBER 7, 2024

In almost every conversation I have with other industry professionals, someone will say “before COVID… ” or “since COVID… ” As a matter of fact, in many of my articles I make the same comparison. I’ll make this connection for you later in this article. For $14.99

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Revenue Hub

MARCH 12, 2024

NB: This is an article from Travelboom Subscribe to our weekly newsletter and stay up to date Millennials now outnumber everyone else; this crowd loves to travel, and they place a high value on experiences. Read the full article at Travelboom The post Experiential Marketing Campaigns for Hotels appeared first on Revenue Hub.

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Revenue Hub

JULY 17, 2024

NB: This is an article from Americas Great Resorts Subscribe to our weekly newsletter and stay up to date This article provides a comprehensive overview of effective email marketing strategies tailored for hotels, helping you leverage this tool to its fullest potential. Providing a digital or physical form can streamline this process.

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Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

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Revenue Hub

NOVEMBER 20, 2023

NB: This is an article from Revinate Subscribe to our weekly newsletter and stay up to date In fact, the hospitality industry is quite behind in its AI implementation. While there may be a significant increase in AI support over the next decade (concierges, room service delivery, cleaning), it can never replace your human staff.

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Revenue Hub

JUNE 23, 2023

NB: This is an article by Mews It helps measure whether the hotel lives up to the guest’s expectations. Digital concierge A digital concierge drives engagement and quickly enacts service requests, but it can also help you check in with guests through push notifications and instant messages.

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Revenue Hub

DECEMBER 12, 2023

This article explores their importance, focus and key benefits, as well as the role conversational AI can play in the process. NB: This is an article from HiJiffy , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date What is upselling in hotels? appeared first on Revenue Hub.

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Revenue Hub

APRIL 5, 2023

NB: This is an article from McKinsey & Co. 1 Many hospitality workers reevaluated their career paths and work-life balance as they braved the pandemic—since then, these labor pools have shed their concierge badges and room service trolleys for jobs that offer more flexibility or higher pay, such as retail, e-commerce, or warehousing.

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Revenue Hub

JULY 4, 2024

NB: This is an article from Shiji Subscribe to our weekly newsletter and stay up to date Hotel owners, managers, and operators understand that guests’ expectations constantly evolve. This empowerment extends to other areas, such as room service orders, concierge services, and feedback mechanisms, all of which can be managed via mobile apps.

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Revenue Hub

FEBRUARY 8, 2024

NB: This is an article from EHL Subscribe to our weekly newsletter and stay up to date However, by leveraging strategic hospitality revenue management, hotels can navigate these hurdles and even drive revenue growth in the coming year.

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Revenue Hub

JANUARY 12, 2024

NB: This is an article from Mews It’s all about creating a personalized experience for guests to exceed their expectations and build customer loyalty. Or how about a virtual concierge and guest apps that make enacting service requests easier? Pro tip: use technology to fill in any potential customer service gaps.

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Customer Service Concierge Training Article 109

Revenue Hub

NOVEMBER 23, 2023

NB: This is an article from HiJiffy , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Fortunately, there are technological solutions that can help you reduce queues at the reception, supporting both your guests and staff. That’s when a virtual concierge can turn out to be a handy support to your staff.

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Revenue Hub

JULY 3, 2023

NB: This is an article from Mews Across all touchpoints, the goal should be to connect with your guests and deliver unforgettable experiences. Virtual concierge during the guest stay When guests finally arrive at their hotel room, they’ll want to enact a service request at some point.

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Concierge Book Guest Satisfaction Article 98

Revenue Hub

MAY 15, 2023

NB: This is an article from Mews A sound strategy will ensure you stay profitable even when the demand fluctuates. Doing it online through a digital concierge or a well-placed “Book now” button makes converting visitors to guests a breeze. Upselling Include upselling treatments throughout your guest journey.

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Pricing Concierge Book Article 98

Revenue Hub

NOVEMBER 20, 2023

NB: This is an article from Mews Subscribe to our weekly newsletter and stay up to date Diversified revenue Diversifying your revenue streams is one of the top ways to ensure profitability. Concierge A concierge helps to make restaurant reservations, arrange tours and book event tickets. appeared first on Revenue Hub.

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Revenue Hub

NOVEMBER 21, 2023

NB: This is an article from Persado Subscribe to our weekly newsletter and stay up to date According to the US Travel Association ’s latest forecast, domestic leisure travel will return to pre-pandemic levels in 2024, while domestic business travel continues its slow recovery due to inflation. Below are the latest trends: 1.

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Revenue Hub

JUNE 29, 2023

NB: This is an article from Cloudbeds , one of our Expert Partners Instant gratification is a significant factor in travelers’ behavior when researching their next trip. Virtual assistants, digital assistants, virtual concierges, conversational bots, and AI chatbots are all different names for chatbots. Fast and easy.

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Modern Restaurant Management

MAY 18, 2022

Concierge services. Our most recent article in MRM provides more detail on PTO strategies for the restaurant sector. The goal should be how to make plans more efficient. The best opportunities for consideration are: Funding mechanisms. Alternative stop loss arrangements. Prescription drug contracts. More Benefit Options, More Services.

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Revenue Hub

OCTOBER 17, 2023

NB: This is an article from eZee Absolute Curious about how you can tap into this for your hotel? Concierge Services: You can charge by offering premium concierge services, such as arranging restaurant reservations, event tickets, or private tours.

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Revenue Hub

SEPTEMBER 21, 2023

NB: This is an article from Topline Revenue Management , one of our Expert Partners While discounts may drive short-term bookings, they often come at the expense of profit margins. From on-site dining and spa services to event spaces and concierge services, these offerings can significantly contribute to your bottom line.

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Revenue Hub

OCTOBER 12, 2022

NB: This is an article from RateGain. With the right strategy, this can take on the role of a virtual concierge to provide personalized service. Read rest of the article at RateGain. Launched in 2009, WhatsApp was initially conceptualized as a way to update people on a person’s status. Like “Battery low” or “On a call”.

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Communication Concierge Article Information 98

Revenue Hub

MARCH 17, 2023

NB: This is an article from Cendyn , one of our Expert Partners You see a restaurant that has a great description, pictures of mouth-watering food, and it’s only a few blocks away. Read more articles from Cendyn The post What Hotels Should Know About Apple Business Connect appeared first on Revenue Hub.

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Revenue Hub

NOVEMBER 17, 2023

NB: This is an article from Intelity Subscribe to our weekly newsletter and stay up to date So, if you want to meet your guests where they’re at — your best bet is through their smartphone. Read more articles from Intelity The post Why Build Guest Messaging into Your Communication Strategy? Approximately 8.4 Through guest messaging!

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Communication Guest Satisfaction Concierge Article 109

Revenue Hub

OCTOBER 13, 2023

NB: This is an article from RateGain Subscribe to our weekly newsletter and stay up to date Facebook Ad Buying Types Facebook offers businesses ways to purchase ad space, known as “buying types.” It’s the narrative charm of a seasoned concierge, now in your ads​. Ad Sequencing: This is storytelling at its finest.

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Reservations Budgeting Concierge Article 109

Revenue Hub

MAY 31, 2024

Seems that just about every day, a new article comes out somewhere featuring the the words “personalized” or “guest hospitality” in it, yet what follows, inevitably seems to be about some new tech or AI-powered solution that does not result in guests receiving a genuine sense of personalization.

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Revenue Hub

JUNE 1, 2023

NB: This is an article from Demand Calendar As a result, guests are difficult to convince to buy hotel packages. Adding services like fast Wi-Fi, printing, or concierge business services can increase the perceived value. Hotels have struggled to sell more packages to increase guest spending in other departments than rooms.

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Revenue Hub

FEBRUARY 27, 2023

NB: This is an article from IDeaS In hospitality, typically, the performance of each pillar will determine a property’s financial success. Ancillary: “Ancillary” equates to all other services—parking, spa, laundry, concierge services, etc. Read rest of the article at IDeaS The post What Generates the Largest Revenue in a Hotel?

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Events Concierge Pricing Article 98

Revenue Hub

FEBRUARY 21, 2024

NB: This is an article from Canary Technologies Subscribe to our weekly newsletter and stay up to date Public-facing bots are accessible via a hotel’s website and handle questions during all stages of the guest journey. For these reasons, chatbots are sometimes called virtual assistants, virtual concierges or conversational bots.

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Hotelogix

FEBRUARY 28, 2025

This article explores how hoteliers can leverage technology to offer seamless yet personalized experiences that leave guests eager to return. This article explores how to use technology as an enabler, not a replacement, to enhance guest experiences. The best hotels use technology to enhance guest experience, not replace human warmth.

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Hotel Business

JULY 12, 2023

Per this May article from CNN , analysts believe wages have grown because of the convergence of pent-up demand for travel with a reduced supply of workers, many of whom are wary about entering into what they view as an unstable or unhealthy work environment. Hotels have raised hourly wages by about 25% since Q2 of 2020.

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