Revenue Hub

JUNE 19, 2024

Hey everyone, let’s talk about how the game has changed for hotel guest communications. NB: This is an article from Chatlyn , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Hotels are quickly catching on. Offer those extra services like airport transfers or dinner reservations with a quick message.

Communication 88

Communication Article Book Reservations 88

Modern Restaurant Management

FEBRUARY 9, 2021

This article includes some simple digital marketing strategies that restaurants can quickly implement ahead of the Valentine’s Day holiday. This can include, mask wearing protocols, occupancy rules, socially distanced dining, Valentine’s day reservation instructions and more.

Marketing 221

Marketing Reservations Communication Customer Service 221

Revenue Hub

MARCH 15, 2023

NB: This is an article from Fuel Travel When most hotels think of hotel guest communication tips, your first thought is front desk staff training. Guest communication starts long before the front desk. Here are 6 tips to help improve your guest communication. But there’s more to it than that.

Communication 83

Communication Article Information Reservations 83

Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. NB: This is an article from Bookboost This is the time when you can set the tone for their entire stay, ensuring that they feel welcome and valued from the moment they book with you.

Communication 82

Communication Information Customer Service Events 82

Revenue Hub

MAY 10, 2023

NB: This is an article from Asksuite This has compelled travelers to seek immediate responses regardless of where they are on the buying journey. Understand the difference: omnichannel vs. multichannel In a nutshell, a multichannel strategy means communicating with travelers on separate channels.

Communication 74

Communication Customer Service Presentation Reservations 74

Modern Restaurant Management

JUNE 28, 2021

In my last article I talked about how busy our restaurants will be. Adjusting Hours and Customer Communication. A friend of mine recently told me that her group had reservations for a large party on a Sunday night at one of their favorite restaurants. The restaurant had reservations and did not call any of the guests.

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Server Reservations Sanitation Training 186

Hotelogix

SEPTEMBER 12, 2024

  This article explores what hotel review websites are, highlights some of the best platforms, discusses their benefits, and outlines how hotels can effectively manage bookings and gather positive feedback using tools like Hotelogix Reputation Management. They may become as important as a feedback online reservation software. 

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

Hotelogix

DECEMBER 17, 2024

In this article, we’ll uncover the main causes of hotel chargebacks and share practical, step-by-step strategies to prevent them. Guest Disputes Many chargebacks arise from guests questioning charges due to billing errors, unexpected fees, or unclear communication. Lack of communication amplifies these issues.

Document 100

Document Communication Book Reservations 100

Modern Restaurant Management

APRIL 11, 2022

A recent article in The New York Times cited a 5.7-percent Communicate Better. Facing multiple headwinds, restaurant owners and management must employ the most effective tool available: effective communication. In chaotic times, clear and consistent communication can make all the difference. Getting creative helps, too.

Communication 203

Communication Scheduling Reservations Article 203

Revenue Hub

DECEMBER 11, 2024

Many hotels focus on communicating with guests before they arrive on their property, and what happens after they leave is often overlooked. There are many strategies to communicate with guests after their booking is over, but that doesnt that all of them are the right choice for your brand. We hope you enjoyed the time at our spa.

Communication 82

Communication Article Guest Satisfaction Book 82

Revenue Hub

JULY 8, 2024

NB: This is an article from WebRezPro Subscribe to our weekly newsletter and stay up to date In fact, small, independent lodgings are perfectly positioned to curate individualized stays for their guests. Read the full article at WebRezPro The post 7 Simple Ways to Personalize the Guest Experience appeared first on Revenue Hub.

Communication 101

Communication Article Book Information 101

Revenue Hub

SEPTEMBER 22, 2023

Hotel overbooking is a common practice in the hospitality industry, where hotels accept more reservations than the actual number of available rooms. NB: This is an article from Agilysys While overbooking allows hotels to maximize revenue and occupancy rates, it can also lead to challenges and potential guest dissatisfaction.

Guest Satisfaction 86

Guest Satisfaction Reservations Communication Article 86

InnQuest

FEBRUARY 3, 2023

Even without COVID-19, profitability in the hotel industry is still a significant concern due to factors like: Increased dependence on web-based travel agencies The growth of tough competition Rising customer demands Sit tight, for you will learn some of the essentials for upselling in hotels in this article! What is Upselling?

Book 220

Book Reservations Communication Pricing 220

Revenue Hub

NOVEMBER 18, 2024

NB: This is an article from Net Affinity Subscribe to our weekly newsletter and stay up to date With the majority of bookings now made online, ensuring your website provides a seamless, user-friendly experience is not just beneficial — it’s essential. appeared first on Revenue Hub.

Book 91

Book Reservations Article Accounting 91

InnQuest

OCTOBER 5, 2022

This article dives into the importance of direct hotel bookings and shares expert tips to achieve the best results. The most profitable of the three is direct hotel bookings i.e. wherein guests directly reach out to the hotels for all accommodation-related queries and make a reservation. . What’s All The Hype About Direct Bookings?

Book 217

Book Pricing Reservations Information 217

SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. Your job now is to provide effective communication inside your company on multiple channels to create the best experience for your guests.

Communication 59

Communication Information Presentation Front of House 59

Synergy Suite

MARCH 14, 2023

And that’s not even mentioning the benefits a quality restaurant reservation system provides to your front-of-house staff, allowing them to communicate and collaborate, find solutions in real-time, and generally have an ease and organization to their work. So, how do you choose the right restaurant reservation software for you?

Reservations 52

Reservations POS Systems Front of House Communication 52

Revenue Hub

FEBRUARY 27, 2024

We explore the role of SMS marketing in the hospitality sector, highlighting its significance as a direct and personal communication channel. The Essential Role of SMS Marketing in Hotels SMS marketing is revolutionizing the way hotels communicate with their guests.

Marketing 89

Marketing Communication Guest Services Strategic Planning 89

Revenue Hub

DECEMBER 13, 2024

NB: This is an article from Canary Technologies Subscribe to our weekly newsletter and stay up to date Enter guest experience management. Therefore, every aspect of your business contributes to your guest experience, including your website, reservation process, guest communication methods, check-in, amenities, services and more.

Customer Service 99

Customer Service Article Book Reservations 99

Revenue Hub

MAY 24, 2024

That’s over four in every five interested visitors leaving your site without making a reservation, which means lost opportunities and money. NB: This is an article from Hotelchamp Subscribe to our weekly newsletter and stay up to date But why do so many guests leave at the last minute?

Book 93

Book Reservations Communication Article 93

Revenue Hub

APRIL 19, 2024

NB: This is an article from Tripleseat Subscribe to our weekly newsletter and stay up to date This technology’s primary goal is to centralize and streamline all customer data. and facilitate smoother communication.

Guest Satisfaction 98

Guest Satisfaction Information Catering Document 98

Revenue Hub

OCTOBER 18, 2023

NB: This is an article from innQuest Striking the perfect balance between fully booked rooms and avoiding overbooking can be a challenging task. The key lies in managing overbookings effectively by offering suitable alternatives, compensation, and clear communication to minimize guest dissatisfaction.

Reservations 87

Reservations Guest Satisfaction Book Article 87

Revenue Hub

JULY 3, 2023

NB: This is an article from RateGain Whether due to unforeseen circumstances, changing travel plans, or other factors, cancellations can disrupt a hotel’s occupancy and revenue forecasts. Proactive communication, both before and after cancellations, can help salvage bookings and build guest loyalty.

Guest Satisfaction 91

Guest Satisfaction Communication Book Customer Service 91

Modern Restaurant Management

NOVEMBER 25, 2019

In this article we’re going to look at five marketing mistakes that many restaurant owners make and show you how to avoid falling into the same traps yourself. As a restaurant owner, it’s important to know how to market your restaurant the right way if you’re going to survive in such a crowded and competitive marketplace.

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Marketing Communication Definition Budgeting 176

Revenue Hub

FEBRUARY 21, 2024

NB: This is an article from Canary Technologies Subscribe to our weekly newsletter and stay up to date Public-facing bots are accessible via a hotel’s website and handle questions during all stages of the guest journey. Guest-facing bots only enter the picture once a reservation is made. What Does a Hotel Chatbot Do?

Reservations 88

Reservations Concierge Book Communication 88

Revenue Hub

SEPTEMBER 5, 2023

NB: This is an article from BEONx , one of our Expert Partners Effective management of room inventory can make or break a hotel’s reputation and bottom line. In this article, we’ll delve into the best practices that hotels can adopt to master the art of hotel room inventory management.

Pricing 97

Pricing Reservations Training Article 97

Revenue Hub

SEPTEMBER 24, 2024

NB: This is an article from BEONx , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Leveraging advanced technologies like AI-driven personalization and smart energy management, they offer unique guest experiences that prioritize comfort, cultural immersion, and environmental responsibility. Buscar alguna?

Article 89

Article Reservations Communication Information 89

Modern Restaurant Management

MARCH 31, 2020

In this article, we'll look at why cybersecurity is important in the restaurant business, and how you can protect yourself from cyber attack. The first is to ensure that all of your internal communications are encrypted using a high-quality VPN. Why Is Cybersecurity Important for Restaurants? Finally, lockdown your WiFi network.

POS Systems 203

POS Systems Server Information Reservations 203

Revenue Hub

MARCH 12, 2024

There are great articles out there talking about customer service during the stay. Without perfect customer service at that stage, your chances of getting more reservations decrease significantly. Read the full article at Asksuite The post How to Provide the Best Customer Service Before Booking appeared first on Revenue Hub.

Customer Service 83

Customer Service Book Article Reservations 83

Revenue Hub

JULY 8, 2024

Imagine this: From the moment a guest books their stay until their final farewell, you can offer personalized communication that leaves a lasting impression. With Alice by Actabl, teams can schedule automated messages based on guest reservation status and arrival or departure date. What do the messaging templates look like in action?

Housekeeping 79

Housekeeping Reservations Scheduling Article 79

Revenue Hub

MAY 26, 2023

NB: This is an article from Hotelogix And with their demand quickly evolving, the complexity of delivering such experiences also increases. Communication Your guests want to be informed and heard, and they want their preferences to be considered. Improving guest experience is a top priority for every hotelier.

Housekeeping 88

Housekeeping Reservations Communication Information 88

Revenue Hub

MARCH 4, 2024

NB: This is an article from Mews Subscribe to our weekly newsletter and stay up to date Here are the top strategies for increasing these types of bookings. If booking a stay is not easy, guests will abandon your website without completing a reservation, meaning you won’t get any return on your investment.

Book 77

Book Communication Reservations Article 77

Revenue Hub

JUNE 11, 2024

NB: This is an article at Catala Consulting Subscribe to our weekly newsletter and stay up to date Conversely, a negative experience at check-in can result in dissatisfied guests, leading to potential revenue losses. Reception staff should be trained to actively seek feedback and communicate it to management.

Guest Satisfaction 91

Guest Satisfaction Article Training Information 91

Revenue Hub

NOVEMBER 23, 2022

NB: This is an article from Cendyn , one of our Expert Partners. Chatbots also have the ability to communicate in multiple languages, which can be a huge bonus for properties that consistently book international guests. Robotically handle all new reservations. Read more articles from Cendyn.

Reservations 91

Reservations Book Training Housekeeping 91

Revenue Hub

JUNE 18, 2024

The Front Desk Manager in a hotel is pivotal in orchestrating the first and lasting impressions of guests, managing the reception team to ensure a seamless check-in and checkout process, handling reservations and addressing guest inquiries and concerns – always with the utmost professionalism. reservations, housekeeping, maintenance, etc.),

Guest Satisfaction 103

Guest Satisfaction Pricing Housekeeping Communication 103

Revenue Hub

MARCH 4, 2024

NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date However, it comes with a price: they charge commission fees that can significantly cut into hotels’ profits, they reduce the amount of data available for the properties and interrupt the direct communication needed to foster loyalty.

Book 81

Book Communication Reservations Article 81

Revenue Hub

OCTOBER 21, 2024

NB: This is an article from TrustYou Subscribe to our weekly newsletter and stay up to date Traditionally, many hotels have relied on Customer Relationship Management (CRM) systems to store guest data and manage relationships. This not only enhances the guest experience but also drives greater revenue through personalized upsells.

Book 92

Book Article Reservations Communication 92