Revenue Hub

JANUARY 15, 2024

But great customer service wouldn’t exist without great guest communication. NB: This is an article from Canary Technologies A well-written hotel email template, ready to customize at a moment’s notice, helps you improve communication with guests, stay on brand and respond faster. Your reservation for [dates] is confirmed.

Communication 109

Communication Reservations Customer Service Article 109

Revenue Hub

JANUARY 22, 2024

Do you think improving guest communication is essential for creating a positive experience and ensuring guest satisfaction? In the world of hospitality, where impressions are everything, effective guest communication can be the difference between a one time visitor and a loyal patron. What is guest communication?

Communication 109

Communication Guest Satisfaction Article Book 109

Revenue Hub

MARCH 25, 2025

NB: This is an article from Attractions.io However, engaging guests effectively requires a direct communication channel – one that OTAs can’t intercept. provide their email addresses and consent for remarketing, giving you a highly engaged audience for future communication. Read the full article at Attractions.io

Book 74

Book Communication Download Article 74

Revenue Hub

DECEMBER 7, 2023

Many hoteliers relied on brochures, magazine ads, or even a “vacancy” sign at the front of their property as their primary means of communication with potential guests. Many hotels miss the important piece that booking engines play in their communication puzzle. Build guest trust with transparent reservation and cancellation policies.

Communication 109

Communication Book Reservations Information 109

Revenue Hub

MARCH 2, 2023

NB: This is an article from innQuest It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. This is where robust strategies to enhance guest communication come in handy. What is guest communication in the hotel industry?

Communication 98

Communication Reservations Article Customer Service 98

Revenue Hub

JANUARY 10, 2024

While the spotlight often shines on the front-facing aspects of hospitality, there’s an unsung hero that can play a pivotal role in your hotel’s success: the hotel reservation team. NB: This is an article from Revinate Your hotel reservation team’s expertise extends far beyond just facilitating bookings.

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Reservations Housekeeping Communication Article 108

Revenue Hub

JUNE 19, 2024

Hey everyone, let’s talk about how the game has changed for hotel guest communications. NB: This is an article from Chatlyn , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Hotels are quickly catching on. Offer those extra services like airport transfers or dinner reservations with a quick message.

Communication 108

Communication Article Book Reservations 108

Revenue Hub

MARCH 15, 2023

NB: This is an article from Fuel Travel When most hotels think of hotel guest communication tips, your first thought is front desk staff training. Guest communication starts long before the front desk. Here are 6 tips to help improve your guest communication. But there’s more to it than that.

Communication 98

Communication Article Information Reservations 98

Revenue Hub

MAY 10, 2023

NB: This is an article from Asksuite This has compelled travelers to seek immediate responses regardless of where they are on the buying journey. Understand the difference: omnichannel vs. multichannel In a nutshell, a multichannel strategy means communicating with travelers on separate channels.

Communication 97

Communication Customer Service Presentation Reservations 97

Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. NB: This is an article from Bookboost This is the time when you can set the tone for their entire stay, ensuring that they feel welcome and valued from the moment they book with you.

Communication 98

Communication Information Customer Service Events 98

Modern Restaurant Management

FEBRUARY 9, 2021

This article includes some simple digital marketing strategies that restaurants can quickly implement ahead of the Valentine’s Day holiday. This can include, mask wearing protocols, occupancy rules, socially distanced dining, Valentine’s day reservation instructions and more.

Marketing 221

Marketing Reservations Communication Customer Service 221

Revenue Hub

MARCH 31, 2025

Bookboost , RoomPriceGenie , Juyo , H i Jiffy , The Hotels Network and Cloudbeds (Please click on the hotel tech updates title to access the full article) Subscribe to our weekly newsletter and stay up to date Bookboost secures 3.6M Juyo Analytics visualisation engine allocates the configured costs at the individual reservation level.

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Reservations Communication Hospitality Management Article 64

Hotelogix

MARCH 21, 2025

Intelligent hotels are embracing AI-based communication tools at a breakneck pace, not only to wow technology-aware travelers but also to automate operations, increase revenue , and establish long-term guest loyalty. AI-driven messaging apps can handle multilingual communication, making them useful for international guests.

Guest Services 100

Guest Services Guest Satisfaction Book Training 100

Revenue Hub

FEBRUARY 26, 2025

NB: This is an article from Bookboost , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date But why has it become so important? Personalise your communications from pre-stay to post-stay The power of personalisation is real. Still not convinced with multi-channel communication? Here are 6 things: 1.

Communication 69

Communication Information Article Book 69

Revenue Hub

NOVEMBER 29, 2024

aestro, the hotel industry’s leading Web Browser-based cloud and on-premises All-In-One property-management system, teamed with preeminent commercial strategy platform LodgIQ to improve operations, communications and business forecasting at the Olde Mill Inn in Basking Ridge, N.J.

Book 109

Book Pricing Reservations Events 109

Modern Restaurant Management

JUNE 28, 2021

In my last article I talked about how busy our restaurants will be. Adjusting Hours and Customer Communication. A friend of mine recently told me that her group had reservations for a large party on a Sunday night at one of their favorite restaurants. The restaurant had reservations and did not call any of the guests.

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Server Reservations Sanitation Training 186

Revenue Hub

SEPTEMBER 22, 2023

Hotel overbooking is a common practice in the hospitality industry, where hotels accept more reservations than the actual number of available rooms. NB: This is an article from Agilysys While overbooking allows hotels to maximize revenue and occupancy rates, it can also lead to challenges and potential guest dissatisfaction.

Guest Satisfaction 108

Guest Satisfaction Reservations Communication Article 108

Hotelogix

SEPTEMBER 12, 2024

  This article explores what hotel review websites are, highlights some of the best platforms, discusses their benefits, and outlines how hotels can effectively manage bookings and gather positive feedback using tools like Hotelogix Reputation Management. They may become as important as a feedback online reservation software. 

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Competitive Analysis Guest Satisfaction Customer Service Book 211

Revenue Hub

MARCH 13, 2025

NB: This is an article from Bookboost , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date What they wanted three years ago is not the same as what they want today or what they will want tomorrow. As time passes and technology keeps evolving, we enter into a new era of guest expectations.

Article 77

Article Housekeeping Information Book 77

Revenue Hub

JULY 8, 2024

NB: This is an article from WebRezPro Subscribe to our weekly newsletter and stay up to date In fact, small, independent lodgings are perfectly positioned to curate individualized stays for their guests. Read the full article at WebRezPro The post 7 Simple Ways to Personalize the Guest Experience appeared first on Revenue Hub.

Communication 109

Communication Article Book Information 109

Modern Restaurant Management

APRIL 11, 2022

A recent article in The New York Times cited a 5.7-percent Communicate Better. Facing multiple headwinds, restaurant owners and management must employ the most effective tool available: effective communication. In chaotic times, clear and consistent communication can make all the difference. Getting creative helps, too.

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Communication Scheduling Reservations Article 203

Revenue Hub

OCTOBER 18, 2023

NB: This is an article from innQuest Striking the perfect balance between fully booked rooms and avoiding overbooking can be a challenging task. The key lies in managing overbookings effectively by offering suitable alternatives, compensation, and clear communication to minimize guest dissatisfaction.

Reservations 108

Reservations Guest Satisfaction Book Article 108

Revenue Hub

JULY 8, 2024

Imagine this: From the moment a guest books their stay until their final farewell, you can offer personalized communication that leaves a lasting impression. With Alice by Actabl, teams can schedule automated messages based on guest reservation status and arrival or departure date. What do the messaging templates look like in action?

Housekeeping 106

Housekeeping Reservations Scheduling Article 106

Revenue Hub

MAY 24, 2024

That’s over four in every five interested visitors leaving your site without making a reservation, which means lost opportunities and money. NB: This is an article from Hotelchamp Subscribe to our weekly newsletter and stay up to date But why do so many guests leave at the last minute?

Book 109

Book Reservations Communication Article 109

Revenue Hub

FEBRUARY 27, 2024

We explore the role of SMS marketing in the hospitality sector, highlighting its significance as a direct and personal communication channel. The Essential Role of SMS Marketing in Hotels SMS marketing is revolutionizing the way hotels communicate with their guests.

Marketing 109

Marketing Communication Guest Services Strategic Planning 109

Revenue Hub

SEPTEMBER 24, 2024

NB: This is an article from BEONx , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Leveraging advanced technologies like AI-driven personalization and smart energy management, they offer unique guest experiences that prioritize comfort, cultural immersion, and environmental responsibility. Buscar alguna?

Article 109

Article Reservations Communication Information 109

Revenue Hub

APRIL 19, 2024

NB: This is an article from Tripleseat Subscribe to our weekly newsletter and stay up to date This technology’s primary goal is to centralize and streamline all customer data. and facilitate smoother communication.

Information 109

Information Guest Satisfaction Catering Document 109

Revenue Hub

MARCH 4, 2024

NB: This is an article from Mews Subscribe to our weekly newsletter and stay up to date Here are the top strategies for increasing these types of bookings. If booking a stay is not easy, guests will abandon your website without completing a reservation, meaning you won’t get any return on your investment.

Book 104

Book Communication Reservations Article 104

InnQuest

FEBRUARY 3, 2023

Even without COVID-19, profitability in the hotel industry is still a significant concern due to factors like: Increased dependence on web-based travel agencies The growth of tough competition Rising customer demands Sit tight, for you will learn some of the essentials for upselling in hotels in this article! What is Upselling?

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Book Reservations Communication Pricing 220

Revenue Hub

MAY 24, 2024

NB: This is an article from Revinate Subscribe to our weekly newsletter and stay up to date In today’s competitive market, your ability to effectively leverage your voice channel can be the key to greater direct revenue streams and guest loyalty. This means featuring both your toll-free and local numbers for maximum accessibility.

Book 108

Book Reservations Training Article 108

Revenue Hub

FEBRUARY 21, 2024

NB: This is an article from Canary Technologies Subscribe to our weekly newsletter and stay up to date Public-facing bots are accessible via a hotel’s website and handle questions during all stages of the guest journey. Guest-facing bots only enter the picture once a reservation is made. What Does a Hotel Chatbot Do?

Reservations 108

Reservations Concierge Book Communication 108

Revenue Hub

SEPTEMBER 5, 2023

NB: This is an article from BEONx , one of our Expert Partners Effective management of room inventory can make or break a hotel’s reputation and bottom line. In this article, we’ll delve into the best practices that hotels can adopt to master the art of hotel room inventory management.

Pricing 109

Pricing Reservations Training Article 109

Revenue Hub

JANUARY 25, 2023

NB: This is an article from Cloudbeds , one of our Expert Partners To stand out online, lodging operators must be creative with their marketing strategies and craft compelling advertisements to attract visitors to their website and convert those visitors to guests. Communicate value. Drive more reservations.

Reservations 98

Reservations Communication Book Article 98

Revenue Hub

MARCH 12, 2024

There are great articles out there talking about customer service during the stay. Without perfect customer service at that stage, your chances of getting more reservations decrease significantly. Read the full article at Asksuite The post How to Provide the Best Customer Service Before Booking appeared first on Revenue Hub.

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Customer Service Book Article Reservations 107

SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. Your job now is to provide effective communication inside your company on multiple channels to create the best experience for your guests.

Communication 59

Communication Information Presentation Front of House 59

Revenue Hub

JUNE 11, 2024

NB: This is an article at Catala Consulting Subscribe to our weekly newsletter and stay up to date Conversely, a negative experience at check-in can result in dissatisfied guests, leading to potential revenue losses. Reception staff should be trained to actively seek feedback and communicate it to management.

Guest Satisfaction 109

Guest Satisfaction Training Article Information 109

InnQuest

OCTOBER 5, 2022

This article dives into the importance of direct hotel bookings and shares expert tips to achieve the best results. The most profitable of the three is direct hotel bookings i.e. wherein guests directly reach out to the hotels for all accommodation-related queries and make a reservation. . What’s All The Hype About Direct Bookings?

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Book Pricing Reservations Information 217