Revenue Hub

JUNE 18, 2024

NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The Front Desk Manager is also responsible for scheduling, training and managing all logistics related to having the rooms ready for guests (i.e., reservations, housekeeping, maintenance, etc.),

Guest Satisfaction 103

Guest Satisfaction Pricing Housekeeping Communication 103

Revenue Hub

FEBRUARY 21, 2024

NB: This is an article from BEONx , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date What is a Guest-Centred Hotel? Among many ways to offer personalised guest services are creating loyalty programs, celebrating special occasions with them, understanding guest profiles, and using personalised communication.

Communication 97

Communication Customer Service Housekeeping Article 97

Revenue Hub

JULY 8, 2024

Imagine this: From the moment a guest books their stay until their final farewell, you can offer personalized communication that leaves a lasting impression. Room Status Automation allows teams to provide housekeeping-related updates to their guests through messaging templates that have been automated based on room statuses.

Housekeeping 79

Housekeeping Reservations Scheduling Article 79

Revenue Hub

JANUARY 10, 2024

NB: This is an article from Revinate Your hotel reservation team’s expertise extends far beyond just facilitating bookings. This hierarchical structure promotes clear communication, task delegation, and cooperation between departments and roles. It will help you maximize efficiency and enhance customer engagement.

Reservations 87

Reservations Housekeeping Communication Article 87

Revenue Hub

MAY 26, 2023

NB: This is an article from Hotelogix And with their demand quickly evolving, the complexity of delivering such experiences also increases. Communication Your guests want to be informed and heard, and they want their preferences to be considered. Improving guest experience is a top priority for every hotelier.

Housekeeping 88

Housekeeping Reservations Communication Information 88

Revenue Hub

NOVEMBER 18, 2022

NB: This is an article from WebRezPro. The key is friendly staff, ongoing guest communication, and proactive service. A guest may stop one of your housekeeping or back-office employees with a request, even if it isn’t strictly their job. Read rest of the article at WebRezPro. Remember, happy staff means happy guests !

Housekeeping 84

Housekeeping Article Customer Service Communication 84

Hotel Business

DECEMBER 13, 2024

In this article, we will talk about how to effectively train hotel personnel to benefit their growth, your business and your customer satisfaction. It could be college students working at your front desk; sophisticated chefs and matre ds; busboys and valets, who can be school kids; and immigrants working in housekeeping and the kitchen.

Training 92

Training Housekeeping Health & Safety Workshop 92

Revenue Hub

SEPTEMBER 4, 2023

NB: This is an article from Optii Solutions In my experience, I’ve seen that collaboration between revenue and housekeeping managers can transform a hotel’s profitability. For example, if the Cost per Occupied Room (CPOR) is low due to housekeeping efficiencies, this translates to higher margins on each room.

Housekeeping 83

Housekeeping Maintenance Pricing Information 83

Revenue Hub

OCTOBER 14, 2022

NB: This is an article from Maestro. Two-Way Communication. Most commonly performed through email and SMS, these digital conversations allow independent operators to maintain communications at a scale that was once only possible at the big brands. Read more articles from Maestro.

Book 82

Book Housekeeping Communication Information 82

Revenue Hub

AUGUST 29, 2024

NB: This is an article from Atomize , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date It’s not just about staying ahead of the curve – it’s about ensuring smooth and efficient operations that empower your staff to focus on what truly matters: delivering personalized services that enhance the guest experience.

Guest Satisfaction 93

Guest Satisfaction Housekeeping Article Reservations 93

InnQuest

NOVEMBER 21, 2022

In this article, we’ll explore more about consumer attitudes to travel post-pandemic and what that means for your property. Likewise, environmentally conscious guests will want the option to opt-out of daily housekeeping in properties where it is still the norm. Auto pre and post stay emails and full guest communications.

Housekeeping 130

Housekeeping Book Pricing Property Management 130

eZee Absolute

NOVEMBER 19, 2023

This article talks about all the common challenges in the hotel industry and their possible solutions. Every hotel requires quality staff on all fronts; be it administration, maintenance, kitchen, housekeeping, or frontdesk. Housekeeping issues Challenge Cleanliness is a basic requirement of every guest.

Housekeeping 98

Housekeeping Travel and Tourism Book Marketing 98

Revenue Hub

JUNE 27, 2024

NB: This is an article from Actabl Subscribe to our weekly newsletter and stay up to date For instance, if pre-arrival communication reveals a guest will be arriving after an overnight international flight, arranging an early check-in can make all the difference.

Workshop 86

Workshop Guest Satisfaction Housekeeping Article 86

Revenue Hub

OCTOBER 13, 2022

NB: This is an article from GuestEQ , one of our Expert Partners. Communication is key throughout your guest’s stay, but it can be equally important before they arrive for their stay. Keep Communication Clear and Open. If the guest experience begins with your pre-arrival email, don’t let that be the end of the communication.

Communication 85

Communication Article Housekeeping Book 85

Revenue Hub

MARCH 15, 2023

NB: This is an article from Cloudbeds , one of our Expert Partners Finding ways to provide unique, high-quality, and unforgettable experiences requires creativity, innovation, and, most importantly, a good understanding of the wants and needs of your guests. Optional housekeeping. These opinions help guests set expectations.

Housekeeping 77

Housekeeping Guest Satisfaction Communication Article 77

Revenue Hub

NOVEMBER 23, 2022

NB: This is an article from Cendyn , one of our Expert Partners. Chatbots also have the ability to communicate in multiple languages, which can be a huge bonus for properties that consistently book international guests. Read more articles from Cendyn. The benefits of call centers with AI integrations.

Reservations 91

Reservations Book Training Housekeeping 91

Larry Mogelonsky

JULY 11, 2023

And yet, throttling this service strains checkout cleans, as measured in hours per occupied room (HPOR), to the point where housekeepers can’t turn around every guestroom in time for resale, thus lessening the hotel’s profit effectiveness. “To To stayover clean or not to stayover clean?”

Housekeeping 100

Housekeeping Article Budgeting Scheduling 100

Revenue Hub

AUGUST 24, 2023

NB: This is an article from Hotellistat , one of our Expert Partners However, the profound impact and synergistic effects of both positive and negative reputations on revenue are often overlooked in revenue management, despite their significance. Allowing immediate action to be taken to improve the guest experience.

Article 81

Article Pricing Housekeeping Book 81

MEWS

MARCH 3, 2023

In this article we’ll look more closely at hotel waste management, what it is, why it’s important and some best practices so that you can more effectively handle waste both economically-speaking and environmentally. Training staff Training staff is key to better being able to communicate and understand the best practices surrounding waste.

Travel and Tourism 130

Travel and Tourism Training Housekeeping Document 130

Revenue Hub

JANUARY 11, 2024

NB: This is an article from Revenue Team by Franco Grasso , one of our Expert Partners Instead of recognizing the revenue impact everyone has…including front desk staff. If you have courtesy rooms available, it’s good practice to accommodate them at no charge, even if it means housekeeping has to clean the room an additional time.

Book 86

Book Communication Download Article 86

Hotel Business

SEPTEMBER 23, 2024

Examples of incidents that require follow-up Emergency evacuations Elevator entrapments Power outages Appliance malfunctions Housekeeping mishaps Each of these incidents, if handled poorly, has the potential to severely impact a guest’s experience and, consequently, your hotel’s reputation.

Communication 64

Communication Guest Satisfaction Concierge Housekeeping 64

Revenue Hub

NOVEMBER 21, 2022

NB: This is an article from Cloudbeds , one of our Expert Partners. To summarize, the guest experience can be broken down into three stages: Pre-stay: where guest expectations are set through marketing messages and pre-stay communications. Read more articles from Cloudbeds. Think: digital check-in, cleanliness, amenities, etc.

Book 78

Book Communication Article Housekeeping 78

Revenue Hub

JULY 11, 2023

NB: This is an article from Roomdex , one of our Expert Partners All the key department managers and the GM are gathering at the edge of some unlucky co-worker’s desk, probably in the office basement, to devour the day’s business at hand. It’s yours for the taking.

Housekeeping 70

Housekeeping Article Reservations Accounting 70

Revenue Hub

OCTOBER 25, 2023

NB: This is an article from IDeaS With everything from smartphone apps to door locks to checking in on guest activity, operators have long had more data than they could ever hope to sort through efficiently, and the big data conversation in hospitality has been overwhelmed with noise or misdirected by the wrong information.

Book 88

Book Housekeeping Information Maintenance 88

Les Roches

AUGUST 21, 2024

Insights into hotel management salary and requirements 21st August, 2024 In this article Different roles and their salaries What affects hotel management salaries Requirements to get hotel management roles Skills needed to succeed in hotel management With more than 1.3 Average salaries for housekeeping managers are typically $62,601 annually.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Metasphere

AUGUST 7, 2022

In this article, we'll look at some of the trending robots in the hospitality industry. Hotel robots can be categorized into four major categories : chatbots, robotic service bots, housekeeping robots , and voice assistant robots. Housekeeping Robots Nowadays there are even robots that can take over supplemental housekeeping work.

Housekeeping 52

Housekeeping Communication Reservations Article 52

SiteMinder

FEBRUARY 28, 2023

This article will take you through the state of play, the opportunity for your business, and the actions you need to take to capitalise on the return of the world’s largest tourism segment. Start a free trial today with no credit card required and anytime cancellation.

Travel and Tourism 105

Travel and Tourism Book Marketing Communication 105

Xotels

NOVEMBER 2, 2021

Communicate & Cross-communicate. Communicate and Cross-communicate One thing we’ll always keep preaching for is increasing the level of communication between departments and breaking existing silos. Cross-communication is the only way to overcome persisting operational bottlenecks. .

Communication 52

Communication Information Housekeeping Article 52

Les Roches

JULY 3, 2024

From reception to management: Hotel careers in Dubai 3rd July, 2024 In this article Dubai, with its glittering skyline, opulent resorts and rich culture, is a destination of hospitality excellence on the global stage. In this article, we will explore the range of hotel company careers in Dubai, from reception to management.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

Les Roches

JULY 9, 2024

While an associate degree or diploma may be sufficient for entry-level positions such as bartender, server or housekeeper, most hospitality employers prefer a bachelor’s degree for senior positions. How do I start a career in hotels?

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Metasphere

AUGUST 27, 2022

Chatbots can perform various functions, including responding to various queries, handling room service and housekeeping orders, and digitalizing the check-in and check-out process. In this article, we'll take a closer look into the two most common types of chatbots for hotels: namely, rule-based and AI-powered chatbots.

Customer Service 52

Customer Service Communication Housekeeping Book 52

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

Revenue Hub

DECEMBER 8, 2023

NB : This is an article from Infor Subscribe to our weekly newsletter and stay up to date The good news is that the outlook remains promising, with recent Expedia data revealing that almost half of people prioritize travel more now than they did pre-pandemic, and nearly 80% plan to embark on leisure travel into 2024.

Travel and Tourism 96

Travel and Tourism Procurement Maintenance Information 96

SiteMinder

OCTOBER 14, 2024

A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Seamless communication Digital concierges streamline communication between guests and hotel staff by allowing guests to send requests directly through the app.

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

SiteMinder

OCTOBER 10, 2022

This article will give you an overview of the best hotel industry interview questions while also exploring the different questions you should be asking for different roles. While we’d generally recommend asking open questions, this is a very subtle opportunity to test the candidate’s communication skills. Table of contents.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

Revenue Hub

MAY 15, 2023

NB: This is an article from Stayntouch Friction is usually perceived as a negative experience, and too much friction can act as a ‘record scratch’ that takes the guest out of a buying move and can give them a bad impression of your brand overall.

Book 63

Book Article Information Housekeeping 63

Smart Brief Hospitality

NOVEMBER 20, 2020

Other locations are taking advantage of cloud-based housekeeping systems to manage cleanliness and ensure guidelines and requirements are followed. The traveling public loves them,” Pittsburgh International Airport CEO Christina Cassotis said in a National Geographic article. Our guess is it will be rapid.”.

POS Systems 52

POS Systems Concierge Sanitation Communication 52