SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. It encompasses a wide range of interactions, from front-of-house dialogue with guests to back-of-house coordination among staff.

Communication 59

Communication Information Presentation Front of House 59

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

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Guest Services Definition Customer Service Concierge 52

Revenue Hub

FEBRUARY 14, 2024

I have always been a huge fan of articles written by Alan Young, CEO of Puzzle Partner, but I was super happy to read his most recent article entitled Has the ‘New’ Service Culture Become the ‘No’ Service Culture? Are you relying only on guest surveys and reviews, which we all know are skewed and biased?

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Training POS Systems Guest Services Definition 108

Revenue Hub

FEBRUARY 6, 2024

While this might seem efficient on the surface, it often leads to a fragmented approach to guest service, where the left hand doesn’t always know what the right is doing. NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date Breaking down these silos is critical.

Housekeeping 106

Housekeeping Communication Article Customer Service 106

Revenue Hub

FEBRUARY 1, 2024

Negative hotel guest reviews significantly impact a property’s reputation and the likelihood a guest will book, or a happy guest will return. A powerful tool in hoteliers’ arsenal is a Guest Messaging System (GMS). How to Respond to a Negative Hotel Guest Review Bad reviews are unfortunately inevitable.

Guest Satisfaction 109

Guest Satisfaction Communication Article Book 109

Hotelogix

SEPTEMBER 12, 2024

These platforms provide travelers with insights into the services, amenities, and experiences hotels offer, making them pivotal in the decision-making process for accommodations.  Direct Feedback Loop One of the most significant benefits of hotel review websites is the direct communication between guests and hotel management.

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Competitive Analysis Guest Satisfaction Customer Service Book 211

Revenue Hub

JULY 8, 2024

Imagine this: From the moment a guest books their stay until their final farewell, you can offer personalized communication that leaves a lasting impression. In today’s fast-paced world, SMS automation is revolutionizing how hotels interact with their guests, ensuring every interaction is seamless, timely, and meaningful.

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Housekeeping Reservations Scheduling Article 106

Revenue Hub

FEBRUARY 21, 2024

One of the best ways to build customer loyalty is to adopt a guest-centric hotel strategy where guests feel that they are valued and treated exceptionally well, regardless of whether they’ve booked a standard room or an executive suite. This way, your guests will received a highly personalised and unforgettable experience.

Communication 109

Communication Customer Service Housekeeping Article 109

Revenue Hub

MAY 26, 2023

Improving guest experience is a top priority for every hotelier. NB: This is an article from Hotelogix And with their demand quickly evolving, the complexity of delivering such experiences also increases. In simple words, enhancing guest experience can lead to stronger brand value, more sales, and increased revenue.

Reservations 98

Reservations Housekeeping Communication Information 98

Revenue Hub

JUNE 27, 2024

NB: This is an article from Actabl Subscribe to our weekly newsletter and stay up to date For instance, if pre-arrival communication reveals a guest will be arriving after an overnight international flight, arranging an early check-in can make all the difference.

Workshop 108

Workshop Guest Satisfaction Housekeeping Training 108

Revenue Hub

SEPTEMBER 6, 2024

As guest expectations for personalized experiences continue to rise, hotels face escalating pressure to deliver tailored content that resonates on an individual level. Instant gratification is now the norm, with guests anticipating that hotels will foresee their needs and preferences at every encounter. And this is no longer optional.

Guest Retention 107

Guest Retention Article Definition Hospitality Management 107

Revenue Hub

FEBRUARY 16, 2024

By actively managing this crucial digital channel, hoteliers can strategically foster relationships with their hotel guests and future travelers that ultimately drive revenue. Timely responses lead to a better relationship with travelers and promote open communication that encourages guests to leave feedback.

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Article Book Guest Services Communication 105

Revenue Hub

JUNE 20, 2024

When dealing with multiple core systems that don’t communicate well (your PMS, CRS, CRM, ORM, etc.), NB: This is an article from Revinate Subscribe to our weekly newsletter and stay up to date Continuing to work with poorly integrated systems has a cost. Guests expect proactive, personalized communication.

Reservations 108

Reservations Special Events Communication Article 108

Xotels

FEBRUARY 3, 2021

We will share our insights as a Hotel Management Company by answering two main questions in this article are: Is it just a FAD, or will the use of QR codes stay after the COVID-19 crisis is over? From here the guest can also navigate to any social media pages. Subscribe Now Latest Articles. Creative Examples to use QR Codes.

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Guest Services Marketing Information Blog 49

Revenue Hub

MAY 17, 2024

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey.

Marketing 109

Marketing Travel and Tourism Book Information 109

Revenue Hub

NOVEMBER 21, 2022

In the post-pandemic world, hotels have had to quickly modernize their technology infrastructure to provide more digital and contactless options for guests, as well as operate efficiently with leaner teams. NB: This is an article from Cloudbeds , one of our Expert Partners. Read more articles from Cloudbeds.

Book 98

Book Communication Article Housekeeping 98

Les Roches

DECEMBER 30, 2023

In this article, we will delve­ into the key differe­nces betwee­n products and services in the hospitality industry. By the e­nd of this article, you will have a solid understanding of product/service differences and how these­ distinctions manifest themselve­s in various sectors, with a particular focus on the hospitality industry.

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Guest Services Concierge Definition Customer Service 95

Revenue Hub

JUNE 27, 2023

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey.

Marketing 98

Marketing Book Travel and Tourism Information 98

SiteMinder

OCTOBER 14, 2024

A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time.

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Concierge Communication Guest Satisfaction Reservations 52

Revenue Hub

JULY 12, 2024

NB: This is an article from Infor Subscribe to our weekly newsletter and stay up to date The same can be said for the hospitality industry. Innovative features undoubtedly have the potential to elevate guest experiences to new heights. Hoteliers should focus on nurturing relationships by making each guest feel valued and appreciated.

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Guest Satisfaction Book Article Reservations 62

Les Roches

JULY 18, 2023

This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service. But what exactly is good hotel customer service? And how can you learn the essential customer service skills for a career in hospitality?

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Les Roches

JUNE 27, 2024

Exciting hospitality careers that allow you to travel 27th June, 2024 In this article Does the idea of a traditional office job leave you yearning for adventure? Cruise ships need management to oversee all guest services on board, ensuring exceptional hospitality standards are met.

Travel and Tourism 52

Travel and Tourism Training Communication Events 52

Les Roches

JUNE 25, 2024

How to start a career in hotel reputation management 25th June, 2024 In this article In the digital age, a hotel’s reputation can make or break its success. With the rise of online review platforms and social media, guests have unprecedented power to shape perceptions of hotels through their feedback and reviews.

Guest Satisfaction 52

Guest Satisfaction Travel and Tourism Workshop Communication 52

Les Roches

JUNE 24, 2024

How to start a hotel management company 24th June, 2024 In this article The hospitality industry is a dynamic and thriving sector that presents plenty of opportunities for aspiring entrepreneurs. In this article, we will explore the essential steps of how to start a hotel management company from the ground up.

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Travel and Tourism Guest Satisfaction Revenue Projections Communication 52

Les Roches

JULY 3, 2024

From reception to management: Hotel careers in Dubai 3rd July, 2024 In this article Dubai, with its glittering skyline, opulent resorts and rich culture, is a destination of hospitality excellence on the global stage. In this article, we will explore the range of hotel company careers in Dubai, from reception to management.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

Les Roches

JULY 4, 2024

4th July, 2024 In this article The hospitality industry thrives on innovation and adaptability, so it’s no surprise that hospitality education also makes the most of technology. Customer service excellence Central to hospitality is the art of providing world-class customer service. million US students studying online.

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Travel and Tourism Guest Satisfaction Events Guest Services 52

Hotelogix

JANUARY 2, 2025

As we look to 2025 and beyond, hotels are using cutting-edge tech to make guests happier, work smarter, and stay ahead in a market that keeps changing. This article looks at the biggest hotel tech trends that will change the game. What is Hotel Technology?

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Training Pricing Concierge Book 100

Les Roches

JULY 1, 2024

The benefits of online learning for hospitality 1st July, 2024 In this article As technology continues to transform the way we learn and work, online education has emerged as a powerful tool for aspiring hospitality professionals seeking to start a rewarding career or advance their existing role in the industry.

Scheduling 52

Scheduling Training Communication Travel and Tourism 52

Les Roches

AUGUST 4, 2024

Aiming for the top: Hotel manager salary and benefits 4th August, 2024 In this article What does a hotel manager do? What does it take to become a hotel manager? The more you build these skills, the higher the hotel manager compensation package you can aim for.

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

Les Roches

JULY 5, 2024

5th July, 2024 In this article The hotel and tourism industry is growing and is estimated to be worth more than $11,000 billion USD in 2029. Using data analysis and forecasting techniques to make strategic decisions that drive revenue growth Front office manager: overseeing the reception desk and guest services operations in a hotel.

Event Coordination 52

Event Coordination Training Housekeeping Front Desk Operations 52

Les Roches

AUGUST 21, 2024

Insights into hotel management salary and requirements 21st August, 2024 In this article Different roles and their salaries What affects hotel management salaries Requirements to get hotel management roles Skills needed to succeed in hotel management With more than 1.3

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

JULY 9, 2024

Roles such as hotel manager , assistant general manager or operations manager offer a wide range of responsibilities, from overseeing day-to-day operations and guest services to managing staff and budgets. How do I start a career in hotels? If you aspire to climb the ranks, you could aim for a job in hotel management.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

The Restaurant Times

SEPTEMBER 11, 2020

This article delves into the necessary restaurant layout changes and how restaurants will be required to redesign their floor layout and optimize the use of space to promote a healthy dine-in environment for both employees and customers. . As much as possible, consider creating one-way circulation within the premises. Hands-Free Measures.

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Sanitation Server Guest Services Communication 59

Les Roches

SEPTEMBER 25, 2024

25th September, 2024 In this article What Are the Top 10 Hotels in Abu Dhabi? High standards of service: working in a hotel here means adhering to high standards of service and quality. Bachelor in hospitality management Front desk and guest services The first point of contact for guests is the front desk.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

Les Roches

JULY 5, 2024

Everything you need to know about resort development 5th July, 2024 In this article A key growth driver in global tourism, resort development substantially contributes to job creation, revenue generation and regional advancement. Forecasts indicate a positive annual growth rate of 4.7%

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Travel and Tourism Resort Management Regulatory Compliance Concierge 52

Les Roches

SEPTEMBER 19, 2024

Let’s take a look at some of the essential functional and technical standards hotels uphold to maintain their competitive edge in the market, which include: Guest service : response times, greeting protocols, problem-resolution procedures and personalized service delivery.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Les Roches

SEPTEMBER 16, 2024

Providing recommendations for improvement Based on their report, inspectors offer practical suggestions to hotel management for improving operations and guest services. These suggestions may involve updates to cleaning protocols, staff training programs, maintenance schedules or guest amenities.

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Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52