Revenue Hub

AUGUST 16, 2024

But how do you drive more positive guest reviews? NB: This is an article from Travelboom Subscribe to our weekly newsletter and stay up to date How Do You Get Positive Hotel Reviews? The foundation of a positive guest experience is setting clear expectations. Transparent communication builds trust and prevents misunderstandings.

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Guest Satisfaction Communication Article Training 100

Revenue Hub

AUGUST 19, 2024

NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date The strategy resembles a scattergun approach, akin to scams, where the intent is to convert even a small percentage of a large target audience. Moreover, personalized experiences drive guest loyalty.

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Guest Satisfaction Communication Article Book 96

Revenue Hub

MAY 2, 2024

In today’s dynamic hospitality landscape, effective communication with hotel guests has become more crucial than ever. Leveraging mobile messaging platforms has emerged as a cornerstone strategy for hotels aiming to enhance guest experiences and streamline communication processes.

Guest Satisfaction 89

Guest Satisfaction Communication Article Information 89

Revenue Hub

MAY 23, 2024

Improving customer service scores is critical for any hotel aiming to enhance guest satisfaction and maintain a competitive edge. Hotel operators can achieve this by focusing on three key areas: implementing staff collaboration software, recognizing staff for ideal behavior, and offering a guest texting service.

Customer Service 84

Customer Service Guest Satisfaction Housekeeping Communication 84

Revenue Hub

DECEMBER 11, 2024

Many hotels focus on communicating with guests before they arrive on their property, and what happens after they leave is often overlooked. A consistent guest experience means not disappearing after the stay but creating a personalised and not-spam-like connection with them. How to reach guests after they leave your hotel?

Communication 82

Communication Article Guest Satisfaction Book 82

Revenue Hub

JUNE 18, 2024

The Front Desk Manager in a hotel is pivotal in orchestrating the first and lasting impressions of guests, managing the reception team to ensure a seamless check-in and checkout process, handling reservations and addressing guest inquiries and concerns – always with the utmost professionalism.

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Guest Satisfaction Pricing Housekeeping Communication 103

Revenue Hub

OCTOBER 10, 2024

NB: This is an article from Cogwheel Marketing , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Effective collaboration ensures that both parties can leverage their strengths, streamline communication, and tailor strategies to meet specific needs, ultimately enhancing overall performance and guest satisfaction.

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Marketing Communication Guest Satisfaction Article 91

Revenue Hub

JUNE 11, 2024

A positive first impression can lead to higher satisfaction rates, encouraging repeat visits and positive reviews. NB: This is an article at Catala Consulting Subscribe to our weekly newsletter and stay up to date Conversely, a negative experience at check-in can result in dissatisfied guests, leading to potential revenue losses.

Guest Satisfaction 91

Guest Satisfaction Article Training Information 91

Revenue Hub

FEBRUARY 27, 2024

We explore the role of SMS marketing in the hospitality sector, highlighting its significance as a direct and personal communication channel. The Essential Role of SMS Marketing in Hotels SMS marketing is revolutionizing the way hotels communicate with their guests.

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Marketing Communication Guest Services Strategic Planning 89

Revenue Hub

APRIL 19, 2024

NB: This is an article from Tripleseat Subscribe to our weekly newsletter and stay up to date This technology’s primary goal is to centralize and streamline all customer data. and facilitate smoother communication.

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Guest Satisfaction Information Catering Document 98

Revenue Hub

SEPTEMBER 27, 2024

NB: This is an article from Knowland Subscribe to our weekly newsletter and stay up to date Also known as attribute-based pricing, the shift allows guests to customize their stay by selecting only the necessary services, potentially reducing costs and enhancing their overall experience.

Pricing 84

Pricing Guest Satisfaction Communication Book 84

Revenue Hub

SEPTEMBER 10, 2024

By focusing on key strategies that elevate the guest experience, hoteliers can not only meet but exceed these expectations, leading to increased customer satisfaction, positive reviews, repeat visits, and, ultimately, higher revenue. Personalized pre-arrival communication also plays a crucial role in reducing booking cancellations.

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Communication Article Guest Satisfaction Book 90

Revenue Hub

MAY 3, 2024

This sentiment is at the core of what most hoteliers strive to achieve for guests during their stays, with a keen focus on guest satisfaction remaining an essential element of any successful property’s operations.

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Customer Service Guest Satisfaction Communication Article 94

Revenue Hub

FEBRUARY 1, 2024

Negative hotel guest reviews significantly impact a property’s reputation and the likelihood a guest will book, or a happy guest will return. A powerful tool in hoteliers’ arsenal is a Guest Messaging System (GMS). Responding promptly shows attentiveness and a commitment to guest satisfaction.

Guest Satisfaction 95

Guest Satisfaction Communication Article Book 95

Revenue Hub

FEBRUARY 20, 2024

And this includes -and specially points towards- your communication. NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date Instead of sticking to a single communication avenue, be it email or phone calls, businesses now have the flexibility to engage with their guests through a myriad of platforms.

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Communication Guest Satisfaction Article Customer Service 79

Revenue Hub

APRIL 23, 2024

NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date Finally, resource constraints like budget and skilled personnel limit data management capabilities, especially for smaller hotels. By segmenting guests accordingly, properties can increase revenue and enhance guest satisfaction.

Guest Satisfaction 84

Guest Satisfaction Article Information Budgeting 84

Revenue Hub

JANUARY 26, 2024

However, the true marker of success and sustainability lies in a hotel’s ability to retain guests. Retention not only signifies guest satisfaction but also leads to more stable revenue streams and enhanced brand reputation. In this article, we explore effective strategies for guest retention.

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Guest Retention Communication Article Guest Satisfaction 87

SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. It encompasses a wide range of interactions, from front-of-house dialogue with guests to back-of-house coordination among staff.

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Communication Information Presentation Front of House 59

Revenue Hub

OCTOBER 2, 2023

While many hotels focus on the pre-stay and in-stay phases of the guest journey, the post-stay phase is often overlooked. NB: This is an article from Bookboost Still, it presents powerful opportunities for building relationships and encouraging your guests to return. Why is the post-stay phase important for hotels?

Guest Satisfaction 93

Guest Satisfaction Communication Presentation Article 93

Revenue Hub

DECEMBER 19, 2024

NB: This is an article from Chekin Subscribe to our weekly newsletter and stay up to date One effective strategy that has gained traction in recent years is the implementation of early check-in and late check-out options. These services not only enhance the guest experience but also create additional revenue streams for your business.

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Travel and Tourism Article Scheduling Guest Satisfaction 73

Revenue Hub

AUGUST 28, 2024

The way consumers interact with hotels nowadays highlights the increased need for consolidation into a comprehensive commercial strategy – where everyone from front office staff to revenue management, sales, and marketing are aligned towards delivering the best experiences to guests and boosting business performance.

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Guest Satisfaction Article Communication Book 75

Revenue Hub

SEPTEMBER 1, 2023

NB: This is an article from TrustYou The more prepared you and your staff are to handle guest complaints, the less likely a negative experience will damage your hotel’s reputation. Uncover the secrets to guest satisfaction and learn how to turn complaints into rave reviews.

Guest Satisfaction 101

Guest Satisfaction Housekeeping Maintenance Pricing 101

STAAH

MAY 7, 2024

Ensuring guest satisfaction should be the cornerstone of your approach. Your sales strategy must reflect a dedication to providing an exceptional guest experience while also prioritizing maximizing room bookings. Let’s explore some effective sales strategies that maintain guest satisfaction while driving bookings.

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Marketing Guest Satisfaction Banquet Operations Book 86

Revenue Hub

OCTOBER 3, 2023

NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The study, conducted by Prof. What happens to guest satisfaction after hotels start implementing RoomPriceGenie? What are the internal effects on competencies after starting with dynamic pricing?

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Pricing Guest Satisfaction Article Marketing 101

Hotelogix

DECEMBER 17, 2024

Studies show that hotels lose up to 20% of their annual revenue to chargebacks caused by guest disputes, unclear cancellation policies, and OTA-related miscommunication. In this article, we’ll uncover the main causes of hotel chargebacks and share practical, step-by-step strategies to prevent them.

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Document Communication Book Reservations 100

Revenue Hub

OCTOBER 17, 2022

NB: This is an article from Revinate. The importance of responding to negative hotel reviews How to respond to negative hotel reviews Negative review response examples When to respond to negative hotel reviews Communicate with guests all throughout their journeys. Did the guest complain before check-out?

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Guest Satisfaction Communication Article Book 92

Revenue Hub

SEPTEMBER 11, 2024

In hospitality, guest data is your guide, and segmentation is the practice that turns raw information into precise, profitable actions. By identifying these segments, your hotel can craft personalized offers that resonate, driving both guest satisfaction and revenue.

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Budgeting Guest Satisfaction Article Communication 89

Revenue Hub

AUGUST 29, 2024

As hotels face growing competition and increasingly tech-savvy guests, the need for robust, future-proof hotel technology becomes critical, and the importance of adopting modern technology cannot be overstated. This data-driven approach not only improves guest satisfaction but also drives revenue growth.

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Guest Satisfaction Housekeeping Article Reservations 93

InnQuest

FEBRUARY 3, 2023

Even without COVID-19, profitability in the hotel industry is still a significant concern due to factors like: Increased dependence on web-based travel agencies The growth of tough competition Rising customer demands Sit tight, for you will learn some of the essentials for upselling in hotels in this article! What is Upselling?

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Book Reservations Communication Pricing 220

Revenue Hub

FEBRUARY 21, 2024

The guest feedback acts as a real benchmark for your hotel, allowing you to measure customer satisfaction and continually improve your services and facilities. How can you make the most of your satisfaction survey to really understand your guests’ needs and expectations and improve their experience? Let’s dive in.

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Article Guest Satisfaction Communication Marketing 89

Revenue Hub

OCTOBER 18, 2023

Overbooking is a common problem in the hospitality industry, causing major issues for both – hoteliers and guests. NB: This is an article from innQuest Striking the perfect balance between fully booked rooms and avoiding overbooking can be a challenging task.

Reservations 87

Reservations Guest Satisfaction Book Article 87

Revenue Hub

OCTOBER 6, 2023

NB: This is an article from Revinate Ever since the introduction of online travel agencies (OTAs) in the ‘90s, hoteliers have struggled to achieve the optimal distribution mix between OTAs and hotel direct bookings. It lets staff maintain a single flow of communication with guests as interactions move from email, to text, to voice.

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Book Communication Guest Satisfaction Article 102

Les Roches

JUNE 5, 2023

One such skillset is cross-cultural communication, which is important in this day and age of international travel and hospitality. In this article, we’ll go over what cross-cultural communication skills are, as well as the best ways to boost these skills to help you progress your career in hospitality management.

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Communication Training Hospitality Management Guest Satisfaction 52

Revenue Hub

SEPTEMBER 12, 2024

Imagine a hotel where guests feel at home, returning every time they plan some time off. NB: This is an article from Profitroom Subscribe to our weekly newsletter and stay up to date In this article, we’ll discuss why building guest loyalty is crucial to hotel success, what benefits it brings, and how to effectively achieve this goal.

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Workshop Customer Service Article Guest Satisfaction 77

Revenue Hub

NOVEMBER 18, 2022

No matter the size, shape or style of your hotel, delighting guests, surpassing expectations and earning repeat visits can make a big difference to your bottom line. NB: This is an article from GuestRevu. The first gap pertains to the potential discrepancy between what management thinks guests want and guests’ actual expectations.

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Front of House Communication Guest Satisfaction Article 75

Revenue Hub

OCTOBER 11, 2024

In today’s competitive hospitality landscape, hotels must go beyond offering a comfortable stay by creating personalized guest experiences that resonate with each traveler. This blog explores the immense value of personalization for hotels and how it can elevate the guest experience while driving profitability and loyalty.

Catering 84

Catering Guest Satisfaction Book Article 84

Revenue Hub

SEPTEMBER 5, 2023

NB: This is an article from BEONx , one of our Expert Partners Effective management of room inventory can make or break a hotel’s reputation and bottom line. From optimizing revenue to enhancing guest experiences, a well-structured inventory management strategy is essential.

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Pricing Reservations Training Article 97