Revenue Hub

MARCH 5, 2024

Hotels are also having to reshape the way they interact with their guests. NB: This is an article from Hotellistat , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date These tools promise efficiency, personalisation and improved guest experiences, but like any technology, they have advantages and disadvantages.

Guest Satisfaction 109

Guest Satisfaction Communication Training Information 109

Revenue Hub

JULY 3, 2023

NB: This is an article from RateGain Whether due to unforeseen circumstances, changing travel plans, or other factors, cancellations can disrupt a hotel’s occupancy and revenue forecasts. Flexible policies not only enhance guest satisfaction but also incentivize them to retain their bookings rather than canceling.

Guest Satisfaction 98

Guest Satisfaction Communication Book Customer Service 98

Revenue Hub

JULY 8, 2024

Don’t wait until guests wheel their luggage into your lobby to start communicating with them. The weeks leading up to a guest’s stay are incredibly influential. What you say – or don’t say – can affect guests’ opinions about your hotel long before they set foot on your property.‍

Communication 109

Communication Guest Satisfaction Article Customer Service 109

Revenue Hub

JANUARY 22, 2024

Do you think improving guest communication is essential for creating a positive experience and ensuring guest satisfaction? In the world of hospitality, where impressions are everything, effective guest communication can be the difference between a one time visitor and a loyal patron.

Communication 109

Communication Guest Satisfaction Article Book 109

Revenue Hub

FEBRUARY 18, 2025

In the world of guest satisfaction, words carry immense power. Every guest review, no matter if its glowing with praise or filled with constructive criticism, is an opportunity for hotels to communicate their love language: thoughtful, personalized responses that show guests they are valued.

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Guest Satisfaction Communication Article Book 75

Hotelogix

MARCH 21, 2025

Welcome to the hospitality future, where AI messaging is transforming guest experience and operational effectiveness. Intelligent hotels are embracing AI-based communication tools at a breakneck pace, not only to wow technology-aware travelers but also to automate operations, increase revenue , and establish long-term guest loyalty.

Guest Services 100

Guest Services Guest Satisfaction Book Training 100

Revenue Hub

NOVEMBER 17, 2023

If you think guest messaging is the way of the future when it comes to hotel communications, you’d be wrong. As more and more people rely on their smartphones for daily tasks, the way they communicate has shifted as well. This is a great way to improve guest satisfaction, while lowering the chances of guest recovery.

Communication 109

Communication Guest Satisfaction Concierge Article 109

Revenue Hub

JANUARY 10, 2025

NB: This is an article from Infor Subscribe to our weekly newsletter and stay up to date On one side, advanced technology delivers unprecedented convenience, efficiency, and personalization. These can be delivered at the right time, with the right messaging, to drive direct bookings and enhance guest satisfaction.

Pricing 109

Pricing Guest Satisfaction Book Marketing 109

Hotelogix

DECEMBER 17, 2024

Studies show that hotels lose up to 20% of their annual revenue to chargebacks caused by guest disputes, unclear cancellation policies, and OTA-related miscommunication. In this article, we’ll uncover the main causes of hotel chargebacks and share practical, step-by-step strategies to prevent them.

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Document Communication Book Reservations 100

Revenue Hub

MARCH 13, 2025

NB: This is an article from Hotellistat , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date These include analyzing existing processes, efficiently utilizing data, involving and training employees, and addressing data protection and transparency.

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Guest Satisfaction Training Article Accounting 65

Revenue Hub

AUGUST 16, 2024

But how do you drive more positive guest reviews? NB: This is an article from Travelboom Subscribe to our weekly newsletter and stay up to date How Do You Get Positive Hotel Reviews? The foundation of a positive guest experience is setting clear expectations. Transparent communication builds trust and prevents misunderstandings.

Guest Satisfaction 109

Guest Satisfaction Communication Article Training 109

Hotelogix

SEPTEMBER 12, 2024

  This article explores what hotel review websites are, highlights some of the best platforms, discusses their benefits, and outlines how hotels can effectively manage bookings and gather positive feedback using tools like Hotelogix Reputation Management.

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

Revenue Hub

MAY 23, 2024

Improving customer service scores is critical for any hotel aiming to enhance guest satisfaction and maintain a competitive edge. Hotel operators can achieve this by focusing on three key areas: implementing staff collaboration software, recognizing staff for ideal behavior, and offering a guest texting service.

Customer Service 107

Customer Service Guest Satisfaction Housekeeping Communication 107

Revenue Hub

MAY 2, 2024

In today’s dynamic hospitality landscape, effective communication with hotel guests has become more crucial than ever. Leveraging mobile messaging platforms has emerged as a cornerstone strategy for hotels aiming to enhance guest experiences and streamline communication processes.

Communication 109

Communication Guest Satisfaction Article Information 109

Revenue Hub

AUGUST 19, 2024

NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date The strategy resembles a scattergun approach, akin to scams, where the intent is to convert even a small percentage of a large target audience. Moreover, personalized experiences drive guest loyalty.

Guest Satisfaction 104

Guest Satisfaction Communication Article Book 104

Revenue Hub

OCTOBER 10, 2024

NB: This is an article from Cogwheel Marketing , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Effective collaboration ensures that both parties can leverage their strengths, streamline communication, and tailor strategies to meet specific needs, ultimately enhancing overall performance and guest satisfaction.

Marketing 109

Marketing Communication Guest Satisfaction Article 109

Revenue Hub

SEPTEMBER 27, 2024

NB: This is an article from Knowland Subscribe to our weekly newsletter and stay up to date Also known as attribute-based pricing, the shift allows guests to customize their stay by selecting only the necessary services, potentially reducing costs and enhancing their overall experience.

Pricing 107

Pricing Guest Satisfaction Communication Book 107

Revenue Hub

AUGUST 28, 2024

The way consumers interact with hotels nowadays highlights the increased need for consolidation into a comprehensive commercial strategy – where everyone from front office staff to revenue management, sales, and marketing are aligned towards delivering the best experiences to guests and boosting business performance.

Guest Satisfaction 103

Guest Satisfaction Article Communication Book 103

Revenue Hub

JUNE 11, 2024

A positive first impression can lead to higher satisfaction rates, encouraging repeat visits and positive reviews. NB: This is an article at Catala Consulting Subscribe to our weekly newsletter and stay up to date Conversely, a negative experience at check-in can result in dissatisfied guests, leading to potential revenue losses.

Guest Satisfaction 109

Guest Satisfaction Training Article Information 109

Revenue Hub

APRIL 23, 2024

NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date Finally, resource constraints like budget and skilled personnel limit data management capabilities, especially for smaller hotels. By segmenting guests accordingly, properties can increase revenue and enhance guest satisfaction.

Guest Satisfaction 107

Guest Satisfaction Article Information Budgeting 107

Revenue Hub

FEBRUARY 20, 2024

And this includes -and specially points towards- your communication. NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date Instead of sticking to a single communication avenue, be it email or phone calls, businesses now have the flexibility to engage with their guests through a myriad of platforms.

Communication 105

Communication Guest Satisfaction Article Customer Service 105

Revenue Hub

JUNE 18, 2024

The Front Desk Manager in a hotel is pivotal in orchestrating the first and lasting impressions of guests, managing the reception team to ensure a seamless check-in and checkout process, handling reservations and addressing guest inquiries and concerns – always with the utmost professionalism.

Guest Satisfaction 109

Guest Satisfaction Pricing Housekeeping Communication 109

Revenue Hub

SEPTEMBER 10, 2024

By focusing on key strategies that elevate the guest experience, hoteliers can not only meet but exceed these expectations, leading to increased customer satisfaction, positive reviews, repeat visits, and, ultimately, higher revenue. Personalized pre-arrival communication also plays a crucial role in reducing booking cancellations.

Communication 104

Communication Article Guest Satisfaction Book 104

Revenue Hub

MAY 3, 2024

This sentiment is at the core of what most hoteliers strive to achieve for guests during their stays, with a keen focus on guest satisfaction remaining an essential element of any successful property’s operations.

Customer Service 109

Customer Service Guest Satisfaction Communication Article 109

STAAH

MAY 7, 2024

Ensuring guest satisfaction should be the cornerstone of your approach. Your sales strategy must reflect a dedication to providing an exceptional guest experience while also prioritizing maximizing room bookings. Let’s explore some effective sales strategies that maintain guest satisfaction while driving bookings.

Marketing 109

Marketing Guest Satisfaction Banquet Operations Book 109

Revenue Hub

FEBRUARY 27, 2024

We explore the role of SMS marketing in the hospitality sector, highlighting its significance as a direct and personal communication channel. The Essential Role of SMS Marketing in Hotels SMS marketing is revolutionizing the way hotels communicate with their guests.

Marketing 109

Marketing Communication Guest Services Strategic Planning 109

Revenue Hub

APRIL 19, 2024

NB: This is an article from Tripleseat Subscribe to our weekly newsletter and stay up to date This technology’s primary goal is to centralize and streamline all customer data. and facilitate smoother communication.

Information 109

Information Guest Satisfaction Catering Document 109

Revenue Hub

OCTOBER 2, 2023

While many hotels focus on the pre-stay and in-stay phases of the guest journey, the post-stay phase is often overlooked. NB: This is an article from Bookboost Still, it presents powerful opportunities for building relationships and encouraging your guests to return. Why is the post-stay phase important for hotels?

Guest Satisfaction 109

Guest Satisfaction Communication Presentation Article 109

Revenue Hub

JANUARY 26, 2024

However, the true marker of success and sustainability lies in a hotel’s ability to retain guests. Retention not only signifies guest satisfaction but also leads to more stable revenue streams and enhanced brand reputation. In this article, we explore effective strategies for guest retention.

Guest Retention 108

Guest Retention Communication Article Guest Satisfaction 108

Revenue Hub

SEPTEMBER 12, 2024

Imagine a hotel where guests feel at home, returning every time they plan some time off. NB: This is an article from Profitroom Subscribe to our weekly newsletter and stay up to date In this article, we’ll discuss why building guest loyalty is crucial to hotel success, what benefits it brings, and how to effectively achieve this goal.

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Workshop Customer Service Article Guest Satisfaction 104

Revenue Hub

SEPTEMBER 11, 2024

In hospitality, guest data is your guide, and segmentation is the practice that turns raw information into precise, profitable actions. By identifying these segments, your hotel can craft personalized offers that resonate, driving both guest satisfaction and revenue.

Budgeting 109

Budgeting Guest Satisfaction Article Communication 109

Revenue Hub

FEBRUARY 1, 2024

Negative hotel guest reviews significantly impact a property’s reputation and the likelihood a guest will book, or a happy guest will return. A powerful tool in hoteliers’ arsenal is a Guest Messaging System (GMS). Responding promptly shows attentiveness and a commitment to guest satisfaction.

Guest Satisfaction 109

Guest Satisfaction Communication Article Book 109

Revenue Hub

AUGUST 29, 2024

As hotels face growing competition and increasingly tech-savvy guests, the need for robust, future-proof hotel technology becomes critical, and the importance of adopting modern technology cannot be overstated. This data-driven approach not only improves guest satisfaction but also drives revenue growth.

Guest Satisfaction 109

Guest Satisfaction Housekeeping Article Reservations 109

Revenue Hub

NOVEMBER 18, 2022

No matter the size, shape or style of your hotel, delighting guests, surpassing expectations and earning repeat visits can make a big difference to your bottom line. NB: This is an article from GuestRevu. The first gap pertains to the potential discrepancy between what management thinks guests want and guests’ actual expectations.

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Front of House Communication Guest Satisfaction Article 97

Revenue Hub

SEPTEMBER 1, 2023

NB: This is an article from TrustYou The more prepared you and your staff are to handle guest complaints, the less likely a negative experience will damage your hotel’s reputation. Uncover the secrets to guest satisfaction and learn how to turn complaints into rave reviews.

Guest Satisfaction 109

Guest Satisfaction Housekeeping Maintenance Pricing 109

Revenue Hub

OCTOBER 18, 2023

Overbooking is a common problem in the hospitality industry, causing major issues for both – hoteliers and guests. NB: This is an article from innQuest Striking the perfect balance between fully booked rooms and avoiding overbooking can be a challenging task.

Reservations 108

Reservations Guest Satisfaction Book Article 108

Revenue Hub

OCTOBER 11, 2024

In today’s competitive hospitality landscape, hotels must go beyond offering a comfortable stay by creating personalized guest experiences that resonate with each traveler. This blog explores the immense value of personalization for hotels and how it can elevate the guest experience while driving profitability and loyalty.

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Catering Guest Satisfaction Book Article 107