Revenue Hub

DECEMBER 7, 2023

Many hoteliers relied on brochures, magazine ads, or even a “vacancy” sign at the front of their property as their primary means of communication with potential guests. As a hotel, having an online booking engine on your website is synonymous with good customer service—and it makes life easier for you, too.

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Revenue Hub

MAY 10, 2023

NB: This is an article from Asksuite This has compelled travelers to seek immediate responses regardless of where they are on the buying journey. The surge in customer service channels presents an unprecedented challenge for hoteliers, as their response time window starts to dwindle.

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Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. NB: This is an article from Bookboost This is the time when you can set the tone for their entire stay, ensuring that they feel welcome and valued from the moment they book with you.

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7 Shifts

NOVEMBER 15, 2024

In this article: What strategies do you use to motivate and engage your restaurant employees? How do you communicate restaurant policies and changes to your employees effectively? How do you handle customer complaints and turn negative experiences into positive ones?

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Social Hospitality

MARCH 18, 2025

However, collaboration among marketing, customer service, and management teams is essential to maximize its effectiveness. This article will explore three key strategies to encourage collaboration for social media success. Slack, Microsoft Teams, and similar tools streamline communication, making quick decision-making easier.

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Revenue Hub

MAY 3, 2024

NB: This is an article from Aptech Subscribe to our weekly newsletter and stay up to date However, with technology’s growing role in hospitality optimization, the companies providing systems and solutions to hotel organizations may not always share the same mindset.

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Modern Restaurant Management

FEBRUARY 9, 2021

This article includes some simple digital marketing strategies that restaurants can quickly implement ahead of the Valentine’s Day holiday. CRM allows restaurateurs to ensure their business stays top-of-mind with existing customers and should be a focus area in any digital marketing plan.

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Hotelogix

SEPTEMBER 12, 2024

These platforms provide travelers with insights into the services, amenities, and experiences hotels offer, making them pivotal in the decision-making process for accommodations.  Direct Feedback Loop One of the most significant benefits of hotel review websites is the direct communication between guests and hotel management.

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Modern Restaurant Management

FEBRUARY 28, 2020

Just as verbal interaction can offer more opportunities to tap into human emotions than static visuals, so does smart speaker-based communication present novel ways to connect emotionally with consumers. The pymnts.com article notes: “More than three-quarters of U.S. Frictionless Hands-Free Response is Becoming Commonplace.

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Revenue Hub

DECEMBER 13, 2024

NB: This is an article from Canary Technologies Subscribe to our weekly newsletter and stay up to date Enter guest experience management. Guest Experience vs. Customer Service: Whats the Difference? Customer service is often what people think of when the guest experience is mentioned, but its only one piece of the puzzle.

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Revenue Hub

FEBRUARY 20, 2024

In today’s world, filled with technology and different alternatives, if you want to reach your customers and connect with them, you need to provide them with options. And this includes -and specially points towards- your communication. They are not the ones that have to adapt to your way of communicating.

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Revenue Hub

JULY 2, 2024

NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date However, we examine how this focus can compromise customer service, strain staff, and lead to financial short-sightedness. Metrics like occupancy percentage are straightforward to calculate and provide precise, quantifiable data.

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Revenue Hub

SEPTEMBER 12, 2024

NB: This is an article from Profitroom Subscribe to our weekly newsletter and stay up to date In this article, we’ll discuss why building guest loyalty is crucial to hotel success, what benefits it brings, and how to effectively achieve this goal. Read the full article at Profitroom The post Should Hotels Build Guest Loyalty?

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Les Roches

MAY 19, 2023

In the restaurant industry, customer service is integral to operations. Whether you are a career changer or want to move up the ranks, being able to demonstrate excellent restaurant customer service skills is essential for success in the industry.

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Revenue Hub

APRIL 19, 2024

A hotel Customer Relationship Management (CRM) is intended to seemlessly manage and improve guest relationships and how your hotel provides stellar customer experiences ultimately to improve profitability. and facilitate smoother communication.

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Revenue Hub

JANUARY 10, 2024

NB: This is an article from TrustYou Through AI’s predictive analytics, hotels can gain valuable insights into guest preferences, behavior, and occupancy patterns. This enables them to tailor their services to individual needs, resulting in a personalized and unforgettable experience. appeared first on Revenue Hub.

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Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

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Restaurant Engine

JULY 22, 2020

You want to always be working on improving customer experience for your restaurant online. In this article, we’re going to tell you how and give you some tips. How to Boost Customer Satisfaction. Sam Walton said, “The goal of a company is to have customer service that is not just the best but legendary.”.

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Revenue Hub

JUNE 7, 2024

A potential customer may research and dream for months before finally committing. Marketers must find potential customers early, determine intent, and then deliver relevant ads to drive conversions. This is a great way to create a personalized experience, even while marketers are still learning about their newest customers.

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Revenue Hub

SEPTEMBER 23, 2024

The most effective loyalty programs provide travel rewards or discounts and create meaningful connections with customers. NB: This is an article from Switchfly Subscribe to our weekly newsletter and stay up to date The question remains: what truly drives customer loyalty?

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Revenue Hub

JULY 3, 2023

NB: This is an article from RateGain Whether due to unforeseen circumstances, changing travel plans, or other factors, cancellations can disrupt a hotel’s occupancy and revenue forecasts. Proactive communication, both before and after cancellations, can help salvage bookings and build guest loyalty.

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Revenue Hub

FEBRUARY 6, 2024

While this might seem efficient on the surface, it often leads to a fragmented approach to guest service, where the left hand doesn’t always know what the right is doing. NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date Breaking down these silos is critical.

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Revenue Hub

FEBRUARY 21, 2024

One of the best ways to build customer loyalty is to adopt a guest-centric hotel strategy where guests feel that they are valued and treated exceptionally well, regardless of whether they’ve booked a standard room or an executive suite. Provide comprehensive training on customer service, communication skills, and problem resolution.

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Modern Restaurant Management

JUNE 23, 2022

The hi-tech workforce has expanded into factories, warehouses, ecommerce delivery fleets, and this article’s focus: quick serve restaurants. Restaurant and retail employees were hard to come by while the number of channels for interacting with customers multiplied.

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Les Roches

DECEMBER 28, 2022

Then a career in communications could be for you. A communications manager is a critical role and plays an important role in promoting an organization, its people, products, and services – both internally and externally — through expertly-designed and executed communications strategies. What is a communications manager?

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Les Roches

JULY 18, 2023

Communication is one of the most important skills in both your personal and professional life and is essential in hospitality. Impactful communication allows us to work better with others, ensures guests get the help they need and boosts our ability to relate to those around us, which is useful in every walk of life.

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Revenue Hub

FEBRUARY 5, 2024

A hotel prioritizing an inclusive design captures a wider audience and communicates a socially responsible stance that attracts new guests. AI-Powered Customer Service Improvements to Artificial Intelligence (AI) have led the way for bot-powered customer service, one of the top website design trends for this year.

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Revenue Hub

FEBRUARY 29, 2024

NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date Why? Because gaining new customers is more expensive than engaging with your current ones. In this article, we will delve into four not-so-obvious tactics that will help you increase your guest loyalty and achieve those goals.

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Modern Restaurant Management

AUGUST 22, 2023

The benefits of AI for restaurants are undeniable from automation, to real-time control and information analysis, to improved customer service. These include: Chatbots and customer-facing AI : Who doesn’t want to enhance their dining experience? How Can AI Really Benefit the Restaurant Industry?

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Revenue Hub

APRIL 15, 2024

A 360-degree unified customer profile (also called Single Guest Profile) represents a paradigm shift in how we manage guest experiences. It’s not merely a collection of data points, but a living, evolving portrait of each guest that interacts with every service touchpoint. This leads to a stronger, more positive relationship.

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Revenue Hub

APRIL 4, 2024

NB: This is an article from Flyr (formerly Pace Revenue) , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date In 2024, innovation seems to be waiting around every corner, and no industry is exempt from its influence and subsequent transformation.

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Revenue Hub

NOVEMBER 18, 2022

NB: This is an article from WebRezPro. The key is friendly staff, ongoing guest communication, and proactive service. All departments should undergo customer service training, not only your clerks. Read rest of the article at WebRezPro. You don’t have to worry if you’re not an all inclusive resort in Dubai.

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Revenue Hub

DECEMBER 6, 2023

A world where they can make the right offer at the right time for the right person – in a communication that feels like a cohesive whole, rather than like some disjointed Mad Libs concoction. A world where efficiency gains from automation and automated-content generation go hand in hand with increased customer insights.

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Revenue Hub

JANUARY 9, 2023

NB: This is an article from guestcentric. Given the ability to communicate in real time, this was also my platform of choice to reach out to businesses for information or whenever I needed instant customer service. Read rest of the article at guestcentric. The post Should Hotels Consider Betting on Twitter?

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Revenue Hub

AUGUST 29, 2023

NB: This is an article from Userguest , one of our Expert Partners Savvy hoteliers are tapping into the power of upselling and cross-selling techniques to unlock additional revenue streams and enhance the guest experience. Strategic Pre-Arrival Communication The guest journey begins before they even step foot in your hotel.

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Revenue Hub

MAY 23, 2023

NB: This is an article from Cendyn , one of our Expert Partners But it was many years in the making, and a direct result of the failures of voice search and chatbots that ushered in this next era of conversational AI. For guests, this means more efficient travel planning (with some tradeoffs) and instant communication with the hotel.

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Revenue Hub

OCTOBER 6, 2023

NB: This is an article from Kennedy Training Network Subscribe to our weekly newsletter and stay up to date Understanding the difference, and being able to convey this to frontline staff, are essential for taking both to the next level at your hotel, company or resort. – Excellence in telephone communications. (A

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