Revenue Hub

JULY 8, 2024

Don’t wait until guests wheel their luggage into your lobby to start communicating with them. Why Communicate With Hotel Guests Before Their Stay? Let’s look at the biggest benefits of pre-arrival communication for hotel guests: Improve the guest experience: Impressing guests should start long before check-in.

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Communication Guest Satisfaction Article Customer Service 109

Revenue Hub

JANUARY 10, 2025

NB: This is an article from MARA Subscribe to our weekly newsletter and stay up to date The top 10 emerging trends, including AI-driven guest communication and focus on recent reviews, will reshape reputation management in hotels. The right tools can enhance both efficiency and guest communication quality.

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Revenue Hub

JANUARY 22, 2024

Do you think improving guest communication is essential for creating a positive experience and ensuring guest satisfaction? In the world of hospitality, where impressions are everything, effective guest communication can be the difference between a one time visitor and a loyal patron. What is guest communication?

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Communication Guest Satisfaction Article Book 109

Revenue Hub

SEPTEMBER 12, 2024

HiJiffy and Booking.com are joining forces to provide a more streamlined and efficient communication experience between hotels and their guests. By centralising communications on a single platform, this integration makes it easier and faster for hotel staff to manage guest interactions efficiently with the help of AI.

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Revfine

JANUARY 13, 2024

This article explores how hotel tech solutions powered by artificial intelligence (AI) can help you do that. Still, first, it outlines the reasons behind the high volume of guest questions, the The post Guest Communications: Gold Standards, Key Challenges, and the AI appeared first on Revfine.com.

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Communication Article 120

Revenue Hub

MARCH 4, 2025

A thoughtful hotel thank you message is a crucial component of guest communication strategy. NB: This is an article from Chekin Subscribe to our weekly newsletter and stay up to date This guide will provide hotel managers with insights on crafting memorable thank you messages, including best practices and practical examples.

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Communication Guest Satisfaction Article Book 89

Revenue Hub

APRIL 19, 2024

However, it’s not enough to simply email prospects, the key lies in strategic and thoughtful communication to stand out amidst the barrage of emails recipients receive daily. Personalization is the cornerstone of effective email communication. It’s as simple as addressing recipients by their name – personalized subject lines are 22.2%

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Revenue Hub

MARCH 4, 2025

In todays fast-paced hospitality landscape, travelers expect quick, high-quality responses – regardless of their chosen communication channel. NB: This is an article from Asksuite Subscribe to our weekly newsletter and stay up to date When used strategically, pre-, during-, and post-stay interactions generate outstanding results.

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Reservations Communication Book Article 89

Revenue Hub

JUNE 19, 2024

Hey everyone, let’s talk about how the game has changed for hotel guest communications. NB: This is an article from Chatlyn , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Hotels are quickly catching on. Gone are the days when emails were the go-to. And guess what? WhatsApp is leading the charge.

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Communication Article Book Reservations 108

Revenue Hub

SEPTEMBER 5, 2024

NB: This is an article from Chatlyn , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date And that’s where this thing called an “ Omnichannel Communication Platform ” jumps in. ” What is an Omnichannel Communication Software for hotels?

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Communication Article 104

Revenue Hub

DECEMBER 4, 2024

NB: This is an article from Profitroom Subscribe to our weekly newsletter and stay up to date Well, they just made another booking – through an OTA. “Guests expect tailored communication,” emphasises Klaudia Chmielewska, Digital Marketing Manager at Profitroom. Remember that wonderful guest from last month?

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Revenue Hub

JANUARY 8, 2025

NB: This is an article from Bookboost , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date What is the reason? OTAs own the data of guests, leaving brands without the opportunity to communicate with guests, build a relationship with them, get them excited about their stay and ultimately, cultivate loyalty.

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Revenue Hub

DECEMBER 7, 2023

Many hoteliers relied on brochures, magazine ads, or even a “vacancy” sign at the front of their property as their primary means of communication with potential guests. Many hotels miss the important piece that booking engines play in their communication puzzle. Surprisingly, this wasn’t too long ago! It’s high-octane hospitality!

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Communication Book Reservations Information 109

Revenue Hub

NOVEMBER 17, 2023

If you think guest messaging is the way of the future when it comes to hotel communications, you’d be wrong. As more and more people rely on their smartphones for daily tasks, the way they communicate has shifted as well. It’s already here. Approximately 8.4 trillion text messages were sent globally in 2022.

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Communication Guest Satisfaction Concierge Article 109

Revenue Hub

MARCH 25, 2025

NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date This can confuse their teams and lead to missed opportunities to capture revenue at the right time. Read the full article at Demand Calendar The post Is Complexity Holding Hotel Revenue Managers Back? appeared first on Revenue Hub.

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Revenue Hub

MARCH 27, 2025

NB: This is an article from SiteMinder , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Positive experiences in shared spaces like games rooms often lead to glowing reviews, which are key drivers for future bookings. It becomes a shared space for connection, helping you appeal to a wide range of guests.

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Guest Satisfaction Book Article Reservations 104

Revenue Hub

JANUARY 15, 2024

But great customer service wouldn’t exist without great guest communication. NB: This is an article from Canary Technologies A well-written hotel email template, ready to customize at a moment’s notice, helps you improve communication with guests, stay on brand and respond faster.

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Communication Reservations Customer Service Article 109

Revenue Hub

NOVEMBER 18, 2024

NB: This is an article from Net Affinity Subscribe to our weekly newsletter and stay up to date With the majority of bookings now made online, ensuring your website provides a seamless, user-friendly experience is not just beneficial — it’s essential. appeared first on Revenue Hub.

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Revenue Hub

MARCH 25, 2025

NB: This is an article from Attractions.io However, engaging guests effectively requires a direct communication channel – one that OTAs can’t intercept. provide their email addresses and consent for remarketing, giving you a highly engaged audience for future communication. Read the full article at Attractions.io

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Revenue Hub

DECEMBER 19, 2024

NB: This is an article from Chekin Subscribe to our weekly newsletter and stay up to date One effective strategy that has gained traction in recent years is the implementation of early check-in and late check-out options. Decide on the fees you will charge and ensure these are communicated transparently to guests during the booking process.

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Revenue Hub

OCTOBER 30, 2024

NB: This is an article from LodgIQ , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Here’s a closer look at seven subjects you’re not supposed to talk about in commercial strategy. Read the full article at LodgIQ The post 7 Taboo Topics in Commercial Strategy appeared first on Revenue Hub.

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Pricing Book Article Communication 106

Revenue Hub

JANUARY 7, 2025

NB: This is an article from Travelboom Subscribe to our weekly newsletter and stay up to date Whether youre running a hotel or bed & breakfast, you can use a hotels Google Business Profile to promote your property and increase your presence in the local search results.

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Information Accounting Article Communication 109

Revenue Hub

NOVEMBER 14, 2024

NB: This is an article from Cogwheel Marketing , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date By understanding the factors that shape the traveler’s path to purchase, hotels can refine their marketing strategies, increase direct bookings, and reduce dependency on third-party platforms.

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Book Article Marketing Communication 109

Modern Restaurant Management

DECEMBER 29, 2021

Savvy entrepreneurs understand that PR practitioners specialize in communication and have strong relationships with journalists and news outlets by continuously providing valuable content and sources for various news cycles. However, you need to provide thought leadership quotes and articles to get into mainstream media.

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Revenue Hub

MARCH 24, 2025

NB: This is an article from SalesAndCatering Subscribe to our weekly newsletter and stay up to date While traditional metrics like revenue and booking patterns are important, relationship data goes beyond the numbers. This type of personalized communication keeps clients engaged and shows them youre paying attention to what matters to them.

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Communication Article Book Events 70

Revenue Hub

NOVEMBER 14, 2024

NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Here we make things easy for you. The person should be good with numbers, super organized, a stickler, a strategic thinker, and an effective communicator who can rally the whole team to support revenue strategies.

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Pricing Scheduling Book Article 109

Revenue Hub

DECEMBER 18, 2024

NB: This is an article from Topline Revenue , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The Appeal of Experiences Over Things Why are experiences making such a splash compared to the latest gadget frenzy? Create tailored experiences that hit the sweet spot.

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Workshop Pricing Article Marketing 108

Hotelogix

DECEMBER 17, 2024

In this article, we’ll uncover the main causes of hotel chargebacks and share practical, step-by-step strategies to prevent them. Guest Disputes Many chargebacks arise from guests questioning charges due to billing errors, unexpected fees, or unclear communication. Lack of communication amplifies these issues.

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Restaurant Engine

DECEMBER 25, 2024

In this article, we look at how to tell your restaurants story through branding. All of your marketing how do you communicate with people? So, its crucial that your website effectively communicates your brand story. The restaurant industry is wildly competitive, and you want to give diners a reason to visit your restaurant.

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Revenue Hub

FEBRUARY 18, 2025

Every guest review, no matter if its glowing with praise or filled with constructive criticism, is an opportunity for hotels to communicate their love language: thoughtful, personalized responses that show guests they are valued.

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Guest Satisfaction Communication Article Book 75

Revenue Hub

NOVEMBER 13, 2024

NB: This is an article from gcommerce Subscribe to our weekly newsletter and stay up to date Search Impression Share in Google Ads is one of those unique metrics that often causes confusion. Specific words and phrases often have a number of meanings, and this can get confusing without a direct line of communication to the user.

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Article Budgeting Communication Information 109

Revenue Hub

APRIL 3, 2025

NB: This is an article from HP AI Consulting Subscribe to our weekly newsletter and stay up to date Unlike traditional AI systems that require predefined rules and datasets, Agentic AI operates autonomously, making proactive decisions, adapting in real time, and continuously improving through learning.

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Revenue Hub

JANUARY 20, 2025

NB: This is an article from Chekin Subscribe to our weekly newsletter and stay up to date One effective strategy for achieving this is through upselling premium services. Monitor Guest Interactions: Pay attention to guest inquiries during check-in or through online communication channels.

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Modern Restaurant Management

NOVEMBER 26, 2024

In the January 23, 2024 New York Times article,“The Menu Trends That Define Dining Right Now,” the publication gathered 121 menus from restaurants all over the United States. The article goes on to suggest that “restaurant menus can be surprisingly revealing. And as spending increases, so does engagement.

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Revenue Hub

FEBRUARY 26, 2025

NB: This is an article from Bookboost , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date But why has it become so important? Personalise your communications from pre-stay to post-stay The power of personalisation is real. Still not convinced with multi-channel communication? Here are 6 things: 1.

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Communication Information Article Book 70

7 Shifts

NOVEMBER 15, 2024

In this article: What strategies do you use to motivate and engage your restaurant employees? How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills.

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Revenue Hub

NOVEMBER 21, 2024

NB: This is an article from Cogwheel Marketing , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Marketers need to first understand that all their acronyms mean nothing if the hotel isn’t getting its fair share and not taking market share from the competition. What has to change?

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