Revenue Hub

APRIL 19, 2024

However, it’s not enough to simply email prospects, the key lies in strategic and thoughtful communication to stand out amidst the barrage of emails recipients receive daily. Personalization is the cornerstone of effective email communication. It’s as simple as addressing recipients by their name – personalized subject lines are 22.2%

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Communication Document Article Catering 90

Revenue Hub

NOVEMBER 17, 2023

If you think guest messaging is the way of the future when it comes to hotel communications, you’d be wrong. As more and more people rely on their smartphones for daily tasks, the way they communicate has shifted as well. It’s already here. Approximately 8.4 trillion text messages were sent globally in 2022.

Communication 98

Communication Guest Satisfaction Concierge Article 98

Modern Restaurant Management

DECEMBER 29, 2021

Savvy entrepreneurs understand that PR practitioners specialize in communication and have strong relationships with journalists and news outlets by continuously providing valuable content and sources for various news cycles. However, you need to provide thought leadership quotes and articles to get into mainstream media.

Communication 221

Communication Article Budgeting Marketing 221

Revenue Hub

JUNE 19, 2024

Hey everyone, let’s talk about how the game has changed for hotel guest communications. NB: This is an article from Chatlyn , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Hotels are quickly catching on. Gone are the days when emails were the go-to. And guess what? WhatsApp is leading the charge.

Communication 89

Communication Article Book Reservations 89

Revenue Hub

SEPTEMBER 12, 2024

HiJiffy and Booking.com are joining forces to provide a more streamlined and efficient communication experience between hotels and their guests. By centralising communications on a single platform, this integration makes it easier and faster for hotel staff to manage guest interactions efficiently with the help of AI.

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Communication Reservations Article Definition 79

Modern Restaurant Management

NOVEMBER 5, 2024

In this article, I’ll share those tips so you can hire people who will excel in the role and not only fill it. Assessing Communication Skills Clear, consistent communication keeps restaurants running smoothly, whether giving instructions to the kitchen staff or addressing a customer’s concerns.

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Communication Server Information Customer Service 167

Modern Restaurant Management

APRIL 11, 2022

Our previous articles in MRM have centered on medical plan strategies for restaurants, how to build plans that are attractive to the workforce and manage those inherent costs. This article focuses on current trends in the time-away space and employee wellbeing. Time-Away Benefits.

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Communication Article Events Marketing 191

Modern Restaurant Management

FEBRUARY 9, 2021

This article includes some simple digital marketing strategies that restaurants can quickly implement ahead of the Valentine’s Day holiday. CRM allows restaurateurs to ensure their business stays top-of-mind with existing customers and should be a focus area in any digital marketing plan.

Marketing 221

Marketing Reservations Communication Customer Service 221

Modern Restaurant Management

JUNE 25, 2020

Communicate Return Criteria. After a plan is approved, communicate directly and often with employees about the primary information relating to their return. As your restaurant eyes an official reopening date, we hope the strategies we’ve covered in this article inspire new ways to promote a culture of safety in your workplace.

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Training Communication Sanitation Document 218

Modern Restaurant Management

JANUARY 28, 2020

At Church’s Chicken, we recently performed a comprehensive rebranding required communication to all of our domestic and international franchises, as well as all of their employees. Internal branding and employee experience are extremely important because they create a consistent collaborative culture that keeps employees engaged.

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Communication Workshop Information Article 185

Revenue Hub

DECEMBER 11, 2024

Many hotels focus on communicating with guests before they arrive on their property, and what happens after they leave is often overlooked. There are many strategies to communicate with guests after their booking is over, but that doesnt that all of them are the right choice for your brand. We hope you enjoyed the time at our spa.

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Communication Article Guest Satisfaction Book 83

Modern Restaurant Management

APRIL 11, 2022

A recent article in The New York Times cited a 5.7-percent Communicate Better. Facing multiple headwinds, restaurant owners and management must employ the most effective tool available: effective communication. In chaotic times, clear and consistent communication can make all the difference. Getting creative helps, too.

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Communication Scheduling Reservations Article 203

EHL Insights

MAY 15, 2024

This article explains how positive guest experiences and cultural experiences go hand-in-hand in hospitality. Even if I can’t always speak it, language provides insight into the people and how they communicate. Having lived and worked all over the world – or pretty much – one of the things I am particularly conscious of is culture.

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Communication Article 116

Modern Restaurant Management

JUNE 15, 2021

Don’t Confuse Customer Communications with Customer Loyalty. Loyalty is prized, but it’s not the same as effective communication. The good news is that by using any number of these technologies and collecting the numerous points of data, you should be able to create better, more effective means of communication.

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Modern Restaurant Management

DECEMBER 8, 2020

And, there are many different channels through which you can communicate with your audience. The article below covers some of the factors you should consider in your social media strategy – including what to look for when choosing the right social media platform for your restaurant’s marketing strategy.

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Article Marketing Catering Communication 208

Revfine

FEBRUARY 14, 2024

In this article, we interview Tiago Araújo, the CEO & Co-founder of HiJiffy. Araújo launched HiJiffy in 2016 to enhance hotel guest communication. Today, HiJiffy leverages AI-driven technologies for direct bookings, new revenue streams, personalized communication with guests, and more. Can you tell us a bit about yourself?

Communication 92

Communication Article Book 92

Revenue Hub

JULY 8, 2024

NB: This is an article from WebRezPro Subscribe to our weekly newsletter and stay up to date In fact, small, independent lodgings are perfectly positioned to curate individualized stays for their guests. Read the full article at WebRezPro The post 7 Simple Ways to Personalize the Guest Experience appeared first on Revenue Hub.

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Communication Article Book Information 102

Revenue Hub

AUGUST 16, 2024

NB: This is an article from Travelboom Subscribe to our weekly newsletter and stay up to date How Do You Get Positive Hotel Reviews? Transparent communication builds trust and prevents misunderstandings. Master Pre-Arrival Communication First impressions matter. But how do you drive more positive guest reviews?

Guest Satisfaction 101

Guest Satisfaction Communication Article Training 101

Revenue Hub

MAY 2, 2024

In today’s dynamic hospitality landscape, effective communication with hotel guests has become more crucial than ever. Leveraging mobile messaging platforms has emerged as a cornerstone strategy for hotels aiming to enhance guest experiences and streamline communication processes.

Guest Satisfaction 90

Guest Satisfaction Communication Article Information 90

Revenue Hub

OCTOBER 10, 2024

NB: This is an article from Cogwheel Marketing , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Effective collaboration ensures that both parties can leverage their strengths, streamline communication, and tailor strategies to meet specific needs, ultimately enhancing overall performance and guest satisfaction.

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Marketing Communication Guest Satisfaction Article 92

Revenue Hub

NOVEMBER 7, 2024

NB: This is an article from Bookboost , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Is there anything you could be doing differently? If you want to get more ideas of other audiences, read this article: 9 audiences you can create for better hotel marketing campaigns. Perhaps the answer is yes.

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Marketing Communication Book Article 88

Revenue Hub

OCTOBER 16, 2023

NB: This is an article from Mews It requires understanding and anticipating their expectations. Mention them in your pre-arrival communication , which should – you guessed it – also be personalized. And there are so many ways to personalize your communication. Learn more about hotel loyalty programs.

Communication 99

Communication Catering Article Events 99

Revenue Hub

FEBRUARY 27, 2024

We explore the role of SMS marketing in the hospitality sector, highlighting its significance as a direct and personal communication channel. The Essential Role of SMS Marketing in Hotels SMS marketing is revolutionizing the way hotels communicate with their guests.

Marketing 90

Marketing Communication Guest Services Strategic Planning 90

Revenue Hub

FEBRUARY 20, 2024

And this includes -and specially points towards- your communication. NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date Instead of sticking to a single communication avenue, be it email or phone calls, businesses now have the flexibility to engage with their guests through a myriad of platforms.

Communication 80

Communication Guest Satisfaction Article Customer Service 80

Revenue Hub

MAY 23, 2024

NB: This is an article from GuestEQ Subscribe to our weekly newsletter and stay up to date Here’s how these strategies can significantly uplift customer service scores. Implementing Staff Collaboration Software Effective communication and collaboration among hotel staff are fundamental to providing seamless service.

Customer Service 85

Customer Service Guest Satisfaction Housekeeping Communication 85

Revenue Hub

AUGUST 19, 2024

NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date The strategy resembles a scattergun approach, akin to scams, where the intent is to convert even a small percentage of a large target audience. Read the full article at Demand Calendar The post Broken Promises?

Guest Satisfaction 97

Guest Satisfaction Communication Article Book 97

Modern Restaurant Management

MARCH 10, 2022

If you are not reading this article on Modern Restaurant Management , please reconsider your reading choices and visit the original source. However, in order for the business interruption component to trigger within a property program, there needs to be an insurable “physical” property damage or loss due to a covered peril.

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Sanitation Communication Events Article 175

Revenue Hub

AUGUST 15, 2024

NB: This is an article from UpsellGuru Subscribe to our weekly newsletter and stay up to date One powerful strategy lies in the synergy between effective upselling and strong branding. Leverage Personalized Branding in Pre-Arrival Communications: Setting the Tone for Upselling Success First impressions matter.

Communication 97

Communication Article Pricing Information 97

Hotelogix

DECEMBER 17, 2024

In this article, we’ll uncover the main causes of hotel chargebacks and share practical, step-by-step strategies to prevent them. Guest Disputes Many chargebacks arise from guests questioning charges due to billing errors, unexpected fees, or unclear communication. Lack of communication amplifies these issues.

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Document Communication Book Reservations 100

Revenue Hub

SEPTEMBER 10, 2024

NB: This is an article from Sabre Subscribe to our weekly newsletter and stay up to date In this article, we’ll share ten practical tips to help you create memorable stays that drive increased revenue. Personalized pre-arrival communication also plays a crucial role in reducing booking cancellations.

Communication 91

Communication Article Guest Satisfaction Book 91

Revenue Hub

MARCH 20, 2024

NB: This is an article from Upmail Subscribe to our weekly newsletter and stay up to date The power of market segmentation is essential in proposal creation, where resonating with a specific audience can make or break a booking. It goes beyond categorizing guests; it’s about grasping their unique preferences and behaviors.

Marketing 101

Marketing Events Book Document 101

Revenue Hub

JANUARY 26, 2024

In this article, we explore effective strategies for guest retention. NB: This is an article from Directful Subscribe to our weekly newsletter and stay up to date Understanding Guest Loyalty Guest retention and loyalty is the process of turning first-time guests into repeat customers.

Guest Retention 88

Guest Retention Communication Article Guest Satisfaction 88

Modern Restaurant Management

JUNE 17, 2020

This article addresses some of the most common concerns arising out of the COVID-19 pandemic, from the perspective of an employment lawyer and a restaurateur. Essential to calming the storm is communication with your customers. Make sure your communications with staff are reassuring. As a threshold matter, set the proper tone.

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Sanitation Communication Information Training 197

Modern Restaurant Management

JULY 5, 2023

This article explores how QSRs can harness the power of technology to enhance operations, deliver more engaging experiences, reduce costs and increase profitability. On top of the foundation are advanced methods to gather data, such as loyalty programs, new communication channels and customer relationship management.

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Cost Reduction POS Systems Information Communication 179

Revenue Hub

APRIL 19, 2024

NB: This is an article from Tripleseat Subscribe to our weekly newsletter and stay up to date This technology’s primary goal is to centralize and streamline all customer data. and facilitate smoother communication.

Guest Satisfaction 99

Guest Satisfaction Information Catering Document 99

Revenue Hub

JUNE 5, 2024

NB: This is an article from LodgIQ , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Today, however, there’s a shift towards a unified commercial strategy that promises to streamline operations, significantly boost top-line revenue, and even optimize profitability. The result?

Communication 101

Communication Article Marketing Information 101

Revenue Hub

JANUARY 10, 2024

NB: This is an article from TrustYou Through AI’s predictive analytics, hotels can gain valuable insights into guest preferences, behavior, and occupancy patterns. AI algorithms can analyze guest data, such as online reviews and booking history, to create personalized communication and marketing messages.

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Communication Maintenance Article Customer Service 85