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AI to Improve the Hotel Spa End User Journey

Larry Mogelonsky

That is, for our industry where human-to-human contact is ever-so-centric to guest satisfaction, its not that automation will supplant practitioners but that these contemporary tools will offset the undesirable, repetitive tasks to augment the experience.

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2025 Restaurant Design Trends: Elevating Guest Experiences with Innovation and Flexibility

Modern Restaurant Management

For example, a downtown Brooklyn eatery might highlight the city’s architectural heritage through exposed brick, vintage lighting fixtures or industrial naval metal work. Flexible layouts are becoming a must-have for restaurant operators looking to maximize both revenue and guest satisfaction.

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How to increase guest satisfaction in hotels

SiteMinder

What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience.

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Sustainability in Hospitality: A Roadmap for Greener, Smarter Hotels

STAAH

This shift presents an opportunity for hotels to lead by example, improving both guest satisfaction and operational efficiency through sustainable investments. Beyond the environmental benefits, eco-friendly practices can reduce operational costs, enhance brand reputation, and create a deeper connection with guests.

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How independent hotels can select an agile PMS to recapture revenue

Hotel Owner

Using archaic infrastructure that operates in disparate data siloes can no longer be tolerated.

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Legacy Systems Can Limit Revenue Potential of Attribute Based Selling

Revenue Hub

Hotel Business reports that over 60% of hotel guests are more likely to book additional services when presented with attribute-based pricing. Furthermore, studies indicate a 25% increase in guest satisfaction, with a significant majority of guests expressing a preference for personalized package options.

Pricing 109
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Main Street Hospitality names Scott Williams chief development and brand officer

Hotel Business

Williams will be responsible for leading enterprise-wide brand architecture and positioning; development; marketing and communication initiatives; and experience design for the independent hospitality group and its portfolio of properties located across the Northeast, according to the company. “It’s