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Why smart housekeeping is the backbone of guest satisfaction—and how a PMS can help small hotels run it like a charm In the world of hospitality, housekeeping isn’t just a function—it’s a silent ambassador of your hotel’s brand. Typical Housekeeping Duties in Small Hotels 1.
Pilferage, or petty theft, is a silent problem in hotels that often goes unnoticed until the losses start adding up. Housekeeping , front desk cash handling, and inventory mismanagement can all contribute to significant revenue leaks. Pilferage refers to the small-scale theft of items in hotels, often by staff or guests.
In today’s rapidly evolving hospitality landscape, choosing the right Point of Sale (POS) system is more crucial than ever for hotels. Recent market research indicates that the global hotel POS terminal market is set to reach a staggering $4.8 What Is a Hotel POS System? What Is a Hotel POS System?
As a hotel owner you’ve navigated the chaos of permits, watched the first brick get laid, and seen your vision take shape room by room. The next step is just as important— getting your hotel noticed. The next step is just as important— getting your hotel noticed.
As a small hotel owner, you likely have a lot on your plate already. One way to make your job easier is to Implement hotel management software. In this article, we'll take a closer look at the critical work areas and features of hotel management software you need to know about. To be very precise - a cloud-based one.
Even though there are loads of reservation tools out there, many small hotel operators are going with something they already know how to use: Google Calendar. But is the booking system with google calendar the right choice for your hotel business ? The web and mobile apps let you be flexible with how you work at the hotel.
What is Hotel PMS? A Hotel Property Management System (Hotel PMS) is software that helps hotels efficiently organize, schedule, and manage their daily operations. Also known as hotel software, it functions as the nerve centre of hotel operations, facilitating a smooth flow of interdepartmental information.
With their combination of space, flexibility, and cost-effectiveness, serviced apartments are a smart alternative to traditional hotels, especially for longer visits. Serviced apartments are fully furnished spaces that combine the comforts of home with hotel-like services. What are Serviced Apartments?
We often see management companies investing heavily in front-of-house technology to enhance the guest experience and drive repeat business and revenues, Henrik Shimony, cofounder/ CEO, Reeco, and a former hotelier, told Hotel Business in an exclusive interview.
Improving customer service scores is critical for any hotel aiming to enhance guest satisfaction and maintain a competitive edge. Hotel operators can achieve this by focusing on three key areas: implementing staff collaboration software, recognizing staff for ideal behavior, and offering a guest texting service.
Managing daily hotel operations is undoubtedly a complex and stressful task. We are talking about the Hotel Property Management System, also called the Hotel PMS System. In fact, today, when we say digitization of hotel operations, it indicates the adoption of the Hotel PMS System. You are right. Stay tuned.
As hotels continue to struggle to fully staff their housekeeping departments in a post-COVID environment, many properties are opting to offer guestroom cleaning only upon guest request, turnover, or in increments of three days or longer.
Night Audit in Hotel Front Office is a significant part of a hotel's accounting process. This process records, reviews, and collates all the hotel's financial activities in one day and posts them on appropriate account heads. What is Night Auditing in the Hotel Industry?
Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Housekeeping and maintenance Impeccable rooms and facilities are non-negotiable. It will lead to revenue leakage.
It wasn’t too long ago that hotels utilized manual systems to operate. Even relatively small hotels make use of high-quality front desk software. These tools help make it far easier to properly manage all aspects of a hotel. Of course, those methods are outdated today.
Typically referring to email, a unified inbox brings different accounts together so you can easily see where you have new messages and switch between accounts to send responses. A hotel is a busy place and a challenge to manage even at the best of times. Your property management will be much improved with a unified inbox.
In this context, hotel management software has revolutionized the industry globally. Whether a small independent property or a hotel chain/group, hotel management software has empowered hoteliers to efficiently manage their end-to-end operations and improve their overall service quality. What is hotel management software?
A hotels property management system (PMS) is the backbone of daily operations, touching nearly every department - from front desk and housekeeping to revenue management and accounting. In theory, a PMS should streamline operations, reduce friction, and create a seamless experience for both employees and guests.
In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.
Actabl, the leading hospitality software company dedicated to empowering hotels with actionable insights to drive profit, proudly announces the launch of its highly anticipated two-way integration between Alice and Transcendent.
Running a hotel isn't just about providing a great guest experience; it's also about understanding the numbers behind your operations. Key Performance Indicators (KPIs) play a crucial role in this process, acting as essential tools that can help hotel managers and owners gain insights into their property's performance.
From service robots to software that enables hotels to run more efficiently, here are some of them. OpenSpace provides algorithm-based pricing for meetings and events, including weddings, incentives and conferences, enabling hotels to dynamically yield all function spaces, including external spaces such as gardens.
The hotel industry is a highly competitive market, and it’s vital for hotels to keep their variable costs low in order to remain profitable. Variable costs are expenses that vary directly with the number of occupied rooms in a hotel. There are several ways to track variable costs in a hotel.
But when integrated, they help a hotel in reducing costs, increasing operational efficiency, improving staff competence, and in serving guests better. It automates and streamlines hotel operations across all the departments. A Hotel PMS also helps them delegate housekeeping tasks, set up and run POS outlets, generate guest folios, etc.
A housekeeping management system can be used to resolve inefficient task execution, and poor team collaboration and make it easier for newer housekeepers to learn the job. In this guide, we'll introduce you to the system and disclose which features are a must-have for any modern hotel operations. Table of Content. Conclusion.
Budgeting in hotels is one of the core tasks of revenue management and plays a crucial role in managing operational and financial efficiency. Theoretical Foundations of Hotel Budgeting A budget primarily serves to plan and control a company’s finances. The budget serves as the basis for financial planning, control, and decision-making.
Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. In addition to that, it must be compatible with other hotel systems, (e.g.
As hotels welcome guests from diverse backgrounds, the risks of fraudulent activities continue to increase. Hotels and resorts face daily threats, from fraudulent reservations to stolen identities at check-in. Plus, we’ve listed some of the best fraud prevention strategies you can leverage to protect your hotel business.
NB: This is an article from Staah This includes your presence (or lack of) on distribution channels, your website through to your front desk, interactions with housekeeping, your amenities and even communications after a guest checks outs. Guest experience is not a single point of contact. What you learn from each type of review?
The firm began initial operations in 2023 and already has amassed a portfolio that includes nine hotels across brands such as Hilton, Marriott and IHG. “As Project management services include overseeing cycle renovations and identifying the opportunity to create F&B outlets in underutilized hotel space. “It
NB: This is an article from Hotel Financial Coach. To refine that we need to step back and see that hotel expenses are specifically goods and services, and not payroll or cost of goods (e.g., That is what this piece is all about: defining the latest and greatest control process for managing your hotel expenses. food cost).
At HITEC Toronto, DISH Business introduced its OnStream platform and LG Electronics showcased Apple AirPlay on its hotel TVs as the first provider to offer the service in guestrooms. Guests are able to easily request linens, housekeeping, room service and other amenities right from their TV. “As
Some of the key highlights of roomMaster Anywhere include a powerful channel manager , customizable booking engine , front desk services, payment solution, performance reporter and an integrated hotel CRM. Customizable Booking Engine: Our PMS software includes a direct hotel online booking system as standard. About InnQuest.
(Article originally published on Hospitality Net here ) In the latest Thematic World Panel, we posed the question of how primary data extractions from the property management system (PMS) can be used for machine learning (ML) to the grow a hotel or heighten productivity. The first major use case is personalization.
Hotel waste management is an important topic, as handling resources effectively can positively influence revenue, and at the same time improve brand perception. Effectively managing waste is both good for time, money and for your hotel’s resources. Table of contents What is hotel waste management? Let's dive in.
Hospitality belongs to a category of industries known as perishable asset industries, where the product, whether it be a hotel room, a restaurant table, or a flight seat loses its value if it goes unsold. Housekeeping staff ensure the cleanliness and presentation of hotel rooms, enhancing guest satisfaction and perceived value.
Are you ready to take your hotel social media to the next level? In this day in age, it is probable that your hotel has a Facebook presence. Your property may even have an account on Instagram and Twitter. It means being on the lookout for when people tag or mention your hotel in a post or upon virtually checking in.
Our new Safe Lock Seal ensures that hotels can offer their guests the most hygienic experience possible with Smart Care+, while also enjoying the many advantages of this bestselling dispenser solution such as full recyclability.” In addition, the unbeatable rapid cartridge exchange of just five seconds supports highly efficient housekeeping.
Think about it, if you’re in the airport after a flight cancellation, desperately looking for a hotel, which do you take out? Integrate Your OTAs With Your PMS Your PMS (property management system) is the command center of your hotel and handles everything from reservations to accounting to housekeeping.
Among the services provided by the CoralTree Residence Collection are owner relations and renovation services; accounting and financial services; guest/concierge services; front desk and amenity management; maintenance and capital project oversight; marketing; distribution and pricing; housekeeping; asset management; and procurement.
Guests in a hotel may only interact with a handful of people, but behind the scenes there are many different hotel staff positions. And, depending on the size of the hotel, this can easily translate to dozens of on-duty staff at any given time. Let’s take a look at the various job positions available in the hotel industry.
Designed to unify fragmented hospitality systems into a single, AI-driven platform, Hyper Nimbus streamlines hotel operations by activating built-for-purpose proprietary machine learning algorithms for revenue optimization, sales and marketing, guest intelligence and operations, according to the company.
The next few months represent a pivotal time for the UK hotel sector, as well as the wider hospitality and leisure sectors. The UK’s hotels, pubs and restaurants, which currently generate £130bn in economic activity, according to UKHospitality, could soon see a significant change in demand as consumers rein in discretionary spending.
Hotel lobbies are bustling. By most accounts, the hotel industry should be stronger than ever. A recent survey from the AHLA found that nearly 87% of hotels are experiencing staffing shortages and 36% of those hotels say the shortage is “severe.” By Jessica Kramer. Airports are crowded.
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