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Pilferage, or petty theft, is a silent problem in hotels that often goes unnoticed until the losses start adding up. While guests may occasionally take small items, the biggest pain point for hoteliers is internal theft. Pilferage refers to the small-scale theft of items in hotels, often by staff or guests.
In today’s rapidly evolving hospitality landscape, choosing the right Point of Sale (POS) system is more crucial than ever for hotels. Recent market research indicates that the global hotel POS terminal market is set to reach a staggering $4.8 What Is a Hotel POS System? What Is a Hotel POS System?
STAAH, a leading software provider for hotel distribution and guest acquisition, and Welcome Pickups, a forever-free software that automates guest pickups and transfers, are excited to announce a strategic partnership to enhance the guest experience for connected properties. Contact your account manager to find out more.
Chargebacks are recurring in the hotel industry, costing hotels time and money. Studies show that hotels lose up to 20% of their annual revenue to chargebacks caused by guest disputes, unclear cancellation policies, and OTA-related miscommunication. Common Causes of Chargebacks 1.
The Front Office Department serves as the heart and soul of any hotel, acting as the first point of contact and the lasting impression for guests. As soon as a guest steps through the door, the front desk team becomes the face and voice of the hotel, embodying its values and setting the tone for the entire stay.
Even though there are loads of reservation tools out there, many small hotel operators are going with something they already know how to use: Google Calendar. From ensuring guest satisfaction to m anaging room inventory , keeping accurate track of bookings stands out as a crucial function. But Let’s find out.
Beyond her exceptional track record in driving efficient operations and impressive revenue milestones, Kristies prowess for guestservice and innate entrepreneurial spirit are second to none. She led the business and revenue strategy for the hotel, including food and beverage offerings, spa, retail and meetings and events.
From personalized guest recommendations and enhanced guestservices to predictive maintenance and revenue management, the applications for AI in hospitality are immense and exciting. How can AI be used in hotelaccounting? What is AI?
Warner Leisure Hotels has announced the appointment of Tony Roberts to the newly-created role of chief commercial officer to ensure the group’s future growth. Roberts will join the adults-only hotel group this April, having spent the last 23 years in the cruise industry. ”
Managing daily hotel operations is undoubtedly a complex and stressful task. We are talking about the Hotel Property Management System, also called the Hotel PMS System. In fact, today, when we say digitization of hotel operations, it indicates the adoption of the Hotel PMS System. You are right. Stay tuned.
In this context, hotel management software has revolutionized the industry globally. Whether a small independent property or a hotel chain/group, hotel management software has empowered hoteliers to efficiently manage their end-to-end operations and improve their overall service quality. What is hotel management software?
Introduction In today’s service-oriented world, exceptional guestservices are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guestservices?
Tech switching in the hotel industry refers to the process of adopting new technologies or upgrading existing systems to improve operational efficiency, enhance guest experiences, and stay competitive. Many hotels have also switched their booking engines to ones like STAAH that are mobile-first and deliver a seamless user experience.
What is Hotel PMS? A Hotel Property Management System (Hotel PMS) is software that helps hotels efficiently organize, schedule, and manage their daily operations. Also known as hotel software, it functions as the nerve centre of hotel operations, facilitating a smooth flow of interdepartmental information.
From service robots to software that enables hotels to run more efficiently, here are some of them. OpenSpace provides algorithm-based pricing for meetings and events, including weddings, incentives and conferences, enabling hotels to dynamically yield all function spaces, including external spaces such as gardens.
In the modern, data-centric, tech-reliant hospitality industry, hotels depend heavily on third-party vendors to streamline operations, enhance guestservice, and maximize profits and productivity. However, some software solutions, particularly extensive on-premise systems, must be revised to comply with privacy regulations.
As hotels, spas and resorts continue to experience an uptick in guests, professionals must cater to a clientele whose needs and priorities have shifted significantly. This is why many hotels are home to massive amounts of materials, such as PVC, which is virtually non-recyclable. Sustainable” products aren’t created equally.
Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guestservice. This can lead to customer dissatisfaction and loss of business.
In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. Automated check-in and check-out kiosks, robot room service attendants and digital concierges are some of the ways that hotels are looking to cut costs and improve customer service.
QR codes (short for Q uick R esponse Code) contain data used to point towards your hotel website or any other form of information you want to provide to your hotelguests. Nowadays, it would be difficult to imagine a restaurant or hotel visit without seeing a QR code on display. QR codes as a Marketing Tool for Hotels.
Hospitality management, acquisition and development company PCH Hotels & Resorts has expanded its services to include third-party hotel management services for additional ownership groups. PCH is currently working with additional hospitality groups that have hotels in the pipeline.
When selecting an HMS, take into account customer support, analytics, system type, and pricing. From reservations to guestservices, the importance of a hotel management system is unmatched! For more reservations, HMS controls distribution channels and optimizes pricing. It simplifies and combines […]
Property Management Systems have revolutionized the way hotels operate, offering seamless booking experiences and personalized guestservices. From that moment that a guest makes a hotel booking, an invisible hand starts cataloging every move. Hotel operators must also do their part.
The vibrant city hotel’s revenue strategy, driven by STAAH’s OTA connections, resulted in a remarkable 300% year-on-year increase in direct bookings since the transition. Its unique blend of comfort accommodation and a stimulating atmosphere makes it a preferred choice for both business and leisure guests.
A hotel reservation system is far more than a booking tool. It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry.
The online hotel booking process is how guests book and pay for a stay at your hotel. This process is made possible by your hotel’s website, open 24/7 to greet potential guests and turn their interest into confirmed stays. Table of contents Why is an online booking process important for hotels?
The foundation of any hotel sales and revenue strategy lies in its distribution channels. A distribution channel is simply any forum or platform that a hotel uses to advertise and sell its rooms. This can include a hotel’s website, its social media platforms, phone or email reservations, metasearch engines, or OTAs.
NB: This is an article from Cloudbeds , one of our Expert Partners The impact of automation and self-service were hot topics in hospitality circles long before ChatGPT was a thing, but when it gets mainstream coverage, it’s evidently on travelers’ minds. I want the hotel world to know that personalized, automation solutions are out there.
NB: This is an article from Agilysys Subscribe to our weekly newsletter and stay up to date This transition signifies a move beyond room-centric revenue evaluation to a holistic approach that includes all guest expenditures. It is calculated by dividing total room revenue by the number of available rooms over a given period.
Guests in a hotel may only interact with a handful of people, but behind the scenes there are many different hotel staff positions. And, depending on the size of the hotel, this can easily translate to dozens of on-duty staff at any given time. Front of house positions in a hotel. Hotel manager.
Unfortunately, the hotel tech stack is far from a neat flow of seamlessly integrated solutions, with data flowing freely between them. Almost all hotels use some sort of a post-stay survey that is sent to the guest after checkout. The hotel obliges, transferring her to a room away from the city sounds.
Technology plays an important role in managing operations and enhancing the guest experience in the hospitality industry. Hotel management software can automate many tasks and provide valuable insights, making it easier for hotels to run efficiently and effectively.
What is a hotel business plan? A hotel business plan is a comprehensive document that outlines your hotel’s goals, strategies, and financial projections. It serves as a roadmap for your hotel’s success, helping you attract investors, secure funding, and make informed decisions about your operations.
NB: This is an article from Xotels Is there anything more pressing on the minds of hoteliers, preventing them from having sleepless nights thinking about how to bring down their hotel`s cost and keep their business afloat? What is Cost Control in a Hotel? Establishing benchmarks: Allows you to compare results vs. other similar hotels.
Revenue optimization in hotels is a comprehensive strategy that accounts for all revenue streams and uses data to enhance the overall revenue performance of the business. It’s a holistic process that hotels can use to effectively manage pricing, inventory, distribution, customer demand, and more to promote revenue growth.
As a hotel operator, staying on top of your finances is essential to the long-term profitability of your business. With the right financial information at your fingertips, you can make sound decisions for your hotel, fine-tune your business strategies, deal with any red flags before they become bigger problems and drive sustainable growth.
As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guestservices. Another big game changer, over the last decade, is the automation of operational and accounting processes.
A hotel is very much like a swan swimming on a lake. So who are the people who make sure that a hotel building functions properly? Where are all the different hotel departments located and what exactly do they all do? Where are all the different hotel departments located and what exactly do they all do? Table of contents.
What is a hotel budget? A hotel budget is a financial plan that outlines the projected income and expenditures for a specific period, usually one fiscal year. It serves as a financial blueprint, detailing various revenue streams such as room bookings, food and beverage sales, and ancillary services.
We are constantly striving to be the most trusted hotel operator in the industry, and we are committed to solving challenges and celebrating successes with our owner partners, which led to the creation of OwnView and Aimbridge Intelligence to further prioritize their needs,” said Craig S.
However, whilst this is good news, major hotels, restaurants and luxury brands continue to be challenged by staff shortages, which threatens to impact the customer experience. According to the DEHOGA industry association, more than 65,000 employees are currently missing in hotels and restaurants in Germany. This is the same everywhere.
In fact, the hotel PMS market size was estimated at USD 7.15 On the other hand, hotels investing in digital transformation may be held back by fragmented tech stacks that disrupt organizational cohesion and efficiency. AI-powered features Hotels can take an integrated PMS a step further with artificial intelligence (AI).
Hospitality Ventures Management Group (HVMG), an Atlanta-based, private hotel third-party operator and investor, has expanded its leadership team after adding nine hotels to its portfolio in the first half of the year. corporate associates for every hotel. and Starwood Hotels and Resorts.
hotel industry reported that the average daily rate and revenue per available room were the highest for any year on record , despite occupancy levels remaining flat, and is projected to grow in 2023 and 2024. For reasons I can’t explain, few people want to talk about what it takes to run a profitable hotel. Cost of Acquisition ).
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