Hotel Owner

FEBRUARY 13, 2023

He is currently VP of global commercial operations, guest services and head of UK and Europe for the luxury cruise line, which is part of Carnival Corporation. He then moved to customer services and added responsibility for business development and international sales.

Accounting 104

Accounting Customer Service Business Development Guest Services 104

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. In addition to that, it must be compatible with other hotel systems, (e.g.

Property Management 130

Property Management Catering Accounting Housekeeping 130

Hotel Business

JULY 9, 2024

HCN launches AiMe, an AI concierge Hotel Communication Network (HCN) has unveiled a new AI-powered, in-room table, AiMe, an AI concierge, that will handle requested guest services, place F&B orders from local restaurants and more via voice commands in multiple languages.

Accounting 104

Accounting Concierge Book Communication 104

Hotelogix

OCTOBER 18, 2023

Also known as Hotel Property Management Software (Hotel PMS) or hotel management system, it enables hoteliers to efficiently manage reservations, housekeeping, guest data, accounting, distribution, etc. It automates several tasks, including room allocation, check-in and check-out, room service, and bill posting.

Housekeeping 130

Housekeeping Reservations Server Accounting 130

Hotelogix

OCTOBER 19, 2023

  Accounting Management: It automates the accounting processes of hotels, such as billing and invoicing. It also produces various financial reports, including expense reports, accounts receivables, and payables.   Contactless Guest Service: This is another critical feature of a Hotel PMS that boosts guest experiences.

Server 130

Server Housekeeping Accounting Book 130

STAAH

APRIL 30, 2024

Legacy system upgrades: Many hotels still rely on outdated legacy systems for operations such as property management, reservations and accounting. Mobile technology integration: Hotels are increasingly leveraging mobile technology to enhance guest experiences and streamline operations.

Guest Services 113

Guest Services Communication Property Management Reservations 113

Modern Restaurant Management

AUGUST 12, 2021

A guest’s vehicle can be recognized based on its drive-thru location, color, make and model. Cameras can serve a number of functions that streamline and automate guest service. At the end of 2020, drive-thru lanes accounted for 44 percent of off-premise orders across the entire restaurant industry.

Accounting 197

Accounting Guest Services Presentation 197

Hotelogix

DECEMBER 17, 2024

Reputation Damage: High chargebacks harm guest trust, often leading to negative reviews and tarnishing the hotel’s image. Increased Costs: Elevated chargeback rates trigger higher transaction fees from payment processors, and in severe cases, suspension of merchant accounts. Common Causes of Chargebacks 1.

Document 100

Document Communication Book Reservations 100

Xotels

FEBRUARY 3, 2021

From here the guest can also navigate to any social media pages. This is a simple way to increase the guest service level in your hotel, and at the same time connect to your guest through social media platforms like a Hotel Blog, FaceBook, Twitter and Instagram. WANT A FREE UPGRADE? Cheers, Patrick Landman.

Guest Services 49

Guest Services Marketing Information Blog 49

Hotel Business

MARCH 9, 2023

While management should exude these values through operations and guest service, designers must also pull the message through the interior and exterior material selection. Accounting for cleanability The pandemic has transformed the views of sanitation and cleanliness, especially in hospitality settings.

Sanitation 98

Sanitation Accounting Maintenance Budgeting 98

Hotel Business

MARCH 13, 2023

“Historically, we have provided third-party hotel operations services for a select group of hoteliers, but as the market continues to rebound post-pandemic, we believe now is the time to begin offering our services to a larger pool,” said Jim Buckalew, chairman/CEO, PCH Hotels & Resorts.

Budgeting 105

Budgeting Revenue Projections Accounting Guest Services 105

Revenue Hub

SEPTEMBER 11, 2024

In the modern, data-centric, tech-reliant hospitality industry, hotels depend heavily on third-party vendors to streamline operations, enhance guest service, and maximize profits and productivity.

Article 109

Article Information Accounting Guest Services 109

Software Suggest

AUGUST 20, 2024

When selecting an HMS, take into account customer support, analytics, system type, and pricing. From reservations to guest services, the importance of a hotel management system is unmatched! Key Takeaways: Through automation, an HMS improves visitor experiences and speeds up processes. It simplifies and combines […]

Reservations 52

Reservations Accounting Guest Services Pricing 52

STAAH

MARCH 3, 2024

It also allows them to understand the online sentiment via its insights and make improvements as required to ensure guest service standards are upheld. Unmatched customer support The winning STAAH feature for IDEAS is its customer service. Properties are also supported by easy-to-follow and exhaustive online user manuals.

Book 109

Book Customer Service Pricing Accounting 109

Hotelogix

SEPTEMBER 12, 2024

In essence, a hotel PMS automates and streamlines operations, saving time and enhancing guest service. Guest Accounting : Handles room charges, additional services, and billing. Point of Sale (POS) : Integrates non-room services like restaurants and spa charges into the guest's main account.

Property Management 130

Property Management Housekeeping Maintenance Server 130

Revenue Hub

JUNE 28, 2024

Property Management Systems have revolutionized the way hotels operate, offering seamless booking experiences and personalized guest services. Only through a concerted effort can we ensure that the promise of personalized service does not come at the cost of our privacy.

Information 108

Information Training Article Server 108

Revenue Hub

NOVEMBER 17, 2022

Direct Booking: Promoting direct bookings can be an attractive option for hotels looking to eliminate OTA commissions, and forge deeper relationships with their guests. To capitalize on a direct booking model, hotels need at minimum a streamlined and easy-to-use booking engine that’s directly integrated with their PMS.

Book 98

Book Article Reservations Accounting 98

Revenue Hub

AUGUST 1, 2023

If you’ve ever put on that MagicBand, then you’ve witnessed how a bare-bones Internet of Things (IoT) device with a near-zero user interface can streamline operations, rake in profits, and anchor the magic experience that accounts for Disney’s 70% return-visitor rate. The problem can sometimes be getting in touch with one.

Concierge 98

Concierge Guest Services Article Book 98

Smart Brief Hospitality

MARCH 10, 2024

As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. Another big game changer, over the last decade, is the automation of operational and accounting processes.

Concierge 84

Concierge Guest Services Communication Events 84

Revenue Hub

JANUARY 19, 2024

Limitations of RevPAR While RevPAR provides a useful snapshot of room revenue, it doesn’t account for other revenue streams such as dining, spa services, or recreational activities. As the industry evolves, there’s a need for a more holistic metric that considers the total guest spend.

Pricing 107

Pricing Article Workshop Guest Satisfaction 107

Hotel Business

OCTOBER 2, 2024

“This technology offering is another important step we are taking as part of a new chapter at Aimbridge, providing transparent, collaborative solutions for our owners while holding ourselves accountable in our performance-driven culture.”

Information 59

Information Accounting Guest Services Back of House 59

Revenue Hub

JUNE 20, 2024

But if your hotel is part of a group, is that survey data being used to improve the next stay of a specific guest at the next hotel? Or maybe that data rolls up to a group account across properties, but again, can it be leveraged for the next stay? What happens if that data just sits in a silo? Imagine this scenario.

Reservations 108

Reservations Special Events Communication Article 108

Hotel Owner

AUGUST 7, 2023

Clearly, this does not hold true for certain specialist functions, such as chefs, financial accounting or technology, but does for more generic sets of professional skills largely deployed in guest-facing service roles, front office, food and beverage, and housekeeping.

Travel and Tourism 95

Travel and Tourism Training Front of House Accounting 95

Hotel Business

SEPTEMBER 5, 2023

The strategic promotions and new leadership team additions include Sue Sanders to EVP, chief strategy and administrative officer; Wilson Turner to SVP, human resources; Angie Cook to SVP of accounting and finance; Suzanne Saunders to SVP, design and construction; and Bob Kisker to VP, operations.

Strategic Planning 59

Strategic Planning Accounting Travel and Tourism Guest Satisfaction 59

Revenue Hub

APRIL 2, 2024

5 must-have features of the modern PMS Right now, many hotel operators are at a juncture in their digital transformation efforts: Build out your tech stack to make your existing PMS work or upgrade to a new, integrated PMS that can easily scale and optimize operations, guest service, and maximize profits. Enter: The modern PMS.

Property Management 109

Property Management Article Server Customer Service 109

SiteMinder

OCTOBER 11, 2022

Duties include negotiating with vendors, managing contracts, quality assurance, stock taking, and accounting. Accounting manager. The accounts department oversees all incoming and outgoing expenses. This position requires extensive experience in the industry as well as a degree in accounting, finance, business or similar.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

InnQuest

SEPTEMBER 13, 2022

Automated food service. Using chatbots on your website and social media accounts help you engage with customers while automating some of the more tedious parts of the sales process, like answering questions about rates or availability. Digital check-in kiosks. Digital folders. Smart room technology. Rate management.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Hotelogix

OCTOBER 18, 2023

It frees up your staff's time to focus on providing exceptional guest service and other crucial hotel operations. Helps You Make Data-Driven Decisions Reservation systems offer detailed reports and analytics on occupancy rates, revenue, and guest preferences. Integration streamlines operations and prevents data silos.

Reservations 100

Reservations Book Information Guest Satisfaction 100

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

eZee Absolute

FEBRUARY 3, 2023

Unlimited user and device license For a hotel that uses a property management system, it is important to have, manage, and track multiple user accounts and devices. Further, they also charge an additional amount for multiple user accounts and devices. 24/7 support services Hotel technology is a game-changer, and support is key.

Information 75

Information Blog Property Management Budgeting 75

SiteMinder

OCTOBER 16, 2022

Guests services such as massages and spa treatments. Accounts receivable. Accounts payable. Accountant fees. There are three main elements of a hotel income statement: Revenue. Revenue, also called sales or income, covers any money received from operating your hotel. This includes income from: Rooms. Entertainment.

Pricing 72

Pricing Information Maintenance Accounting 72

SiteMinder

SEPTEMBER 6, 2023

An online booking system automates the reservation process, freeing up your staff to focus on more pressing tasks like guest services and property maintenance. Enable social media booking Social media is an ever-increasing factor for guests finding and booking hotel accommodation online.

Book 98

Book Reservations Blog Information 98

Revenue Hub

OCTOBER 28, 2022

Properties like Big Cedar Lodge are finding that by staying connected with guests, they can provide them with personalized information about their unique facilities and what they have to offer. “This approach, which gives great attention to detail, produces a greater return and better guest experience overall.”

Special Events 97

Special Events Book Information Reservations 97

SiteMinder

SEPTEMBER 10, 2023

It serves as a financial blueprint, detailing various revenue streams such as room bookings, food and beverage sales, and ancillary services. The budget also accounts for all types of expenses, including operational costs, capital expenditures, and marketing budgets.

Budgeting 59

Budgeting Maintenance Front Desk Operations Document 59

Revenue Hub

AUGUST 22, 2023

Properties like Big Cedar Lodge are finding that by staying connected with guests, they can provide them with personalized information about their unique facilities and what they have to offer. “This approach, which gives great attention to detail, produces a greater return and better guest experience overall.”

Special Events 96

Special Events Book Information Reservations 96

SiteMinder

JUNE 26, 2024

Revenue optimization in hotels is a comprehensive strategy that accounts for all revenue streams and uses data to enhance the overall revenue performance of the business. Guest segmentation: Revenue optimization tools can help hotels identify different guest segments (e.g., What is revenue optimization?

Pricing 72

Pricing Book Reservations Blog 72

Hotel Business

MAY 25, 2023

“We take into account the feeling and emotions the hotel wants the customer to have. .” For its hotel clients, Air Esscentials create individualized scents. “We work hand and hand with our clients to craft a feeling that can’t be re-created at another establishment,” said Levy.

Accounting 52

Accounting Marketing Guest Services 52