Hotelogix

APRIL 17, 2025

Whether it's a solo business traveler , a family on vacation, or a digital nomad — each guest expects personalization, convenience, and novelty. This is where hotel entertainment steps in as a powerful differentiator. Hotels that adapt their offerings to these personas stand out in a saturated market.

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Travel and Tourism Workshop Book Catering 100

Hotel Business

JANUARY 14, 2025

Hospitality ownership, management and development firm Hotel Equities (HE) has made new leadership changes within the organization, including hiring Clint DeLee and promoting Karen Mendez to serve as VP, operations. These announcements represent our focus on getting better every day as we position Hotel Equities for sustainable success.

Procurement 59

Procurement Guest Satisfaction Accounting Marketing 59

Revenue Hub

FEBRUARY 15, 2023

Attribute-based pricing is becoming an increasingly popular pricing model in the hotel industry. NB: This is an article from BEONx , one of our Expert Partners It enables property managers to establish a range of rates in line with the features and services that a guest is willing to pay for.

Guest Satisfaction 98

Guest Satisfaction Pricing Book Reservations 98

Hotelogix

FEBRUARY 17, 2025

Introduction: The Hidden Revenue Killer for Hotels Did you know that hotels utilizing a mix of OTAs, metasearch engines, and direct booking strategies experience significantly higher revenue growth than those relying on a single channel? With the hotel industry in the USA valued at $114.7

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Book Pricing Marketing Accounting 100

Hotelogix

DECEMBER 17, 2024

Chargebacks are recurring in the hotel industry, costing hotels time and money. Studies show that hotels lose up to 20% of their annual revenue to chargebacks caused by guest disputes, unclear cancellation policies, and OTA-related miscommunication. Common Causes of Chargebacks 1.

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Document Communication Book Reservations 100

Hotelogix

OCTOBER 30, 2024

The Front Office Department serves as the heart and soul of any hotel, acting as the first point of contact and the lasting impression for guests. As soon as a guest steps through the door, the front desk team becomes the face and voice of the hotel, embodying its values and setting the tone for the entire stay.

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Front Desk Operations Guest Satisfaction Maintenance Training 162

Hotelogix

OCTOBER 17, 2024

Running a hotel isn't just about providing a great guest experience; it's also about understanding the numbers behind your operations. Key Performance Indicators (KPIs) play a crucial role in this process, acting as essential tools that can help hotel managers and owners gain insights into their property's performance.

Guest Satisfaction 130

Guest Satisfaction Book Information Property Management 130

Hotelogix

FEBRUARY 4, 2024

As a small hotel owner, you likely have a lot on your plate already. There's a lot to juggle - from managing staff to ensuring your guests are satisfied with their experience. One way to make your job easier is to Implement hotel management software. Front Office The front office is the heart of any hotel.

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Housekeeping Maintenance Reservations Accounting 147

Revenue Hub

MAY 23, 2024

Improving customer service scores is critical for any hotel aiming to enhance guest satisfaction and maintain a competitive edge. Hotel operators can achieve this by focusing on three key areas: implementing staff collaboration software, recognizing staff for ideal behavior, and offering a guest texting service.

Customer Service 107

Customer Service Guest Satisfaction Housekeeping Communication 107

SiteMinder

JULY 4, 2024

What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience.

Guest Satisfaction 52

Guest Satisfaction Book Communication Catering 52

Hotelogix

JANUARY 10, 2025

Even though there are loads of reservation tools out there, many small hotel operators are going with something they already know how to use: Google Calendar. From ensuring guest satisfaction to m anaging room inventory , keeping accurate track of bookings stands out as a crucial function. But Let’s find out.

Book 100

Book Reservations Scheduling Housekeeping 100

Hotelogix

OCTOBER 3, 2024

In today's digital world, Online Travel Agencies (OTAs) like Booking.com and Expedia have become essential for hotels looking to reach a larger audience and increase bookings. OTAs offer unmatched exposure, but with so many hotels listed, it can be challenging to stand out. Why OTAs Matter for Hotels? 

Marketing 130

Marketing Pricing Book Accounting 130

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Plus, it leads to complexities such as rate parity/inventory disparity, overbookings, and guest dissatisfaction. 

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

Hotelogix

SEPTEMBER 12, 2024

What is Hotel PMS? A Hotel Property Management System (Hotel PMS) is software that helps hotels efficiently organize, schedule, and manage their daily operations. Also known as hotel software, it functions as the nerve centre of hotel operations, facilitating a smooth flow of interdepartmental information.

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Property Management Housekeeping Maintenance Server 130

Revenue Hub

MARCH 13, 2025

Ultimately, it becomes evident that AI can enhance luxury hospitality through process optimization, employee relief, and improved guest satisfaction, while personal interaction remains indispensable. Technical, organizational as well as social aspects must be taken into account.

Guest Satisfaction 65

Guest Satisfaction Training Article Accounting 65

Hotelogix

OCTOBER 11, 2024

A no-show in the hotel industry occurs when a guest makes a reservation but fails to show up or cancel their booking in advance. This can lead to different challenges for hotels, leading to financial losses and wasted resources. Understanding the intricacies of no-shows is important for effective hotel management.

Reservations 130

Reservations Guest Satisfaction Communication Book 130

Hospitality Net

AUGUST 10, 2023

Actabl, the leading hospitality software company dedicated to empowering hotels with actionable insights to drive profit, proudly announces the launch of its highly anticipated two-way integration between Alice and Transcendent.

Front of House 90

Front of House Guest Satisfaction Housekeeping Accounting 90

Revenue Hub

OCTOBER 10, 2024

Strong partnerships between hotels and agencies are crucial for achieving mutual, sustained success. Here are several strategies to help evolve partnerships between hotels and agencies for mutual, sustained success: 1. How can agencies better customize their offerings to fit the unique challenges of individual hotels?

Marketing 109

Marketing Communication Guest Satisfaction Article 109

eZee Absolute

NOVEMBER 11, 2024

As hotels welcome guests from diverse backgrounds, the risks of fraudulent activities continue to increase. Hotels and resorts face daily threats, from fraudulent reservations to stolen identities at check-in. Plus, we’ve listed some of the best fraud prevention strategies you can leverage to protect your hotel business.

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Information Reservations Guest Satisfaction Book 59

Revenue Hub

APRIL 19, 2024

A hotel Customer Relationship Management (CRM) is intended to seemlessly manage and improve guest relationships and how your hotel provides stellar customer experiences ultimately to improve profitability. For your hotel, your CRM software tools become a way to implement a customer focused strategy.

Information 109

Information Guest Satisfaction Catering Document 109

Hotel Owner

APRIL 14, 2025

Andy Murrays Cromlix Hotel is beautiful. It was crowned AA Hotel of the Year Scotland 2024. Guests write glowing reviews. Its a striking reminder that in the boutique hotel business, beauty, buzz and bookings dont always equal profit. Boutique hotels, often smaller and with tighter margins, face a unique challenge.

Pricing 55

Pricing Cost Reduction Book Guest Satisfaction 55

Hotelogix

JULY 11, 2024

As an independent hotel owner, you understand the challenges of driving revenue in a competitive market. From setting the right prices to attracting the right guests, every decision you make impacts your hotel's bottom line.   What is Revenue Management in Hotels?

Pricing 130

Pricing Download Book Budgeting 130

Revenue Hub

SEPTEMBER 23, 2024

In an era of personalized experiences, understanding what travelers seek in a hotel has never been more critical. Check key things that matter most for your guests, from pre-stay to post-stay. Hotel websites and booking platforms have 1 to 3 seconds to keep their visitors on their websites. appeared first on Revenue Hub.

Book 109

Book Guest Satisfaction Information Article 109

Hotelogix

FEBRUARY 1, 2024

Independent hotels stand out in the bustling hospitality industry with their unique charm and personalized service. To deal with it, they need user-friendly hotel management software. However, this dedication often comes with a trade-off - grappling with the complexities of hotel management. Let's dive in to know more.  

Guest Satisfaction 130

Guest Satisfaction Training Budgeting Demo 130

SiteMinder

DECEMBER 1, 2024

What is a hotel bill? A hotel bill is a document that summarises the charges incurred by a hotel guest, and forms a record of expenses for the guest to review at the end of their stay. A bill is generated from a hotel folio, which tracks the charges that a guest incurs throughout their stay.

Document 52

Document Training Guest Satisfaction Book 52

Revenue Hub

SEPTEMBER 4, 2023

One Key Performance Indicator (KPI) reigns supreme in the hotel industry: Revenue per Available Room, or RevPAR. In simpler terms, RevPAR provides a snapshot of how well a hotel is utilizing its capacity to create revenue. Focusing solely on revenue may overshadow the efforts put into guest satisfaction, leading to a disheartened team.

Guest Satisfaction 108

Guest Satisfaction Pricing Article Customer Service 108

Revenue Hub

FEBRUARY 29, 2024

Today, let’s explore an approach to hotel inventory management that streamlines this balancing act and delivers better results. This is where strategic yield management steps in as the unsung hero of hotel inventory management. But what if there’s a simpler way?

Guest Satisfaction 108

Guest Satisfaction Pricing Article Accounting 108

STAAH

MARCH 21, 2023

In today’s digital age, online reputation is crucial for the success of any business, especially for hotels. STAAH ReviewMinder is a comprehensive online reputation management tool that can help hotels manage their online reputation and improve guest satisfaction.

Guest Satisfaction 98

Guest Satisfaction Demo Scheduling Accounting 98

Revenue Hub

SEPTEMBER 13, 2023

Are you still relying solely on a Revenue Management System (RMS) to drive your hotel’s profitability? NB: This is an article from Demand Calendar If so, you may miss substantial revenue streams and opportunities for greater guest satisfaction.

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Guest Satisfaction Pricing Article Book 105

STAAH

APRIL 9, 2024

Hospitality belongs to a category of industries known as perishable asset industries, where the product, whether it be a hotel room, a restaurant table, or a flight seat loses its value if it goes unsold. Housekeeping staff ensure the cleanliness and presentation of hotel rooms, enhancing guest satisfaction and perceived value.

Guest Satisfaction 109

Guest Satisfaction Accounting Facility Management Housekeeping 109

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

STAAH

OCTOBER 14, 2024

STAAH, a leading software provider for hotel distribution and guest acquisition, and Welcome Pickups, a forever-free software that automates guest pickups and transfers, are excited to announce a strategic partnership to enhance the guest experience for connected properties. Contact your account manager to find out more.

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Guest Services Guest Satisfaction Book Reservations 113

Hotel Owner

FEBRUARY 28, 2025

Hyatt has unveiled the hotel opening team for its new property set to open in the heart of Leeds city centre. Alex Coleman will join him as hotel manager at Hyatt Place and Hyatt House in Leeds, with over 19 years of extensive experience in the hospitality industry across Yorkshire.

Guest Satisfaction 52

Guest Satisfaction Customer Service Accounting Marketing 52

Revenue Hub

AUGUST 2, 2023

NB: This is an article from ReviewPro As well as a weekly pattern and changes in volume over national holidays or festivities, the summer months will probably come with fluctuations in guest satisfaction, review volume and even other metrics like guests’ perception of value. Understand 3.

Guest Satisfaction 98

Guest Satisfaction Article Book Accounting 98

Hotel Business

JULY 6, 2023

At HITEC Toronto, DISH Business introduced its OnStream platform and LG Electronics showcased Apple AirPlay on its hotel TVs as the first provider to offer the service in guestrooms. OnStream provides guests with an experience while offering hotels the opportunity to stand out from competitors.”

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Special Events Download Guest Satisfaction Housekeeping 98

Revenue Hub

SEPTEMBER 5, 2023

In the intricate dance of revenue management , one of the most critical aspects is hotel room inventory management. NB: This is an article from BEONx , one of our Expert Partners Effective management of room inventory can make or break a hotel’s reputation and bottom line.

Pricing 109

Pricing Reservations Training Article 109

Revenue Hub

FEBRUARY 20, 2023

RevPAR is an important metric because it helps hotels measure their financial performance and efficiency. NB: This is an article from RateGain By tracking RevPAR, hotels can identify trends and patterns in their business, make informed decisions about pricing and inventory, and optimize their operations to maximize revenue.

Guest Satisfaction 98

Guest Satisfaction Pricing Accounting Information 98