Remove Accounting Remove Guest Satisfaction Remove Guest Services
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STAAH expands its guest services portfolio with Welcome Pickups integration

STAAH

By joining forces with STAAH, we’re not only simplifying the operational processes for existing and new hotel partners but also opening new opportunities for them to elevate guest satisfaction and boost revenue. Once a guest confirms their stay, they can instantly arrange airport or city transfers via Welcome Pickups.

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Strategies to enhance Front Desk Operations in a Hotel

Hotelogix

Front desk is responsible not only for handling the transactions between the hotel and the guests but also in creating an experience that guests will remember fondly. Not following the standards expected by the guest can result in losing revenue and bad reviews.

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How Google Calendar Simplifies Room Bookings?

Hotelogix

From ensuring guest satisfaction to m anaging room inventory , keeping accurate track of bookings stands out as a crucial function. But Operational delays: Manual data entry and updates consume valuable time that could be better spent on guest services. In addition to this, the system can turn inefficient.  

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Exploring the world of guest services: from definitions to job descriptions

Les Roches

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

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Hotel Chargebacks Explained: Fight Disputes & Save Revenue

Hotelogix

Reputation Damage: High chargebacks harm guest trust, often leading to negative reviews and tarnishing the hotel’s image. Increased Costs: Elevated chargeback rates trigger higher transaction fees from payment processors, and in severe cases, suspension of merchant accounts. Common Causes of Chargebacks 1.

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What is a Hotel PMS? All about Hotel Property Management System

Hotelogix

In essence, a hotel PMS automates and streamlines operations, saving time and enhancing guest service. The automation provided by a PMS enhances guest satisfaction, increases operational efficiency, and allows for better data-driven decision-making.

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Maximizing Total Profitability: Transitioning from RevPAR to RevPAG

Revenue Hub

Limitations of RevPAR While RevPAR provides a useful snapshot of room revenue, it doesn’t account for other revenue streams such as dining, spa services, or recreational activities. As the industry evolves, there’s a need for a more holistic metric that considers the total guest spend.

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