Hotel Business

JANUARY 14, 2025

His career includes managing diverse portfolios, driving profitability,and enhancing guest satisfaction across top-tier brands. Other promotions include: Lindsay Meadows has been promoted to SVP, accounting & procurement. DeLee brings more than two decades of hospitality operations experience to HE.

Procurement 59

Procurement Guest Satisfaction Accounting Marketing 59

SiteMinder

JULY 4, 2024

What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience.

Guest Satisfaction 52

Guest Satisfaction Book Communication Catering 52

Hotelogix

OCTOBER 30, 2024

Front desk is responsible not only for handling the transactions between the hotel and the guests but also in creating an experience that guests will remember fondly. Not following the standards expected by the guest can result in losing revenue and bad reviews.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

7 Shifts

NOVEMBER 24, 2024

Can you give an example of a time you went above and beyond to ensure a guest's satisfaction? What would you do in situations where multiple guests arrive at the same time? Their response should reflect empathy, attentiveness, and a genuine commitment to guest satisfaction. What did you do?

Server 78

Server Reservations Guest Satisfaction Communication 78

Revenue Hub

MARCH 13, 2025

Ultimately, it becomes evident that AI can enhance luxury hospitality through process optimization, employee relief, and improved guest satisfaction, while personal interaction remains indispensable. Technical, organizational as well as social aspects must be taken into account.

Guest Satisfaction 65

Guest Satisfaction Training Article Accounting 65

Hotelogix

JANUARY 10, 2025

From ensuring guest satisfaction to m anaging room inventory , keeping accurate track of bookings stands out as a crucial function. But Nonetheless, it’s crucial to take into account your particular requirements and future objectives.  It's free, simple to operate, and capable of managing basic bookings.

Book 100

Book Reservations Scheduling Housekeeping 100

Revenue Hub

MAY 23, 2024

Improving customer service scores is critical for any hotel aiming to enhance guest satisfaction and maintain a competitive edge. Hotel operators can achieve this by focusing on three key areas: implementing staff collaboration software, recognizing staff for ideal behavior, and offering a guest texting service.

Customer Service 107

Customer Service Guest Satisfaction Housekeeping Communication 107

Hotelogix

OCTOBER 17, 2024

Boosting Guest Satisfaction: Guest feedback is critical for any hotel. KPIs such as the Net Promoter Score (NPS) and customer satisfaction ratings provide valuable insights into what guests think about their experience. This information is vital for making changes that enhance guest satisfaction.

Guest Satisfaction 130

Guest Satisfaction Book Information Property Management 130

Hotelogix

FEBRUARY 4, 2024

Housekeeping A clean and well-maintained room is essential for guest satisfaction. Accounting Managing your hotel's finances is essential, right? With hotel management software, you can streamline your accounting operations.    Accounts receivable: This feature allows you to manage your accounts receivable.

Housekeeping 147

Housekeeping Maintenance Reservations Accounting 147

STAAH

APRIL 9, 2024

Housekeeping staff ensure the cleanliness and presentation of hotel rooms, enhancing guest satisfaction and perceived value. Maintenance and facilities management teams maintain amenities and facilities, minimising downtime, and maximising guest enjoyment.

Guest Satisfaction 109

Guest Satisfaction Accounting Housekeeping Facility Management 109

Hotelogix

FEBRUARY 17, 2025

Why OTAs Still Dominate in 2025 Fact: OTAs account for 52% of online hotel leisure sales (Source: Phocuswright ) in the USA, This makes them a key component of any distribution strategy, no matter how small or large the hotel is. Direct bookings should account for at least 40% of revenue. Diversification across multiple channels.

Book 100

Book Pricing Marketing Accounting 100

Hospitality Net

AUGUST 10, 2023

This groundbreaking integration optimizes hotel operations, allowing real-time cross-departmental collaboration between Front of House, Housekeeping, and Engineering to efficiently manage guest requests, improve guest satisfaction, and achieve prime operational visibility and accountability.

Front of House 90

Front of House Guest Satisfaction Housekeeping Accounting 90

Hotelogix

FEBRUARY 17, 2025

In a competitive market like today, bad reviews can give a hotel a black eye and keep guests away. Employee retention, therefore, is an indirect investment in guest satisfaction and loyalty. Build Trust and Accountability Trust is the foundation of any successful team.

Scheduling 100

Scheduling Training Housekeeping Communication 100

Revenue Hub

APRIL 19, 2024

This information includes personal details, preferences, booking history, and communication logs, enabling you to deliver personalized experiences, increase guest satisfaction, and drive loyalty. You’ll be able to capture necessary information from leads to create robust contact and account profiles.

Information 109

Information Guest Satisfaction Catering Document 109

Hotelogix

OCTOBER 3, 2024

Thank guests for their feedback and address any concerns professionally. Responding shows you care about guest satisfaction and helps build a positive reputation. Fix Problems Quickly If a guest mentions an issue in a review, resolve it as soon as possible.

Marketing 130

Marketing Pricing Book Accounting 130

Hotelogix

OCTOBER 11, 2024

The consequences can greatly impact the revenue streams, occupancy rates, and guest satisfaction. No-shows can occur for several reasons: Change of Plan: Changes in Plan can increase the number of no-show guests in a hotel: Life is unpredictable!

Reservations 130

Reservations Guest Satisfaction Communication Book 130

Revenue Hub

AUGUST 2, 2023

NB: This is an article from ReviewPro As well as a weekly pattern and changes in volume over national holidays or festivities, the summer months will probably come with fluctuations in guest satisfaction, review volume and even other metrics like guests’ perception of value. Understand 3.

Guest Satisfaction 98

Guest Satisfaction Article Book Accounting 98

Revenue Hub

OCTOBER 10, 2024

NB: This is an article from Cogwheel Marketing , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Effective collaboration ensures that both parties can leverage their strengths, streamline communication, and tailor strategies to meet specific needs, ultimately enhancing overall performance and guest satisfaction.

Marketing 109

Marketing Communication Guest Satisfaction Article 109

Modern Restaurant Management

MARCH 24, 2020

The fact that technology can improve and transform the restaurant experience is an important consideration for restaurant operators to keep in mind as they look for new innovative ways to launch their businesses to ever-higher levels of guest satisfaction and operational efficiency.

POS Systems 122

POS Systems Guest Satisfaction Marketing Accounting 122

STAAH

OCTOBER 14, 2024

By joining forces with STAAH, we’re not only simplifying the operational processes for existing and new hotel partners but also opening new opportunities for them to elevate guest satisfaction and boost revenue. Contact your account manager to find out more. says Adam Walsh , Head of Connectivity at STAAH.

Guest Services 113

Guest Services Guest Satisfaction Book Reservations 113

STAAH

MARCH 21, 2023

STAAH ReviewMinder is a comprehensive online reputation management tool that can help hotels manage their online reputation and improve guest satisfaction. Sentiment analysis This feature uses natural language processing to analyze guest reviews and feedback and categorize them as positive, negative, or neutral.

Guest Satisfaction 98

Guest Satisfaction Demo Scheduling Accounting 98

Hotelogix

SEPTEMBER 12, 2024

The automation provided by a PMS enhances guest satisfaction, increases operational efficiency, and allows for better data-driven decision-making. Guest Accounting : Handles room charges, additional services, and billing. Night Audit : Automates the end-of-day process to reconcile daily transactions.

Property Management 130

Property Management Housekeeping Maintenance Server 130

Hotel Owner

FEBRUARY 28, 2025

In his position, he oversees the overall management and performance of both Hyatt Place and Hyatt House, with a focus on all aspects of hotel operations, including guest satisfaction, team leadership, and financial performance.

Guest Satisfaction 52

Guest Satisfaction Customer Service Accounting Marketing 52

Revenue Hub

FEBRUARY 20, 2023

Here are some things that it cannot tell you: Cost Structure: It does not take into account a hotel’s cost structure, which can vary widely between different hotels. Guest Satisfaction: It does not measure guest satisfaction, which is a key factor in a hotel’s long-term success.

Guest Satisfaction 98

Guest Satisfaction Pricing Accounting Information 98

Hotelogix

DECEMBER 17, 2024

Reputation Damage: High chargebacks harm guest trust, often leading to negative reviews and tarnishing the hotel’s image. Increased Costs: Elevated chargeback rates trigger higher transaction fees from payment processors, and in severe cases, suspension of merchant accounts. Common Causes of Chargebacks 1.

Document 100

Document Communication Book Reservations 100

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. This orchestration minimizes human error and ensures smooth operational flows.

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

Hotel Business

JUNE 21, 2023

For instance, it is important for hotels to be accountable and transparent about data privacy and security to ensure AI is used ethically and responsibly.” boost to GDP) accounting for 70% of the total global impact. They contend the greatest economic gains from AI will be in China (26% boost to GDP by 2030) and North America (14.5%

Accounting 98

Accounting Guest Satisfaction Reservations Pricing 98

Revenue Hub

SEPTEMBER 23, 2024

For example, websites can suggest accommodations taking into account criteria used from previous bookings or additional services to make the trip as seamless as possible. Personalizing the Pre-Stay Experience What are travelers looking for in a hotel today that goes beyond a place to sleep?

Book 109

Book Guest Satisfaction Information Article 109

Revenue Hub

SEPTEMBER 4, 2023

While it gives an idea of revenue efficiency and capacity utilization, it ignores significant factors like operational costs, customer acquisition costs (CAC), and guest satisfaction. Focusing solely on revenue may overshadow the efforts put into guest satisfaction, leading to a disheartened team.

Guest Satisfaction 108

Guest Satisfaction Pricing Article Customer Service 108

Revenue Hub

FEBRUARY 29, 2024

Strategic yield management offers a refreshing perspective, advocating for a nuanced approach that takes into account market dynamics and seasonal variations. It’s about finding the delicate balance that maximizes revenue potential without compromising on quality or guest satisfaction.

Guest Satisfaction 108

Guest Satisfaction Pricing Article Accounting 108

Revenue Hub

SEPTEMBER 13, 2023

NB: This is an article from Demand Calendar If so, you may miss substantial revenue streams and opportunities for greater guest satisfaction. Are you still relying solely on a Revenue Management System (RMS) to drive your hotel’s profitability?

Guest Satisfaction 105

Guest Satisfaction Pricing Article Book 105

Hotelogix

FEBRUARY 1, 2024

It means they primarily maintain an Excel Sheet to keep track of guest records, availability, finances, accounting, etc. Trust me, this solution will revolutionize how you run your hotel and improve overall guest satisfaction.  So what do they do?    The answer is obvious - they try to do it manually.

Guest Satisfaction 130

Guest Satisfaction Training Budgeting Demo 130

eZee Absolute

NOVEMBER 11, 2024

The instant capture of guest information allows your team to process check-ins quickly, freeing them to focus on other essential tasks. This streamlined approach not only improves guest satisfaction but also allows your staff to manage their workload more effectively.

Information 59

Information Reservations Guest Satisfaction Book 59

Hotel Owner

OCTOBER 24, 2024

The role of a general manager is ever evolving, with the need to balance extensive and diverse responsibilities, from financial management to guest satisfaction, developing talent and – of course – keeping abreast of industry changes.

Guest Satisfaction 72

Guest Satisfaction Accounting Communication 72

HotelREZ

JANUARY 28, 2025

This includes the room rate, availability, and review ratings all of which affect customer satisfaction. Furthermore,mobile is expected to account for half of all online bookings in the next couple of years. For example, IHG secures 80% of bookings direct, and Premier Inn sole distribution accounts for 99%.

Travel and Tourism 52

Travel and Tourism Book Budgeting Pricing 52

Hotelogix

JULY 11, 2024

Static pricing involves setting fixed rates based on seasons or days of the week, which does not account for changing market conditions. Embrace personalization Offering personalized experiences can significantly impact guest satisfaction and loyalty. Tailor your services and packages to cater to diverse guest preferences.

Pricing 130

Pricing Download Book Budgeting 130

Revenue Hub

JUNE 23, 2023

It is not uncommon for hoteliers to not even have their properties on social media, so if your hotels have a social media account, you are already off to a great start. The more you get involved with your guests online and resolve negative feedback, the better your reputation and the likelihood of capturing bookings.

Book 98

Book Guest Satisfaction Article Scheduling 98