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Frontdesk is responsible not only for handling the transactions between the hotel and the guests but also in creating an experience that guests will remember fondly. Frontdesk is the area that guests visit for checking in to the hotel and checking out. Stress level heightens during the arrival time of guests.
Guest theft, such as taking towels or toiletries, exists but is a smaller concern compared to organized pilferage at the frontdesk or among housekeeping staff. Maintain accountability through a transparent housekeeping schedule. Secure FrontDeskOperations Enforce strict cash-handling policies with daily reconciliation.
The “HospiTech” space is awash with solutions that promise they are the new panacea or can provide silver bullets to unwary hoteliers; non more so than “All-in-One PropertyManagement System (PMS)” providing channel management and booking engine capabilities (as well as of course managing reservations).
NB: This is an article from Northwind-Maestro Subscribe to our weekly newsletter and stay up to date Operators who fail to account for these guests are open to allowing negative reviews to color their property’s reputation, even if these sentiments can be addressed before guests leave.
One major issue some hoteliers face is that their propertymanagement systems only do the bare minimum and don’t support ongoing growth and scalability. In a post-COVID hospitality landscape, we need our technology to help optimize guest interaction, support front-desk and back-office staff and drive data-backed business decisions.
The partnership will provide joint customers with the ability to leverage Cloudbeds’ propertymanagement software (PMS) and Think Simplicity’s full-service cloud communications system seamlessly. By integrating with the PMS solution, Think Simplicity gains exposure to a broader independent brand hotel category.
By automating tasks such as check-in, check-out, room assignments, and payment processing, hotels can streamline their frontdeskoperations, reduce wait times, and improve the overall guest experience. Aspects such as taking seasonality into account can help project possibilities to avoid excessive food waste or energy use.
That means a career in hotel management can open doors to a host of exciting opportunities and experiences. A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism. However, technology is not just transforming guest interactions; it’s also reshaping job roles.
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