Accounting Facility Management Guest Services 
SiteMinder
OCTOBER 11, 2022
Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in. IT manager.
SiteMinder
OCTOBER 11, 2022
Duties include negotiating with vendors, managing contracts, quality assurance, stock taking, and accounting. Human resources manager. As well as troubleshooting and maintenance of IT systems, the IT manager’s role involves planning ahead and making recommendations regarding new software and improvements. Night auditor.
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Les Roches
JULY 4, 2024
Executive online courses Certificate programs Longer courses that usually last between six months to a year and offer comprehensive education on various aspects of hotel operations and management. They cover a broad range of topics, including hotel administration, guest services, marketing and financial management.
Les Roches
JULY 1, 2024
These positions oversee specific departments within the hotel, ensuring smooth operations and high standards of service delivery. For instance, the front office manager is responsible for supervising front desk operations, managing guest services, and coordinating with other departments to ensure guest satisfaction.
Les Roches
JUNE 26, 2024
Bachelor of business administration in hospitality management This degree type combines foundational business principles with specialized coursework in hospitality management. Students learn about business topics such as accounting, economics, management and marketing as well as specific aspects of hospitality management.
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