Modern Restaurant Management

AUGUST 24, 2022

With proper training and employee manuals in place, these roles do not need to be filled in-house. Accounting. Tasks such as managing Accounts Payable and Accounts Receivable, handling ledger entries, and invoicing can easily be handled by co-sourced employees. Customer Service.

Accounting 180

Accounting Customer Service Marketing Reservations 180

Modern Restaurant Management

OCTOBER 1, 2021

Customer service also can be impacted by this practice because it can help ensure that certain popular items are never out of stock. This is why it is important to train your staff about proper unloading techniques, including placing newer shipments behind or below older ones. Focus on Training. Plan for Emergencies.

Training 197

Training Back of House Customer Service Accounting 197

7 Shifts

NOVEMBER 24, 2024

Surveys Surveys make it easy to collect data that can improve your restaurant’s offerings and services. It’s a widely used tool since most people have Gmail accounts so there’s less barrier to collecting feedback. SurveyMonkey and Typeform are survey tools that offer more customization in terms of design.

Marketing 148

Marketing Information Pricing Training 148

Modern Restaurant Management

JULY 23, 2024

Accounting for any other stipulations outlined in local labor laws. For example, a manager in a jurisdiction with a curfew for teens under 18 would need to account for that when scheduling employees, while a manager at the same franchise in a different city might not.

Scheduling 203

Scheduling Accounting Training Front of House 203

Modern Restaurant Management

JUNE 26, 2020

As an experienced financial specialist with a focus on accounting solutions for the restaurant and hospitality industry, I am counseling my clients on financial strategies that will identify their immediate needs for reopening as well as creating a roadmap for long-term financial stability. It will take time and patience is key.

Budgeting 180

Budgeting Accounting Front of House Customer Service 180

Modern Restaurant Management

NOVEMBER 24, 2020

Use this time to invest in training, develop relationships with potential clients and referral sources, explore possible acquisitions or new markets, and upgrade outdated technology. It’s a good time to make sure you’re accounting for potential effects of the pandemic as you create next year’s budget.

Budgeting 230

Budgeting Communication Training & Development Marketing 230

7 Shifts

NOVEMBER 15, 2024

Can you provide an example of how you’ve improved employee performance through training? Can you provide an example of how you’ve improved employee performance through training? A restaurant manager should not only be able to manage day-to-day tasks but also invest in the growth of their team through effective training.

Communication 78

Communication Server Special Events Training 78

7 Shifts

NOVEMBER 12, 2020

It usually involves an orientation, paperwork collection, and training. Day Two Training: Learning how to do your job with a training manual, in-person classes, online learning, and shadowing. Restaurant technology training, including how to request shifts and what to do during opening and closing shifts.

Training 122

Training Customer Service Communication Information 122

Hotelogix

OCTOBER 30, 2024

The front office department includes: Front Desk Concierges Uniformed services Front office Accounting System A front desk team must be able to effectively address any kind of issues. Invest in hotel front desk staff Training: Keep your front desk team sharp with ongoing training in customer service and product knowledge.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Social Hospitality

MARCH 18, 2025

However, collaboration among marketing, customer service, and management teams is essential to maximize its effectiveness. Aligning Departments for a Unified Strategy Aligning departments in hospitality ensures a unified strategy that enhances brand messaging and customer experience.

Customer Service 52

Customer Service Scheduling Communication Document 52

Modern Restaurant Management

DECEMBER 2, 2022

Training must take place and periodically measuring their performance is critical in making sure the restaurant is running smoothly. Having this chart on display creates accountability. As a manager, hiring an employee doesn’t mean your job is over. Restaurant Staff Monitoring.

Front of House 189

Front of House Accounting Server Customer Service 189

Modern Restaurant Management

APRIL 8, 2024

Food Safety Food safety is paramount to any business that involves food and as a result the resources to train and develop food safety at all levels is well-established. Customer Centric Finally, food businesses are built around people. So hospitality and customer service is always first and foremost.

Front of House 187

Front of House Customer Service Accounting Communication 187

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations.

POS Systems 196

POS Systems Download Reservations Training 196

Modern Restaurant Management

MAY 1, 2023

Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. One study found that in 2016, the food and beverage industry accounted for ten percent of all data breaches. That's why it's essential for restaurants to consider cyber liability insurance.

POS Systems 203

POS Systems Information Customer Service Budgeting 203

Hotel Owner

OCTOBER 5, 2023

The Celtic Collection has named its 100th active apprentice, Daniel Wright, at The Celtic Manor Resort in Newport, after he enrolled onto a Foundation Apprenticeship in Professional Cookery with the Cambrian Training Company. Wright Said: “Becoming an apprentice chef has been a transformative journey.

Training 98

Training Customer Service Accounting 98

Modern Restaurant Management

SEPTEMBER 14, 2022

However, trained chefs don’t need to worry about losing their jobs to a restaurant AI yet, but we cannot dismiss this scenario entirely either. For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment.

Back of House 211

Back of House POS Systems Training Front of House 211

Synergy Suite

JANUARY 14, 2023

Restaurant training is most crucial during restaurant employee onboarding , but shouldn’t be forgotten afterwards. After the initial training period and shadowing is complete, it’s important that the most important areas of knowledge are continuously reinforced. Why is Continued Restaurant Training Important?

Training 52

Training Customer Service Communication Document 52

The Restaurant Times

JUNE 1, 2022

They aim to hire the best cook and offer great customer service but often fail. One of them is not adopting a restaurant accounting system. Why Do You Need A Restaurant Accounting System? Accounting varies from industry to industry. Accounting varies from industry to industry. Account payable.

Accounting 52

Accounting Training Information Customer Service 52

7 Shifts

MAY 31, 2021

The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. For successful implementation of these processes, restaurants often rely on tools for accountability and optimization, including technology, templates, systems, and planners. Customer Service.

Server 145

Server Scheduling Portion Control Customer Service 145

Modern Restaurant Management

NOVEMBER 30, 2023

But the right POS should do more than just make the payment process smoother — by combining back-end data with front-end systems, restaurant operators can offer customers more precise wait times while also helping identify service bottlenecks that may be slowing down operations.

POS Systems 129

POS Systems Training Scheduling Customer Service 129

Hotel Owner

APRIL 13, 2023

In her new role, Wilson will join the six-strong operations team to oversee the group’s accounting systems, assist with training and development, develop menu choices across the group’s 12 UK-based hotels, as well as ensuring continued compliance with hospitality rules and regulations.

Customer Service 105

Customer Service Accounting Training 105

Horizon Hospitality

JULY 3, 2024

Some of the hospitality roles that stand out as particularly well-suited for this model are Customer Service and Reservations, Marketing and Social Media Management, Sales and Revenue Management, Human Resources and Recruitment, IT and Technical Support, Accounting and Finance.

Scheduling 130

Scheduling Document Customer Service Reservations 130

STAAH

JANUARY 24, 2023

The hospitality industry is increasingly leveraging AI technologies to streamline its customer service operations and enhance its guest experience. ChatGPT can be used to automate customer inquiries, streamline customer service operations, and create interactive conversations that can be used for marketing purposes.

Customer Service 98

Customer Service Accounting Blog Information 98

Modern Restaurant Management

FEBRUARY 15, 2022

Reducing the transactional parts of a server's job allows them to focus on building relationships with their guests, providing superior customer service and managing the more complex requests and interactions. Enter digital tableside ordering. Digital Ordering to Eliminate Friction Points for Cashiers.

Server 225

Server Marketing Front of House Back of House 225

Modern Restaurant Management

NOVEMBER 17, 2020

It’s your scheduling, cost control, and accounting. I remember going through Edible Arrangements training in Connecticut with a large group of new franchisees. Over the course of five days, we all received the same training. That’s also how he’s written books and trained for a marathon.

Definition 189

Definition Training Scheduling Pricing 189

STAAH

SEPTEMBER 1, 2024

Migration to STAAH was simple, managed closely by the customer support team who follow a robust onboarding process. What sets STAAH apart from many of its counterparts is its customer service. Pricing strategy is boosted by STAAH’s dynamic pricing guide and robust insights.

Pricing 113

Pricing Book Demo Customer Service 113

Synergy Suite

JANUARY 20, 2023

As a result, it’s in your best interest to ensure that you have the proper training program for your store and general managers. Note that if you have an assistant general manager role in your restaurants, many of the restaurant training topics here will apply to their training as well.

Training 52

Training Scheduling Customer Service Budgeting 52

7 Shifts

NOVEMBER 24, 2024

Even if they haven’t been a hostess, experiences in roles like retail or customer service can demonstrate their ability to handle customers' needs. 88% of customers believe the experience they have in your restaurant is as important as the products or food you offer. First impressions matter.

Server 78

Server Reservations Guest Satisfaction Communication 78

Hotel Owner

OCTOBER 23, 2023

The new development programme will offer a wide range of qualifications, including level 2 and 3 front-of-house roles such as team leader, manager, customer service specialist, as well as levels 2 and 5 available in back-of-house and leadership roles, such as commis chef, business administrator and departmental manager.

Front of House 93

Front of House Back of House Customer Service Accounting 93

7 Shifts

DECEMBER 27, 2019

When you hire someone who doesn’t share your team’s values , no amount of training or tips will make them engaged in their work. Team culture and customer service also suffer. Orientation and training ($820.96): Onboarding are training are costly and time consuming. What does turnover cost the restaurant industry?

Server 144

Server Training Front of House Back of House 144

7 Shifts

NOVEMBER 23, 2023

Support and Customer Service How responsive and effective is your current provider's support? User-Friendliness and Training Are your employees comfortable using the system, or does it require extensive training? Record any training challenges or ease of use feedback. Implementation was a breeze.

Download 88

Download Demo Customer Service Training 88

Revenue Hub

JANUARY 26, 2024

This article will delve into the magic of service recovery through seven inspiring key actions that have served companies well in transforming challenging moments into opportunities to strengthen their customer relationships. The magic of Amazon: Less talk, more action Amazon is renowned for its exceptional customer service.

Article 107

Article Customer Service Accounting Training 107

Synergy Suite

JANUARY 19, 2023

Some key characteristics of a great shift manager are strong leadership skills, good communication, the ability to problem solve, time management, and great in a customer-facing role. The proper training of shift leaders and managers is essential for ensuring the smooth and efficient operation of each of your locations.

Training 52

Training Scheduling Customer Service Communication 52

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. This goes far beyond training during the first week.

Scheduling 158

Scheduling Front of House Training Customer Service 158

Synergy Suite

JANUARY 12, 2023

Understanding how to best train new employees (and provide ongoing training to those with longer tenure) can feel like an endless buffet. But the good news about restaurant training is that just like building your menu, you can make your own training mix for best impact. Methods for Training Employees in Restaurants.

Training 52

Training Information Scheduling Definition 52

Horizon Hospitality

JULY 2, 2024

Some of the hospitality roles that stand out as particularly well-suited for this model are Customer Service and Reservations, Marketing and Social Media Management, Sales and Revenue Management, Human Resources and Recruitment, IT and Technical Support, Accounting and Finance.

Scheduling 100

Scheduling Document Customer Service Reservations 100